CUSTOMER FULFILLMENT MANAGER RESUME EXAMPLE
Published: September 11, 2024 - The Customer Fulfillment Manager oversees daily order processing and monitors the efficient flow of goods. Implements strategic business processes, maintains inventory levels, and ensures a safe work environment. Trains staff, manages budgets, and resolves escalated issues, while providing detailed feedback and reports to enhance operations and customer satisfaction.
Tips for Customer Fulfillment Manager Skills and Responsibilities on a Resume
1. Customer Fulfillment Manager, Lakeside Logistics, Minneapolis, MN
Job Summary:
- Manage all Domestic Orders to the Home Depot
- Build project plans to improve Service level, and On Time Delivery
- Collaborate with the Sales team and Home Depot IPR team to align orders to forecasting process
- Track factory production, inbound shipments, and customer orders to expectations
- Maintain reports critical to business function, including Out of Stocks, Cycle Time, and service level performance
- Capture failures, root cause, corrective action, and document accountability
- Build relationships throughout supply chain to recognize and address process improvement opportunities
- Schedule regular meetings and report all potential supply chain failures and opportunities
- Collaborate with Sales, Marketing, and Finance on new product planning and promotional planning
- Responsible for maintaining key metrics with documented action items for improvement
- Regularly track product inventory, transfers, and projected inventory needs.
- Receive, package and restock product.
Skills on Resume:
- Order Management (Hard Skills)
- Project Planning (Hard Skills)
- Cross-functional Collaboration (Soft Skills)
- Production Tracking (Hard Skills)
- Report Generation (Hard Skills)
- Problem Solving (Hard Skills)
- Relationship Building (Soft Skills)
- Inventory Management (Hard Skills)
2. Customer Fulfillment Manager, Apex Distribution, Richmond, VA
Job Summary:
- Works in conjunction with CSR’s/Program Managers/Sales Directors to service and manage the contract processing/entry of assigned OEM/Services customer accounts.
- Support internal Unison organizations as well as with the customer to support/coordinate extensive activities and contract obligations as required.
- Maintain and enhance customer rapport through business communications to reconcile open contract issues and coordinate applicable changes to the contract including delivery, quantity, configuration and price
- Coordinates the review and documentation of all customer contracts issues including procurement and technical specifications and inputs the associated customer requirements into MRP system.
- Provide assistance in the review and preparation of commercial Quotes/Proposals for customers
- Identifying and implementing efficiency improvements through Lean, simplification principles.
- Help integrate the Unison Business Units through common processes and practices to create a “One” Unison Order Management approach.
- Liaison with GENPACT on customer portals/Training and requirement flow down issues.
- Capture customer requirements from contractual documents, analyze, prioritizing and work with various departments.
- Responsible for capturing changes and updates to processes as needed for customer orders and flow downs to team
- Review, process, package up, and fulfill online orders.
- Maintain packaging and order packing supply levels.
Skills on Resume:
- Contract Management (Hard Skills)
- Customer Relationship Management (Soft Skills)
- Communication Skills (Soft Skills)
- MRP System Proficiency (Hard Skills)
- Proposal Development (Hard Skills)
- Process Improvement (Hard Skills)
- Interdepartmental Coordination (Soft Skills)
- Order Fulfillment (Hard Skills)
3. Customer Fulfillment Manager, Streamline Operations, Albuquerque, NM
Job Summary:
- Oversee the processing of daily orders
- Effectively monitor the flow of goods
- Develop and implement business process initiatives
- Maintain a clean and safe work environment
- Provide input to strategic decisions and ensure adequate inventory levels
- Assist with budget projections, train and mentor staff
- Resolve escalated issues and secure the shipment process
- Provide feedback and specific reports to management
- Track and process customer returns and replacement orders.
- Flag special order needs, and fulfill accordingly.
- Transport orders to 3rd party shipping partners.
Skills on Resume:
- Order Management (Hard Skills)
- Goods Monitoring (Hard Skills)
- Process Development (Hard Skills)
- Safety Compliance (Hard Skills)
- Strategic Planning (Soft Skills)
- Budget Management (Hard Skills)
- Problem Resolution (Soft Skills)
- Staff Training and Mentoring (Soft Skills)