Job Summary: 

• Provide an excellent level of customer service by proactively contacting clients at agreed times throughout contract over the phone
• Encourage website interaction and enhance client rapport
• Focus on building relationships and educating clients on products and services
• Accurately record and log interaction with customers and update company trackers
• Gather key client information by over the phone surveys
• Instructing live website updates and amendments to relevant in-house departments
• Dealing with all internal and external client service queries through company phone and email
• Direct unresolved issues to the next level of support
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Work alongside SEO (Search Engine Optimisation) team to actively send reports to clients detailing Google Rankings
• Act as a primary main point of contact for client base

Skills on Resume: 

• Customer Service (Soft Skills)
• Client Engagement (Soft Skills)
• Relationship Management (Soft Skills)
• Data Entry (Hard Skills)
• Survey Administration (Hard Skills)
• Issue Escalation (Soft Skills)
• Feedback Processing (Soft Skills)
• SEO Reporting (Hard Skills)

Job Summary: 

• Providing an excellent standard of first-line service across customer base.
• Act as the point of contact for customers wishing to place orders & internal departments on anything which affects the customer experience
• Build rapport and relationships with customers to understand needs in order to maximise order value, volume, distribution and brand awareness.
• Work in partnership with the field-based Sales team.
• Manage own portfolio of customers ensuring sales are maximised.
• Take ownership of issues and resolve where possible at the initial stage of enquiry.
• Ensure that C&C Gleeson remains the customer’s supplier of choice.
• Use intelligent data to review customer performance and putting plans in place to drive volume.
• Spend time out in trade, liaising with customers on a regular basis.
• Manage queries end-to-end, providing regular updates to customers if required, and liaising with other partners/providers
• Pay attention to suspicious activities or contacts
• Always look to achieve the agreed targets given by manager

Skills on Resume:

• Customer Service Excellence (Soft Skills)
• Relationship Building (Soft Skills)
• Sales Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Data Analysis (Hard Skills)
• Field Liaison (Soft Skills)
• Query Management (Hard Skills)
• Target Achievement (Soft Skills)

Job Summary: 

• Deliver outstanding service for all customer related queries 
• Responsible for customer engagement across voice, webchat, emails. Both inbound and outbound 
• Responsible for customer health checks at each engagement including but not limited to debit/credit balances, vulnerability, customer details, latest tariff and satisfaction 
• Resolve customer complaints as a key contact for the customer, working with specialist back-office colleagues to resolve swiftly 
• Promote enriched products & services that could benefit customer needs 
• Promote the customer to leave a review on feedback portals 
• Provide customer service via inbound calls, live chats, etc.
• Ensure service delivered to customers meet contractual KPI
• Clarify customer requirements, ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
• Listen attentively to customer needs and concerns
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Maintain a deep understanding of standard operating procedures (SOP) to ensure the highest and most accurate form of support.

Skills on Resume:

• Customer Engagement (Soft Skills)
• Multichannel Communication (Soft Skills)
• Account Management (Hard Skills)
• Complaint Resolution (Soft Skills)
• Sales Promotion (Soft Skills)
• Review Generation (Soft Skills)
• KPI Adherence (Hard Skills)
• SOP Proficiency (Hard Skills)

Job Summary: 

• Identify and develop problem-solving methodologies to resolve customer issues.
• Must address any customer issues and problems quickly.
• Give prompt and successful responses to customer and issues
• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Maintain complete and accurate customer correspondence data.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Resolve queries on the go viainternal channels and social media handles
• Track replies on a weekly basis, report to co-founders and implement iterations.
• Process daily orders received on time
• Ensure daily orders delivered by courier on time
• Managing return, refund, warranty issues in timely manner
• Returned parcels Inventory management and report
• Setup and manage various online e-commerce and social media platforms
• Promote and provides various marketing strategies in order to increase the sales

Skills on Resume: 

• Problem Solving (Soft Skills)
• Customer Communication (Soft Skills)
• Relationship Management (Soft Skills)
• Data Management (Hard Skills)
• Query Resolution (Soft Skills)
• Order Processing (Hard Skills)
• Inventory Management (Hard Skills)
• Digital Marketing (Hard Skills)

Job Summary: 

