• Behaving reliably and honestly with colleagues, customers and other contacts regardless of status
• Maintain a high level of attendance and timekeeping and have a very flexible approach to working time
• Understand and continually contribute to the development of working practices
• Strive to achieve company objectives beyond what is expected 
• Attend and participate, when required, in company internal and external meetings
• Recognise and respond flexibly to unexpected situations, problems and opportunities
• Carry out all reasonable tasks required in an efficient and effective manner
• Ensure compliance and continuous improvement of the Quality Management System
• Contributing to and supporting the overall goals and direction of the company
• Ensure the compliance with all company policies and legislative requirements
• Maintain and develop a good working relationship with all internal personnel

Skills: Reliability and Honesty, Time Management, Process Improvement, Goal Achievement, Meeting Participation, Problem Solving, Task Efficiency, Quality Management Compliance

• Handling calls and emails from clients, maintaining a high level of customer service at all times
• Support stores in the use ofmarketing system, Media Centre
• General administrative duties and support for the account teams
• Ensuring all processes and systems best practices are adhered to
• Taking accurate brief information from the customer, producing detailed stock requests to the logistics centre
• Ensuring post-production queries are responded to promptly and are accurately logged
• First point of contact for customer support
• Use presentation skills to deliver webinars for new and existing customers
• Create training videos and systems to help customers engage with all features of the platform
• Manage customer database and interactions using Hubspot
• Analyse customer engagement & take actions to maintain high resubscription rates
• Respond to high volume of queries (phones, email, social media) with absolute care and attention

Skills: Customer Service Management, Marketing System Support, Administrative Support, Process Adherence, Logistics Coordination, Post-Production Query Handling, Webinar Presentation, Customer Engagement Analysis

• Perform remote, phone and desk site installation, configuaration, repair, maintanence and migration of application software & other plugins.
• Manage large amount of incoming calls.
• Provide accurate, valid and complete information by using the right method/tools.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits: follow up to ensure resolutions.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Understand the product in-depth to address any customer related questions.
• Attend to service enquiries via website, email and messaging service and provide 1st level operational and technical support to customers.
• Perform call and email follow up with customers to close cases.
• Be part of the Onboarding team for new customers.
• Maintain and conduct weekly quality assurance checks and monitoring of platform.
• Keep track of service levels and ensure they are within the service level agreement.

Skills: Software Installation and Configuration, Call Management, Complaint Resolution, Customer Interaction Recordkeeping, Communication Adherence, Product Knowledge, Technical Support, Service Level Monitoring

• Assisting Trendsignal clients in the initial set up and start coaching process.
• Handling inquiries through incoming calls/emails both internally and externally
• Contacting clients to check in with progress.
• Being the main point of contact for number of clients to support.
• Assisting clients with ongoing support programmes.
• Assisting with client engagement programmes
• Handling complaints & refund requests
• Helping with trading related questions.
• Forward technical issues to internal team members and follow up on resolution.
• Assist in documentation of product.
• Study the current market of education industry & IT products
• Schedule regular meetings & act as a single point of contact with customers to ensure customer satisfaction.
• Help sales team up-sell or cross-sell services and products.
• Collaborate with internal teams (e.g. sales, Developers, senior management) to address client requirements.
• Provide support to the customer over calls, chats, and emails.

Skills: Client Onboarding, Inquiry Handling, Client Progress Monitoring, Ongoing Support Assistance, Complaint Resolution, Technical Issue Escalation, Customer Engagement, Cross-Selling Collaboration

• Interaction with quality, regulatory, production, Managers & logistics department (for shipping documents, delivery dates) and sending the same to overseas customers.
• Follow up with production planning daily and update to reporting head.
• Purchase order & samples processing
• Handling all transaction of sales in ERP.
• Taking care of dispatches to overseas, pre shipment and post shipment documents processing in co ordinating with Logistics.
• Provide all reports related to sales and pending orders to country head on monthly basis.
• Proforma Invoicing and other documentations.
• Preparing various MIS reports like month wise, Debtor’s statement
• Handling customer query with respect to technical documents (COA, MSDS, Stability data, PSD….)
• Communicate with customers about orders to prioritise and process requests.
• Work closely with workshop managers to set production priorities and ensure target dates are met.
• Liaise with customers to keep them informed regarding orders progress and collection.
• Maintain thorough and accurate customer service records using various computer systems including Quantum and SAP
• Liaise with companies to arrange collections and deliveries of wheels, brakes and tyres
• Work with purchasing and suppliers to ensure minimum stock levels, at various store locations, are maintained and worn tyre casings are returned
• Work with Sales to provide exchanges

