Job Summary: 

• Provides tier one customer support via phone, email and live chat requests
• Analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request appropriately
• Responsible for entering and updating customer support requests via helpdesk software system
• Assists with managing the office lobby by greeting guests, maintaining visitor logs and issuing badges
• Identifies opportunities for application enhancements based on customer feedback
• Contributes to the team’s success by accomplishing related tasks 
• Work collaboratively with the Sales team to meet and exceed monthly team targets 
• Provide accurate information regarding product delivery, tracking of special orders and back orders, maximise relevant sales opportunities on each call  
• Log calls/interactions and process orders quickly and accurately in company database 
• Building sales providing solutions, resolving issues, and up selling products to customers throughout NZ.  
• Ensuring expectations are met and exceeded in a prompt and professional manner 

Skills on Resume:

• Multichannel Customer Support (Soft Skills)
• Request Analysis and Routing (Soft Skills)
• Helpdesk Software Proficiency (Hard Skills)
• Visitor Management (Soft Skills)
• Application Enhancement Identification (Soft Skills)
• Team Collaboration (Soft Skills)
• Sales and Order Processing (Hard Skills)
• Problem Resolution and Upselling (Soft Skills)

Job Summary: 

• Checking new tender announcements on daily basis
• Supporting Sales Team with tender preparation from administrative side
• Tender submissions in the EKR system
• Follow-up on ongoing tenders
• Invoice booking and processing
• Invoice validation and reconciliation
• Payment processing and tender administration
• Processing of intercompany nettings
• Be aware of IDT’s policy on and contribute to quality and environmental management by adhering to the requirements of the ISO 9001, 13485 and 14001 standards and internal procedures and work instructions.

Skills on Resume:

• Tender Monitoring (Hard Skills)
• Administrative Support (Soft Skills)
• Tender Submission Management (Hard Skills)
• Invoice Processing (Hard Skills)
• Financial Reconciliation (Hard Skills)
• Payment Processing (Hard Skills)
• Compliance with ISO Standards (Hard Skills)
• Quality Management Awareness (Soft Skills)

Job Summary: 

• Take ownership of customer issues and follow issues through to resolution
• Resolve customer complaints via the Fiverr email ticketing system
• Contribute ideas and practical solutions to customers inquiries to the team
• Demonstrate high proficiency with systems and Fiverr online platform
• Work closely with other departments to ensure customer satisfaction.
• Assist customers, retail partners, and regional managers via phone and email with ordering and account inquiries
• Quickly address, solve, and track all customer support requests using Zendesk
• Solve problems and address unsatisfactory experiences
• Change course as priorities shift in real time with new inbound issues arriving
• Checking and recording the credit card transactions
• Validation and recording of employee expense reports

Skills on Resume:

• Issue Resolution (Soft Skills)
• Email Ticketing System Management (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Platform Proficiency (Hard Skills)
• Multichannel Communication (Soft Skills)
• Customer Support Software Utilization (Hard Skills)
• Real-Time Problem Solving (Soft Skills)
• Financial Transaction Handling (Hard Skills)

Job Summary: 

• Receives customer telephone calls and act as a customer contact regarding pricing, scheduling and shipping.
• Process customer orders and determine status of existing orders.
• Provide product information, including technical, operational and/or repair part information.
• Provide information to and/or research problems for the sales force and/or customers, coordinating with other departments 
• Prepare or update general and/or product specific information.
• Train new and/or temporary employees.
• Drive usage and lifetime value by supporting entire customer base when have questions or issues relating to service with us. 
• Act with urgency when it comes to customer queries and issues. 
• Responding to customers via LiveChat, phone and email. 
• Working very closely with Product Team and Customer Success Managers to ensure all customer issues are resolved.   
• Back up for the reception and review of daily reports.

Skills on Resume:

• Customer Relationship Management (Soft Skills)
• Order Processing (Hard Skills)
• Product Information Dissemination (Hard Skills)
• Cross-Departmental Coordination (Soft Skills)
• Training and Development (Soft Skills)
• Customer Engagement and Retention (Soft Skills)
• Rapid Response Handling (Soft Skills)
• Multichannel Communication (Soft Skills)

Job Summary: 

• Understand IDT’s approach to customer service and recognize role in satisfying IDT’s customers.
• Answer all types of incoming customer inquiries concerning IDT products and services. 
• Contact is primarily through email, web chat and phone.
• Provide recommendations to customers to improve experience using IDT’s products and services.
• Resolve customer order issues.
• Document all customers’ interactions in the Customer Relationship Management (CRM) database.
• Assist with the invoicing process 
• Review orders before and after manufacturing for products that require extra follow-up.
• Generate price quotes and pro-forma invoices
• Learn to interpret quality assurance documents for IDT products such as ESI traces, Analytical HPLC traces and manufacturing history records.
• Maintain a good knowledge of IDT products and services.

