CUSTOMER OPERATIONS MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 12, 2024 – The Customer Operations Manager has expertise in driving continuous process improvements and consistently delivering results. This role requires a proven ability to influence stakeholders at all levels and solve critical B2B customer issues through confident communication. The manager also has strong leadership skills and operational experience in warehousing and transport, ensuring effective management and team improvement in a corporate environment.

Essential Hard and Soft Skills for a Standout Customer Operations Manager Resume
  • Order Management
  • Data Analysis
  • Inventory Control
  • Customer Database Tools
  • Logistics Coordination
  • Sales Forecasting
  • Supply Chain Management
  • KPI Tracking
  • Contract Review
  • CRM Systems
  • Communication
  • Problem Solving
  • Leadership
  • Time Management
  • Adaptability
  • Conflict Resolution
  • Critical Thinking
  • Collaboration
  • Attention to Detail
  • Teamwork

Summary of Customer Operations Manager Knowledge and Qualifications on Resume

1. BA in Industrial Engineering with 8 years of Experience

  • Experience in Support Management or Sustaining Engineering Management
  • Unix environment experience (Red Hat Linux) including shell scripting
  • Software development experience in C++ or Java and Python
  • Network monitoring and application instrumentation experience
  • System performance debugging and kernel forensics experience
  • Strong troubleshooting and performance tuning skills (TCP/IP, DNS, File system, Load balancing, etc)
  • Knowledge of file system, kernel, and database internals – latency, throughput, reliability, availability, consistency, security, etc.
  • Strong knowledge of RDBMS concepts and SQL
  • Provisioning and operating large-scale compute/storage systems
  • Excellent communication skills
  • Strong analytical skills help to understand caseload trends

2. BA in Operations Management with 5 years of Experience

  • Experience in leadership in a matrix and complex organization
  • Experience mentoring, coaching and motivating to create high-performing leadership teams
  • Experience executing talent management and succession planning strategies
  • Experience leading multi-channel service teams
  • A broad range of proven managerial competencies and exceptional influencing skills.
  • A strong team player, who is self-driven
  • A high personal commitment to driving engagement, building and developing teams
  • Self-organized, flexible, motivated, driven to succeed and to share success with others
  • Commercially focused to drive profitable results for the business
  • Understanding of budget and risk management

3. BA in Economics with 10 years of Experience

  • Working experience in a supply chain function, and experience in more than one supply chain function.
  • Excellent understanding of Material Requirements Planning (MRP), ATP and master scheduling.
  • Excellent understanding of national and international trade requirements to align customs/trade functions with business objectives.
  • Must have team management experience
  • Excellent understanding of supply chain processes (plan, source, make deliver).
  • The ability to identify cutting-edge analytical tools, models and methods for making key business decisions.
  • Excellent communication and influencing skills, mastery of English and local language.
  • Excellent internal and external relationship management skills.
  • Extensive knowledge and understanding of how to analyze business problems
  • Advanced Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling.
  • Strong project management skills, with the capability to manage cross-functional teams in multiple geographies.

4. BA in Business Administration with 6 years of Experience

  • Operations experience preferably at a SaaS company.
  • The ability to understand and effectively communicate complex business requirements for technical implementation.
  • Understand Salesforce well and can design and implement Salesforce solutions to solve business challenges with resource limitations.
  • Highly skilled in all aspects of the customer lifecycle from onboarding to renewal, with strong client positioning.
  • Easily build rapport and establish relationships with colleagues across all departments.
  • Be curious, solutions-orientated and always need to know the why and how behind everything.
  • Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint) and/or Google Suite products (Slides, Sheets, Drive, Docs, etc).
  • Strong verbal and written communication skills, know how to get your message across effectively.
  • Strong leadership skills including team-building and conflict resolution and management.
  • Excellent understanding of developing and managing a trade compliance program.

5. BA in Supply Chain Management with 7 years of Experience

  • Tertiary qualification in information technology or similar field 
  • Have ITIL Foundation and ITIL Capability qualifications
  • Suitable vendor certifications & ITIL Intermediate certification in Operational Support & Analysis
  • Experience in IT engineering/operations or similar field
  • Good stakeholder engagement and communication skills
  • The ability to build credibility with customers, leaders and internal working teams
  • Strong analytical and problem-solving skills, and the ability to build sustainable, scalable solutions and processes to meet complex operational problems
  • Skilled in responding to setbacks in an agile and resilient manner
  • Be part of an innovative, forward-thinking Security Operations team that’s committed to excellence.
  • Extensive on-the-job training and certification support.

6. BA in International Business with 9 years of Experience

  • Experience in a leadership role of Operations and or managing customers, preferably from the area of Service Delivery and/or Operations in the telecommunication industry
  • Proven track of delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
  • Demonstrate the ability in financial acumen, and business understanding, financial analysis skills
  • Understanding of Customer and Market insight
  • Strong understanding of HP's overall supply chain strategy.
  • Strong business acumen and technical knowledge within the area of responsibility.
  • Thorough knowledge of inventory modeling and analysis.
  • Strong knowledge-sharing and collaboration
  • Proficiency in communication, negotiation, and presentation skills
  • Strong leadership, business process organizing, and project management skills
  • Excellent English and Japanese 

7. BA in Customer Relationship Management with 6 years of Experience

  • Customer Service Experience, with Operations Management Experience
  • Exemplary multi-tasking skills and time management skills
  • Vendor Management Experience
  • Experience with Customer Service CRMs (Salesforce, Zendesk, or similar)
  • Ability to thrive in a fast-paced and changing environment
  • A history of motivating both individuals and teams to achieve results
  • Ability to create strong relationships at multiple levels, internally and externally
  • Exemplify and model Teamwork across all channels.
  • Strong attention to detail
  • Ability to work unconventional hours including holidays, nights, and weekends

8. BA in Logistics and Transportation with 4 years of Experience

  • Proven working experience as a customer operations manager or retail manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Working knowledge of customer service software, databases and tools
  • Awareness of the industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Must have a customer service orientation
  • Proficiency in English

9. BA in Management Information Systems with 7 years of Experience

  • Experience in process improvement capabilities to drive sustainable continuous improvement
  • Experience in delivering results consistently
  • Experienced stakeholder manager with the ability to influence, negotiate and gain buy-in at all levels of the organisation
  • Strong leadership, and customer relationship skills
  • Experience in B2B customer contact helps you to solve critical situations through confident communication.
  • Numerate and literate with a strong ability to analyze, diagnose and implement team improvement plans
  • Experience in developing customer relationships to drive sales growth in a Corporate environment
  • Experience in operational areas in the field of warehousing, transport or parcel services; ideally in e-commerce.
  • Fluent in German, and English business.
  • Solid knowledge of MS Office applications
Relevant Information
Customer Operations Specialist Skills, Experience, and Job Requirements