Skills: Cross-Department Collaboration, Production Follow-Up, Purchase Order Processing, ERP Transaction Management, Shipment Coordination, Sales Reporting, Customer Query Handling, Stock Level Maintenance

• Reacting quickly and efficiently to all customer enquiries via chat, email and phone.
• Diagnosing technical problems relating tosoftware, which could be anything from call failure to invoices not being sent or paid.
• Offering clear and helpful solutions to customers to ensure problems are not only resolved but raised to the product or development teams for further investigation
• Juggling customer needs from different channels, ensuring all fixes and requests are communicated across the business.
• Setting up customer trials by adding important information to accounts.
• Reacting to an ever-changing workload.
• Populating project management boards with customer problems that need technical work
• Analysing customer data to report trends, inefficiencies and facts for the sales team
• Monthly reporting involving analysing monthly customer spend against actual usage and reporting on findings 
• Interact with customers from PAN India over E-mails and Phone calls to ensure all issues are resolved to customer's satisfaction.
• Follow up with ground operations team (Third Party courier partners) to complete pickup or delivery
• Monitor shipment status report and pro-actively followup with Courier partners to ensure on-time shipment delivery
• Handle day to day customer escalations
• Ensure timely connectivity of shipments/ Ensure documents are timely sent to the logistics player
• Build sustainable relationships of trust through open and interactive communication

Skills: Multichannel Customer Support, Technical Problem Diagnosis, Solution Communication, Workload Management, Customer Trial Setup, Data Analysis, Shipment Monitoring, Escalation Handling

• Answer calls professionally to provide information about products and services, orders, company policies, etc
• Handle the customers' queries and solving the issues
• Interact with the customers and vendors to get the proper feedback
• Provide Phone, Email, Chat support to customers vendors
• Regular follow-ups with Customers Vendors
• Solve user queries over phone calls and chat
• Document queries and convert them into useful insights and convey the same to product owners
• Suggest product changes to solve major UX and utility issues
• Sell premium products to customers
• Provide onboarding support to the users and lead generation
• Be the first point of contact for any new or existing customers
• Be the first point of contact for third-party installers
• Answer every incoming call to a high standard
• Respond to customer emails in a timely fashion

Skills: Professional Call Handling, Query Resolution, Customer and Vendor Interaction, Multichannel Support, Follow-Up Coordination, Insight Documentation, Product Improvement Suggestions, Lead Generation

• Giving customers the best possible experience
• Confident and professional telephone manner, excellent verbal and written English communication, and empathic listening skills
• Work sufficiently on own, as well as with colleagues and within a team
• As part of a supportive team committed to building strong customer relationships, provide policy administration, sales and customer support for market-leading insurance products
• Convert leads, help customers with applications and queries, produce high-quality documentation, maintain records on databases
• Ensure the client meets service standards and FCA compliance
• Support and Guide new and existing customers around the globe via email, call and group chat.
• Identify customers' needs, clarify information, research, provide solutions and/or alternatives.
• Documentation, recording and updating incidents and issues reported by customers on phone, email or group chat
• Coordination with different departments to provide the best solutions to customers.
• Direct calls to the appropriate person
• Guide customers through website
• Log any faults with any of units and pass the information on to the relevant team
• Attain great customer satisfaction feedback

Skills: Customer Experience Enhancement, Telephone Communication, Team Collaboration, Policy Administration, Lead Conversion, FCA Compliance, Customer Support, Incident Documentation

• Contact customers through various channels such as e-mail and social media.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Acknowledge and resolve customer complaints and respond promptly to customer inquiries.
• Keep records of customer interactions, transactions, comments and complaints.
• Provide professional customer support and ensure customer satisfaction.
• Maintain records of transactions and interactions.
• Appropriate and timely follow-ups
• Coordinate with logistics partners
• Take feedback, Reviews, and grievance calls.
• Contribute individually, and as a team member, to demonstrating excellent Quality and Productivity standards that meet, or exceed, client requirements.
• Provide users with solutions through information-gathering, analytical troubleshooting, and query research (or to route or escalate the contact to the appropriate resolution group) across all trained products and applications.
• Deliver a high-quality, unique and flexible customer experience.

