CUSTOMER FULFILLMENT MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: September 11, 2024 - The Customer Fulfillment Manager excels in managing operations, supply chain, and logistics, boasting proficiency in ERP systems like SAP and Oracle. Demonstrates exceptional attention to detail and the capability to perform under pressure, ensuring the highest standards of customer experience. Combines strong communication skills in English and Russian with proven project management abilities to effectively handle competing priorities in a dynamic environment.
Essential Hard and Soft Skills for a Standout Customer Fulfillment Manager Resume
- ERP Proficiency
- Supply Chain Management
- Logistics Coordination
- Project Management
- Demand Planning
- Data Analysis
- Reporting
- Inventory Management
- Process Optimization
- Compliance Oversight
- Communication Skills
- Problem-Solving
- Attention to Detail
- Time Management
- Adaptability
- Multitasking
- Leadership
- Team Collaboration
- Strategic Planning
- Stress Management
Summary of Customer Fulfillment Manager Knowledge and Qualifications on Resume
1. BA in Supply Chain Management with 7 years of Experience
- Experience in operations, supply chain, logistics, sourcing, project management demand planning etc roles.
- Proficient in various ERP’s (SAP, Oracle Alpha / Charlie) with the ability to learn and adapt to new systems
- Strong attention to detail and drives complete resolution
- Ability to work under time and performance pressure
- Fluent in the English and Russian
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
- Ability to work with multiple & competing priorities in a fast-paced environment
- Understanding of the importance of the customer experience.
2. BA in Business Administration with 5 years of Experience
- Experience in a financial/billing, customer support, operations, or forecasting role
- Knowledge & experience within the power generation services, industrial, manufacturing industry
- Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages
- Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam
- Proficient in IT systems with ability to learn and adapt to new systems quickly
- Good financial knowledge and commercial / contractual experience
- Demonstrated communication & organizational skills
- Strong interpersonal skills
- Comfort level with technology, ability to sort and filter online information.
- Prior experience with an online or retail business
- Work independently and have a somewhat flexible schedule, including weekends.
3. BA in Operations Management with 8 years of Experience
- Experience in supply chain, within customer logistics or customer fulfillment roles.
- Experience in FMCG industry, with experience in food
- Experience with retail, club, and e-commerce channel customers
- Experience with foodservice channel highly
- Demonstrable proficiency in SAP related to orders fulfillment, warehousing and transportation recording and reporting
- Experience with third-party warehousing and transportation providers
- Demonstrated ability to lead a team located across multiple office locations.
- Strong leadership and interpersonal skills.
- Proficient in Microsoft Office Suite, with advanced Excel knowledge and skills.
- Strong customer focus solution orient.
- Strong attention to detail and a keen eye to maintain brand standards.