CUSTOMER DEVELOPMENT MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 6, 2024 - The Customer Development Manager combines strong customer service and interpersonal skills with exceptional analytical prowess. Boasts extensive experience in key account management within multinational FMCG companies, underscored by a robust command of MS Office and fluent English. Adept at fostering durable relationships with all stakeholders, demonstrating keen business acumen and negotiation skills essential for navigating the luxury brand market.

Essential Hard and Soft Skills for a Standout Customer Development Manager Resume
  • Key Account Management
  • Data Analysis
  • Financial Forecasting
  • CRM Software Proficiency
  • Market Research
  • Strategic Planning
  • Pricing Strategy
  • E-commerce Management
  • Sales Forecasting
  • Channel Development.
  • Interpersonal Communication
  • Problem Solving
  • Leadership
  • Team Collaboration
  • Negotiation
  • Adaptability
  • Presentation Skills
  • Time Management
  • Conflict Resolution
  • Customer Relationship Building.

Summary of Customer Development Manager Knowledge and Qualifications on Resume

1. BA in Business Administration with 5 years of Experience

  • Strong customer service and interpersonal skills
  • Exceptional analytical skills
  • Time management and multitasking skills
  • Strong organizational skills and attention to detail
  • Experience in key account management or similar area in multi-national companies, preferably in the FMCG sector
  • Experience in managerial skills
  • Analytical, strong business acumen, negotiation and presentation skills and must be result-driven
  • Strong literacy in MS Office
  • Good command of English, both spoken and written   
  • Knowledge/experience working with premium brands / within luxury outlets.
  • Ability to build and maintain strong relationships with both internal and external stakeholders.

2. BA in Marketing with 3 years of Experience

  • Previous experience working with a large National Customer
  • Key Account Management experience, Consumer-Packaged Goods with Natural & Organic experience 
  • Ability to operate independently and with a strong sense of initiative, resilience and perseverance
  • Proven leadership skills and a desire to influence and deliver timely results
  • Ability to hypothesize solutions
  • Proven ability to problem solve, think laterally, and come up with new ideas
  • Influencing skill and negotiation skill
  • Strong commercial understanding of business issues/opportunities
  • Good MS Office computer skills
  • Strong analytical skills with the ability to develop strategies, tactics, and measurable implementation

3. BA in Communications with 6 years of Experience

  • Customer/ Channel Sales experience – Food Service 
  • Proficiency with analytics, metrics, and drawing insights from large data sets. Strong MS Excel skills.
  • Experience supporting overall Foodservice channel initiatives, including large Multi-Unit commercial chain operators (Limited Service & Full Service).
  • Ability to develop support and tools for Upfield to achieve pre-planned results in a meeting or discussion by negotiating for those results.
  • Ability to develop support and tools for Upfield to perform product training aimed to reinforce the attributes and benefits of the product portfolio.
  • Ability to interact with various cross-functional areas within Upfield, as well as external resources.
  • Good command of English
  • Passionate & self-motivated
  • Strong understanding of sales and marketing strategy and planning issues
  • Work well under pressure

4. BA in Economics with 6 years of Experience

  • Self-motivated and driven to exceed goals and expectations while also being able to function effectively as part of a team
  • Excellent organizational skills
  • Demonstrates analytical skills
  • Ability to build strong customer relationships
  • Proven track record using a consultative selling process to propose solutions to customers
  • Ecommerce experience 
  • Experience working with a syndicated service (Nielsen, IRI) account 
  • Microsoft Office or Google Suite proficiency (i.e., Sheets, Slides, Docs) 
  • Experience in Sales, Marketing, for Fast Moving Consumer Good Industries
  • Excellent verbal and written communication skills
  • Proactive approach to problem solving.

5. BA in Advertising with 3 years of Experience

  • A proven track record for achieving targets and delivering success.
  • Strong communication skills and proficiency in English
  • Strong understanding of building strategic partnerships with customers across all levels, owners & store levels
  • Experience handling sales & key accounts preferably from the Optical or FMCG industry with basic knowledge of brand & category management
  • Thorough knowledge and understanding of sales applications & principles, PC skills - Advanced Microsoft PowerPoint & Excel
  • Excellent interpersonal (handle all levels), leadership, written
  • Strong analytical skills with ability to be detailed yet strategic
  • Proactive, innovative, independent worker, has initiative, excellent team player with strong commitment to drive business result
  • Experience in a sales role within a customer focused environment
  • Qualified as a registered optometrist and experience in the optical industry