Skills: Multichannel Customer Communication, Complaint Resolution, Record Keeping, Customer Support, Follow-Up Coordination, Logistics Coordination, Analytical Troubleshooting, Customer Experience Enhancement

• Handle both verbal and written customer feedback in a tactful, timely and professional manner
• Liaise with other departments to handle customer feedback which require further investigation
• Support the Customer Support team in hubs and outports or other departments as required in the handling and resolution of cases
• Record customer feedback in the Customer Feedback and Compensation System in an accurate manner
• Accountable for effective use of service recovery procedures
• Communicate with relevant departments on customer feedback to review any possible remedial actions and future improvements
• Make recommendations to Customer Support Management team for improvements in operational effectiveness and customer satisfaction
• Carry out ad-hoc duties as assigned by Customer Support Management team
• Provide support in regards of the inquires customer might have about products
• Maintain a close relationship with clients
• Identify problems and become an agent of change
• Build links between different teams and offices abroad
• Develop market specialisation to deliver knowledge to customers

Skills: Customer Feedback Handling, Cross-Department Collaboration, Case Resolution Support, Feedback Recording, Service Recovery Management, Process Improvement Recommendations, Client Relationship Management, Problem Identification

• First point of contact for all client queries.
• Provide system advice, make & manage small change requests, resolve configuration issues, support the account management team, help with projects and escalate technical issues.
• Management of requests from initiation to resolution.
• Support the team in generating daily, weekly and monthly KPI reports.
• Make updates toknowledge base, user manuals and training guides.
• Undertake screen sharing troubleshooting and training sessions.
• Contact for customers and end users, by responding to customer support queries via chat, e-mail, or phone.
• Responsibly categorise and triage requests by liaising with the relevant internal teams.
• Identify where there are gaps in customer knowledge and produce the correct support content.
• Responsible for face to face demos with customers.
• Partnering with internal teams to ensure customer needs are being met
• Coordinating with sales, marketing, finance and product teams.

Skills: Client Query Management, System Configuration Support, Request Resolution, KPI Reporting, Knowledge Base Updates, Troubleshooting Sessions, Customer Communication, Cross-Team Collaboration

• Provide voice technical support to Razer customers for Razer products
• Assists customers on-site (in-person) with defective products
• Arrange for customer returns to be picked up by courier
• Process RMA creation requests accurately and in a timely manner
• Analyze, manage and report on cases in customer relationship management (CRM) tool
• Communicate with customer regarding the delivery/pick up availability of package
• Processing assigned tasks within the given SLA, with the goal of 100% accuracy
• Assist with the processing and analyzing of replacement and repair RMA’s
• Providing support to customers' queries in relation to user accounts, purchase issues, customer order management, technical and game support or any other area where support may be required by the client and users via the client’s tools and systems
• Developing the relationship with the customers and increase the satisfaction of service
• Pay attention to suspicious activities or contacts
• Proactively contribute to the achievement of agreed Service Levels
• Assist with new hire mentoring and integration, as the team grows.

Skills: Technical Support, On-Site Assistance, RMA Processing, CRM Management, Communication, SLA Adherence, Customer Relationship Development, New Hire Mentoring

