Published: September 10, 2024 – The Customer Marketing Specialist supports integrated marketing and email communications plans across various product offerings, including CRM database management and EDM campaign deployment. This role involves ensuring the coordination of campaign approvals, legal compliance, and alignment with brand strategies while contributing to content and marketing plans to drive participation and engagement. The specialist also analyzes campaign data and reports and offers recommendations for future CRM initiatives and marketing strategies.
Tips for Customer Marketing Specialist Skills and Responsibilities on a Resume
1. Customer Marketing Specialist, Everbright Solutions, Austin, TX
Job Summary:
- Work collaboratively with the marketing, and commercial sales teams
- Lead the development and implementation of BTL Activity in line with business strategy and budgets optimizing investment and outcomes
- Ensures POS is 100% Brand Guideline compliant and 100% fit for purpose, in sufficient quantities to achieve visibility guidelines in all relevant channels
- Support the management of activation briefs and support in the development and execution of Consumer & Customer solutions and implementation
- Utilize the principles of reach and conversion to develop insight-driven in-store strategies to motivate consumers
- Support the Customer Marketing team with input into the brand planning process, range reviews, customer reviews, and other key customer meetings
- Work collaboratively with the Commercial Sales team to ensure consistent messaging and activity are adhered to and all relevant parties are aligned
- Ensure that Merchandise standards "The Perfect Store" are adhered to for best-in-class execution of all BTL activation
- Support Call Cycle content across the Marketing and Sales team
- Trade Visits to maintain relevance, exposure to the market, challenges and trends
- Partner with brand managers to agree on activations and budgets required to drive activations in line with brand plans
Skills on Resume:
- Marketing Collaboration (Soft Skills)
- BTL Strategy Execution (Hard Skills)
- Brand Guideline Compliance (Hard Skills)
- Activation Management (Hard Skills)
- In-Store Strategy Development (Hard Skills)
- Brand Planning Support (Soft Skills)
- Consistent Messaging (Soft Skills)
- Merchandise Standards Enforcement (Hard Skills)
2. Customer Marketing Specialist, GreenTech Innovations, Denver, CO
Job Summary:
- Work with the marketing, sales and customer experience team to plan and execute account-based marketing campaigns and loyalty programs.
- Own, and manage the optimal ABM tech stack, including implementation of CRM.
- Use data to develop member segmentation and create marketing automation strategies.
- Collaborate with marketing and sales on campaigns, custom content, digital marketing and message testing.
- Identify effective strategies and content for key personas within the customer base.
- Manage all aspects of email marketing including writing copy, building templates and maintaining lists.
- Work with key stakeholders to execute impactful customer engagement activities and content
- Create and execute marketing campaigns including webinars, user groups and events.
- Work closely with field marketing, client development and sales teams
- Identify new projects and opportunities to amplify the impact of customer marketing
- Partner with APAC Marketing teams to develop customer inclusions in case studies, blogs, eBooks, etc
- Coordinate the internal sharing and amplification of customer story assets across the organization
Skills on Resume:
- ABM Campaign Planning (Hard Skills)
- CRM Tech Stack Management (Hard Skills)
- Data-Driven Segmentation (Hard Skills)
- Content Collaboration (Soft Skills)
- Persona Strategy Development (Hard Skills)
- Email Marketing Management (Hard Skills)
- Customer Engagement Execution (Soft Skills)
- Marketing Campaign Creation (Hard Skills)
3. Customer Marketing Specialist, BrightPath Enterprises, Raleigh, NC
Job Summary:
- Creates, plans and implements marketing and advertising campaigns/projects that are aligned with the overall marketing and sales strategies of the company
- Communicates regularly with specialized media and advertising channels (traditional and digital)
- Supports creation and development of advertising content related to company products and marketing campaigns
- Works closely with the Sales Team and Product Manager to establish roadmaps, plans, and individual projects to support business growth
- Leads the company's digital marketing activities.
- Administrates company website, FB page, LinkedIn page
- Communicates with traditional and digital advertising agencies
- Supports Sales team in using CRM effectively to maximize sales
- Monitors CRM usage patterns, regular reporting, communicating improvements
- Responsible for CRM data quality and segmentation
- Organizes company customer and internal events
Skills on Resume:
- Campaign Planning (Hard Skills)
- Media Communication (Soft Skills)
- Advertising Content Creation (Hard Skills)
- Sales Collaboration (Soft Skills)
- Digital Marketing Leadership (Hard Skills)
- Website and Social Media Management (Hard Skills)
- CRM Support (Hard Skills)
- Event Organization (Soft Skills)
4. Customer Marketing Specialist, Horizon Digital Strategies, Orlando, FL
Job Summary:
- Development and execution of impactful demand generation campaigns to target market and with key channel partners.
