Job Summary: 

• Dealing with queries from customers, providing information and support in order to solve any issues
• Providing a tailored aftercare service to customers
• Obtaining customer satisfaction feedback via telephone and email
• Liaising with surveyors, internal departments and field sales teams
• Logging all customer information on internal system
• Provide accurate and timely processing of sales orders.
• Provide excellence in customer service to all internal and external customer
• Provide price information & stock availability
• Tracking orders where necessary to provide proof of delivery
• Supply chain prioritised to ensure goods are received to meet customer demand

Skills on Resume: 

• Customer Support (Soft Skills)
• Aftercare Service (Soft Skills)
• Feedback Collection (Hard Skills)
• Interdepartmental Liaison (Soft Skills)
• Data Entry (Hard Skills)
• Sales Order Processing (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Supply Chain Management (Hard Skills)

Job Summary: 

• Liaising with drivers for information regarding deliveries and payments on a timely basis.
• Processing and directing emails for all delivery related queries.
• Being the point of contact for a range of internal and external stakeholders.
• Answering and directing incoming phone calls to relevant staff members.
• Creating transfer orders between different Distribution Centers.
• Preparing documents, reports and presentations for meetings.
• Taking phone payments and reconciling cash banking on a daily basis
• Researching and booking travel arrangements for staff members
• Ordering office supplies on a weekly basis
• Arranging customer/supplier collections using various transport methods

Skills on Resume:

• Stakeholder Communication (Soft Skills)
• Email Management (Hard Skills)
• Telephone Handling (Soft Skills)
• Order Processing (Hard Skills)
• Document Preparation (Hard Skills)
• Financial Reconciliation (Hard Skills)
• Travel Coordination (Hard Skills)
• Logistics Coordination (Hard Skills)

Job Summary: 

• Providing Admin support to a small but very busy team of Technical Client Coordinators
• Uploading Invoices onto in-house portal
• Liaising with customers regarding queries with accounts and resolving any issues
• Assisting with Billing and pre-paid Invoices
• Using Microsoft Excel to update spreadsheets
• Processing sales orders for Customers
• Supporting Directors with Ad-hoc Admin duties 
• Carry out duties to the company standard policy and procedures.
• General office administration office duties.
• Assisting with the collection of fees that have accrued on customer accounts.
• Dealing with customer complaints and general queries.

Skills on Resume: 

• Administrative Support (Hard Skills)
• Invoice Management (Hard Skills)
• Customer Service (Soft Skills)
• Financial Record Keeping (Hard Skills)
• Microsoft Excel Proficiency (Hard Skills)
• Sales Order Processing (Hard Skills)
• Policy Adherence (Soft Skills)
• Complaint Resolution (Soft Skills)

Job Summary: 

• Respond promptly and professionally to customer inquiries by telephone, email, or social media
• Maintain an updated knowledge of current lottery programs, common customer requests, and upcoming dates and deadlines for lottery draws
• Categorize and document customer interactions, confirm with Account Managers on specific customer requests and responses
• Explain simply and clearly in response to customer questions and follow up on customer understanding and acceptance
• Fulfil ticket orders and process ticket sales via telephone or mail 
• Review customer accounts and transactions while resolving issues
• Updating customer information as required within ticket fulfilment software
• Establish and maintain a good rapport with customers by using positive language and anticipating needs, representing the client organization to the highest standard
• Work with Account Managers to secure prize agreements from both existing and new prize suppliers
• Draft and maintain prize notification letters for the various programs

Skills on Resume: 

• Customer Communication (Soft Skills)
• Product Knowledge (Hard Skills)
• Documentation Skills (Hard Skills)
• Customer Education and Support (Soft Skills)
• Sales Processing (Hard Skills)
• Account Management (Hard Skills)
• Software Proficiency (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone, and email, ensuring a satisfactory outcome is reached or escalating where necessary
• Be the point of contact for customers and develop and maintain excellent relationships with vendors
• Be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts are completed to a high standard and is within SLAs
• Contact with key customers both within the business and external in order to enhance the customer experience
• Contact prize winners, through email or phone
• Track and record prize notifications, winner selections, and prize fulfillment status
• Prize fulfillment to winners where applicable
• Work in coordination with other gaming suppliers and clients to provide prize details, tracking and back-up paperwork
• Maintain tracking of competitor programs
• Update CRM systems with customer details and orders

