Job Summary:

• Represent the Customized and Innovative Solutions team in its contribution to the overall presales process and organization put in place to win the bid.
• End-to-end validation (including design) of large, complex multi-BU or nonstandard solutions covering technical architecture, delivery planning, compatibility with Orange operational infrastructure, costing, and risk assessment (delivery and operational risks identification).
• Coordinate actions internally and externally to ensure all the solution components are implementable and operable from engineering, delivery, operations, and IT and process standpoints.
• Convey the Connectivity Business Unit strategy along the bid process, engaging Marketing when appropriate to review strategy and solution positioning.
• Identification and generalization of repeatable solutions, delivering well-documented repeatable solutions to the Pre-sales community.
• Understanding the customer's business and technology requirements and aligning the appropriate Kollective Technology solution to meet customer needs.
• Creating technical proposals and RFP responses for Customers and prospects which present Kollective Technology solutions and benefits.
• Owning the technical aspects of post-sales for existing customers including technical account management, service reviews, security reviews, acting as a support escalation, customer training and presenting.
• Communicating product requirements from the field back to Product Management.
• Proactively develop or coordinate the development efforts of others to implement systems solutions to solve business problems that align with the goals and objectives of the organization 
• Coordinate, direct, and supervise the work activities of vendors, consultants, and employees on projects that span several applications and/or business units in support of Service Delivery & Operations initiatives 

Skills on Resume: 

• Cross-Functional Coordination (Soft Skills)
• Technical Proposal Development (Hard Skills)
• Solution Validation (Hard Skills)
• Customer Needs Analysis (Soft Skills)
• Project Management (Hard Skills)
• Strategic Communication (Soft Skills)
• Technical Account Management (Hard Skills)
• Repeatable Solution Documentation (Hard Skills)

Job Summary:

• Maintaining a continuous deep understanding of CBTS cloud contact center solutions, including core functionalities, available integrations, and roadmap items 
• Engagement with customers to gather requirements, including the ability to export data from legacy contact center systems to design new customer cloud contact center instance 
• Build and operate data platform and data pipelines. 
• Develop data models and related data and information architectures, including databases, data integrations, analytics and reporting, AI and ML models, metadata and information security.
• Oversees the architecture of all data and analytics products in the CRM and assess CRM functionality, workflows and integrations from data perspective.
• Contributes to the data and analytics strategy by partnering with stakeholders to maximize the value of information assets and ensure alignment with USF strategic goals. 
• Supports effective information governance by providing input to senior leadership on CRM data.
• Stays abreast of the latest trends in data and analytics and uses this knowledge to bring the most effective solutions for using data in the CRM.
• Evangelize Lenovo technology as well as operational and efficiency benefits
• Work with stakeholders from Group Technology & Innovation across all service and operational teams down to planning and implementation
• Build and lead cross-functional and cross-organizational international teams to drive closure

Skills on Resume: 

• Cloud Contact Center Expertise (Hard Skills)
• Customer Engagement (Soft Skills)
• Data Platform Development (Hard Skills)
• Data Modeling and Architecture (Hard Skills)
• CRM Data Oversight (Hard Skills)
• Strategic Data Partnership (Soft Skills)
• Information Governance (Hard Skills)
• Trend Analysis and Innovation (Hard Skills)

Job Summary:

• Working closely with deployment lead and tech lead to deliver innovative solutions for clients
• Be the technical point of contact for customer presentations and determine technical requirements for clients’ objectives
• Transitions between pre-sales specifications to implementation engineering
• Present solutions to any customer problems, objectives, or challenges
• Owning the technical sales materials such as collateral, quotation, timeline, project plan, test plan, and solution proposal
• Collaborating with leadership team throughout the sales process
• Be the point of contact for customers and assist with any future needs
• Working with client development to identify and qualify prospective clients and opportunities whilst defining requirements
• Leading, supporting, and/or representing Service Delivery & Operations’ new system integration development and major enhancements initiatives focusing on accomplishing objectives including providing recommendations, requirements development, and project management (when applicable) or working with project and product management on systems solutions. 

Skills on Resume: 

• Technical Expertise (Hard Skills)
• Solution Presentation (Soft Skills)
• Project Management (Hard Skills)
• Collaboration (Soft Skills)
• Client Relationship Management (Soft Skills)
• Requirements Analysis (Hard Skills)
• Sales Engineering (Hard Skills)
• Integration Development (Hard Skills)

Job Summary:

• Act as a learning and organizational development thought leader for FranklinCovey clients and internal partners, providing consulting and instructional design expertise related to talent development in large, global organizations.
• Partner with clients, FranklinCovey client partners (sales professionals), and/or implementation specialists to understand client contexts, and business requirements, analyze talent development needs, and recommend custom learning solutions leveraging FranklinCovey's suite of content, using methodologies that fit the client context, are impactful, and efficient.
• Recommend measurement strategies to prove, improve and reinforce the impact of a custom solution.
• Develop innovative approaches to learning, leveraging the right modalities or methodologies (eg micro-learning, eBooks, collaborative learning, action learning projects, peer coaching, gamification, etc)
• Scope custom learning solutions for clients based on a deep understanding of both the ADDIE and SAM processes as well as specific job functions such as instructional design, graphic design, and project management.
• Create highly detailed contracts that define the deliverables for each client based on the proposed learning solution recommended in the sales process.
• Engage and informally lead projects teams-consisting of a project manager, instructional designer, and graphic designer-in executing the proposed learning solution.
• Collaborate with clients, contractors, and FranklinCovey resources when designing and developing more complex learning deliverables, such as integration with client-specific processes.
• Coordinate, direct, and supervise the work activities of vendors, consultants, and employees on complex customer projects 

Skills on Resume: 

Consulting Expertise (Soft Skills)

Instructional Design (Hard Skills)

Client Engagement (Soft Skills)

Project Management (Hard Skills)

Measurement Strategies (Hard Skills)

Innovative Learning Solutions (Hard Skills)

Contract Development (Hard Skills)

Vendor Coordination (Hard Skills)

Job Summary:

• Conduct workshops and discovery sessions with prospective clients to thoroughly and accurately understand the challenges
• Keep current on new product functionality and its proper use
• Deliver relevant demonstrations of intercompany financial management products and offerings
• Prepare and deliver effective custom demonstrations using prospect data
• Complete ROI Analysis for prospective clients
• Architect prospective clients’ technology landscape
• Drive the completion and review of requests for proposal and information (RFPs and RFIs)
• Partner with Sales Team, Partner Sales, Product and Solution Delivery through answering prospect technical, software and accounting questions
• Document prospective clients' pain points, and manual processes and assess the risk areas
• Collaboration with Marketing to assist in the development of other collaterals (e.g., workshop materials, use cases, sales/partner training, thought leadership, etc.)
• In cooperation with the PMO team, determine and scope the project, the actual project approach and the project plan
• Document relevant activities in HubSpot and other tools

Skills on Resume: 

• Workshop Facilitation (Soft Skills)
• Product Knowledge (Hard Skills)
• Demonstration Skills (Hard Skills)
• ROI Analysis (Hard Skills)
• Technology Architecture (Hard Skills)
• Proposal Management (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Documentation and Reporting (Hard Skills)