• Supporting the customer journey.
• Finding the best possible solutions for customers’ problems when arise.
• Recommending product and service improvements to Product Management team by collecting customer information and analyzing customer needs. 
• Working with Development team towards technical solutions that answer those needs.
• Supporting the internal organization to serve potential customers, using and improving the product.
• Answering customer queries in a positive manner, both via e-mail and over the phone.
• office administration
• Discuss device usage and technology on a daily basis
• Following set tasks through from start to completion
• Assist The senior team with ad hoc office duties
• Streamline Customer Order Management (changes, delays, non-deliveries, logistics), Technical and Game support, and any other area where support may be required by the company and players/users
• Handle the player's questions about accounts, billing and game and in-game purchase issues
• Use the company's tools and systems (currently via ticket, or occasional email) in order to respond to customers

Skills on Resume: 

• Problem Solving (Soft Skills)
• Data Analysis (Hard Skills)
• Technical Coordination (Soft Skills)
• Customer Communication (Soft Skills)
• Office Administration (Hard Skills)
• Task Management (Soft Skills)
• Order Management (Hard Skills)
• System Utilization (Hard Skills)

Job Summary: 

• Enter sales orders in agreement with Market Managers & according to stock availability
• Answer all possible customer requests or redirect questions to suited internal stakeholders
• Solve ad-hoc issues regarding customer loading or administration
• Execute general administrative tasks, linked to the sales process
• Align on stock & availability with the relevant stakeholders
• Support Market Managers on reporting & analysis
• Pro-actively advise all stakeholders where needed, to optimize customer satisfaction
• Contribute to the improvement of the sales process
• Installation and configuration of Chromeleon 6.80 and 7.2 for Thermo Fisher Scientific and 3rd Party make HPLC \\ GC \\ IC instruments.
• Design and implementation of Calibration, PQ templates for various instruments and also Report Templates for various Pharma calculations.
• Providing Support for Chromeleon Application Issues.
• Conducting Beginner and Advanced levels of Training for Chromeleon Users and Administrators.
• Perform all activities in line with GLP and GMP Guidelines.

Skills on Resume: 

• Order Management (Hard Skills)
• Customer Communication (Soft Skills)
• Problem Solving (Soft Skills)
• Administrative Skills (Hard Skills)
• Inventory Coordination (Hard Skills)
• Data Analysis (Hard Skills)
• Stakeholder Advisory (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Administrative duties to support the Buyer team including Inbox, Hotline & Calendar management
• Support the Systems Manager during event registration set-up and post show activities
• Research and build knowledge/data of the relevant buyer population via desk/telephone
• Actively encourage registered Buyers to fulfil registration & appointment commitments
• Provision of excellent customer service, using a proactive and creative approach
• Provide an outbound concierge service to Buyers throughout the year
• Contribute to the successful onsite event delivery of the Buyer Programme such as helpdesk, registration & networking events
• Support co-ordination of onsite events such as networking events, conferences and fam tours
• Compile and distribute weekly reports
• Provide excellent customer service to enhance customers experience
• Respond to customer inquiries via online messages and over the phone
• Initiate sale, process the sale, follow up via phone call and chat
• Provide after-sales support to gather important feedback from customers

Skills on Resume: 

• Inbox Management (Hard Skills)
• Event Coordination (Soft Skills)
• Research Skills (Hard Skills)
• Customer Engagement (Soft Skills)
• Proactive Service (Soft Skills)
• Report Compilation (Hard Skills)
• Sales Processing (Hard Skills)
• Feedback Collection (Soft Skills)

Job Summary: 

• Initiate contacts with customers and clients to increase sales or improve relationships between customers/clients and the company.
• Resolve customer complaints via phone, email, mail, social media, and other channels.
• Monitor and manage daily customer inquiries on all given communication channels.
• Advise outsiders on company information with the highest accuracy.
• Assist managers or supervisors in different stages of the customer journey, from pre-sale to after-sale.
• Keep up with the latest marketing trends and constantly get updates about digital marketing knowledge and skills.
• Attend all company-assigned offline and online events.
• Deliver excellent service to customers, building and maintaining relationships over live chat, social media and video calls.
• Providing any potential sales leads tosales funnel.
• Speaking via live chat and Zoom to customers to resolve any onboarding issues.
• Assigning enquiries to the correct teams via Intercom and HubSpot.
• Work closely with the Customer Support Lead to build and document processes and train the team as the customer service function expands.
• Take a data orientated approach to support process improvements, by tracking and collating customer interaction statistics and analysing the results to identify areas for improvement.