• Point of contact for business clients
• Povide bespoke end to end account management services to high next worth clients.
• Negotiate and close high volume individual requests as well as commercially significant global travel projects for meeting spaces, conferences and hot desks from global customers and large enterprise clients, providing fast and accurate service
• Manage requests and work withpartner network to ensure quotations and hospitality packages are provided promptly and to a high standard with an emphasis on value-add opportunities for clients
• Manage volume calls, emails, and requests throughunique technology platform across multiple time zones
• Ensure SLAs are met and quality adherence to the booking’s procedure meets expectations
• Build strong relationships withglobal venue partners, administering requests and obtaining prompt responses
• Provide weekly performance reports to the corporate reservations manager and escalate issues should they arise
• Lead projects and contribute to the ongoing development of the platform and play a part in the growth of the business
• Problem solving for customers, speaking directly with them via email and phone to find a solution to needs
• Administration resolving tickets and keeping customer bookings up to date on in-house tech platform
• Matching customers with the right school venue for them and guiding them through the booking process
• Working with operations team (who manage school relationships) to ensure can solve the customer’s problems on the spot, and for the future
• Understanding, prioritising and escalating customers' feedback and requests to the rest of the team (sales, product development and operations)

Skills: Account Management, Negotiation, Partner Coordination, Multitasking Across Time Zones, SLA Compliance, Relationship Building, Performance Reporting, Problem Resolution

• Provide a personable and professional service, usually under pressure.
• Engage with customers via incoming calls 
• Handle a wide variety of customer queries 
• Manage ‘Tickets’ on the in-house database, ensuring a high level of organization.
• Stationary ordering, managing resources and work on key processes.
• Diagnose faults and advise correct course of action.
• Ensuring customer queries and issues are followed through until completion.
• Problem solving following processes within a busy environment.
• Deal confidently with complaints, escalating
• Support the team by assisting with client administration demands
• Gain a sound knowledge of the Orka Works platform that can be translated to clients
• Achieve a basic understanding of the Facilities Management Industry
• Liaise with community team members to ensure clients receive the best possible outcomes from using the Orka Works platform
• Represent and uphold Orka's friendly and supportive brand identity in every single interaction have with a worker, client, or stakeholder
• Responsible for delivering volume and financial turnover targets each month

Skills: Customer Engagement, Ticket Management, Resource Organization, Fault Diagnosis, Problem Resolution, Complaint Handling, Platform Proficiency, Financial Target Achievement

• Implements and supervises a system to ensure that accurate billing information is entered into the billing system.
• Manages the Revenue Cycle process, such as account management, communications with insurance providers, collections, cash posting, contract analysis, and billing.
• Reviews any applications with financial issues.
• Manages efficiently patient complaints with regards to billing, collections and customer service.
• Plans and structures the department workflow and staffing.
• Administers correctly the coding diagnoses, procedures & services.
• Opens and maintains customer accounts by recording account information.
• Resolves problems related to the service or customers by determining the cause of the problem, selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment, following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Welcomes & registers patients and completes necessary registration and takes signed consent forms.
• Enters correct health plan in the system and accordingly verify the insurance card validity & eligibility for insured patients.

Skills: Billing System Supervision, Revenue Cycle Management, Financial Issue Review, Patient Complaint Handling, Department Workflow Planning, Coding Administration, Account Maintenance, Problem Resolution

• Experience in Customer Service in the service-related industry (Preferably Logistics & Supply Chain), handling and resolving customers' issues and complaints.
• Proficiency in all Microsoft office applications and support desk management software.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.
• Excellent English communication interpersonal skill.
• Cool tempered outstanding marketing skills with the ability to resolve issues and address issues.
• Should have self punctuality and stress handling ability
• Verbal skills in other regional languages such as hindi, Urdu, Punjabi, Gujarati 
• Experience from International telecom background will have priority.

Qualifications: BA in Psychology with 3 years of Experience

• Experience in a Customer Service /Telesales corporate environment, in finance, bank, payments or pension sector. 
• Excellent Knowledge of Microsoft Office.
• Fluent in French and English.
• Ability to thrive in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Have a proactive to self-development and progression.
• An ability to prioritise tasks and work to strict deadlines and effectively manage time.
• Possess Excellent attention to details.
• Ability to deliver high standards of quality.
• Have a logical approach to problem solving.
• Creative, enthusiastic and customer-oriented 