- Ensure effective NPI introduction through the development and execution of targeted (digital first) campaigns to target verticals, channels and influencers.
- Plan and align NPI scheduling with the global HON AD Offering team.
- Develop and execute product promotion campaigns in line with strategic and annual planning requirements
- Develop an annual communications plan with specific goals in terms of MQL, SAL, SQL, Marketing Generated Pipeline, Marketing Generated Revenue and budgets.
- Establish and drive an effective communications strategy for AD globally to all key offering stakeholders, internal sales, channel partners, end users and influencers
- Work with the AD KAM team to ensure key partners establish their own effective communications process for HON AD offerings.
- Be a Customer Marketing champion to drive alignment, buy-in and adoption from channel partners on HON AD initiatives
- Ensure key channel partners are prepared and able to launch HON AD NPIs on time
- Establish communications process for effective communication to key channel customers
- Own the digital media strategy and execution for Xtralis as part of the HON AD business
- Ensure web best practices, track, report and optimize web traffic/experience/effectiveness
- Create digital marketing and (Lead to Revenue) L2R plans for campaigns, product launches, and events, ensuring automated connection to SFDC (NEX) and Marketo
- Own administrative responsibility for web practices and HON compliance
- Align annual activity plan with Offering Management NPI deliverables
Skills on Resume:
- Demand Generation Campaigns (Hard Skills)
- NPI Introduction (Hard Skills)
- Product Promotion Planning (Hard Skills)
- Annual Communication Planning (Hard Skills)
- Stakeholder Communication Strategy (Soft Skills)
- Partner Alignment (Soft Skills)
- Digital Media Strategy (Hard Skills)
- Web Optimization (Hard Skills)
5. Customer Marketing Specialist, Nexa Marketing Group, Seattle, WA
Job Summary:
- Support the regional Sales team, Channel Marketing Manager and Offering Management team
- Develop and drive dynamic, multi-channel campaigns and digital marketing activities into the marketplace to promote the brand and portfolio within different channels and focused verticals
- Create digital marketing and (Lead to Revenue) L2R plans for campaigns, product launches and virtual and in-person events. Integrate campaigns with digital properties and the L2R model
- Drive lead generation activities by identifying opportunities and coordinating resources to increase positive PR and social media and obtain a leading share of voice
- Lead the transformation to digital mind-first activities with the objectives of improving service and quality, reducing costs, and migrating toward more contemporary practices for an enhanced customer experience
- Ensure regional websites and digital tools meet the needs of local brands and customers
- Work with the in-house centers of excellence and external design agencies to develop engaging content and manage and execute innovative campaigns to increase awareness and promotion to grow the brand and portfolio
- Responsible for all internal and external communications via the Marketo and NEX platforms
- Manage regional budget and campaign budgets
- Measure and track the previous month's results (KPIs) and adjust campaigns accordingly
Skills on Resume:
- Sales Team Support (Soft Skills)
- Multi-Channel Campaigns (Hard Skills)
- L2R Plan Development (Hard Skills)
- Lead Generation (Hard Skills)
- Digital Transformation Leadership (Hard Skills)
- Website Optimization (Hard Skills)
- Content Creation Management (Hard Skills)
- KPI Tracking (Hard Skills)
6. Customer Marketing Specialist, Pinnacle Growth Partners, Phoenix, AZ
Job Summary:
- Understand customers’ decision journey, market dynamics and competitive landscape
- Develop new and different marketing campaign concepts and briefs reflecting paid, earned, shared, and owned tactics
- Plan and execute omnichannel marketing campaigns that drive preference for the company's products and services resulting in engagement and leads
- Work effectively with senior leadership as an adviser and change agent, and work seamlessly with colleagues in other businesses and regions
- Engage with offering managers, segment marketing and channel marketing
- Oversee the development of all marketing tactics that move customers through the sales funnel, as well as content and creative development, and engage with agencies and internal services
- Determine the correct KPIs to track success
- Test, measure, and optimize campaign performance to deliver on business objectives
- Build out the customer marketing strategy, ideation, journey mapping, stakeholder management, implementation of email builds, sms marketing, and reporting.
- Have a data-driven approach to develop an understanding of customer behavior and patterns, and in turn, translate these into a design and CRM program.
- Work closely with peers across Marketing, Customer Operations & Analytics, Digital Analytics & Optimisation and Product Teams.
Skills on Resume:
- Customer Journey Analysis (Hard Skills)
- Campaign Concept Development (Hard Skills)
- Omnichannel Campaign Execution (Hard Skills)
- Leadership Collaboration (Soft Skills)
- Marketing Tactics Oversight (Hard Skills)
- KPI Tracking (Hard Skills)
- Campaign Performance Optimization (Hard Skills)
- Data-Driven Strategy (Hard Skills)
7. Customer Marketing Specialist, Luminary Communications, Chicago, IL
Job Summary:
- Facilitate the planning, execution and reporting of the EU customer marketing roadmap
- Assist in creating customer-facing or Account Manager tools, including compelling HTML emails (Pardot), flyers, and social media posts, based on existing templates and/or creating new documents that meet corporate branding guidelines.
