• Dealing with and resolving customer queries quickly with a friendly and efficient manner, often under pressure.
• Identifying the need to escalate more complex queries to the relevant teams or departments
• Reactively manage all 1-9-unit fleet customers’ accounts retention, renewal and customer account activities, to keep churn under annual targets and to deliver a best in class customer experience
• Developing product knowledge, as queries are likely to be technical in nature, to identify whether the issue can be resolved at Tier 1 level or whether it requires escalation
• Working within SLA’s - Ticket Resolution Times, Call Handling Times
• Ensuring excellent customer service and support throughout
• Updating and Managing the CRM tool for all customer issues
• Liaising with internal teams to find resolutions for customer issues
• Attend, contribute and present at team meetings and other internal events
• Work tirelessly to achieve team targets relating to retention and growth
• Maintain a knowledge base of product and solution features/functionality of competitor and own products
• Being part of a healthcare team specialized in offering support through written and phone communication

Skills: Conflict Resolution, Escalation Management, Account Retention, Technical Product Knowledge, SLA Adherence, CRM Management, Team Collaboration, Healthcare Support Proficiency

• Support customers via phone, email and chat support
• Troubleshoot electronic devices, and applications on Windows, Android, Linux and Apple devices
• Review application performance reports and provide performance tuning advice to customers
• Detailed documentation of incident and resolution
• Bug tracking and reporting to engineers and development teams
• Provide customers training and knowledge regarding product and applications
• Keep customers records in Salesforce (CRM) updated
• Communicate with the Customer Support team, Client Services, and Account Managers, Sales Engineer(s), and Engineering teams 
• Report all product issues, bugs, andor flow issues for assessment and fix or improvement

Skills: Multichannel Customer Support, Troubleshooting, Performance Optimization, Incident Documentation, Bug Tracking, Customer Training, CRM Proficiency, Interdepartmental Communication

• Thorough understanding of plan qualifications.
• Thorough understanding of all Medical Mutual of Ohio departments and transfer procedures.
• Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills and proper grammar.
• Maintain high standard of professionalism and conduct.
• Acquire caller information and input all information into the system while multi-tasking with a 99% or greater accuracy rating.
• Handle and follow up on Descartes’ application software issues or requests reported by customers via portal, email, live chat, and phone.
• Maintain customer contact and call ticket information within an existing database.
• Provide solutions in order to minimise disruption for the customer.
• Proactively keep customers up to date regarding the status of the solution.
• Liaise and coordinate with other internal organisations such as R&D, Professional Services and Sales, to secure timely resolution on all support cases.
• Establish and strengthen good customer relationships.

Skills: Comprehensive Industry Knowledge, Efficient Call Handling, Professional Conduct, Accurate Data Entry, Software Issue Resolution, Customer Relationship Management, Proactive Communication, Cross-department Coordination

• Enforce policy guidelines and resolve escalations
• Review complaints from the user Community
• Proactively search for and enforce against violating applications and websites
• Provide effective feedback and drive cross-functional collaborative efforts across different teams
• Providing direct education/career counselling to students with the help of search engine data and tools via online chat in a professional manner
• Reviewing and checking the legitimacy of any documents or files submitted by users online
• Liaising with both onshore and offshore stakeholders as well as partnering education agents and Universities to gather any additional/required documentation needed to complete application processes
• Resolving user issues via chat and email in an empathetic, professional and timely manner
• Keeping track of any sales data or the amount of lead generation
• Proactively and effectively learn and use all tools available to improve performance
• Provide first contact resolutions to customer queries regarding health meter devices

Skills: Policy Enforcement, Conflict Resolution, Data Analysis, Cross-functional Collaboration, Educational Counseling, Documentation Review, Multichannel Communication, Performance Optimization

• Contact for inbound queries from client’s customers, answering questions and overseeing daily tasks.
• Make and answer calls where required to help team guarantee the quality commitments established with the client 
• Liaising with Account Executives as required to help improve client performance and hit agreed SLA’s & targets.
• Supporting with key insight to help drive performance of the account and to improve and deliver the best possible service to clients
• Working with key stakeholders to build internal relationships with customer support agents, account managers, supply chain, operations, logistics and finance
• Contact person for users and handle all customer's requests in a friendly and competent way via email or phone (inbound)
• Responsible for ensuring the user's satisfaction by identifying and solving the user's inquiries as well as by communicating with internal departments
• Handle the follow-up support process in cooperation with the Aklamio B2B partners
• Assist with the continuous improvement of internal processes
• Internal growing opportunities based on performance

