CUSTOMER SUPPORT ASSOCIATE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 13, 2024 - The Customer Support Associate role demands proficiency in email business writing, customer service, and relationship management. Equipped with superior project management capabilities and a keen eye for detail, this position requires an analytical approach to enhance internal processes and troubleshoot effectively. A strong team player, the candidate is adept at creative problem-solving, balancing multiple priorities, and fostering robust customer relationships in dynamic environments.

Essential Hard and Soft Skills for a Standout Customer Support Associate Resume
  • Email Business Writing
  • CRM Software Proficiency
  • Data Analysis
  • Project Management
  • Troubleshooting Techniques
  • Technical Support
  • Report Generation
  • Process Optimization
  • Compliance Knowledge
  • Multitasking Abilities
  • Effective Communication
  • Relationship Building
  • Attention to Detail
  • Creative Thinking
  • Problem Solving
  • Team Collaboration
  • Adaptability
  • Empathy
  • Customer-Oriented Approach
  • Time Management

Summary of Customer Support Associate Knowledge and Qualifications on Resume

1. BA in Communication with 3 Years of Experience

  • Excellent oral and written communication skills in Mandarin and English.
  • Proficiency in MS Office with advanced skills in Excel.
  • General understanding of cloud computing and enthusiasm for technology.
  • Able to take ownership and be proactive.
  • Able to master new skills quickly and adapt to a fast paced environment.
  • Internship experience in customer service, customer management, or technical support.
  • Effective customer handling with strong conflict resolution, and problem solving skills.
  • Analytic skills such as advanced Excel, Python, or other tools.
  • Must be team-player and fun to work with
  • Proactive, innovative and can do multi-tasking

2. BA in Business Administration with 5 Years of Experience

  • Client-facing experience using all modes of communication (email, chat, phone, video conference) 
  • Highly responsive and productive under time pressure
  • Experience working on a variety of marketing campaigns from inception to completion is an advantage
  • Strong technical ability and marketing platform experience is an advantage
  • Previous client facing, people-management, supervisory role, or Quality Manager/ Analyst/ Trainer role
  • Basic hands-on knowledge of Internet products and technologies & basic experience with HTML, AdWords or DoubleClick for Publishers 
  • Pre-existing Experience in supporting Advertising products like AdWords (Search, Display, Mobile), Analytics (PPC ROI tracking) with in-depth knowledge of various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click or Cost Per click, Cost per Day, Cost Per (Thousand) Impressions, Cost Per View, and/or Cost Per Acquisition) 
  • Team player, proactive, positive thinker
  • Experience with Google Office
  • Proficient communication skills in Dutch and French. 

3. BA in Marketing with 3 Years of Experience

  • Strong Korean communication skills
  • Strong communication (email business writing), customer service, relationship management and support skills
  • Excellent project management skills and attention to detail
  • Analytical mindset, with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting
  • Highly Analytical, strong ability to understand numbers, trends and visually represent them
  • Strong team player and creative thinker
  • Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions
  • Proven ability to balance multiple priorities and strong attention to detail
  • Ability to build and maintain effective customer relationships
  • Ability to work independently or with a team
  • Ability to interface with different internal and external teams to get things done

4. BA in Psychology with 4 Years of Experience

  • Prior experience evaluating and resolving customer inquiries successfully
  • Strong curiosity and persistence while researching and troubleshooting problems to find answers to customer questions
  • A hungry learner with the ability to learn quickly and adapt to a changing product
  • Self-starter who is excellent at problem-solving
  • A solution-focused mindset that proactively detects issues and provides timely solutions
  • Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
  • Prior experience or even interest in the construction industry
  • Enjoys problem-solving and displays an eagerness to learn new technologies/skills

5. BA in Information Technology with 5 Year of Experience

  • Customer support experience.
  • Excellent verbal and written English skills.
  • A strong sense of ownership and responsibility, especially under pressure.
  • Ability to receive and offer constructive feedback and work to maintain company values and collaborative culture. 
  • Experience in SaaS customer support
  • Experience or in-depth knowledge of the real estate space
  • IT/Technical/Software Eng education or experience (current students encouraged to apply!)
  • Experience working with Salesforce, Zendesk, Jira/Atlassian
  • Experience using ticketing platforms (like JIRA)
  • Excellent time management skills
  • Ability to present to small groups of technical individuals

6. BA in Public Relations with 3 Years of Experience

  • Endpoint security experience, troubleshooting, including design, implementation, and management
  • Strong Microsoft Windows, macOS, Linux, including ability to troubleshoot services, applications, and drivers
  • Familiar with SSL communication and other encryption technologies
  • Some experience with Microsoft SQL, connection and simple queries
  • Some experience with Python and/or other programming languages and concepts
  • Experience with virtualization environments (VMware, AWS, Azure) is a plus
  • Experience And Personality Required
  • Ability to communicate effectively both verbally and in writing
  • Able to debug problems and deliver solutions with a high level of customer satisfaction
  • Ability to work through complex problems and isolate core issues, combined with superb troubleshooting logic
  • Self-motivated, self-starter, sense of urgency, personable, extroverted personality, well organized, attention to detail and accountable