Qualifications: BA in Hospitality Management with 1 years of Experience

• Experience in a support based role and or working for SaaS business.
• A track record of managing multiple support cases per day.
• A growth mindset, with a problem solving attitude.
• Meticulous attention to detail.
• Working knowledge of digital platforms.
• Excellent written and verbal communication skills.
• An unwavering positive attitude and a love for helping others succeed.
• Ability to bring own personality to the role to develop rapport and meaningful relationships with customers, building connections and gaining trust.
• Able to prioritize own workload, work to strict deadlines and effectively manage time
• Fluent in English (at least C1) and Dutch (but we are currently hiring also German, French, Hungarian, Polish, Russian, Spanish, Turkish)

Qualifications: BA in Public Relations with 5 years of Experience

• Good knowledge of general insurance products, service, and a good understanding of underlying legal principles and practices
• Call centre / customer service experience in either a telephone or face to face setting
• Proficient in MS Office
• Experience in a customer facing role
• Proficient in excel, word & outlook
• Experience with Zendesk would be of particular interest
• Attention to detail and accuracy
• Strong analytical and organisational skills
• Used to working in a fast-paced environment
• Confidence to work independently but also as part of the wider Operations team

Qualifications: BA in Customer Relationship Management with 3 years of Experience

• Experience in a customer service, application support role. 
• Previous experience in the financial markets 
• Knowledge of Trading, Risk Management, Media and Wealth Management products and applications 
• Professional native speaker of Japanese, ability to communicate and engage verbally and in writing in English
• Well-developed analytical skills with the ability to problem solve and develop solutions.
• Excellent service skills including active listening alongside focusing, and fully understanding customer's needs
• A great team player, positive attitude towards work
• Ability to learn and possess growth mindset
• Expert understanding of relevant products and data. 
• Detail orientated with sound information probing skills.
• Well-developed analytical skills that can problem solve and develop solutions.
• Experience in a customer service or contact center environment 

Qualifications: BA in Information Technology with 3 years of Experience

• Experience in Customer Service and order processing (handling end to end transactions in Quote to Bill) 
• Good English communication and written skills
• Proficient in MS Excel and other Microsoft Office applications.
• Able to work independently and work well with teams.
• Positive attitude and willing to learn
• Ability to multi-task, prioritize and time management in order to meet customer commitments in a fast-paced and dynamic environment
• Previous experience in the financial industry desirable.
• Demonstrable problem analysis and solving skills
• Expert understanding of relevant Refinitiv products and data.
• Ability to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues.
• Ability to learn and become experts in Thomson Reuters’ products and develop a sound understanding of the financial markets they serve.

Qualifications: BA in Communications with 2 years of Experience

• Fluent command of written and spoken English
• Fluency in an additional language 
• Experience in Customer Interaction, developing and growing customer/supplier accounts through a range of different communication and media channels.
• Excellent data analysis and data presentation skills.
• Computer literate, proficient in excel and application of pivot tables.
• Previous experience in a similar technically based role within an engineering/manufacturing industry environment 
• Ability to work well in multidiscipline/cross-functional teams
• Excellent interpersonal skills and ability to build close-knit relationships with external customer contacts
• Strong analytical, administrative and organisation skills and excellent attention to detail
• Innovative and enthusiastic
• Ability to work under pressure, to tight deadlines and multi task

Qualifications: BA in Marketing with 4 years of Experience

• Previous experience in a similar customer support environment, preferably in the tech space
• A skilled people-person with a passion for providing great service
• Excellent written and spoken English, confident telephone manner and well-rounded interpersonal skills
• Experience with handling complaints and communicating with a range of audiences, including challenging people
• Exceptional IT service management skills
• Experience working with Hubspot or similar CRM
• Experience of proactively enhancing service on a continual basis, evidenced by KPI data
• Ability to multi-task and work in a dynamic environment with constant change
• Strong communicator (written and verbal)
• Creative and outgoing
• Well organised and self motivated

Qualifications: BA in Business Administration with 7 years of Experience

• Fluent in at least English & Luganda / or a major language found within any of the Sales Regions
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• A team player with a high level of flexibility
• Should be self-motivated & able to demonstrate a drive for results with a professional approach.
• Excellent customer Care skills - Customer centric with commitment to deliver
• Possession of basic numerical skills
• Team work with high levels of flexibility.
• Demonstrate high level of integrity, work ethics, proactive and positive attitude.
• Exceptional communication, interpersonal, problem solving and analytical skills
• Report-writing and presentation skills.

