CUSTOMER SOLUTIONS SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 18, 2024 - The Customer Solutions Specialist with expertise in technical support of B2B SaaS software, with a strong background in utilizing DATEV and its interfaces, including third-party tool integration. This role is fluent in both German and English, demonstrates proficiency in delivering clear and concise customer communications, and possesses a keen interest in providing exceptional support experiences. This position demands a curious, hardworking individual with excellent communication skills, a detail-oriented approach to written tasks, and the ability to impart complex information to users of varying proficiency levels.

Essential Hard and Soft Skills for a Standout Customer Solutions Specialist Resume
  • Data Analysis
  • CRM Software Proficiency
  • Reporting Skills
  • Technical Support
  • Product Knowledge
  • Project Management
  • SQL Proficiency
  • UX/UI Design Understanding
  • Problem Solving
  • Network Troubleshooting
  • Communication
  • Empathy
  • Adaptability
  • Team Collaboration
  • Active Listening
  • Problem Sensitivity
  • Time Management
  • Conflict Resolution
  • Critical Thinking
  • Creativity

Summary of Customer Solutions Specialist Knowledge and Qualifications on Resume

1. BA in Business Administration with 3 years of Experience

  • Ability to establish a good rapport with all customer types and various levels of customer contacts
  • Exceptional customer service via phone and email
  • Interpersonal skills with the ability to develop effective customer and teammate relationships
  • Ability to think quickly, problem solve, make decisions and resolve issues in a timely manner
  • Excellent oral and written communication skills both internally and externally via phone, email and in-person
  • High level of organizational skills with the ability to multi-task
  • Working knowledge of Office 365
  • Ability to support new customer implementation or visit with existing customers with field representatives
  • Ability to prioritize, multitask and deliver results
  • Excellent written and verbal communication skills

2. BS in Communication with 2 years of Experience

  • Experience in a customer service role within wealth management and financial services
  • Good knowledge of superannuation rules is desirable.
  • Interest in using data to drive customer-driven decision-making
  • Outstanding conversational skills
  • A strong ability to self-direct, self-learn and question the way things are done.
  • Ability to collaborate with a team to make decisions as a team as opposed to a leader making the decision 
  • Excellent customer service skills.
  • Have a strong attention to detail and accuracy.
  • Strong organizational skills with the ability to manage conflicting priorities.
  • Ability to use Maths and English to an operational and professional standard.

3. BA in Marketing with 3 years of Experience

  • Excellent communicator with strong interpersonal skills
  • Ability to understand and explain complex technical concepts to an audience
  • Able to write, and speak fluent Japanese
  • Organized, excellent at time management
  • Team player with great adaptability
  • Strong sense of responsibility, motivated self-starter
  • Curiosity to identify, research and solve problems
  • Great multitasker, ability to work independently
  • Customer Focus, Commercial Drive, Service-oriented mindset
  • Proficiency in Word/Excel/PPT and other software. 

4. BS in Information Technology with 4 years of Experience

  • Experience in technical support of software, ideally in the B2B SaaS area
  • Understanding of DATEV or previous experience working with this tool and its in interfaces (incl. the setup with a third-party tool)
  • Experience and maintain a keen interest in providing outstanding customer support experiences
  • Proficient in both verbal and written German and English and enjoy crafting clear and concise messages to customers
  • Be curious about technology, hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills
  • Be empathetic and enjoy teaching complex issues to customers and colleagues at all levels of proficiency
  • Ability to fully complete tasks and responsibilities in a timely manner with effective feedback to Hawx operational leadership
  • Ability to follow guidelines in accordance with best practices and protocols
  • Strong communication skills like a pleasant demeanor and ability to work with multiple personalities
  • Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors

5. BA in Psychology with 3 years of Experience

  • Ability to multitask since some tasks will require a Customer Solutions/Care Representative to communicate with multiple customers at one time
  • Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
  • Adaptability and flexibility in order to deal with different customers and needs in a short period of time
  • Strong leadership skills like being able to help lead or manage a team of other Customer Solutions Representatives
  • Strong document editing ability
  • Customer Technical and Global Support
  • Experience in working in a SaaS business
  • Experience with Front-end development
  • Familiarity with concepts like APIs, FTPs
  • Patience to be able to stay calm in an intense environment
Relevant Information
Customer Solutions Manager Skills, Experience, and Job Requirements
Customer Care Consultant Skills, Experience, and Job Requirements
Customer Solutions Representative Skills, Experience, and Job Requirements
Customer Care Executive Skills, Experience, and Job Requirements