Job Summary:

• Asses limit enhancements, upgrade/downgrade requests from retail, corporate customers and staff within regional and local credit guidelines
• Asses personal loans, secured and unsecured overdraft facilities for personal customers within credit guidelines
• Conduct income verification, load approved limits on systems and generate customer letters
• Re-evaluate declined requests based on approval given by Underwriting Services Managers for reconsideration requests by attending to supplementary documents and re-instating facilities
• Support to achieve the stipulated service level agreement and maintain high standard quality
• Handle a full range of school district and application needs from implementation to ongoing customer and technical support. 
• Develop a deep understanding of Clever's product as well as the needs and challenges of Clever's users. 
• Provide an excellent customer experience to all internal and external customers
• Contact potential or existing customers to engage in a process of need discovery and recommend suitable HSBC products and services
• Meet agreed performance objectives and contribute effectively towards the team’s performance
• Ensure compliance with HSBC Group policies and procedures, including regulatory requirements

Skills on Resume: 

• Credit Assessment (Hard Skills)
• Income Verification (Hard Skills)
• Customer Engagement (Soft Skills)
• Service Level Management (Hard Skills)
• Product Knowledge (Hard Skills)
• Compliance Adherence (Hard Skills)
• Reconsideration Handling (Hard Skills)
• Performance Contribution (Soft Skills)

Job Summary:

• Create a positive first impression with inbound prospects and customers
• Work closely with customers via phone and email to help provide growing equipment solutions.
• Answer incoming emails and customer requests for tracking information, order status, and assistance
• Provide quotes to customers by identifying product costs from vendors within multiple systems.
• Partner with experienced Customer Solutions Specialists to get shipping quotes and set up outbound freight shipments.
• Maintains daily, weekly, and monthly call, email, and order quotas.
• Manage all orders to cash activity for inbound customers including product selection, order entry, customer invoicing, processing payment, and return issues.
• Work within company systems to log activity and notes and respond to tickets.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Participates in ongoing sales, business, and technical training to increase overall awareness of Growers House solutions.

Skills on Resume: 

• Customer Engagement (Soft Skills)
• Order Management (Hard Skills)
• Conflict Resolution (Soft Skills)
• Quotation Preparation (Hard Skills)
• System Navigation (Hard Skills)
• Sales Support (Soft Skills)
• Communication Skills (Soft Skills)
• Activity Logging (Hard Skills)

Job Summary:

• Directs tactical assignments to the team consisting of such as waybill corrections, work order completion, and demurrage assessment for accurate revenue billing.
• Sets team goals and provides direction, training and mentoring of staff to accomplish department goals.
• Handles/ audits setbacks and develops appropriate plans for resolutions.
• Effectively communicate with customers as well as internal union and non-union personnel at all levels in various areas (e.g., Operations, Sales and Marketing, Service Design, and Revenue Management.).
• Establishes processes and procedures and setting expectations in respective functional area that will ensure that superior customer service levels are met.
• Establishes and executes both internal and external Service Level Agreements (SLAs).
• Ensures staff adheres to the policies and procedures of KCS.
• Exemplifies KCS's Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.
• Resolve disputes and service issues in order fulfillment with Sales, Materials Management, Operations, or Management. 
• Act as a liaison for the TM’s internally to support commercial growth. 
• Escalate performance issues of Sales Representatives ( TM) that are brought up by clients or discovered activities. 
• Resolve product sourcing issues with Materials Management as it relates to backorders and new product issues

Skills on Resume: 

• Team Leadership (Soft Skills)
• Effective Communication (Soft Skills)
• Process Improvement (Hard Skills)
• Service Level Management (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Conflict Resolution (Soft Skills)
• Policy Compliance (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary:

• Customer Service interface and Sales Support for order fulfillment and the communication of general information for customer satisfaction. 
• Act as an information link between Sales, Operations, Business Development, and various departments including Material Management, Logistics, and Purchasing. 
• Provides information in support of managing or customer interactions in cooperation with sales including demand forecasting, market analysis, budgeting, and strategic planning.
• Customer interaction to provide order fulfillment functions as well as coordinate customer requirements. 
• Consolidate demand forecasts, pricing, and product requests for use by Sales, Management, Materials Management in efforts to ensure customer satisfaction.
• Liaison between sales and Materials Management on all needs including customer inventory, packaging requirements, product or service initiatives, and others.
• Act as an information link between sales and operations organizations to ensure customer satisfaction.
• Manage documentation requests & supports.
• Provide data to sales & Business Development organization on such items as client performance, market analysis, demand/forecasts, get and performance information.
• Key contact for client needs.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Coordinate pricing maintenance activity.

Skills on Resume: 

• Customer Relationship Management (Hard Skills)
• Order Fulfillment Coordination (Hard Skills)
• Demand Forecasting (Hard Skills)
• Market Analysis (Hard Skills)
• Interdepartmental Liaison (Soft Skills)
• Documentation Management (Hard Skills)
• Pricing Strategy Coordination (Hard Skills)
• Client Needs Assessment (Soft Skills)