• Create brand advocates by providing amazing customer support
• Answer incoming customer service and app-based inquiries regarding stock market accounts
• Gather and record customer information and concerns, while tracking customers in the Zendesk CRM system
• Identify and escalate priority issues to next level support
• Provide professional telephone, chat, email interactions with proper etiquette
• Speak with a friendly, welcoming tone and manner
• Utilize knowledgebase system to provide product and policy information
• Continue training to remain current with changing platforms
• Bring an optimistic and friendly approach to effectively assisting customers.
• As the first point of contact and a trusted expert on product offerings.
• Bring creative solutions to prickly problems and troubleshoot issues whenever possible.

Skills: Customer Advocacy, CRM Software Proficiency, Issue Escalation, Professional Communication, Tone Management, Knowledgebase Utilization, Continuous Learning, Creative Problem-Solving

• Be the first point of contact for mainly internal supply
• Ensure relevant data entered in SAP at an indirect customer level
• Manage distributors and queries to distributors
• Log and answer queries within the agreed timelines
• Ensure DX supply on time through the 4 Nordic DX distributors
• Maintain and develop relationship to distributors
• Take ownership of each contact and resolve to the highest standard
• Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values and local codes of practise
• Provide competent and professional administrative support to commercial operations and business support services
• Be the point of contact for customer finance matters in the organisation
• Work with the Finance department on all required activities

Skills: Customer Relationship Management, SAP Proficiency, Distributor Coordination, Query Resolution, Compliance Adherence, Administrative Support, Financial Coordination, Time Management

• Review products, ensuring regulatory compliance on all products available for sale on the Amazon website.
• Audit the Amazon website and identify dangerous, prohibited, restricted/regulated and non-compliant products.
• Review and assess documentation provided by Selling Partners.
• Communicate with Selling Partners only via e-mail.
• Identify and remove products that don't satisfy Amazon’s regulatory or safety obligations.
• Communicate any updates received from stakeholders to manager.
• Participate in testing of new tools and processes, providing feedback on performance.
• Accurately answering prospective client's questions about the products and services.
• Finding and gently approaching new leads (no hard selling / cold calling)
• Support new clients with the account opening procedure and set up of the required platform
• Solving client's queries and any trading issues.

Skills: Regulatory Compliance, Website Auditing, Documentation Review, Selling Partner Communication, Product Removal Management, Stakeholder Updates, Tool and Process Testing, Client Onboarding Support

• Become a subject matter expert on all things Zip, with deep product knowledge
• Triage inbound support queries across channels
• Partner with Product, representing the voice of the customer to help drive the Product Roadmap
• Partner with other post-sale stakeholders to triage, understand, and solve customer issues promptly and effectively
• Use broad product expertise and understanding of customer base to increase product adoption
• Proactively identify opportunities to improve how work, both in Customer Support and overall at Zip
• Monitor customer inquiries in real-time and reply quickly by email or phone.
• Work closely with internal teams to provide customer feedback to promote improvements.
• Help the Team with KYC checks and back office routines
• Assisting with client inquiries over phone and email
• Delight customers by resolving customer problems in real-time and working behind the scenes to solve and prevent problems

Skills: Product Mastery, Multichannel Triage, Customer Advocacy, Stakeholder Collaboration, Product Adoption Enhancement, Process Improvement Identification, Real-Time Inquiry Management, KYC and Back Office Support

• Provide expertise to customers and internal teams on SOPs
• Act as the voice of the customer with product and engineering teams, serving as key part of the product feedback loop
• Grow the Support organization from the ground up by defining processes, systems, and the office culture
• Work alongside customers to ensure have an amazing experience and successful order every time through the platform
• Manage communications related to orders with customers
• Provide Price Quotes while driving profit margins
• Helping customers source Products/Product Options and options that meet budget and timeline
• Coordinating with the design and licensing teams to ensure compliance with designs and products
• Answering logistical questions for Customers, Campus Managers, printers, and wholesalers
• Helping customers understand how to use web app and technology to increase product adoption
• Communicating with Vendors/Clients/Printers to resolve order issues

Skills: SOP Expertise, Product Feedback Integration, Support Organization Development, Customer Experience Management, Order Communication, Pricing and Profit Optimization, Design Compliance Coordination, Vendor Communication Management

• Helps users who are having issues with Design Manager’s project management and basic accounting functionality
• Providing incident resolution by diagnosing client issues and providing solutions using existing documentation and developed proficiency in Design Manager applications
• Create and update existing documentation to provide clients with pre-built solutions to common problems.
• Manage large amounts of inbound and outbound calls in a timely manner and enter all calls into system.
• Coordinate & communicate with sales personnel.
• Work independently to resolve customer service issues.
• Serve as liaison between customers and the sales team.
• Complete reports and other tasks/assignments
• Follow up on Internet Leads and installation.
• Create internal knowledge base and processes to streamline CX operations
• Assist on special projects and new partnerships as come up

Skills: Technical Support, Incident Resolution, Documentation Management, Call Management, Sales Collaboration, Independent Problem Solving, Customer-Sales Liaison, Process Optimization