Skills on Resume: 

• Customer Service Orientation (Soft Skills)
• Multichannel Communication (Soft Skills)
• Issue Resolution (Soft Skills)
• CRM Database Management (Hard Skills)
• Invoicing Procedures (Hard Skills)
• Order Review and Follow-up (Hard Skills)
• Price Quotation Generation (Hard Skills)
• Product Knowledge Maintenance (Soft Skills)

Job Summary: 

• Positively interact with customers by ensuring all queries are resolved in a timely manner.
• Establishing new sales leads by cross selling products, up-selling and ensuring existing customers are retained by cultivating relationships.
• Identifying recurring queries in order to minimise repeat callers.
• Maximising first contact resolution and following up with customers 
• Ensure weekly service delivery targets are met on an ongoing basis.
• Using initiative to think of fresh ideas to improve processes and procedures to benefit both the customer and the company and helping with implementation.
• Keeping yourself up to date with business and product information.
• Offer proactively ongoing support to users by responding to support cases and offering appropriate solutions
• Document activities and illustrate the success via Salesforce.com
• Interact with the Customer Support Teams EMEA and collaborate with the Software Development and Product Management teams
• Analyze and classify international customer inquiries

Skills on Resume: 

• Customer Interaction (Soft Skills)
• Cross-Selling and Up-Selling (Hard Skills)
• Query Analysis (Hard Skills)
• Customer Follow-Up (Soft Skills)
• Target Achievement (Soft Skills)
• Process Improvement (Soft Skills)
• Knowledge Upkeep (Soft Skills)
• Salesforce Documentation (Hard Skills)

Job Summary: 

• Deal directly with clients’ inquiries through phone, email and live chats
• Obtain and evaluate all relevant information to handle inquiries correctly
• Respond promptly to customer inquiries, handling and resolving them accordingly
• Record details of all inquiries, comments, and complaints
• Communicate and coordinate issues with other departments
• Coordinate with the sales team and other relevant departments to assist clients properly and effectively
• Assist new clients with the account opening process and Company’s KYC procedures
• Provide clients with relevant information regarding the website, promotions, and products
• Communicate precise and correct information at all times
• Inform clients via account of any changes that concern them
• Be an ambassador for the Company and provide high level service through the necessary channels

Skills on Resume: 

• Multichannel Communication (Soft Skills)
• Information Analysis (Hard Skills)
• Customer Issue Resolution (Soft Skills)
• Record Keeping (Hard Skills)
• Interdepartmental Coordination (Soft Skills)
• Client Onboarding (Hard Skills)
• Knowledge of KYC Procedures (Hard Skills)
• Brand Representation (Soft Skills)

Job Summary: 

• Coach customers on how to best use the software for business' needs. 
• Work out of a shared queue of phone calls, emails, and live chats.
• Help customers grow and manage practices, offer creative solutions for unique business needs, and communicate what learn to the rest of the MassageBook team to improve software.
• Help practice owners determine which subscription level is best for business and clearly explain the benefits of using MassageBook to grow client base.
• Own work and ensure it's of the highest quality by checking it against shared standards for excellence.
• Contribute to growing knowledge base of tutorials and help documentation.
• Utilize a variety of Slack channels for collaborating on unique cases with the rest of the Advocate team.
• Escalate complex issues to Senior Advocate Team.
• Rely on expert product knowledge to distinguish between bugs, requests for improvement, and areas of confusion for customers.
• Share knowledge with the team, rally around shared team goals, and celebrate wins along the way.

Skills on Resume:

• Customer Coaching (Soft Skills)
• Multichannel Communication (Soft Skills)
• Problem Solving (Soft Skills)
• Subscription Management Advice (Hard Skills)
• Quality Control (Soft Skills)
• Content Creation for Help Resources (Hard Skills)
• Team Collaboration using Slack (Soft Skills)
• Issue Escalation Procedures (Hard Skills)

Job Summary: 

• Deliver an exceptional phone-based service to customers providing information and support on aspects relating to mortgage accounts
• Support internal and external customers with general enquiries and complaints
• Ensure member profiles and accounts are accurately administered
• Liaise with third parties as required to facilitate business and customer needs
• Work flexibly within a cross functional team to ensure smooth delivery, communication and administration
• Contribute to the continuous improvement of service, systems, procedure and policy
• Contribute accurate, friendly customer service in a timely fashion
• Enter and verify provider information into the database
• Data maintenance and verification
• Internal and external communication to solve complex insurance coverage
• Show the ability to adapt and learn new techniques and skill sets

