• Build a customer-specific strategic plan. 
• Work collaboratively with the Marketing and Planning & Execution teams to ensure that each customer has an individual annual plan that delivers against channel commercial goals and strategic direction, prior to the commencement of the financial year
• Work with the Planning & Execution team to develop a customer-specific tactical plan that delivers BSD share, net revenue & trading contribution targets and which is aligned with the strategic plan
• Build outlet-level execution plan and work collaboratively with customers to negotiate the delivery of the plan
• Responsible for the deployment of the point of purchase plan and for feeding flex requirements back to the Planning & Execution team as part of collaborative and dynamic management of the central calendar of activity.
• In instances where the price increase is required, to be accountable for pre-conditioning, creation, and execution of the plan and objection handling associated with the proposed change.
• Responsible for working with the Customer Logistics Manager to ensure accurate forecasting of customer volumes to assist total business planning accuracy
• Build and then lead a broad and deep customer contact strategy to enable identify and capitalize on further business opportunities.
• Ensure that high-quality preparation is done prior to customer meetings and that those customer meetings are appropriately structured and run, in order to maximize business opportunities. 
• Accountable for ensuring that team engage with customers in the same, efficient way
• Manage all of the above responsibilities and associated business processes using recognized customer relationship management (CRM) tools e.g. Siebel, SAP, etc

Skills: Strategic Planning, Tactical Development, Negotiation and Execution, Price Management, Forecasting Accuracy, Relationship Building, Meeting Preparation and Management, CRM Tool Proficiency

• Item Creation and Maintenance: GDSN loading, WM item creation templates, assortments, and promotional display creation.
• Price Management: allowances and claim management.
• Modular Management: modular UPC templates, item, and floorplan matrix, set pipe planning, order submission.
• Owns item and promotional execution strategy and leadership of cross-functional teams 
• Plan and execute against the stated item and promotional strategies.
• Take a leadership role in HBI's TRAK process to ensure successful execution of programs and completion of objectives.
• Build communication and cooperation among functional management areas that impact account needs 
• Deliver marketable, competitive products that will provide opportunities to the account, and drive growth for HBI.
• Develop strong relationships with both internal and external category stakeholders.

Skills: Item and Data Management, Price and Claim Management, Modular Planning, Cross-functional Leadership, Strategy Execution, Process Management, Stakeholder Communication, Relationship Development

• Provide inputs for development, implementation, and evaluation of GT merchandising guidelines.
• Provide insights on market intelligence and provide recommendations.
• Initiate Distributor and/or Customer's Trading Terms.
• Develop and maintain the area’s distributor/customer profiles, business planning, and review presentations.
• Manage company’s relationship with assigned distributors/ customers.
• Establish strategic, cross-functional relationships and regular dialogue with key stakeholders.
• Provide inputs on the development of GT shopper Insights.
• Implement Financial Viability Analysis for distributors and provide recommendations.
• Coach and build team’s capability and competency.
• Responsible for own self-development plans.
• Actively participate in the GPM process to support KC’s plan to drive a high-performance culture.
• Review the Compensation & Benefits for the 3rd party distributor sales team.

Skills: Merchandising Development, Market Intelligence Analysis, Trading Terms Initiation, Distributor Management, Stakeholder Engagement, Financial Analysis, Team Coaching, Compensation Review

• Pro-actively track the performance of accounts, implementing course-correct tactics as necessary & driving a dynamic, cross-functional, collaborative way of working in order to maximize the performance of business area
• Attend relevant meetings & conferences and run own appropriately structured, execution-focused team meeting.
• Provide strong leadership, coaching, and management to direct reports enabling them to maximize both personal and professional potential and deliver the Customer Management strategy & vision.
• Build high-quality objectives and development plans for direct reports, aligned to the business unit and corporate strategies and drive a culture of accountability for delivering against these
• Set clear performance expectations and maximize individual and team performance through execution of the People Manager Standards and ensuring that an appropriate amount of time is spent out in the field with individual team members.
• Ensure appropriate skills, knowledge, and behavioral development of team members, including ensuring that they fully understand Britvic DNA and the Customer Management Functional Skills Framework.
• Take accountability for effectively resourcing account team and for only recruiting high-quality talent to the business.
• Actively manage people issues in a timely and professional manner and in line with HR policies and guidelines.
• Be fully accountable for the company of accounts within area of responsibility, building and agreeing an investment plan for the channel to drive the AOP objectives
• Administer allocated budgets ensuring that money is spent in line with guidelines agreed with channels and brands and that return on investment is maximized
• Be fully accountable for the creation of terms and ensuring appropriate coaching of a team in the creation of these. 
• Work collaboratively with Finance in ensuring an appropriate level of internal sign-off of terms.
• Responsible for setting up some rebates & settling some claims where there are key-value / risk/scale drivers