Skills on Resume:

• Customer Relationship Management (Soft Skills)
• Complaint Resolution (Soft Skills)
• Multichannel Communication (Hard Skills)
• Product Knowledge (Hard Skills)
• Digital Marketing (Hard Skills)
• Event Participation (Soft Skills)
• Sales Lead Generation (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Ensure customer satisfaction and provide professional customer service to customers
• Maintain a positive, empathetic and professional attitude towards customers at all times and build productive relationships
• Respond promptly to customer queries and requests
• Build knowledge inside and outside so that can answer all incoming questions around existing products and services
• Responsible for analysing, tracking and resolving issues logged by customers across all ofexisting products
• Succinctly and clearly communicate with internal stakeholders around data inconsistencies, bottlenecks in workflow and opportunities for increased efficiency
• Answering, distributing and maintaining incoming queries
• Logging clear and accurate support calls
• Communicating and raising related enquiries with authorities
• Support customers in queries raised through pre and post services
• Liaise with suppliers on turnaround times and service requirements

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Relationship Management (Soft Skills)
• Product Knowledge (Hard Skills)
• Issue Resolution (Hard Skills)
• Data Analysis (Hard Skills)
• Communication Skills (Soft Skills)
• Inquiry Management (Hard Skills)
• Supplier Coordination (Soft Skills)

Job Summary: 

• Build relationships with priority school leaders, staying in close contact with them to ensure are fully informed about the programme at all times
• Driven by doing high volume business activity to maximise business opportunities without requiring PASS approval 
• Support building and promoting the programme by being involved in local, regional and virtual roundtable events and engaging with schools at key decision maker level
• Provide advice and support around the NTP programme to ensure schools understand the options open to them
• Provide advice and support on the use of the service including assistance on how to navigate around the tuition hub platform
• Follow up on any qualified leads across the programme to generate and maximise business opportunities 
• Build relationships with schools to sell both tuition services across Pillar 1 and 3 and academic mentors
• Deliver on both individual KPI targets to support achieving the overall programme targets
• Reviewing and managing customer accounts
• Maintaining accurate records of customers using CRM system
• Answering incoming telephone calls from existing and prospective customers
• Support and advice with technical issues and troubleshooting

Skills on Resume:

• Relationship Building (Soft Skills)
• High-Volume Sales (Hard Skills)
• Event Coordination (Soft Skills)
• Educational Advisory (Soft Skills)
• Platform Navigation (Hard Skills)
• Lead Management (Hard Skills)
• KPI Achievement (Hard Skills)
• CRM Management (Hard Skills)

Job Summary: 

• Actively keeping in touch with existing customers to ensure have optimal service
• Supporting and advising customers of the products within range
• Advising on any promotional products
• Handle incoming enquires via emails, calls and chat in a professional manner
• Assist customers in the setup and configuration of projects and features within the company's products
• Demonstrate the company product by organising a training
• Maintain a good relationship with customers
• Develop the product knowledge
• Working in a small team will be building relationships with a portfolio of clients and managing specific training needs
• Attending meetings with the directors to capture training requirements
• Preparing proposals and costings for client review
• Helping to forecast training programmes and project profitability
• Supporting contract re-negotiations.