- Assists in the booking and execution of EU and local media and events.
- Utilize marketing tools, techniques and software solutions (Pardot and SFDC) to support creating a company-wide approach towards building data-driven campaigns, including incorporating segmentation and marketing automation workflows into targeted marketing campaigns.
- Help drive social selling practices, LinkedIn and sales navigator within the sales and customer-facing teams
- Optimize customer data collection, qualification and segmentation opportunities for all campaigns and activities that meet current GDPR compliance and corporate SFDC best practices.
- Work closely with the marketing systems team on reporting campaign results to senior management and explaining variances.
- Participates as a member of EU marketing core project teams as assigned and works closely with stakeholders in prioritizing campaign deliverables and establishing/managing timelines.
- Help Account Managers and management with CRM databases.
- Delegates and coordinates marketing efforts with external suppliers
Skills on Resume:
- Customer Marketing Roadmap (Hard Skills)
- Customer Tool Creation (Hard Skills)
- Media and Event Assistance (Soft Skills)
- Marketing Automation (Hard Skills)
- Social Selling Practices (Hard Skills)
- Data Segmentation Optimization (Hard Skills)
- Campaign Reporting (Hard Skills)
- Supplier Coordination (Soft Skills)
8. Customer Marketing Specialist, Crestview Media, Portland, OR
Job Summary:
- Deliver allocated customers’ SLAs and NPS ensuring the retention and satisfaction of clients including monthly Revenue & GM invoicing targets
- Manage internal stakeholders within Operations areas to ensure coordinated delivery of services to clients
- Escalation point for allocated customers concerning operational services
- End to end initiatives delivery (from inception to delivery) via coordination of internal Ingenico resources
- Partner with the Account Manager to support the Pre-sales, commercial and contract management. Identify new opportunities within accounts
- Forecasting, reporting and service plans in place with each customer
- Complete asset management and assessment through forecasting activities across swaps, installs, upgrades and ensuring the correct strategic plans are executed.
- Add value to clients through ongoing assessment and be the strategic thought leader in offering new innovative services and provide recommendations to improve either processes or service offers
- Partner with the Account Management team and Software Delivery team to ensure the delivery of end-to-end solutions for customers
- Lead the customer engagement from a service perspective and collaborate with process owners to ensure SLAs are exceeded
- Provide a monthly view of Portfolio services per client (Revenues & GM)
Skills on Resume:
- SLA Delivery (Hard Skills)
- Stakeholder Management (Soft Skills)
- Escalation Handling (Soft Skills)
- Initiative Coordination (Hard Skills)
- Pre-Sales Support (Hard Skills)
- Forecasting and Reporting (Hard Skills)
- Asset Management (Hard Skills)
- Customer Engagement Leadership (Soft Skills)
9. Customer Marketing Specialist, Redwood Marketing Solutions, Sacramento, CA
Job Summary:
- Support the Marketing Managers to deliver segment-led integrated marketing and email communications plans across the different product offerings from participation right through to elite.
- Support the Marketing team to grow and engage with the existing fan base and take charge of CRM database planning and implementation.
- Coordinate the implementation of integrated marketing and communications plans with a focus on email marketing.
- Work closely with CA functional areas and appropriately brief them on requirements and input into their proposed support plans.
- Successfully setting up & deploying EDM campaigns with Acoustic.
- Analyzing data and preparing reports on each EDM to provide recommendations and suggestions for future EDMs and partners.
- Tracking performance of new CRM initiatives, including new journeys and A/B testing.
- Reporting on data errors and escalating potential issues.
- Contributing to the development of and execution of marketing plans to drive attendance and participation outcomes across product portfolios.
- Development of content plans with the greater marketing team to ensure alignment.
- Supporting the ICC World T20 team on the delivery of their tournament requirements and ensuring alignment of go-to-market strategies.
- Ensuring the Cricket Australia brand and identity are adhered to in all campaigns, communication materials and channels including the development of presentation materials.
- Coordinating campaign approval process with legal and commercial teams.
- Assisting with writing, editing and proofing marketing campaign materials, managing consistency with brand, creative and media strategies.
Skills on Resume:
- Integrated Marketing Support (Hard Skills)
- Fan Base Engagement (Soft Skills)
- Email Campaign Management (Hard Skills)
- Cross-Functional Collaboration (Soft Skills)
- EDM Campaign Deployment (Hard Skills)
- Data Analysis and Reporting (Hard Skills)
- CRM Initiative Tracking (Hard Skills)
- Brand Consistency Management (Hard Skills)