• Ensure high level global customer support via social media and review platforms
• Execute a results-driven social customer strategy, providing feedback on areas for continuous improvement
• Work with QA and Training Manager to ensure high quality responses
• Monitor social media channels for trends inusers' interactions
• Build a positive and constructive relationship withmarketing team to create an internal user voice feedback loop
• Ensuring the resolution of customer issues (e.g., order, technical, payment) by coordinating with sales, operations, supply chain management, production, logistics and other internal and/or external teams.
• Recommending appropriate solutions for customer requests and coordinating with related teams to ensure the complete handling of the request is in place.
• Proactively informing customers about issue status based on inputs and clarifying any questions to ensure a positive customer experience throughout the entire process.
• Participating in customer support related development projects (e.g. tools, competences, resources).
• Preparing and analyzing regular statistics (e.g. forecast) using available tools and collecting relevant information service and developing, implements, and maintains customer support processes.
• Co-ordinating domestic and export delivery logistics and supporting P&L with Inventory management.

Skills: Global Customer Support, Social Media Strategy, Quality Assurance Collaboration, Social Media Monitoring, Cross-functional Teamwork, Issue Resolution Coordination, Proactive Customer Communication, Logistics Coordination

• Responding to customer queries in a timely and accurate way via email or chat
• Identifying customer needs and helping customers usetreatment but also being helpful in shipping questions, refunds etc.
• Analysing and reporting product malfunctions, tagging and collecting data that is used for KPIs
• Manages customers’ requests relating to the use of software products
• Uses good judgement to make sound decisions in identifying, resolving & escalating issues 
• Manages communication between customer and other internal support teams
• Analyzes application settings, recommending the software usage best practices in simple cases
• Interacts with the customers about the issues and monitors the resolution process providing frequent feedback about the status of each incident
• Supports coworkers and promotes a positive work environment
• Anticipates unpleasant situations and does quickly escalate critical issues
• Resolves well known cases independently

Skills: Customer Communication, Needs Identification, Data Analysis and Reporting, Software Support Management, Decision Making, Interdepartmental Coordination, Application Analysis, Incident Monitoring

• Management of daily operations to support Mobility services for a country
• Request fulfilment of mobility services (new services activation, cancellation, transfer, warranty inquiries etc.)
• Resolution of customer queries (received via Service Now ticketing tool) and coordinating resolution with various support groups (e.g. service provider, Honeywell IT or Finance
• Maintenance of Asset Management database, process documentation, ServiceNow etc.
• Generating and distributing reports for various purposes (finance metrics, cost visibility reporting to end users and managers, management reporting etc.) using internal tools
• Alignment to Honeywell mobility standards and its implementation
• Second level support for mobility related issues
• Participation in projects e.g. Mergers and Acquisitions, New contract implementation, Migration from one vendor to another etc.
• Opportunity for more independent project coordination work
• Communicate with L2 / L3 specialists
• Create and update educational programs for Global Service Desk operators

Skills: Operations Management, Service Request Fulfillment, Customer Query Resolution, Asset Management, Report Generation, Standards Implementation, Advanced Support Provision, Project Participation

• Play an important role on the front line of customer service answering customer inquiries over both email, phone and online chat.
• Display a high degree of empathy and professionalism while assisting customers.
• Become an expert in all things Plenti and use this information to enhance customers' experience.
• Ensure compliance with any regulatory requirements and Plenti best practice guidelines.
• Be a collegiate member of the team, helping out where possible and supporting teammates.
• Gather knowledge from different sources, required for establishing and maintaining the support process
• Create detailed instructions for Global Service Desk operators from scratch
• Update Global Service Desk Knowledge Base and keep instructions up-to-date
• Identify gaps in the current processes, suggest improvements and updates to them
• Share knowledge and information within the department and the whole organization
• Check Global Service Desk operators’ knowledge of new and updated support processes

Skills: Multichannel Customer Support, Empathy and Professionalism, Product Expertise, Regulatory Compliance, Team Collaboration, Knowledge Acquisition, Instruction Creation, Process Improvement

