Job Summary:

• Developing content for white papers and technical presentations
• Creating of references for customer applications
• Manage stakeholder expectations and communications proactively
• Advocate for customers with respect to internal Tutela initiatives
• Respond to technical queries and questions from Tutela customers and partners
• Utilize Tutela’s products and tools to investigate data, product, and other issues
• Document known solutions to the internal and external knowledge base
• Advocate internally for any issues or feature requests arising from customer conversations
• Partner with engineering teams in prioritizing and resolving customer requests
• Create and develop resolutions independently to complex problems while meeting objectives
• Routinely contributes to and leads teams, with experience in project management.

Skills on Resume: 

• Technical Writing (Hard Skills)
• Reference Creation (Hard Skills)
• Stakeholder Management (Soft Skills)
• Customer Advocacy (Soft Skills)
• Technical Support (Hard Skills)
• Product Investigation (Hard Skills)
• Knowledge Base Documentation (Hard Skills)
• Project Management (Soft Skills)

Job Summary:

• Partner with leadership to facilitate prioritization of milestones & client commitments across operations, product and technology teams
• Partner with leadership to maintain workload estimates and staffing needs based on new clients, programs and/or operational changes
• Deliver post go-live survey to clients
• Communicating reports, building templates and presentations, various administrative tasks and/or special projects as instructed by executive management
• Establish and maintain strong working relationships with the customer’s sales and technical teams.
• Support on-site product and/or feature demos, presentations, software integration and troubleshooting
• Support project/product requirements capture, feedback and communicate to internal teams.
• Ability to understand a technical documentation, technical diagrams and the main programming concepts
• Support specification development bringing in direct customer and own feedback
• Work well with external and internal teams
• Ensure a good reputation internally and externally by meeting commitments

Job Summary: 

• Milestone Prioritization (Soft Skills)
• Workload Estimation (Hard Skills)
• Client Survey Delivery (Hard Skills)
• Report Communication (Soft Skills)
• Relationship Building (Soft Skills)
• Product Demo Support (Hard Skills)
• Technical Documentation Understanding (Hard Skills)
• Specification Development (Hard Skills)

Job Summary:

• Plan, set strategy, drive and consult Customer Solutions with a clear objective to increase penetration of customer-facing tools/technology-based solutions on a national level
• Establish and manage the Customer Solutions functions “Solution consulting”, “Solution Delivery” and “Solution Support” to offer project management service for the implementation of information solutions with customers and also offer requirement specification, testing, sign off and support for customer-facing technology/systems
• Training of sales force and multipliers on customer-facing technology and providing solution support for implemented integrations
• Establish and maintain sustainable internal (KN BUs) and external relationships (clients) on a national, regional and global level
• Álign with corporate policy and compliance with Regional/Global Customer solution strategy along with resource planning and allocation at the national level
• Contribute to innovation, development and continuous improvement.
• Coach and develop team by providing development plans, one-on-one coaching and other forms of engagement to drive continuous improvement in Inside Sales and Customer Service.
• Maintain thorough knowledge of customers, products, and services to provide data-driven decisions for prioritization, exceptions, and trade-offs.
• Measure and monitor product flow through the entire supply chain (forecast, supply planning, production, inland and export transportation, inventory management to customer receipt and consumption for vendor-managed consignment customers).
• Solve complex problems utilizing analytical and influencing skills, while using as an opportunity to mentor others through knowledge transfer.
• Assign and monitor workload, acting as coach to drive a continuous improvement mindset, with objective of strengthening customer relationships and delivering service at the lowest possible cost.

Skills on Resume: 

• Strategic Planning (Hard)
• Project Management (Hard)
• Customer Solutions Consulting (Hard)
• Training and Development (Soft)
• Relationship Building (Soft)
• Innovation and Improvement (Soft)
• Analytical Problem Solving (Hard)
• Supply Chain Management (Hard)

Job Summary:

• Own issue resolution via ticket management software for an identified list of strategic customers.
• Acknowledge and clarify customer requests or concerns, which are resolved via closed-looped corrective action.
• Work to resolve multiple escalated customer commercial and technical concerns related to site services provided.
• Determine if requests require logging for closed-loop corrective action or should be redirected to site management
• Assess customer requests to ensure that additional project management support is needed for emerging requirements, fleetwide concerns or customer satisfaction that cannot be addressed with the site management.
• Communicate effectively and regularly with customers via face-to-face meetings, regular virtual meetings, by telephone, and through support tool reports.
• Collaboratively encourage corrective action cross-functionally to meet customer expectations & satisfaction.
• Advocate and set customer response expectations for needed problem-solving, customer communications and customer satisfaction.
• Align with the BDMs (Business Development Managers) that are responsible for new contract sales to meet customer needs.
• Communicate with technical and other support SMEs across the organization in Operations, QSE, Engineering, SCADA, Legal & Contracts, IT, Balance of Plant and more.
• Manage priorities of customer concerns and escalate as appropriate within the organization, aligning with internal stakeholders (operations, engineering, plant engineering) monthly.