Skills: Client Communication, Call Management, SLA Adherence, Performance Analysis, Stakeholder Engagement, Multichannel Support, Problem Resolution, Process Improvement

• Provide support to all areas of the department or where service or assistance 
• Demonstrate superior customer service with appropriate follow-through with customers and employees.
• Provide a full range of customer-service-oriented telephone, online chat, and e-mail support activities to customers and Bank personnel
• Greet customers professionally, respond to inquiries, determine appropriate response or direction for the caller, issue messages.
• Assist in executing the company’s day-to-day social media activities, including posting to and updating its social media content across all channels of social media including Facebook, Twitter, YouTube, Linked In, etc.…
• Resolve customer concerns, problems, and discrepancies by clarifying issues within given authority,
• Research and explore answers and alternative solutions, reconcile accounts
• Enter corrections, reverse customer fees or charges with the approval of Bank management, escalate unresolved problems.
• Promote various marketing campaigns, explain product features and benefits, recognize the product and financial service opportunities and refer to appropriate partners in Retail, Commercial, and Investment Services groups.
• Perform various customer support duties including customer education of electronic services including online banking, mobile banking, and bill pay services
• Debit card transaction monitoring, processing account balance or transfer requests, stop payment orders, change of address, and other such requests based upon proper customer identification, authorization, and approval.

Skills: Multichannel Support, Customer Engagement, Social Media Management, Problem Resolution, Marketing Promotion, Financial Services Knowledge, Transaction Monitoring, Electronic Banking Support

• Responsible for handling Customer Service inquiries.
• Use, maintain, and build knowledge base as a tool for customer support and self-service for customers.
• Report to Lead any unknown or new issues.
• Use all available resources to ensure that approved information is easily available to the consumer via the customer service department.
• Evaluate incoming inquiries for common trends, escalate and report customer feedback for games on an ongoing basis.
• Ensure communication to customers is professional, appropriate, and timely.
• Comply with the team`s actions and requirements
• Maintain proficient knowledge of all applicable banking rules and regulations.
• Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.
• Assists in special projects and tasks for the department as directed.
• Ensures compliance with all Bank policies and procedures, as well as, all applicable State and Federal banking regulations
• Provide information regarding purchasing procedures, orders' tracking, and deliveries

Skills: Customer Service Management, Knowledge Base Development, Issue Reporting, Trend Analysis, Regulatory Compliance, Professional Communication, Project Coordination, Order Management

• Provide first-level support to customers
• Answer support requests via email, contact forms, and social media through a ticketing system.
• Assist users and customers primarily via email (and phone from time to time) with using products.
• Provide assistance with billing-related issues
• Communicate customer feedback and suggestions to the rest of the team
• Find solutions to technical issues
• Assist with e-commerce and instore settings
• Guide customers with financial questions
• Help with questions regarding invoicing and acquiring
• Passion for helping customers and provide stellar customer service
• Regulation D tracking and customer outreach, placing proactive customer service calls based on account activity and lead criteria.
• Perform a wide variety of operational duties to include daily audit reviews of new accounts and maintenances

Skills: Customer Relationship Management, Problem Resolution, Multichannel Communication, Technical Support, Financial Acumen, Regulatory Compliance, Operational Analysis, Proactive Outreach

• Excellent communication skills – both verbal & written
• Efficient organizational skills and the ability to multitask and prioritize in a high-volume, fast-paced environment while dealing with frustrated customers
• Ability to work independently as a part of a collaborative team utilizing individual decision-making and critical-thinking skills
• Ability to remotely troubleshoot hardware and software
• Familiarity with the basic mechanics and electronic components of 3D printers
• Prior experience with CAD software
• Genuine enthusiasm for emerging technologies
• Experience with shipping and receiving logistics
• Experience in a technical customer support role
• Delivering support in a fast-paced, SLA-focused environment
• Experience with ticketing software like Salesforce & JIRA