• Communicate with customers via chat and email (occasionally on the phone too)
• Write content to FAQ and Help Center
• Provide customer feedback to other parts of the organization and based on insight continuously help improveproduct and services
• Together with the team create and improve processes with the target of increasing both efficiency, most importantly, customer satisfaction
• Respond to customer requests in a clear and comprehensive manner, because good communication is key to winning customers over. 
• Adhere to KPIs for a low response time, minimal backlog, and a high customer satisfaction. 
• Work closely with product/engineering/hardware teams to resolve the different kinds of user issues with the camera and/or the platform. 
• Bug reporting is an integral part of customer support process.
• Communicate relevant feedback from customers to product and development teams using the right channels.
• Provide feedback for optimising the processes that currently work.

Skills: Multichannel Communication, Content Creation, Feedback Integration, Process Improvement, Clear Communication, KPI Adherence, Cross-functional Problem Solving, Bug Reporting

• Entering, modifying, following up orders
• Answering and coordinating internal customer enquiries
• Coordinating with the relevant cross-functional organizations to obtain accurate information
• Expediting, facilitating shipments, and existing orders
• Managing customer complaints
• Ensuring reliable and accurate documentation of customer enquiries in the customer relationship management tool (SalesForce), and ensuring product and shipment documentation in a timely manner
• Maintaining high quality relationships with all partners (external/internal)
• Maintaining reports, working with data on a daily basis
• Acting as a point of contact for internal customers for all types of requests and solve complex problems
• Participate and represent the team on calls with internal customers and other functional teams
• Understanding the overall process and identifying improvement areas

Skills: Order Management, Internal Customer Coordination, Cross-functional Collaboration, Shipment Facilitation, Complaint Management, CRM Documentation, Relationship Management, Data Reporting

• Competent clarification of commercial and technical questions during defined service hours (telephone, mail, chat)
• Professional customer advice on technical issues, submission of solution proposals
• Careful management of customer reports and customer master data in CRM systems: Lotus Notes, Salesforce, etc.
• Consistently ensuring availability by telephone
• Close and trusting cooperation withspecialist departments.
• Accept complaints and claims and handle them in a customer and solution oriented manner.
• Ensure that customer concerns are resolved, and intervene in a supportive manner if escalation
• Monitor the entire process and trends on inquiries and identify potential for improvement.
• Promptly responding to customer queries via email, phone, and social media channels 
• Identifying customer needs and helping customers use specific features  
• Keeping customers happy by finding solutions to issues and answers to questions

Skills: Technical Customer Support, Solution Proposal Development, CRM Management, Availability Management, Interdepartmental Cooperation, Complaint Resolution, Process Monitoring, Multichannel Response

• Ensuring 100% customer satisfaction
• Providing end to end support for all customer queries from the initial case to resolution
• Inbound and outbound support to customers to ensure a smooth customer journey
• Deal with customer complaints in a timely and professional manner
• Liaise with internal stakeholders to enhance the customer experience
• Curious about understanding the users’ needs, and wants to offer the best solution
• Provide users with technical solutions over the phone, e-mail and chat regarding website creation
• Analyse user behaviour, content suitability and relevance to determine effect on user satisfaction
• Develop and maintain positive customer relationships and satisfaction
• Provide feedback and suggest actions on how to improve the user experience
• Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.

Skills: Customer Satisfaction Assurance, End-to-End Support, Multichannel Customer Support, Complaint Management, Stakeholder Liaison, User Needs Analysis, Technical Solution Provision, User Experience Improvement

• Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issues
• Verifying the customer's contract terms before contract is signed
• Ensuring that inquiries are resolved and helping in any necessary escalation
• Assuring a positive customer experience by giving them regular updates and clarification
• Coordinating with relevant department and customer to reduce finish goods
• Observing the overall process and trends across inquiries and identifying improvement areas
• Onboarding and training (new) colleagues within in house CMS system
• Discuss technical related issues with the product team and communicate solutions to end user
• Report on support activities and consolidation of ticket view for Customer Success team
• Handling allend user requests (accounting for 50% of time) through ticketing system and follow up with product and Customer Success team for resolution as per SLA’s and to achieve targeted CSAT (Customer Satisfaction Score) level
• Setting up app environments for clients and ensuring that the necessary information is available