Skills on Resume: 

• Ticket Management Proficiency (Hard Skill)
• Customer Communication (Soft Skill)
• Problem Resolution (Hard Skill)
• Project Management Support (Hard Skill)
• Cross-Functional Collaboration (Soft Skill)
• Customer Advocacy (Soft Skill)
• Strategic Customer Engagement (Hard Skill)
• Stakeholder Alignment (Soft Skill)

Job Summary:

• Direct contract out-of-scope support requests to the appropriate internal stakeholder.
• Monitor customer satisfaction with customer solutions management. 
• Solicit customers (internal and external) for targeted feedback on the process.
• Engage at new site start-up to promote achieving performance goals and assist in addressing normal start-up issues.
• Incorporate " lessons learned" with broader business via new service contract process and review of resolved issues.
• Provide information to Senior Management on critical reporting metrics and business needs
• Build relationships with Allstate US to leverage tools/capabilities
• Assist in the formulation of and management within the department budget. 
• Recommends and implements changes in procedures. 
• Identify gaps and make recommendations for efficiency gains.
• Collaborate with Service Sales Business Development, who will guide the quarterly business reviews (QBRs). "Quarterback" SME (subject matter expert) input for the QBR decks.
• Attend Account Team meetings and maintain customer contact maps.

Skills on Resume: 

• Stakeholder Coordination (Soft)
• Customer Satisfaction Monitoring (Hard)
• Feedback Collection (Soft)
• New Site Engagement (Soft)
• Process Improvement (Hard)
• Critical Reporting (Hard)
• Cross-Department Collaboration (Soft)
• Budget Management (Hard)

Job Summary:

• Use clinical experience to quantify the impact of Cepheid’s molecular diagnostic technology on patient pathways and demonstrate the value beyond the individual tests to support the customer decision making process
• Develop standardized financial models and effective visual tools that incorporate the interconnectedness of the various cost elements in a clinical setting and monetize the overall savings from using the Cepheid technology
• Identify, assess and prioritize the most critical clinical opportunities across Germany and support the sales team in quantifying and articulating the full clinical value of the Cepheid system by demonstrating the various available assays
• Navigate complex clinical settings with multiple partners and effectively use solutions selling to uncover and address unmet needs
• Deliver tangible, scalable and replicable results aligned with the company strategy
• Collaborate with internal partners to compile effective custom-made solutions selling presentations
• Develop and integrate non-insurance products into the Allstate Insurance Agency System
• Conduct internal and external market intelligence to understand competitive advantages
• Actively participate in cross-functional working teams, collaborating with partners across Allstate Canada Group (ACG)
• Develop product launch and product sales strategies to help ACG obtain product market share
• Participate in business and community events in participation with Agency teams

Skills on Resume: 

• Clinical Experience Quantification (Hard Skills)
• Financial Modeling (Hard Skills)
• Clinical Opportunity Assessment (Hard Skills)
• Solutions Selling (Soft Skills)
• Results Delivery (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Market Intelligence Gathering (Hard Skills)
• Product Launch Strategy Development (Hard Skills)

Job Summary:

• Serve as client-facing representative for technical queries related to products and solutions.
• Mentor and guide team of engineers that can resolve technical inquiries firsthand and have the capability of escalating the tickets to other Schneider Electric teams.
• Define the processes and SLAs to ensure issues are resolved accurately and timely.
• Train the team for handling issues related to Power SCADA and BMS.
• Ensure technical inquiries are assigned to the right internal Schneider Electric departments.
• Coordinate critical issues for support and engineering with status reporting.
• Promote the development of knowledgebase articles to improve the quality of service for support engineers.
• Responsible for technical scope and estimates for system enhancements. 
• Implement proactive services per the contract statement of work.
• Manages Customer Solutions Supervisors and respective teams of Representatives. 
• Maintain a thorough understanding of the entire Collections function. 
• Train and develop subordinate supervisors and staff. 

Skills on Resume: 

• Technical Expertise (Hard Skill)
• Team Leadership (Soft Skill)
• Process Development (Hard Skill)
• Training and Development (Soft Skill)
• Cross-Department Coordination (Soft Skill)
• Critical Issue Management (Hard Skill)
• Knowledgebase Development (Hard Skill)
• Project Management (Hard Skill)

Job Summary:

• Deploy the Carrot MarketView platform, including project management, training, and ongoing use.
• Develop new consulting services opportunities that enhance the ongoing strategic business relationship between Carrot Health and payer and provider customers.
• Translate customer business objectives into well-designed solutions that best leverage MarketView platform capabilities.
• Lead business and technical design sessions
• Work with solution architects to design and document solutions that are aligned with customer business objectives.
• Develop customer strategies based on a synthesis of cross-functional perspectives (both customer and internal).
• Conduct current state assessments, evaluate results, and present solutions in a logical and easy-to-understand manner.
• Execute and deliver high-quality engagement tasks, both independently and in a team environment with a focus on customer satisfaction.
• Develop deep customer relationships at all levels of organizations and act as a trusted advisor.
• Contribute to the pursuit of renewals and new business through drafting/writing proposals and presenting to customer executives.
• Leverage customer relationships and mitigate concerns to (i) support the renewal of service contracts and (ii) develop new business opportunities.
• Coordinate and participate in continuous improvement projects to directly impact customer satisfaction targets.

Skills on Resume: 

• Project Management (Hard Skills)
• Strategic Consulting (Hard Skills)
• Solution Design (Hard Skills)
• Customer Relationship Building (Soft Skills)
• Business Objective Translation (Hard Skills)
• Presentation Skills (Soft Skills)
• Continuous Improvement (Soft Skills)
• Proposal Development (Hard Skills)