Qualifications: BA in Public Relations with 2 years of Experience

• Strong communication and listening skills
• Good attention to details and accuracy
• Ability to use own initiative and work under pressure
• Good memory retention and General Education
• Good team player and self-motivated
• Competent with MS Office applications
• Previous customer service or administration skills in a call center environment
• Computer literate and competent with MS Office applications
• Ability to prioritise tasks
• Ability to work in a pressurised environment
• Previous experience in dealing with customer fraud 

Qualifications: BA in Psychology with 1 year of Experience

• Experience in customer service and/or claims adjudication
• Computer proficiency
• Excellent oral and written communication skills
• Time and organizational management skills
• Strong analytical abilities and problem solving skills
• Ability to work independently and as part of a team to deliver quality performance in completing day-to-day responsibilities
• Previous customer service and/or contact center experience, particularly with written forms of customer service or consumer chat platforms.
• Knowledge of Zendesk and other common support software
• Ability to plan strategically, but stay on top of tactical execution
• Previous experience in online gaming/gambling/sports betting 
• Demonstrates ability to adapt to various Client corporate cultures

Qualifications: BA in Information Technology with 5 years of Experience

• Experience in customer service 
• Healthcare working experience 
• Computer literate with the ability to learn customer service software applications. 
• Professional verbal and written communication.
• Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels.
• Excellent communication skills, both verbal and written
• Excellent telephone manner
• Committed to delivering exceptional service
• Confident and proficient in computer skills
• Good understanding of Windows and Mac
• Comfortable working with software tools such as Google Apps for Business and Zendesk

Qualifications: BA in Marketing with 2 years of Experience

• Customer service experience, preferably phone and email communication
• Experience working in a healthcare or dental environment highly 
• Ability to communicate effectively via email, chat, and phone calls
• Comfortable in a fast-paced technology environment
• Strong self-organization and management skills
• Energetic, passionate and motivated to bring success to clients and to the team
• Strong analytical and logical skills, excellent communication and articulation skills
• Sales and service-oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems
• Ability to understand what a customer needs beyond just the questions asked.
• Previous experience providing support through email or technical support
• Fluency in English, both verbal and written, and excellent communication

Qualifications: BA in Business Administration with 4 years of Experience

• Software customer support or similar experience.
• Ability to grasp new concepts and tools to learn and get up-to-speed quickly. 
• Company website experience desired.
• Experience building and scaling customer support operations.
• Able to deal professionally and calmly with all customers.
• Strong troubleshooting and problem-solving skills, including a broad technical curiosity and proven technical understanding that translates into an ability to efficiently investigate issues and find root causes.
• Demonstrated relationship-building skills
• Proven work ethic, drive and determination. 
• Ability to communicate clearly and positively through written and spoken English, Spanish 
• Must have excellent communication, client facing and interpersonal skills with strong attention to detail. 
• Must be proactive about communication and resolving issues to exceed expectations.

Qualifications: BA in Communications with 6 years of Experience

• Demonstrate strong understanding and experience in MS Office and Jira
• Excellent English written and verbal communication skills
• Friendly and patient manner for handling awkward customers
• Must be detail oriented, as this role requires managing many simultaneous tasks in a day
• Online troubleshooting technical issues relating to customers and products
• Self-motivated, with ability to motivate others and operate in a team environment
• Ability to multitask and use own initiative.
• Strong emotional IQ (EQ) and demonstrated ability to create relationships with new people quickly and easily and manage those relationships effectively over time
• Ability to thrive in a fast-paced, deadline-driven environment
• Self-motivated and solution-oriented
• Highly organized with strong attention to detail and follow-through

Qualifications: BA in English with 2 years of Experience

• Experience in customer support, product support, or client services
• Excellent written communication skills: grammar, sentence structure, and spelling.
• Strong typing skills.
• Genuine care and empathy that is displayed through all interactions
• Demonstrated critical thinking and problem solving skills
• Exceptional verbal and written communication skills
• Attention to details and accuracy
• Excellent work ethic and attendance
• Work well under pressure in a fast-paced environment
• Computer use experience and startup experience
• Quick learner and self-starter excited to take on new challenges

Qualifications: BA in Sociology with 4 years of Experience