Skills on Resume: 

• Customer Engagement (Soft Skills)
• Product Advisory (Soft Skills)
• Communication Skills (Soft Skills)
• Technical Configuration (Hard Skills)
• Relationship Management (Soft Skills)
• Training Development (Hard Skills)
• Proposal Preparation (Hard Skills)
• Financial Forecasting (Hard Skills)

Job Summary: 

• Primary first line support to all corporate customers.
• Co-ordinate with all departments to ensure a prompt resolution of faults and requests.
• Updating CRM database accurately with all information for each customer.
• Ensure all takes are carried out in adherence to company process and procedures.
• Liaising with 3rd parties and all necessary departments to bring a prompt resolution.
• Update line managers daily or when potentially serious issues arise.
• Maintaining a positive working relationship with all customers.
• Co-cordinating and initiating dialogue and input from team members to help meet customers needs.
• Dealing with invoice and account queries as and when arise.
• Working within a team and managing own work load.
• Deliver excellent customer service at all times.
• Documenting conversations, proposals and contracts
• Assisting in the co-ordination of training programmes globally
• Pro-actively speaking to existing clients to retain and explore business opportunities

Skills on Resume: 

• CRM Proficiency (Hard Skills)
• Problem Coordination (Soft Skills)
• Process Adherence (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Relationship Management (Soft Skills)
• Task Management (Soft Skills)
• Documentation Skills (Hard Skills)
• Sales Initiative (Soft Skills)

Job Summary: 

• Respond to all customer queries in a timely manner.
• Recharges, Invoicing all re-charges in a timely manner and ensure to seek customer approval and PO requirement prior to Invoicing (DHL, Med Regulatory, Serialisation, Stability etc)
• Recharge of Profit Share Invoices before end of each month.
• Ensuring all actions in work load for Team are managed and action in a timely manner.
• Responsible for raising & progressing all CCF’s Deviations etc on behalf of medical team
• Ensure all Rejects are completed via the ACR process on a weekly basis and followed through to the end of the process
• Participation in Monthly Customer Account meetings.
• Monitor and Progress all SME projects as per agreed KPI
• Be the first point of contact to customers and installers
• Provide assistance and technical support forproducts and services
• Support the customers at any point during the ordering process
• Direct the flow of inbound calls to the right department
• Resolve technical queries of varying complexity

Skills on Resume: 

• Customer Communication (Soft Skills)
• Invoice Management (Hard Skills)
• Deadline Adherence (Soft Skills)
• Project Coordination (Hard Skills)
• Problem Resolution (Soft Skills)
• Technical Support (Hard Skills)
• KPI Monitoring (Hard Skills)
• Call Routing (Hard Skills)

Job Summary: 

• Act as the voice of the brands, connecting Supply Chain and Commercial teams with the Customer
• Process orders accurately & within agreed SLAs
• Be the main point of contact forcustomers, providing them with all relevant information relating to PO fulfilment & delivery
• Focus on improving service levels
• Support on E2E efficiency projects, always looking forward XXX scalability etc
• Problem resolution to support the above
• Supporting the customer journey.
• Finding the best possible solutions for customers’ problems when arise.
• Knowing product inside and out.
• Recommending product and service improvements toProduct Management team by helping collecting information and analyzing customer needs.
• Collaborating with Development team to understand the cause of issues customers might be facing and solving them.
• Supporting the internal organization to serve potential customers, using and improving the product.
• Ensure the customer is at the heart of everything do
• Maintain thorough and accurate customer service records

Skills on Resume: 

• Order Processing (Hard Skills)
• SLA Adherence (Hard Skills)
• Customer Communication (Soft Skills)
• Service Improvement (Soft Skills)
• Problem Solving (Soft Skills)
• Product Expertise (Hard Skills)
• Data Analysis (Hard Skills)
• Record Keeping (Hard Skills)

Job Summary: 

• Possess an in-depth knowledge about the various products of the company.
• Understand and learn to use all critical tools, dashboard and applications available for debugging an issue.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Help the team to maintain Service Level Agreement & CSAT goals for the Support Team.
• Meet personal/team qualitative and quantitative targets.
• Work collaboratively with other team members to resolve all customer related queries.
• Undertake other duties as may be reasonably required for the effective operation of the function and the department
• Assist with answering the telephones within 3 rings
• Keep appearance and work environment tidy and professional at all times
• Positively representing the company to the highest possible standard to customers and members of the public

Skills on Resume: 

• Product Knowledge (Hard Skills)
• Tool Proficiency (Hard Skills)
• Problem Solving (Soft Skills)
• Customer Relationship Management (Soft Skills)
• SLA Management (Hard Skills)
• Target Achievement (Hard Skills)
• Team Collaboration (Soft Skills)
• Professional Conduct (Soft Skills)