CUSTOMER ENGAGEMENT MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 9, 2024 - The Customer Engagement Manager brings expertise in project management and conference planning, ensuring seamless execution of large-scale projects. Leads teams of various sizes, developing Standard Operating Procedures (SOPs) and tracking metrics to identify trends and improve performance. Demonstrates excellent organizational and communication skills, with proficiency in MS applications, delivering high-quality results while meeting deadlines.

Essential Hard and Soft Skills for a Standout Customer Engagement Manager Resume
  • CRM Software Proficiency
  • Data Analysis
  • Project Management
  • Financial Forecasting
  • Strategic Planning
  • Content Management Systems
  • Marketing Automation Tools
  • Social Media Analytics
  • Customer Lifecycle Management
  • Reporting Techniques
  • Communication
  • Leadership
  • Problem-Solving
  • Empathy
  • Adaptability
  • Negotiation
  • Team Collaboration
  • Customer-Centricity
  • Active Listening
  • Persuasion

Summary of Customer Engagement Manager Knowledge and Qualifications on Resume

1. BA in Advertising with 10 years of Experience

  • Must have extensive knowledge of the following communication channels – Direct Mail, Email, Outbound Telemarketing, SMS, MMS, Mobile Applications and Newsletters.
  • Must have experience with Customer Privacy, Do Not Contact, Behavioral Tracking and CAN-SPAM regulations.
  • Strong technical and operational knowledge of database design, theory and logic, email technologies, and most data processing and management applications.
  • Proven ability to prioritize and manage multiple assignments/campaigns simultaneously 
  • Deep understanding and experience with statistical analysis, modeling and data base mining
  • Ability to detailed campaign financial forecasting and analysis, business case development, and marketing plan expertise 
  • Advanced experience with standard MS Office applications (Excel, Word, PowerPoint, etc.)
  • Well organized, strong administrative and detail oriented skills and excellent interpersonal and negotiation skills 
  • Excellent written and oral communication skills, including speaking in front of small and large groups, with expertise in successfully leading across organizational boundaries, including strong relationship management skills.
  • Professional experience within the wireless and/or technology industry preferred, and wireless voice/data service provider experience
  • Experience with P&L accountability 
  • Experience with a marketing resource management tool such as Unica, Adobe, SAS

2. BA in Marketing with 10 years of Experience

  • Ability to prioritize work maintain good judgment in a rapidly changing environment and synthesize insights and next steps from a large amount of sometimes conflicting data to identify common patterns, meet customer requirements, and accelerate AWS’s business.
  • Exceptional written, presentation, and verbal communications skills that can be applied across organizational levels, including ability to build comprehensive, compelling, and actionable presentation and communication materials that span functions and groups.
  • Experience in technology-related sales or technical leadership
  • Experience in successful people management and development
  • Working knowledge of hyperscale, commercial cloud solutions
  • Proven track record of effective leadership
  • Demonstrated ability to audit, analytical and quantitative skills
  • Ability to work with business owners to define key business questions and to build data sets that answer those questions
  • Hands-on experience and a tenured leadership foundation in the following areas: planning & process, product, financial planning, organizational change, communications & strategy execution
  • Demonstrated experience navigating a global, matrixed, and virtual work environment
  • Demonstrated ability to understand and discuss technical concepts, schedule tradeoffs and evaluate opportunistic new ideas

3. BA in Business Administration with 9 years of Experience

  • Demonstrated performance in highly complex environments with an ability to think big, dive deep, and deliver results. 
  • Strong understanding of AWS customer requirements and business needs. 
  • Ability to work collaboratively and earn trust across customers’ businesses, from the C-level to the technical user community. 
  • Self-starter who can navigate AWS’s internal environment to solve complex customer challenges and close deals. 
  • Exceptional cross-organization collaboration-building skills, including the ability to partner with teams with multiple different priorities.
  • Able to manage a high degree of complexity and to distill information
  • Able to think both strategically at a global level as well as effectively developing key processes, and deliver and distribute information across multiple channels and mediums. 
  • Preference for experience in strategic planning.
  • Deep understanding of Amazon Culture of Innovation with a passion for fostering an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.
  • Project Management skills and ability to lead multiple high-profile projects of varying timelines simultaneously and across a distributed set of stakeholders without direct ownership of resources. 
  • Strong sales acumen and understanding of the customer decision-making process