Skills: Solution Coordination, Contract Verification, Inquiry Resolution, Customer Experience Assurance, Department Coordination, Process Observation and Improvement, CMS Training, Technical Issue Discussion

• Handle product information calls by managing inbound and outbound inquiries with customer via phone and e-mail, in a customer friendly and professional manner.
• Takes orders and enters orders into SAP system.
• Spot trends in customers transactions to flag for the rest of the team and the Customer Service Dept. Manager.
• Identify process improvements on data entry to enhance the customer experience.
• Assist with client requests, handles customer problems, quality, or technical issues, and returns.
• Contribute to the ongoing learning and success of the team by contributing to the creation of documentation.
• Communicate thoughtful and efficiently in a manner that helps customer move forward and grow the capabilities of the accounts.
• Meet Performance Review Goals set by Customer Service Manager to ensure Operational goals and customer satisfaction are met.
• Works with warehouse on inventory, logistics.
• Support the credit management process. 
• Collecting payments from customers include checking potential customer credit and making basic decision on whether to extend terms according to Arlon procedures.
• Prepares, maintains, and updates quote files and pricing in system.
• Handles product information calls relating to assigned market(s)

Skills: Multichannel Communication, SAP Order Processing, Trend Analysis, Process Improvement, Customer Issue Resolution, Team Knowledge Contribution, Performance Goal Achievement, Credit Management

• Monitoring the design process and supporting the client through the Create platform.
• Interacting with client support enquiries regarding the platform.
• Proactively ensure the stability of Create major functions and systems in seamless collaboration with developers and function leads.
• Updating the Sales and Client Success teams of specific client challenges and requests.
• Working alongside the Digital team to constantly improve the user experience within the platform.
• Pushing towards pre-agreed conversion targets, based on client time from first Create log in to submitting samples.
• Pro-actively engage in new sales initiatives, improvement projects and inter-department alignment.
• Proactively championing new menu, platform items as they launch according to the yearly road maps.
• Support end users for all acute issues and questions 
• Understand specifics about each account to better supportend users 
• Work closely with Customer Success and Account Management to support accounts 

Skills: Design Process Monitoring, Client Support Interaction, System Stability Management, Team Communication, User Experience Enhancement, Conversion Target Achievement, Sales Initiative Engagement, Account-Specific Support

• Help Avro's customers on the phone, email and online chat with a wide variety of queries
• Work in small teams to find and deliver improvements totools and processes - driving improvements in efficiency and customer experience
• Learn vast amounts about the way the energy industry works, but also how a modern, innovative company engages with its customers
• Work in a fast paced, target focused environment constantly striving to ensure we’re providing the best customer service
• Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones
• Work on a team that is developing a best-in-class, customer-centric support process and ethos
• Build out Support toolset - feedback systems, knowledge base, etc…
• Create proactive solutions to streamline common requests and improve support processes
• Work with Engineering team to help troubleshoot escalated issues from customers and maintain a high bar for support by owning these interactions
• Be a consultant for customers, guide them throughproduct, helping them to make effective use of data, and designing solutions for problems
• Be a fierce internal advocate for customers and represent customers in discussions about product direction

Skills: Multichannel Customer Support, Process Improvement, Industry Knowledge Acquisition, Target-Driven Operation, Complex Problem Solving, Support System Development, Proactive Solution Design, Customer Advocacy

• Create self-help content to allow the support function to operate at scale
• Provide technical support by investigating, managing and remediating technical issues that arise with customers, including defect engineering
• Successfully resolve customer email and phone requests through the use of varied ticketing, content and task management toolsIdentifying and task issues that require involvement from Software Engineers
• Have a clear understanding of the Buildxact product, architecture and features to deliver bug fixes and enhancements across the full stack of the Buildxact technology platform
• Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention
• Owning customer communications and issues from initial contact until resolution
• Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
• Influencing the direction of Intercom, the product
• Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring make the product as easy to use, reliable, bug-free, and fast as possible
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback hear from customers, offer informed opinions on potential solutions