• Dealing with customer queries via phone, email and live chat
• Placing customer orders using mapping tools
• Monitor internal systems applicable to the role
• Assist other departments such as sales and consultancy teams with queries where required
• Recommend suitable products and services to customers
• Leveraging internal expertise to coordinate the handling of complex enquiries ensuring timely completion to the satisfaction of the customer
• Respond quickly and enthusiastically to customer inquiries across all channels (phone, online chat, email, social, and in-person)
• Coordinate contractors, third-party fulfillment vendors, and facilities managers to ensure smooth deliveries and repairs
• Turn negative experiences into positive ones by quickly resolving product and delivery issues
• Reach out to customers to facilitate proactive order management
• Build product expertise and serve as a resource to customers and sellers for all things product-related

Skills: Multimodal Customer Interaction, Order Processing, System Monitoring, Interdepartmental Support, Product Recommendation, Complex Inquiry Coordination, Vendor and Contractor Coordination, Proactive Customer Engagement

• Respond to customer queries via chat, phone and email support
• Identify best course of action for resolving client needs
• Collaborating with the product team to report client feedback, log tickets and spotting trends in user behavior
• Administrative tasks such as adding/removing users from accounts, running reports for client billing
• Set up and manage client accounts to start journey with Just3Things
• Manage the help center content in the application with support from product and marketing teams
• Support marketing with community and thought leadership events
• Team administration for the founders
• Collect post-delivery feedback to understand the full customer journey and to identify areas for improvement
• Innovate the ways in which can better support user community whether through new platforms, processes, or channels. 

Skills: Multichannel Customer Support, Client Issue Resolution, Product Team Collaboration, Administrative Proficiency, Account Management, Content Management, Event Support, Feedback Analysis

• Prioritise tickets to ensure team is focusing and resolving tasks of the highest importance first, to meet business deadlines and objectives
• Ensure KPIs set by the Customer Support Team Lead are met and ensure tickets are maintained to a high standard
• Continuously reviewing assigned (both personal and team) tickets and providing weekly updates
• Ensure incoming tasks and projects are resolved as quickly as possible and to the highest quality by implementing processes defined for a team
• Be the first point of escalation within the Customer Support Team to resolve any escalated issues
• Deputise for the Customer Support Team Lead
• Actively promote strong teamwork and positive can-do attitude
• Mentoring team and monitoring knowledge progression, providing additional training 
• Taking ownership of problems, identifying a solution and coordinating an action plan to be implemented
• Proactively identifying new processes and reviewing existing, educating team and monitoring these to ensure are adhered to
• Ensuring key clients receive the best customer service and offering consultative advice on campaign optimisation through the Partnerize Platform
• Managing Partner migrations onto Performance Horizon efficiently and within the migration targets

Skills: Priority Management, KPI Achievement, Continuous Ticket Review, Process Implementation, Issue Escalation Handling, Leadership and Team Support, Training and Mentorship, Client Relationship Management

• Develop deep knowledge of Ripple Street community & platform
• Write and communicate effectively through any channel, mostly through email but also through social media comments while adopting brand editorial style.
• Deliver kind and exceptional customer service over the phone, email, and live chat with the boldness to go off-script to delight and evolve a community member
• Provide recommendations on how a consistent, positive online presence is presented to Ripple Street community members through community support materials (content) and product enhancements
• Educate community members about offerings and support them with related resources
• Master all technology (especially as rapidly evolve), understanding product roadmap and supporting community members with navigating and maximizing platform
• Participate in regular reporting for high frequency visibility and planning against longer term insights around the Ripple Street Customer Support function to surface needed product improvements and hone user adoption/experience with the ability to track trends within the community
• Host and contribute to team meetings, attend client facing events such as QBRs, migration planning and training sessions
• Support and represent the Customer Support Team at professional events
• Assist the team lead in allocating new client accounts to members of the team
• Partake in recruitment of new team members

Skills: Task Prioritization, KPI Management, Ticket Supervision, Process Efficiency, Escalation Resolution, Acting Team Lead, Team Mentorship, Client Service Excellence

• Excellent English comprehension and written language skills
• Excellent analytical and problem solving skills
• Has the ability to effectively multitask and work independently
• High attention to details
• Experience with DoubleClick Bid Manager, DoubleClick Ad Exchange, Google Adwords, DoubleClick Digital Marketing
• Experience with Doubleclick Campaign Manager, Doubleclick Search, Doubleclick for Publishers
• Experience in Real-Time Bidding or other related platform
• Internet or advertising industry knowledge
• Proficient in SQL, HTML, and JavaScript
• Voice support experience

Qualifications: BA in Marketing with 5 Years of Experience

• Excellent verbal and written English language skills
• Proficient in HTML5, CSS, Javascript and mobile SDKs
• Knowledge of DoubleClick Studio and Google Web Designer
• Knowledge of Rich Media, online advertising, and digital
• Knowledge of Object Oriented Programming paradigm
• Work experience in a client-facing technical service environment using chat, email or phone
• Ability to go beyond help center articles and understand the technical system to resolve client queries
• Strong attention to detail with the proven ability to balance multiple priorities
• Demonstrated analytical skills and creative problem-solving approach
• Ability to communicate effectively with non-technical audiences