7. BA in Management with 6 Years of Experience

  • Excellent written, verbal, and presentation communication skills
  • Impeccable integrity, including sound judgment and professionalism
  • Superior interpersonal communication, presentation, and organizational skills
  • Capable, swift decision-maker, able to deal with ambiguity
  • Email, social media and database technology skills
  • Fluent in English with excellent written and verbal communication skills
  • Ability to multitask, set priorities and manage time effectively
  • Strong reading comprehension and problem-solving skills
  • Able to collaborate well with a team, but also able to manage workload independently
  • Proficient in MS Office
  • Customer support experience for a technology company

8. BA in Communication with 3 Years of Experience

  • Ability to work with Australia-based customers in English (writing and phone), and global Square colleagues in English (reading, writing and video meetings)
  • Experience working in a customer-centric, cross-functional role at a technology company or a background in hospitality, retail or a customer-facing role
  • Problem-solving skills 
  • Ability to tailor a custom customer success experience to address the unique requirements of individual Square customers
  • A passion for Square and desire to help customers
  • Project Management skills
  • Previous experience in external or internal training
  • Ability to work a hybrid work arrangement from Hopkins, MN office
  • Excellent communication skills (written and verbal).
  • Experience with Microsoft Suite, including: Word, Excel, PowerPoint, and Outlook or comparable software application.

9. BA in Business Administration with 5 Years of Experience

  • Technical helpdesk or technical call center experience 
  • Strong support/customer services skills
  • Strong analytical skills
  • Strong verbal and written communication skills
  • Ability to work under pressure and with flexible hours
  • Experience with various Windows Operating systems such as: Windows 7, 10, Thin Clients, VMWare View, Apple OS
  • Knowledge of Active Directory and Exchange
  • Experience supporting VPN and remote users
  • Experience supporting laptop, desktops, thin clients, VDI and printers
  • Be able to configure, install, and troubleshoot all standard software applications on desktop and laptop computers
  • Proficient in troubleshooting issues with Microsoft desktop Operation System. 
  • Experience with Apple OS X desired

10. BA in Marketing with 2 Years of Experience

  • Able to plan and organize workload, team tasks, multiple projects and partner migrations, all in line with KPIs and SLAs.
  • Communication skills, competent at translating technical information into business language for both team members and customers
  • Problem-solving skills, ability to identify an issue, formulate a long term solution (reactively and proactively), coordinate and implement a plan through to completion, across multiple stakeholders.
  • Technical knowledge and expertise, a solid understanding of all Partnerize tracking solutions (e.g. pixel/API/direct linking, network tracking, third-party tracking) and benefits and limitations.
  • Extensive knowledge and experience of affiliate marketing verticals but not limited to (retail, finance, travel, telecoms)
  • Able to advise and educate on best practices and integration set ups to optimise accounts.
  • Excellent knowledge of the Partnerize platform and understanding of advanced features and functionalities (e.g. wild-card matching, conversion modules) to offer strategic support
  • Thorough understanding of all external software used within the team, efficiently using these in line with Customer Support procedures and best practice
  • Experience in digital marketing
  • Understanding of online tracking methodologies
  • Experience writing guides and training material

11. BA in Psychology with 4 Years of Experience

  • Have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
  • Strong knowledge of Microsoft O365
  • Ability to balance attention to detail and work in a fast-paced working environment
  • Passion for driving exceptional customer experience
  • Previous experience troubleshooting and debugging SaaS cloud solutions is desirable
  • Ability to prioritize and thrive in a rapidly changing business environment
  • Results-oriented and proactive
  • Effective as a team player and as an autonomous operator
  • Diverse and community minded organization
  • Knowledgeable, encouraging, supporting and present leadership

12. BA in Information Technology with 1 Year of Experience

  • Warehouse and/or Transport industry experience 
  • Intermediate Excel, Word, and PowerPoint skills
  • Strong written and oral communication skills
  • Strong customer service orientation
  • Ability to establish and maintain effective rapport with personnel at all levels, within and external to SCS
  • Highly organized and able to juggle competing priorities effectively
  • Able to demonstrate the highest level of confidentiality at all times
  • Takes initiative and shows enthusiasm
  • Self-assessing and self-motivated
  • Resilient, dynamic, flexible, and adaptable

13. BA in Public Relations with 3 Years of Experience

  • Have excellent communication skills (data and calls).
  • Ability to multitask, prioritize, and manage time effectively.
  • Ability to deliver under pressure and meet daily targets.
  • Skills Customer Support and Customer Service.
  • Ability to take calls and maintain a pleasant composure.
  • Ability to schedule deliveries with customers.
  • Ability to process customer payments.
  • Must have a client focused philosophy
  • Sharp critical thinking skills and the ability to quickly analyze a situation and provide clients with a resolution that meets or exceeds expectations.
  • Proficiency in English and Hindi 
  • Experience in customer support 

14. BA in Management with 6 Years of Experience

  • Excellent verbal and written communication skills with the ability to communicate complex issues clearly and effectively
  • Works well in a team environment, as well as independently
  • Strong analytical, decision-making, and trouble-shooting skills
  • Comfortable working in a fast-paced and dynamic environment with the ability to wear many hats and juggle multiple projects at the same time
  • Enjoys and excels at problem solving and assisting others
  • Experience with CRM systems like Salesforce
  • Self-motivated and able to work under pressure to deliver high-quality solutions
  • Empathetic and understanding of customers and unique challenges with a commitment to surprising and delighting each customer
  • Experience with SaaS technology
  • Prior experience in a product support role working with enterprise customers
  • Entrepreneurial drive with proven ability to thrive in an ambiguous and fast-paced environment
Relevant Information
Customer Support Agent Skills, Experience, and Job Requirements