Skills: Content Creation, Technical Support, Ticket Management, Product Knowledge, Customer Success Collaboration, Communication Ownership, Knowledge Expertise, Product Development Influence

• Responding to customer inquiries efficiently with confidence and professionalism.
• Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue, eg, Sales, Operations, Supply Chain, After-Sales.
• Monitoring status of orders, inquiry resolution and support for any necessary escalation.
• Ensuring a positive customer experience, providing regular updates and clarification.
• Observing the overall process and trends across inquiries and identifying improvement areas.
• Living ABB’s core values of safety and integrity, which means taking responsibility for own actions while caring for colleagues and the business.
• Partner with customers to make experiences exceptional, whilst acting as a brand ambassador for the company working for
• Promptly answer calls and process all orders before the cut off period
• Attend to all QMS logs assigned within 24hrs and manage existing QMS logs updated daily
• Contacting customers with open orders for dropped lines and offering alternatives where possible
• Contact all customers with items on backorder where have stock in alternative warehouses
• Maintaining the customer database by accurately recording and updating customer contact information

Skills: Efficient Inquiry Response, Cross-departmental Coordination, Order Monitoring, Customer Experience Management, Process Improvement Analysis, Adherence to Safety and Integrity, Brand Representation, Database Management

• Align with the AutoLeadStar core culture of providing an outstanding customer experience with every support interaction.
• Respond to customers using a high level of professionalism by phone and email.
• A liaison between internal teams for issues that require escalation and management.
• Open, manage, and resolve technical issues tickets and be the point of communication betweenclients, partners, and other internal supporting teams.
• Find creative, out-of-the-box solutions to unique problems.
• Collaborate with product, professional services, QA, and CSM teams to investigate and solve technical product issues while keeping in constant communication with the customer
• Maintain a list of known issues, processes, and planned fixes in order to contribute toever-growing knowledge base.
• Analyze account performance and provide report details to the CSM team
• Partner with a worldwide customers base to effectively resolve issues through live chat, email and virtual meetings
• Understand the business challenges of customers, find gaps in workflows and recommend ways to get the most value out of using Outfunnel
• Become a valuable partner by educating customers on sales & marketing best practices and trends
• Operate and improvecustomer success stack and documentation to ensure we have the right tools in place to operate efficiently

Skills: Customer Experience Excellence, Professional Communication, Issue Escalation Management, Technical Issue Resolution, Creative Problem Solving, Cross-functional Collaboration, Performance Analysis, Workflow Optimization

• Customer service experience
• Strong customer service skills
• Good collaborative and communication skills (written and verbal)
• Detail oriented with strong organizational and task management skills
• Ability to manage heavy volume of order transactions
• Ability to work with diverse workforce and customer base
• Proficient in Microsoft Office
• Experience with Salesforce.com Customer Relationship Management (CRM) and/or Enterprise Resource Planning (ERP) tools
• Prior experience in industrial, construction or municipal environments
• Sound knowledge of working ideally within the electrical industry or a manufacturing environment 

Qualifications: BA in Human Resources with 3 years of Experience

• Experience in customer service, working as a customer service representative
• Responsive and proactive behavior, demonstrated responsibility for and ownership of customer issues, organized and able to perform under pressure in a busy high volume team environment
• Knowledge of customer-service principles and practices.
• Knowledge of Excel, Outlook and Salesforce.com.
• A collaborative, solutions-oriented approach and strong communication skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of customers or employees of the organization. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. 
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. 
• Ability to deal with problems involving

Qualifications: BA in Sociology with 3 years of Experience

• Strong phone etiquette
• Ability to multi-task in a fast paced and dynamic environment
• Highly adaptable to process and system changes
• Proficient knowledge of MS Office Suite (Word, Excel, Outlook)
• Experience in a call center environment
• DealerOn experience
• Basic knowledge of standard web technologies, browsers and web applications.
• Excellent analytical and troubleshooting skills.
• Enjoys high interrupt work, and can multi-task, establish priorities, and meet tight deadlines.
• Exceptional verbal and written English communication skills.
• Familiar with or have experience using Zendesk/DESK ticket tracking system.