4. BA in Communications with 4 years of Experience

  • Software product and industry knowledge and experience, including familiarity with Deltek / other SaaS solutions
  • Ability to work independently and autonomously
  • Experience in identifying opportunities to increase engagement with customers
  • Experience in ensuring a successful customer upgrade to new product releases
  • Strong ability to communicate confidently with customers
  • Experience working with product management and product marketing teams
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Experience providing strategic support to GAs
  • Experience formulating meeting agendas/topics

5. BA in Public Relations with 8 years of Experience

  • Experience/certification in project management
  • Experience with conference planning, organizing, and/or customer service management
  • Excellent organizational and written/oral communication skills, including editing and proofreading
  • Ability to lead small- to medium-sized teams to include planning, organization, control, integration, and completion within area of assigned responsibility
  • Ability to lead large-sized projects of varying scope and complexity
  • Ability to develop Standard Operating Procedures (SOPs)
  • Experience tracking metrics, developing lessons learned and identifying trends
  • Experience coordinating and facilitating meetings and conferences
  • Meticulous attention to detail and deadlines
  • Proficient in MS applications (Visio, Power Point, Excel, Outlook, Word, Project)
  • Documented working knowledge of process improvement models (CMMI-SVS, Six Sigma)

6. BA in Advertising with 5 years of Experience

  • Prior e-commerce or marketplace experience is highly desirable
  • Proven experience in a customer marketing role
  • Prior experience working with a marketing communication/engagement platform. 
  • Prior experience with Tableau 
  • Highly numerical & analytical, with the ability to translate insights into strategy
  • Attention to detail and excellence in execution
  • Ability to innovate in a company that not only encourages it but will facilitate it
  • Creative Thinker & Highly adaptable
  • Both an Effective Team Leader & A Player
  • Strong sense of Integrity
  • Powerpoint & Excel skills
  • Experience with clearance verification and Non-Disclosure Agreements

7. BA in Marketing with 6 years of Experience

  • Client engagement experience, specifically around customer insights, client events plan, retail, and/or retention/loyalty programs
  • Proven track record for driving Client engagement excellent results and strong events ROI
  • Familiar with Client Engagement data and consumer insights, high degree of comfort with data analysis
  • Good understanding of Luxury Client Experience and in Tune with Current Luxury Experiences. 
  • Experience in working within a Multicultural Environment
  • Multi-tasking & Excellent organizational skills
  • Strong Attention to Details
  • Excellent in Project/Event Management and resourcefulness
  • Good Communications & Analytical Skills
  • Amicable & empathic personality
  • Positive attitude, High Driven & Result Oriented

8. BA in Business Administration with 2 years of Experience

  • Strong skills and expert knowledge in serving SMB customers via scalable strategies. 
  • Have experience with email campaigns, engaging in live chat conversations, and running webinars.
  • Ability to work well with peers and subordinates
  • Demonstrates experience in providing leadership and motivation
  • Working knowledge of Call Centers concepts, practices, and procedures
  • Experience selling IT Solutions
  • Good understanding of cloud services
  • Experience utilizing collaboration tools, including LinkedIn Navigator and CRM
  • License certifications and SAM experience 
  • Services and AWS sales experience 
  • Experience with O365 

9. BA in Communications with 7 years of Experience

  • Demonstrate skilled problem-solving capabilities to determine solutions and options to resolve problems
  • Knowledge of and passion for marketing & sales, customer experience strategy, digital strategy, and innovation, including how they impact business outcomes
  • Customer engagement experience, preferably in enterprise B2B tech/software companies
  • Strong ability to execute successful programs per measurable and established goals
  • Experience working with sales and marketing teams remotely
  • Customer engagement or Voice of the Customer program experience 
  • Experience marketing to security and/or IT audiences
  • Ability to work effectively remotely, with some travel required for customer meetings, event participation and team meetings in the future
  • Able to communicate and collaborate effectively across all team members from highly technical to executive level
  • Strong attention to detail and an ability to manage numerous deadline-driven projects simultaneously.
  • Highly organised and able to work under pressure.
Relevant Information
Customer Development Manager Skills, Experience, and Job Requirements
Customer Director Skills, Experience, and Job Requirements
Customer Engagement Executive Skills, Experience, and Job Requirements