Qualifications: BA in Advertising with 5 years of Experience

• Customer Service experience (ideally in a high volume service centre or technical call centre environment)
• Excellent telephone manner and communication skills with experience writing professional emails
• A strong desire to provide an excellent experience for the customer
• Ability to work well under pressure and learn new systems quickly
• Flexible, resilient and patient
• An inquisitive nature with an enthusiasm to learn about sustainability and technology
• Have a passion for problem solving and ability to self motivate
• Ability to look at own data and self optimise
• Experience using CRM systems (Salesforce)
• Passionate and knowledgeable about climate change, sustainability and/or the EV industry
• Should have own Laptop/ Desktop with Headphone and Mic and a stable internet connection

Qualifications: BA in Organizational Leadership with 2 years of Experience

• Presentation skills and project management skills 
• Customer-facing and interaction skills 
• Software skills (Word, Excel, PowerPoint, etc.) 
• Communication skills, spoken and written 
• Negotiation and interpersonal skills 
• Analytical, organisational and motivational skills 
• Experience in Customer Service in service-related industry, handling and resolving customers’ issues and complaints.
• Customer support experience (within the aviation industry preferred) or experience as a client service representative
• Good written, interpersonal and communication skills
• Good team player
• Proficient with MS Office, with SAP experience

Qualifications: BA in Advertising with 5 years of Experience

• Demonstrate exceptional attention to detail - all communication both internally and externally has to be crisp, concise and correct
• Excellent telephone manner and communication skills.
• Customer service experience (Contact centre experience is advantageous).
• Good team player.
• Exceptional verbal and written communication skills.
• An understanding of technology and experience in MS Office including Outlook / Excel / Word to track work flow, daily tasks and assisting in personal organisation.
• Ability to quickly learn how to use the software.
• Strong Communication Skills
• Exposure to using a system (Good Typing speed)
• Experience working with Customer support
• Ability to multi-task, prioritize and manage time effectively

Qualifications: BA in Business Administration with 6 years of Experience

• Excellent verbal and written communication skills
• Excellent customer services skills
• Experience in an Incident/Ticket Management System
• Experience in Microsoft Office (Word, Excel, PowerPoint), email systems, and other in-house/office computer systems
• Knowledge and Understanding of Web, Mobile, and Database Technologies
• Knowledge and Understanding of Relational Databases, preferably MySQL
• Self-starter and self-organized with the ability to thrive in a dynamic environment
• Ability to work as an individual as well as a team player
• Great level of written and spoken English & Mandarin.
• Excellent communication skills.
• Speak Hindi, English fluently (knowledge of any other language).

Qualifications: BA in Marketing with 3 years of Experience

• Some experience dealing with customers (e.g. previous experience in a customer service or retail role)
• Experience writing professional emails
• Good telephone manner with excellent attention to detail, making few (if any) mistakes
• A strong desire to provide an excellent experience for the customer
• Ability to work well under pressure, to learn new systems quickly, to operate efficiently and reliably, to self start without needing to be prompted, and to work well in a team
• Ability to look at own data and self optimize
• Experience using CRM systems (Salesforce would be a big plus)
• Passionate and knowledgeable about climate change, sustainability, and/or the EV industry
• Good command of English Hindi. (Written Verbal)
• Ability to work under pressure and meet deadlines
• Excellent customer service and communication skills

Qualifications: BA in Communications with 5 years of Experience

• Excellent written and verbal communication skills in English & Bengali
• Able to Multi-Task & Can work under pressure
• Basic design skills
• Computer literacy, knowledge of excel, office, powerpoint etc
• Organisational and time management skills
• Adopt a very flexible attitude to ensure all duties and expectations are met
• Have a sense of priority and acting promptly
• Relevant experience in customer service 
• Experience in a customer-facing role, providing a diverse range of telephone, email, and online support and administration in a small flexible team is desirable
• Proactive, flexible, positive, and enjoy taking the initiative and ownership
• Well-organized with an eye for detail and accuracy

Qualifications: BA in Information Technology with 5 years of Experience