Qualifications: BA in Psychology with 3 years of Experience

• Able to work in fast-paced environment and easily pivot with changing business needs.
• Proficient with Microsoft Office Suite (Excel, Outlook, Word).
• Must be computer savvy and able to navigate multiple applications at the same time.
• Able to work under pressure and remain flexible to changing schedules and demands.
• Strong verbal and interpersonal communication skills.
• Must be detail-oriented, organized and able to multi-task.
• Capable of managing challenging customers and building rapport.
• Able to deescalate issues efficiently and appropriately.
• Possess strong problem-solving and analytical skills.
• Able to collaborate with and contribute to a team environment.
• Must be able to work independently with minimal supervision.

Qualifications: BA in Information Technology with 2 years of Experience

• Have stellar communication skills both verbal and written 
• Be a team player and believe teamwork makes the dream work
• Perform well under pressure and understand the importance of work-life balance
• Resilient and flexible as customer needs evolve and ticket volume changes
• Have experience using customer service software like Crisp, Zendesk or a similar tool
• Have experience using Asana, Slack, Google Drive.
• Excellent communication and writing skills in English (C1-C2), another language
• Expert user of GoodNotes
• Outstanding problem solving & critical thinking skills
• Excellent written skill in English.
• Experience in customer support for other consumer products

Qualifications: BA in Public Relations with 4 years of Experience

• Experience in customer support or a help desk environment
• Passion for sales and technology
• Good understanding of SFDC environments (or similar CRMs) and how Sales uses them in day to day
• Experience working with Zendesk or another Support CRM
• Enjoy problem solving, creative thinking, and being analytical
• Troubleshooting guru who thrives on finding the right solution for all problems
• Ability to diffuse and turn around any sensitive situation
• An excellent and open communicator who loves to collaborate and work on and with teams
• Comfortable with change, thinking on their feet, and managing time and multiple tasks effortlessly
• Able to talk to anyone and everyone
• Experience with modern help desk software like Zendesk

Qualifications: BA in Marketing with 5 years of Experience

• Previous experience providing technical support within SaaS and cloud-first environment
• A passion for technology and how it changes lives
• Software development experience including architectural skills in JavaScript and .Net (or similar languages) in agile environments
• Value innovation and have a willingness to adopt new approaches
• Fantastic communication skills with an ability to remove complexity when speaking with customers
• Experience in customer services in the Financial sector
• Experience in IB
• Strong communication skills, especially written
• Proficient in Microsoft applications – outlook/excel/word
• Reliable, highly organized, and well presented

Qualifications: BA in Business Administration with 3 years of Experience

• Experience in CSR, Sales, or Call Center experience.
• Ability to navigate a computerized data entry system or other relevant applications.
• MS Excel proficiency
• Knowledge of SAP, Salesforce, Active Directory, or Service Now
• Previous experience in industries such as Manufacturing, Mechanical Engineering, Industrial Technology, Heating & Air 
• Experience in the travel industry, technical support, or IT department
• Understanding of Amadeus Products and Solutions
• Good PC skills
• Good knowledge of German, Russian and Ukrainian
• Should be the flexible, stress-resistant, and communicative person.

Qualifications: BA in Communications with 2 years of Experience

• Service experience, preferably customer support in a call center environment or customer relations role.     
• MS Office and Gmail experience, or ability to learn.    
• Excellent communication skills, written and verbal, to proactively identify holistic student needs.
• Strong focus on service excellence initiatives and positive student outcomes.
• Team player with adaptability to changes in workload, systems, and processes.
• Ability to learn core product lines.
• Self-motivated with the ability to multi-task and prioritize in an omni-channel support environment, responding to chats, emails, and phone calls simultaneously.
• Thrives in a metrics-driven environment.
• Positive, and friendly demeanor, ability to remain calm and professional in all situations.
• Independent working methods and the ability to manage and prioritise work
• Excellent Polish proficiency, English B2/C1 level ( 70 % communication in Polish, 30 % in English), additional language skills

