• Leading the Customer Solutions Consultant and Concierge Teams
• Promoting a collaborative working environment and ensuring that personnel are trained and well-informed.
• Collaborating with internal teams in the development and delivery of the asset Customer Engagement Strategy, including formulation and management of the budget and preparation of quarterly forecasts of relevant accounts.
• Managing customer forums, organizing and promoting asset events and activities, updating the website and liaising with and assisting to manage marketing agencies.
• Working closely with the Operations team to ensure daily reviews of all open work requests are conducted to achieve a timely closure and obtain feedback on tenant satisfaction after completion.
• Help thousands of people enjoy an amazing learning experience
• Provide photography tips and advice to learners who need a little extra help
• Gather feedback and share it with the team so we can continuously improve
• Expand and improve customer self-help documentation
• Understand how to drive change and transformation with customers.
• Respond with urgency to detailed customer inquiries.

Skills: Team Leadership, Collaborative Work Environment, Customer Engagement Strategy, Event Management, Operations Coordination, Customer Feedback Analysis, Self-Help Documentation Development, Change Management

• Own the day-to-day management for newly onboarded & existing clients, including C-level partners and marketing decision-makers.
• Analyze and share data insights to influence client optimization strategies and drive campaign-level budget upsell opportunities
• Provide thoughtful feedback to make opportunities more relevant to client goals.
• Ensure regular client engagement with the Microsoft Advertising platform.
• Develop and demonstrate an expert-level knowledge of all Microsoft advertising products and features.
• Participate in the account team’s internal rhythm, external engagements, and regular communications with client at the direction of Account Executive and Sales Manager.
• Resolve day-to-day technical and account escalations and remove revenue blockers with support of account team partners
• Managing a team of Customer Solution Consultants, or similar.
• Understand Remote's vision and business model, and are highly motivated to contribute to growth.
• Possess a good understanding of sales cycles, sales processes, customer journey and customer success.

Skills: Client Relationship Management, Data Insights Analysis, Strategic Feedback Provision, Platform Engagement, Product Expertise, Account Team Collaboration, Technical Issue Resolution, Sales Cycle Understanding

• Gather all relevant evidence and maintain deadlines with complaints and compensation requests and issue timely letters to complainants.
• Attending meetings with management, colleagues and stakeholders on status updates for live resolutions in progress
• Reviewing processes to identify improvement opportunities
• Ensuring company policies are strictly adhered to at all times.
• Providing video call appointments with families for complex complaints
• Drive to structure, scale and package customer engagement initiatives
• Mentoring direct reports on book prioritization, planning and execution of customer enablement activities.
• Meet/Exceed/Monitor sales targets through a self-directed, strategic solutions-based approach to territory management.
• Create and develop a strategy for the Human ID market. 
• Work is accomplished in a proactive manner without considerable direction

Skills: Evidence Gathering, Deadline Management, Stakeholder Engagement, Process Improvement, Policy Compliance, Virtual Consultations, Team Mentorship, Sales Strategy Development

• Manage day-to-day relationships with clients resulting in building and modeling a world-class service culture
• Maintain routine communications with critical client partners adjusting to the needs of the business including reporting accuracy and delivery of insights to clients
• Ensure client partners are aware of best practice processes and procedures for making requests to the client relations team
• Work directly with assigned clients to meet ongoing operational needs in a timely and efficient manner
• Build and maintain relationships with client partners and key internal stakeholders
• Utilize Salesforce and other communication tools to document, report, and escalate client opportunities
• Collaborate with sales, technology, and operations to ensure consistent understanding of new client or new program needs and understanding of program contribution to growth
• Drive new program implementation activity to the satisfaction of the client and internal work groups
• Understand and deliver reporting/contractual obligations
• Create and maintain project planning worksheets and hold all areas accountable to meet deadlines or create shared understandings of possible gaps
• Facilitate routine communications with client and leadership teams on project status

Skills: Client Relationship Management, Effective Communication, Best Practice Awareness, Operational Efficiency, Stakeholder Collaboration, Documentation & Reporting, Program Implementation, Project Planning

• Support the worldwide sales team
• Work closely with application partners
• Own successful delivery of location services solutions deployments to customers including partner solutions
• Define the objectives, scope, and deliverables for projects that involve the deployment of Kontakt.io products and services at customer sites.
• Design, deploy and lead location services solutions that make use of Kontakt.io products and partner Wifi infrastructure
• Conduct site survey for location use cases, solution design & documentation, equipment installation, acceptance testing, and customer training.
• Design and deliver training to customers and partners for solution deployment, usage, and maintenance.
• Coordinate deployment of solutions with internal and external stakeholders including customers and partners.
• Follow Kontakt.io project methodology and make significant contributions to evolve it with best practices, learning, and documentation
• Creating specific solution concepts for implementation within the current and new markets
• Contribute to the product roadmap