Qualifications: BA in Communication with 2 Years of Experience

• Experience in technical support/customer service
• Ability to understand and analyze XML data
• Demonstrate effective verbal and written communication skills in working with co-workers and customers
• Experience working in a healthcare setting preferably with transaction-based activities (XML or EDIFACT)
• Experience using a customer relationship management solutions and/or ticket management solution such as Salesforce, Siebel, Heat, Vantive, or similar systems
• Experience with supporting transaction systems, healthcare preferred, but experience within other industries may be applicable
• Experience supporting healthcare industry messaging standards (X12, HL7, EDIFACT, XML, etc)
• Familiarity with AI concepts
• Experience managing a high volume of inbound calls, chats and emails

Qualifications: BA in Business Administration with 4 Years of Experience

• Fluent written and spoken English 
• A basic understanding of software development processes.
• A familiarity with Java and a desire to become an expert.
• High degree of competence extracting information from database systems.
• Ability to use data to help guide strategic decision making.
• Strong analytical, assessment and problem-solving skills.
• Self-starter, ability to work with limited supervision, multi-tasker
• Familiarity with Tableau
• Experience in customer service in an IT/software context
• Experience with NoSQL database systems.
• Understanding of the media industry

Qualifications: BA in Psychology with 3 Years of Experience

• Experience working with vulnerable customers within a collections, debt management, or Credit Services operation
• Experience working within the cards industry or dealing with unsecured lending 
• A caring, positive attitude with a genuine passion for helping others to exceed customers' expectations.
• Excellent communication and listening skills with the ability to empathise and deliver a heartfelt service.
• Ability to be insatiably curious, asking questions, challenging the norm and negotiating to deliver the best solution.
• Experience working with Freshdesk (or similar helpdesk software), FreshChat, Slack, G Suite
• Capable of giving and receiving feedback in an honest and respectful way
• Natural problem solver with strong analytical and critical thinking skills
• Strong written and verbal communication skills with the ability to comfortably interact with cross functional teams

Qualifications: BA in Information Technology with 3 Years of Experience

• Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service
• Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
• Understand HTML, CSS, DNS or have advanced understanding of Webflow
• Exhibit analytical reasoning and critical thinking skills for technical troubleshooting
• Have the ability to learn new digital tools quickly
• Practice radical candor with colleagues to communicate clearly. 
• Have demonstrated written and verbal communication skills in the English language - additional French and/or German skills 
• Excellent oral and communications skills

Qualifications: BA in Marketing with 5 Years of Experience

• Customer Support experience including client-facing experience
• Banking and financial experience 
• Ability to learn and work effectively in a virtual environment
• Critical thinker who loves to solve problems and recommend enhancements
• A quick thinker and a fast learner with the ability to work in a rapidly changing environment
• Technology savvy individual who can adapt to rapidly changing tools and technologies
• Strong written and verbal communication skills
• Excellent time-management skills
• Proven ability to prioritize tasks against a multitude of variables
• Willing to learn, adapt, and change on the fly
• Good communication in English
• Strong attention to detail

Qualifications: BA in Information Technology with 7 Years of Experience

• Previous work experience in a contact center environment is preferred, related customer service experience will be considered. 
• Excellent customer service skills
• Tech-savvy and adaptable in navigating online tools and systems.
• Adaptability and a love for change and improvement in a fast-paced environment.
• Excellent writing skills
• Strong critical thinker and adept at problem-solving.
• Experience in a high-volume, customer-service role (i.e. call center, retail or similar environment).
• Experience dealing with complex, high-pressured customer service situations.
• Excellent verbal and written communication skills, with the ability to multi-task.
• High degree of comfort working with software and technology to perform job duties.

Qualifications: BA in Psychology with 3 Years of Experience

• Related functional experience, in the Packaging industry
• Detail Oriented, Results and Performance Driven, Problem Solving and Planning Skills.
• Effective communication and interpersonal skills
• Can-do attitude, with a willingness to assist throughout the office
• Strong Microsoft Office skills.
• Experience with SAP 
• Excellent organizational skills
• High proficiency in G Suite
• Technology start-up and e-commerce experience 
• Experience in a customer-facing support role
• Understanding of e-commerce platforms

Qualifications: BA in Business Administration with 4 Years of Experience

• Proven ability to build rapport and trust with complex clients
• Capable of working individually or as part of a team to solve technical problems
• Attention to detail, excellent organizational skills, superior time management
• Excellent and error-free written and verbal communication
• Proficient in MS Office applications (Word, Excel)
• Able to communicate well in English (both verbal and written)
• Keen to details with a high level of accuracy and work output
• Able to switch quickly in a dynamic environment
• Have some experience with customer contact
• Strong ability to adapt, learn, and do
• Relevant experience supporting clients in financial services or technology

Qualifications: BA in Communication with 2 Years of Experience