Qualifications: BA in Customer Service Management with 1 year of Experience

• Excellent ability to multi-task and prioritize to maintain required high level of customer service
• Ability to problem-solve, coupled with a desire to take on responsibility
• Must be high energy and possess excellent written and verbal communication skills
• Must be detailed in documenting information and possess strong follow-through techniques
• Ability to work in the Eastern and Central Time Zones
• Prior sales or customer support experience
• Experience working in Salesforce
• Restaurant or service industry experience 
• Understanding of the Cards industry with special knowledge of the acquiring arena
• Strong organizational, communication, influencing, and problem-solving skills
• Skilled with Microsoft Office Suite, specifically Outlook, Excel, and Teams

Qualifications: BA in Advertising with 4 years of Experience

• Experience using Zendesk 
• Experience in a customer experience, customer service, or operations role. 
• Excellent oral and written communication skills. Very comfortable on the phone.
• A positive attitude and eagerness to get tasks done well, no matter how big or small.
• Ability to solve problems 
• High level of intuition, ability to prioritize tasks independently
• Strong attention to detail and organization
• Problem-solver who understands how to work with varying types of stakeholders throughout the Customer Journey
• A people-person who enjoys talking with people and can remain calm during stressful times.
• Strong interpersonal skills, allowing to function within a team and to build relationships with valued customers.
• Must have advanced Microsoft Office skills (Excel, Word, and PowerPoint).

Qualifications: BA in Communications with 2 years of Experience

• Ability to effectively communicate complex information in layman's terms to customers
• Attention to detail
• Previous experience in software support, computer engineering, telecommunications or other related fields
• Highly organized with the ability to document all customer interactions into a CRM
• Knowledge of contact center and telephony services
• Familiarity with relational databases such as MySQL, Oracle, and SQL Server
• Excellent written and oral communication skills
• Strong analytical and critical thinking skills
• Ability to work virtually from home and maintain service levels
• High flexibility and ability to develop and maintain professional working relationships with co-workers
• Experience in customer service

Qualifications: BA in Business Administration with 3 years of Experience

• Experience in customer support services and document compliance related fields
• Experience working in a multi-functional team environment
• Experience in data analysis
• Proficiency with the Microsoft Office tool suite (Excel, Word, PowerPoint)
• Experience working in a fast-paced and deadline-driven environment
• Experience implementing process and/or strategy improvements and an applied understanding of Lean practices
• Experience in a role requiring strategic planning
• Interpersonal skills, teamwork, and customer focus are essential to be successful in the role
• Possess good communication skills with both internal and external customers.
• Familiar with helpdesk software such as Freshdesk or Zendesk.

Qualifications: BA in Marketing with 5 years of Experience

• Experience in direct, verifiable customer service experience in a fast-paced environment – preferably with an enterprise SaaS provider
• Strong written, verbal, and organization skills
• Strong understanding of technological platforms and web infrastructure
• Experience with enterprise social media networks
• Excellent problem-solving, critical thinking, and analytical skills
• Quick learner, able to learn new technologies on own
• Ability to work effectively cross-functionally with Product, Sales and Customer Success.
• Excellent customer relationship skills (customer facing, ability to assess customer needs and interact with all levels of management)
• Committed team player with the ability to function both independently and as part of a team
• Must be personable, friendly, and able to work efficiently under time constraints.
• Experience working with social media platforms and listings management software 
• Experience working with local landing pages and SEO

Qualifications: BA in Public Relations with 4 years of Experience

• Experience with call center or customer service experience/training.
• Fundamental computer knowledge and maneuverability within window applications.
• Basic understanding of Microsoft office suite, specifically Word and Excel.
• General understanding of life and health insurance, annuity, and investment products 
• Ability to maintain the confidentiality of customer and company information.
• Ability to work independently and seek additional opportunities when able.
• Good verbal and written communication skills.
• Good team player, can do attitude and willingness to learn.
• Positive attitude and must be able to handle sudden change and work in a fast paced environment.
• Result-oriented problem-solving capabilities and on-time task management.
• Experience working in a warehouse environment preferably in a logistics, freight forwarding or related industry.

Qualifications: BA in Information Technology with 2 years of Experience