Skills on Resume:

• Customer Service (Soft Skills)
• Account Management (Hard Skills)
• Third-Party Liaison (Soft Skills)
• Cross-Functional Teamwork (Soft Skills)
• Process Improvement (Soft Skills)
• Data Entry and Verification (Hard Skills)
• Communication Skills (Soft Skills)
• Adaptability and Continuous Learning (Soft Skills)

Job Summary: 

• Fully adopt internal policies and procedures, process improvements, follow best practices
• Act as a relay for the CS Manager for activities on digitalization implementation
• Automatically sending any documents that the ERP can send automatically (ex: OA, OC, ASN and INV)
• C4C quotes transformed into SO
• Set-up price lists in the system
• Promote online ordering web site among customers and sales team
• Create users’ accesses (act as local Admin)
• Use any IT tool that the Department may implement (PDF order reading software…)
• Regularly liaise with the CS Manager CPV EU to highlight and resolve any potential problems
• Work in close collaboration with the Business Line Manager of the business line
• Apply knowledge/skills to activities that often vary from day to day
• Research internal systems to resolve questions

Skills on Resume:

• Policy and Procedure Adoption (Hard Skills)
• Digitalization Implementation (Hard Skills)
• ERP System Operation (Hard Skills)
• Price List Management (Hard Skills)
• Online Platform Promotion (Soft Skills)
• Administrative IT Skills (Hard Skills)
• Problem Identification and Resolution (Soft Skills)
• Interdepartmental Collaboration (Soft Skills)

Job Summary: 

• Communicate availability and list price information to the customers
• Manage the complete order-to-cash (OtC) cycle for local and indent customers
• Register customer orders into ERP
• Order goods from external and internal suppliers
• Generate and provide customers with order acknowledgment (ACT automatization)
• Ensure delivery according to order acknowledgment
• Ensure that the invoicing process happens and provide any corrections in cooperation with CS Manager and/or credit controller for smooth collection process
• Actively monitor open orders (including advising sales engineer / BLMs about delays to stipulate replacement when needed) together with CS Manager and take corrective actions 
• Receive and handle warranties, claims, surplus and returns
• Follow the local stock and master data maintenance (products, customers, etc.)
• Follow-up open invoices with customers, collection, creating and maintaining customers masterdata in the system, credit limit check, releasing the orders – credit block.

Skills on Resume:

• Order-to-Cash Management (Hard Skills)
• ERP Systems Proficiency (Hard Skills)
• Inventory and Stock Management (Hard Skills)
• Customer Communication (Soft Skills)
• Order Processing and Tracking (Hard Skills)
• Problem Resolution (Soft Skills)
• Financial Transactions and Invoicing (Hard Skills)
• Data Maintenance and Management (Hard Skills)

Job Summary: 

• Function as the ideal teammate in all aspects of work.
• Communicate transparently with peers and leaders to promote a culture of trust, and inclusivity.
• Autonomously handle all points of contact with customers.
• Provide both pre and post sales support to customer inquiries.
• Autonomously investigate, decide, and process customer warranty replacement claims.
• Provide and receive feedback daily.
• Challenge the status quo to improve levels of service and support.
• Participate in product development, and engineering team projects.
• Ensure that any and all feedback received is swiftly implemented.
• Continually make a positive contribution by reliably performing at best.

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Transparent Communication (Soft Skills)
• Autonomous Work (Soft Skills)
• Pre and Post Sales Support (Hard Skills)
• Warranty Claim Processing (Hard Skills)
• Feedback Reception and Delivery (Soft Skills)
• Process Improvement (Soft Skills)
• Project Participation (Soft Skills)

Job Summary: 

• Respond to customers via email, chat and phone, create, maintain and organise via case and ticket system
• Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
• Handle and resolve customer complaints
• Provide information to customers in regard to Company services and products
• Provide quality service and support in a variety of areas including but not limited to System and technical troubleshooting, Login/Account issues, Payments (deposits and withdrawals) and overall trading enquiries
• Maintain a balance between Company policy and customer benefit in decision making.
• Handling issues in the best interest of both customer and Company
• Perform general Back Office and Clients Accounting Department duties during night/evening shifts, update Customer records
• Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
• Process and maintain client KYC documentation as part of account opening procedures.
• Provide feedback on the efficiency of the customer service process

Skills on Resume:

• Customer Relationship Management (Soft Skills)
• Problem-solving (Soft Skills)
• Complaint Handling (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Documentation Management (Hard Skills)
• KYC and AML Compliance (Hard Skills)
• Multitasking (Soft Skills)
• Communication (Soft Skills)