Skills: Sales Support, Partner Collaboration, Solution Deployment Management, Project Scope Definition, Solution Design & Implementation, Training Development, Stakeholder Coordination, Project Methodology Contribution

• Global teamwork and communication, collaboration with cross-functional peers in Customer Operations, Sales Operations, Marketing, and Sales
• Experience in using of current sales and marketing analytics (as well as his/her business knowledge)
• Experience with business process orientation (metric-driven), actively seeks ways to trend and analyze external and internal market data
• Well-developed time management and communication skills, self-motivator
• Frequent communication with current and prospective customers via phone and email
• Experience in project/program management, software development, and/or security solutions, with a record of successful delivery of complex solutions as an individual/team leader and technical contributor.
• Experience in writing, presentation development and speaking skills in national security or defense community settings.
• Experience with DoD programs.
• Direct experience implementing AWS service and AWS technical certifications.
• Strong understanding of U.S. Federal Mandates, Security, Standards and Compliance for DoD systems operating in a multi-tenant infrastructure/platform as a service environment.
• Working experience as a SCRUM master or leading a SAFe program
• Direct experience in implementing AWS/cloud services

Qualifications: BA in Business Administration with 7 years of Experience

• Experience working in a similar support/integrations role at a B2B sports data supplier, B2B sports betting service supplier or B2C sports betting operator
• Problem solver with a positive, approachable demeanor
• Extensive experience in managing technical product deployments or complex projects
• Experience in managing multiple tasks across a diverse base of customers
• Proven track record of building good working relationships with internal and external stakeholders
• Confident and effective written communication with internal and external stakeholders
• Commercially-minded with experience in customer service/relationship management/account management and fulfillment
• Diligent and organized with high attention to detail
• Fluency in Spanish is highly desired. Fluency in Portuguese
• A self-starter with an entrepreneurial focus, able to see opportunities through from concept to completion
• Deep understanding of software development/engineering life-cycle from conception to delivery
• Ability to possess PMP, Prince2, PgMP, SAFe or SCRUM/Agile Certified

Qualifications: BS in Marketing with 6 years of Experience

• Experience with allocation and replenishment processes at a retailer is required (experience using Nextail is a huge plus!)
• Extraordinary communication skills with the ability to clearly explain complex concepts and articulate the value of Nextail in a concise and compelling manner
• Strong interpersonal skills and experience working in multidisciplinary teams
• Strong commercial acumen and a passion for solving customer challenges
• Native level of French and proficient level of English.
• Ability to credibly coordinate between project teams and customer mission stakeholders to meet unique customer requirements
• Familiarity with web services, multi-tiered systems, workflow modeling and enterprise application integration
• Effective communicator with good presentation skills and the ability to build rapport with stakeholders across all levels of seniority
• A responsive and proactive individual looking to drive innovation in field of expertise and the wider business.
• Ability to maintain composure handling stressful or unexpected situations (anything can happen in a client interaction, especially in the world of tech)

Qualifications: BA in Customer Relationship Management with 5 years of Experience

• Experience in leading complex, large-scale, IT/technical/engineering programs
• Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information at the C-suite/VP level
• Experience in working with current technologies (especially cloud)
• Self-motivated problem solver who thrives in a dynamic and customer-focused environment
• Strong organizational and troubleshooting skills with attention to detail
• Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
• Highly analytical, technically proficient, and able to learn new tools and software quickly
• Demonstrated leadership through influence
• Strong Business English language skills
• Prior experience working on migration on-prem. to cloud
• Prior experience working in a technology sales organization

Qualifications: BS in Management Information Systems with 6 years of Experience

• Experience in dealing with complex customer enquiries, demonstrating understanding and support whilst handling/ resolving difficult situations or conflict.
• Ability to constructively challenge and give/ receive feedback
• Empathetic approach and fantastic listening skills
• Excellent communication skills and telephone manner
• Great organizational skills and attention to detail
• Ability to confidently build a rapport with customers and stakeholders
• Experience with Security and other relevant clearance
• Experience in defining project and services scope for customer engagements to include the creation of Statement of Work and related artifacts.
• Project Management experience such as Scrum, PMI or other certification
• Experience operating with or as part of Agile software development teams.
• Experience scoping and managing Data Warehouse, Machine Learning, or modern analytics (data-centric) projects.

Qualifications: BA in Communication with 5 years of Experience