Skills on Resume: 

• Customer Service Management (Soft Skills)
• Vendor Relationship Management (Soft Skills)
• Account Administration (Hard Skills)
• Customer Communication (Soft Skills)
• Record Keeping (Hard Skills)
• Prize Management and Fulfillment (Hard Skills)
• Coordination with Partners (Soft Skills)
• CRM Software Proficiency (Hard Skills)

Job Summary: 

• Ensure every customer receives the very best customer care.
• Remain courteous, professional, knowledgeable, and helpful to customers.
• Answer customer calls, web chat, Social Media Contacts, and emails professional.
• Resolve customer issues, process customer orders, suggesting appropriate add-ons when possible.
• Communicating appropriately on customer orders and accounts through detailed notes
• Actively help the department meet its organisation set KPI’s (Key Performance Indicators)
• Attend and actively engage in product and skills training sessions.
• Proactively assist with the day-to-day running of the department including administrative tasks, training of others and product training
• Communicate with customers over the phone, via email and face to face as the companies first point of contact
• Generate quotes, sales orders and invoices
• Support the management of company social media accounts

Skills on Resume:

• Customer Relationship Management (Soft Skills)
• Communication Skills (Soft Skills)
• Social Media Management (Hard Skills)
• Conflict Resolution (Soft Skills)
• Order Processing (Hard Skills)
• Administrative Support (Hard Skills)
• Training and Development (Soft Skills)
• Sales and Quoting (Hard Skills)

Job Summary: 

• Actioning a range of customer queries and escalating through to full resolution
• Liaising with internal departments and external suppliers (inc. telephone, email and video conferencing)
• Maintaining and nurturing long term customer relationships
• Ensuring customer accounts are correct and up to date
• Data management inc. producing reports
• Manage calls and process enquiries and be able to resolve any customer issues
• Providing customers with relevant status updates and processing orders
• Invoicing Sales Orders, Working with the Dispatch team and Freight Suppliers
• Participate in reviews, create and improve internal customer service protocols
• Create purchase orders and place orders with suppliers
• Diary management and planning

Skills on Resume:

• Customer Service Management (Soft Skills)
• Interdepartmental Coordination (Soft Skills)
• Relationship Management (Soft Skills)
• Account Management (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Order Processing and Invoicing (Hard Skills)
• Process Improvement (Soft Skills)
• Diary and Schedule Management (Hard Skills)

Job Summary: 

• Maintain accurate information on the contracts database
• Schedule activities in line with contractual and NSI requirements and ensure activities are carried out and recorded
• Communicate with customers to arrange visits
• Organise Ad-Hoc installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area.
• Handle customer calls reporting faults within an agreed timeframe
• Act as a first line helpdesk to provide simple call resolutions and determine whether calls may benefit from being passed to technical support engineers
• Schedule engineers to callouts quickly and in line with contractual and NSI requirements and to maximise productivity
• Once approval has been provided, file the email and CR in the appropriate place
• Issue quote to the client and update the quote register
• Ensure that all email traffic has been filed away into the relevant client folder

Skills on Resume: 

• Database Management (Hard Skills)
• Scheduling Coordination (Hard Skills)
• Customer Communication (Soft Skills)
• Organizational Skills (Soft Skills)
• Time Management (Soft Skills)
• Helpdesk Support (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Record Keeping (Hard Skills)

Job Summary: 

• Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone & email enquiries, resolving any customer requests in a timely and efficient manner
• Dealing with incoming calls and directing to correct team member
• Assisting customers, with training and where possible, with technical support queries
• Analysing and reporting on customer's technical issues
• Follow up with customers to ensure technical issues are resolved
• General administration data input, updating and managing helpdesk tickets.
• Filling out the sales form, making the team aware of the opportunity and asking for opinion on it
• Creating the relevant client email folder / sub-folder
• Adding a line into the quote register, and or asking the relevant team members to do this
• Issue quote and CR to the approver
• Reviewing and confirming adviser fees.

Skills on Resume:

• Customer Relationship Management (Soft Skills)
• Technical Support (Hard Skills)
• Data Analysis (Hard Skills)
• Email Management (Hard Skills)
• Problem Solving (Soft Skills)
• Administrative Support (Hard Skills)
• Communication Skills (Soft Skills)
• Follow-Up Coordination (Soft Skills)