Skills: Performance Tracking, Tactical Implementation, Leadership and Coaching, Team Management, Performance Management, Talent Recruitment, Budget Administration, Collaborative Working

• Serve as a partner and channel expert for customers to advise and develop the business to achieve joint business goals
• Work closely with brands to develop, maintain, and implement channel portfolio strategies
• Go-to-channel and promotional plans to ensure that sales, distribution, and merchandising opportunities
• Pitch and negotiate with channels’ category manager to maximize brand’s exposure and visibility
• Manage forecast, inventory level, assortment review, and ordering for brands
• Submission of reports, trade investments, and promotional claims to the customer(s) on a timely basis
• Manage all channels' seller centers and trade activities to ensuring strong seller's store ratings
• Analyze sales performance and promotion activities on a monthly basis 
• Improve and enhance forward plans, recommend remedy action plans 
• Take ownership of assigned accounts(s) and identify areas for growth/improvements
• Manage and advise new brands on every aspect of engaging in e-commerce setting up strategies for assortment selection, pricing, warehousing, content, campaigns, and post-campaign analysis
• Conduct regular meetings and business reviews with a customer(s) and channels to ensure business progress and alignment towards agreed goals

Skills: Channel Strategy, Sales Negotiation, Inventory Management, Financial Reporting, E-commerce Management, Performance Analysis, Stakeholder Engagement, Strategic Planning.

• Experience in account management/portfolio ownership.
• Direct and recent experience working with Dollar General is strongly recommended.
• Experience working with other national chains
• Experience in merchandising, retail, or buying 
• Previous experience and the ability to work in a fast-paced entrepreneurial environment.
• Big picture orientation with attention to detail and accuracy.
• Ability to work well with others while driving improvement of performance of the team.
• Exceptional organizational and problem-solving skills.
• Leadership Experience.
• Key Account Management experience in Consumer-Packaged Goods 

Qualifications: BA in Advertising with 6 years of Experience

• Experience in FMCG sales and management of field sales team
• Good communication skills, interpersonal skills, and presentation skills
• Influencing skills and negotiation skills
• Good in MS office computer skills
• Strong commercial understanding of business issues/opportunities
• Strong understanding of sales and marketing strategy and planning issues
• Strong analytically skills with ability to develop strategies, tactics and measurable implementation
• Ability to operate independently and with a strong sense of initiative, resilience, and perseverance
• Proven leadership skills and a desire to influence and deliver timely results
• Previous experience working with Channels accounts (ex. Dollarama, Giant Tiger, etc.) or large National Customers

Qualifications: BA in Economics with 5 years of Experience

• Experience in FMCG sales handling major/key accounts Strategic thinker 
• Excellent skills in data analysis and time management
• Excel and PowerPoint proficient
• Strong demonstration of business partnering/customer service
• Good communication skills, assertive and flexible
• Good project management skills
• Highly adaptable and open to learn new concepts
• Shows initiative and creativity
• Conscious about quality of work
• Can work independently and solve problems

Qualifications: BA in Communications with 2 years of Experience

• Possess a passion for data and analytics and love telling stories based on these insights.
• The ability to working in a fast-paced environment drives and managing ambiguity
• Possess a passion for Omnichannel retailing, digital shopper experiences, and building brands in a constantly evolving environment.
• Sales experience - FMCG 
• Experience working in consumer product goods 
• Google Suite proficiency (i.e, Sheets, Slides, Docs) 
• Prior Retail Account Management experience
• Fluent understanding of forecasting, Nielsen and trade management system
• Experience in sales roles or adjacent 
• Effective written and verbal communications skills.

Qualifications: BA in Marketing with 3 years of Experience

• Strong relationship-building skills with internal and external partners, effectively served as the lead in account relationship management and selling for target accounts.
• Excellent verbal and written communication skills.
• Strong financial and business acumen, understanding of market dynamics, sub-channels, customers, distributors, and market-specific legal requirements.
• Ability to anticipate needs of key customers and distributor partners, deliver proactively against needs.
• Strong proficiency in problem solving, prioritization, and the ability to multitask in a rapid-changing environment.
• Demonstrated ability to influence and collaborate with stakeholders at all levels.
• Strong attention to detail.
• Flexible and able to adapt with agility.
• Effective budget management capabilities.
• Leadership Competencies

Qualifications: BA in Business Administration with 5 years of Experience