Job Summary: 

• Be the first line of defense for customer support requests across email, online chat, and phone platforms. 
• Expert on the company hardware and software solutions and how to help customers maximize value from the company solution and get timely answers to questions.
• Efficiently record, classify, and follow up on all requests using a web-based ticketing system
• Communicate with other team members to escalate issues to resolution
• Assess opportunities for application and process improvement and prepare reports to share with team members, management, and other parties
• Document known issues and solutions and ensure an adequate internal communication of problem resolutions, explain customer feedback to management
• Interact effectively with internal and external partners and customers
• Collaborate with key teams in support of customer issues and questions
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about offerings and orders
• Answer customer service related emails, phone calls, and chat messages from customers and employees by utilizing a desktop computer and headset
• Ensure best-in-class service in every customer interaction

Skills on Resume: 

• Ticketing System Proficiency (Hard Skills)  
• Product Expertise (Hard Skills)  
• Issue Escalation (Hard Skills)  
• Process Improvement Analysis (Hard Skills)  
• Documentation Skills (Hard Skills)  
• Interpersonal Communication (Soft Skills)  
• Collaborative Problem Solving (Soft Skills)  
• Customer Interaction Management (Soft Skills)  

Job Summary: 

• Become a subject matter expert across hardware and software solutions and how to troubleshoot common issues
• Work directly with users across email, phone, and chat to answer questions and resolve issues
• Build and maintain helpdesk documentation to provide a more efficient customer experience, and improve efficiency and scalability of the support team
• Serve as an internal customer advocate and voice of the customer. 
• Translate customer impact and sense of urgency into actionable tasks for Density internal teams to accomplish
• Work in cross-functional teams to troubleshoot complex hardware, software, or data-related issues
• Escalate issues that are blocking successful resolution of customer issues, rally the organization to support and resolve as soon as possible
• Develop process, tools, and documentation to help scale as a broader Customer Success team
• Inform internal and external product roadmaps to decrease the time and effort required for customers to achieve value from the solution
• Help to translate customer issues into clearly defined feature and data requests
• Handle small operations projects

Skills on Resume: 

• Subject Matter Expertise (Hard Skills)  
• Cross-Functional Collaboration (Soft Skills)  
• Documentation Development (Hard Skills)  
• Customer Advocacy (Soft Skills)  
• Issue Escalation (Soft Skills)  
• Process Improvement (Hard Skills)  
• Data Analysis (Hard Skills)  
• Project Management (Hard Skills)  

Job Summary: 

• Develop deep knowledge of company software in order to provide exceptional front-line support to enterprise and retail customers
• Partner with customers to effectively resolve product issues through email (primary channel), and other mediums through time as service infrastructure evolves
• Communicate thoughtful, customized solutions that help customers move forward towards desired goal
• Identify software issues and engage with product and engineering teams using established processes (and create new ones where they don't exist) to resolve them
• Show composure, empathy, and flexibility as customer needs evolve and case volume changes
• Assess and share insights and feedback to product team for continued improvements to the product and the customer experience
• Take initiative to learn about products and processes (and improve them!). 
• Be a resource for customers to learn more about clothes, fit, and style.
• Assist customers with exchanges, returns, and anything else they need to ensure a positive shopping experience.
• Communicate with customers through email, live chat, and phone calls in fast-paced manner.
• Creatively problem solve and do whatever it takes to deliver the best possible customer experience

Skills on Resume: 

• Software Proficiency (Hard Skills)  
• Issue Resolution (Hard Skills)  
• Process Development (Hard Skills)  
• Customer Communication (Hard Skills)  
• Empathy (Soft Skills)  
• Initiative (Soft Skills)  
• Creative Problem Solving (Soft Skills)  
• Feedback Analysis (Hard Skills)  

Job Summary: 

• Works with customers, suppliers, sales and operations to source packaging materials and packaging equipment, manage project timelines, provide customer support and ensure order adherence targets are met.
• Prepares sales orders, purchase orders and quotations. Maintains and updates project tracking, inventory and open order reports.
• Resolves product related questions. Interprets and clarifies customer orders for the shipping department. Assists in tracing lost and delayed shipments as needed.
• Works collaboratively with operations team to ensure service, quality, customer satisfaction and other company wide goals are met.
• Actively works with sales team and suppliers to meet customer needs, problem solve and expand knowledge of products lines and processes.
• Handles incoming calls, organizes and maintains hard copy and electronic filing system, and handles in bound and out bound mail.
• Track, document and retrieve information in call tracking database
• Work collaboratively with other departments to ensure a positive outcome for customers 
• Complete weekly reports, monthly reports
• Deal with customer concerns (on a basic level)
• Complete triage on EIP calls and assist with the facilities

Skills on Resume: 

• Order Management (Hard Skills)  
• Project Tracking (Hard Skills)  
• Inventory Management (Hard Skills)  
• Report Generation (Hard Skills)  
• Problem Solving (Soft Skills)  
• Customer Communication (Soft Skills)  
• Team Collaboration (Soft Skills)  
• Documentation Skills (Hard Skills)  

Job Summary: 

• Be responsible for providing outstanding support to customers through various channels.
• Focus on consistently achieving high customer satisfaction.
• Take ownership of customer issues and follow problems through to resolution.
• Contribute ideas and practical solutions to ensure customers’ contentment.
• Contribute to team projects by accomplishing related tasks
• Collect valuable customer feedback to improve physical and digital products.
• Build sustainable relationships, tools, and methods, and play a significant role in a fast-growing company.
• Collaborate with internal and external teams and partners to resolve customer issues
• Liaise with customers, complete paperwork for installations
• Guide customers through the implementation process to installation
• Accurate record keeping in SFDC and other applications for customer support/billing purposes

Skills on Resume: 

• Multi-Channel Support (Hard Skills)  
• Customer Satisfaction Analysis (Hard Skills)  
• Issue Resolution (Hard Skills)  
• Feedback Collection (Hard Skills)  
• Record Keeping (Hard Skills)  
• Solution Development (Soft Skills)  
• Relationship Building (Soft Skills)  
• Cross-Functional Collaboration (Soft Skills)  

Job Summary: 

• Responsible and accountable for providing Tier 1 support to Cavion, Maluauzai customer base.
• Routinely demonstrates support at a basic level including answering support phone lines and responding to cases created by customers and assigned daily by supervisor/manager.
• Consults with Tier 2 on cases and processes cases in most expedient manner to maintain customer satisfaction and published SLA’s.
• Providing Superior Customer Service while adhering to Company policies.
• Perform chat, email, and phone-based customer support
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Resolve product or service problems by clarifying the customer’s complaint
• Determining the cause of the problem, selecting and explaining the best solution to solve the problem
• Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools to identify platform bugs and call out appropriately
• Provide product feedback and suggestions
• Maintaining stock and support the EIP onboarding process

Skills on Resume: 

• Customer Support Protocols (Hard Skills)  
• SLA Compliance (Hard Skills)  
• Case Management (Hard Skills)  
• Multi-channel Communication (Hard Skills)  
• Problem Analysis (Hard Skills)  
• Professionalism (Soft Skills)  
• Empathy (Soft Skills)  
• Team Collaboration (Soft Skills)