Job Summary:

• Build customer relationships by exercising sound independent judgment and negotiating win-win outcomes that drive customer satisfaction and loyalty.
• Provide consistent high-quality customer service while being efficient and effective. 
• Advocate customer-centric values and drive mutually beneficial outcomes for all interactions.  
• Utilize and apply critical thinking and problem-solving skills to achieve optimal problem resolution.
• Manage and service existing customer relationships
• Resolve all customer issues and any issues that prevent the customer from experiencing premier service for clients
• Operate with the highest degree of care, manner and urgency remembering we are the face for clients
• Provide expertise and support in all realms of the sales process including offering appropriate products and services
• Create training videos, presentations, and work aids for training
• Partners with hiring manager to give feedback on new hires

Skills on Resume: 

• Customer Relationship Management (Soft Skills)
• Negotiation Skills (Soft Skills)
• Critical Thinking (Hard Skills)
• Problem-Solving (Hard Skills)
• Effective Communication (Soft Skills)
• Sales Process Expertise (Hard Skills)
• Training and Development (Soft Skills)
• Collaboration and Feedback (Soft Skills)

Job Summary:

• Delivers new hire training (face-to-face or through a remote system)
• Coaches new hires through training
• Collects and evaluates feedback from new hires during and after training
• Maintains current records of completed training activities
• Assists with communications, manual revisions, and maintenance of training materials
• Maintains and updates training documentation
• Update and maintains the training schedule calendar on training site
• Assist in updating the Knowledge Sites, such as SharePoint
• Works closely with the new hire’s Supervisor for feedback on the new hire
• Bi-weekly check-ins with each new hire to assess and evaluate
• Evaluate and troubleshoot devices/accessories to validate diagnosis of Multiple Repairs and work with MFG to resolve.

Skills on Resume: 

• Training Delivery (Hard Skills)
• Coaching (Soft Skills)
• Feedback Evaluation (Soft Skills)
• Record Keeping (Hard Skills)
• Material Development (Hard Skills)
• Documentation Update (Hard Skills)
• Schedule Management (Hard Skills)
• Technical Troubleshooting (Hard Skills)

Job Summary:

• Provides feedback on new hire to Supervisor during training class
• Teams up with the assigned mentor for each new hire to review the mentor program
• When needed makes updated to the mentor program
• Works closely with the mentor to ensure the new hire is on track to be completed with the training program
• Completes 60, 90, and 120 days check-ins with new hires
• Monthly check-ins with Supervisors on needed refresher topics for team
• Completed refreshers with teams
• Proactively drive new content development based on Supervisor feedback
• Assists with monthly Knowledge Builder Series with different departments
• Main point of contact for new hires to answer training questions
• Contact customer with diagnosis through either letter, digital pictures, or phone call.

Skills on Resume: 

• Feedback Communication (Soft Skills)
• Mentorship Collaboration (Soft Skills)
• Program Development (Hard Skills)
• Training Assessment (Hard Skills)
• Team Coordination (Soft Skills)
• Content Development (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Customer Communication (Soft Skills)

Job Summary:

• Develop and maintain relationships with KBXL contacts, customers, and carriers across the supply chain
• Track, monitor, and provide high level of communication on pre-defined, critical loads like promotions
• Proactively communicate pickup and delivery information and service failures to customers, allowing them to make informed decisions on service-related issues
• Document customer interactions and communicate issues in an effective and timely manner
• Provide exceptional customer service by utilizing all the tools and resources available and especially the transportation management systems and SAP
• Partner with the Customer Solutions team, KBXL planners, and regional leadership to recommend improvements
• with a focus on eliminating root causes of recurring issues
• Identify and communicate updates for customer master information (including but not limited to contact info and customer hours of operation)
• Analyze key performance indicators to improve communication
• Effectively deliver difficult conversations in a fact-based, respectful manner

Skills on Resume: 

• Relationship Management (Soft Skills)
• Load Tracking (Hard Skills)
• Proactive Communication (Soft Skills)
• Documentation and Reporting (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Process Improvement (Hard Skills)
• Data Analysis (Hard Skills)
• Conflict Resolution (Soft Skills)

Job Summary:

• Coordinate customer and internal company complaints/feedback
• Coordinate quality data for management reports and SalesForce.com (SFDC) analysis/dashboards.
• Provide accurate servicing and diagnoses of multiple repairs and/or multiple remakes for customers. 
• Serves as a liaison between customer service, manufacturing and the customer to improve customer satisfaction.
• Trending of complaints by symptom code
• Manage routing and maintain complaint/feedback information in the Salesforce database
• Investigate and supply information for product/service quality complaints by working with cross-functional personnel to determine the scope, level of concern, corrective action, and action follow-up.
• Participate in the Quality Advisory Board / Complaint Trending meetings.
• Train and oversee interdepartmental employees on the Quality Complaint System.
• Fulfill customer expectations relating to complaint responsiveness, investigations and tracking of complaints and aids.
• Understand/follow requirements (FDA, ISO 13485, etc.) for complaint handling and record control.

Skills on Resume: 

• Complaint Coordination (Soft Skills)
• Data Analysis and Reporting (Hard Skills)
• Technical Diagnosis (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Complaint Trending (Hard Skills)
• Database Management (Hard Skills)
• Training and Oversight (Soft Skills)
• Regulatory Compliance Knowledge (Hard Skills)

Job Summary:

• Diagnose, resolve, assign, and escalate customer issues inside Service Cloud and SAP to ensure timely resolution and a positive customer experience
• Assist customers in the placement and tracking of orders through a strong understanding of the processes and tools that facilitate order fulfillment (e-store, SAP, part numbers, etc.)
• Consult the internal Gerber knowledge base, training materials and understanding of Gerber products to facilitate the resolution of cases inside the CSC
• Serve as the customer champion and ensure needs are resolved in keeping with team KPIs and customer SLAs
• Generate price quotes for customers and ensure timely issuance of invoices
• Facilitate the timely and accurate generation of license keys
• Identify and closely follow up on customer issues relating to a credit or return
• Facilitate the timely collection of past-due balances in keeping with company objectives
• Building strong trusted relationships with customers
• Capture accurate data, understand the data and use the data to improve the work
• Interface with manufacturing supervisors and leads to discuss process/product improvement.
• Assist in training or the development of training for production personnel.

Skills on Resume: 

• Issue Diagnosis (Soft Skills)
• Order Tracking (Hard Skills)
• Product Knowledge (Hard Skills)
• Customer Advocacy (Soft Skills)
• Quote Generation (Hard Skills)
• License Key Management (Hard Skills)
• Credit Management (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary:

• Records and processes orders and inquiries received by mail, telephone, and through personal customer contact.
• Provides pricing, availability and schedule information within established guidelines.
• Suggests alternative products or services to meet customer needs.
• Checks and approves credit within established limitations, and confirms orders.
• Obtain resolutions of routine customer complaints and issues.
• Serve as a communication link between customers and sales staff to assure responsiveness.
• Track shipment progress and alert appropriate individuals of any potential pick-up or delivery issues.
• Complete customer calls in a timely and efficient manner.
• Communicating with Customers and responding to Customer enquiries
• Following up with the customer until the query has been resolved
• Provide diagnostic support for tech support, customer care, and manufacturing

Skills on Resume: 

• Order Processing (Hard Skills)
• Customer Communication (Soft Skills)
• Problem Resolution (Soft Skills)
• Product Knowledge (Hard Skills)
• Credit Approval (Hard Skills)
• Shipment Tracking (Hard Skills)
• Follow-up Management (Soft Skills)
• Technical Support (Hard Skills)