Job Summary: 

• Provide reporting on audits and customer issues via verbal and written formats
• Assist with responding to customer surveys and reviewing customer contracts for Quality sections
• Coordinate customer complaints with the Failure Analysis Team
• Coordinate customer special requirements for MIL Group Testing and FAIRs
• Participate in PCN Group for customer notification of changes
• Manage customer visits and audit requirements
• Maintaining and enriching Customer Success tools and platforms with the most up-to-date data
• Identifying new tools to increase efficiency and automation
• Building a dedicated feedback loop to ensure knowledge flow across the organization
• Identify and report any product nonconformities.

Skills on Resume: 

• Audit Reporting (Hard Skills)
• Customer Survey Assistance (Hard Skills)
• Complaint Coordination (Soft Skills)
• MIL Group Testing Coordination (Hard Skills)
• Change Notification Participation (Soft Skills)
• Customer Visit Management (Soft Skills)
• Customer Success Tools Management (Hard Skills)
• Product Nonconformity Identification (Hard Skills)

Job Summary: 

• Raising Corrective and Preventive Actions from Customer Complaints
• Liaise with internal and external customers to drive Root Cause Analysis and 8D Report
• Handling of customer complaints and return requests if necessary and feedback outcomes of the analysis (including Failure Analysis Reports)
• Present Quality related materials and discuss potential quality issues
• Prepares reports by collecting, analyzing, and summarizing data and making recommendations
• Research, select, implement and maintain digital solutions to enable Customer self-services
• Define, implement and measure OKRs, KPIs and Metrics systems to drive a performance-based organization
• Create and update policies and guidelines to ensure governance and compliance
• Create and deploy Leadership programs to train individuals to become Customer-centric, innovative and inspiring leaders
• Develop and maintain health, safety and employee welfare to create a sustainable workplace

Skills on Resume: 

• Corrective and Preventive Actions (Hard Skills)
• Root Cause Analysis Liaison (Soft Skills)
• Customer Complaint Handling (Soft Skills)
• Quality Presentation (Soft Skills)
• Data Analysis and Reporting (Hard Skills)
• Digital Solutions Implementation (Hard Skills)
• OKRs and KPIs Measurement (Hard Skills)
• Leadership Program Development (Soft Skills)

Job Summary: 

• Oversees Customer Quality process performance (including Complaint Response time, PPM rate, turnaround time for customer requests, projects, and Quality Agreements)
• Manage the process performance of customer complaints in compliance with customer, regulatory, and Company requirements.
• Serves as a backup to review and approve customer complaints responses.
• Leads customer-facing Quality activities related to the role, including complaint crisis management.
• Writes, reviews, and negotiates Quality Agreements, specifications, and Technical Agreements.
• Implement cGMP requirements and Continuous Improvements in Quality Operations.
• Organize required training (internal and external) for staff.
• Maintain individual skills keeping up to date with the latest quality management concepts.
• Assign responsibilities, delegate authority, recruit, select, orient and train employees.
• Maintain Quality performance level by coaching, counseling, disciplining employees, answering grievances, planning, monitoring, and appraising job results.

Skills on Resume: 

• Customer Quality Process Oversight (Hard Skills)
• Complaint Management Compliance (Hard Skills)
• Quality Agreement Negotiation (Soft Skills)
• Crisis Management for Quality Issues (Soft Skills)
• cGMP Implementation (Hard Skills)
• Continuous Improvement in Quality (Hard Skills)
• Training Organization (Soft Skills)
• Employee Performance Coaching (Soft Skills)

Job Summary: 

• Building and standardizing scalable processes and best practices, both for the CSM team and in association with various parts of the organization (Customer Support, Sales, Marketing)
• Assisting with documenting these processes and best practices, delivering training around them, and driving adherence to them
• Defining and producing KPIs, executive reporting, and dashboard creation
• Administration of third-party portals (creating user profiles, troubleshooting, liaising with service providers, etc.)
• Coordinating CSM event planning (webinars, customer events) and communication efforts
• Tracking and helping drive the completion of key CSM deliverables and initiatives
• Utilize key metrics (opportunity, invoices, tickets) and other data (CSAT, Survey, engagement level) to direct customer journey mappings to effectively track and monitor customers success with the Adenza solutions
• Use digital communication tools provided by Adenza (emails, surveys, webinars) to maintain or elevate the customer level of engagements
• Identify the risk of churn based on key indicators (low level of engagement, low number of tickets)
• Co-ordinate the services and efforts of the Adenza organization and partner with the client, to align with client strategy, address burning issues and mitigate risks
• Work closely with CSM Regional Leads, Sales, and Customer Delivery, to proactively manage the relationship with the client

Skills on Resume: 

• Process Standardization (Hard Skills)
• Documentation and Training (Soft Skills)
• KPI and Reporting Creation (Hard Skills)
• Third-Party Portal Administration (Hard Skills)
• CSM Event Coordination (Soft Skills)
• Deliverable Tracking (Soft Skills)
• Customer Journey Mapping (Hard Skills)
• Churn Risk Identification (Soft Skills)

Job Summary: 

• Planning, organizing, and implementing quality systems management aligned with customer demand, OEM/Tier I quality targets, OEM/Tier 1 Customer Specific Requirements (CSRs), and financial targets
• Support local QMS training, deployment, and maintenance (ISO/IATF 16949)
• Lead/Support cross-functional PFMEA/Control Plan “Walks” to assess manufacturing practice versus requirements, and drive corrective actions
• Manage customer complaints and drive real root cause resolution (0km and Warranty). Implement effective corrective/preventive actions with appropriate teams
• The primary interface for Custer Quality Management, Customer Portal, and Scorecard surveillance
• Guarantee Customer Specific Requirements (CSRs) are understood, and well executed, and adequate embedded tests are in place
• Collaborate with key internal stakeholders to ensure high-quality new product release
• Develop Luminar associate skill sets regarding AIAG Core Tools, Problem Solving, and Luminar policy/procedures expertise
• Co-develop and publish the Cost of Poor Quality metrics and drive corresponding improvement plans
• Lead transition from the current state to the Visual Factory showcase

Skills on Resume: 

• Quality Systems Management (Hard Skills)
• QMS Training Support (Hard Skills)
• PFMEA Assessment Leadership (Hard Skills)
• Customer Complaint Resolution (Soft Skills)
• Customer Quality Management Interface (Soft Skills)
• CSR Execution Assurance (Hard Skills)
• New Product Release Collaboration (Soft Skills)
• Quality Metrics Development (Hard Skills)

Job Summary: 

• Monitor customer quality performance as demonstrated by warranty claims or customer rejections (0-km) and initiate investigations accordingly. 
• Contact or visit customers directly to obtain any necessary information. 
• Make daily decisions based on data provided or investigations if a claim will be warranted or denied.
• Monitor customer portals and analyze warranty claim database to compile reports and keep track of customer quality trending.
• Work directly with Factory teams to implement process or product changes to prevent the recurrence of customer defects. 
• Coordinate proper communication with customers in case of major product/process changes and/or claims.
• Visit customer sites to review system settings, installation, procedures, etc. 
• Determine which products to send back to the factory for further testing or analysis. 
• Support the Factory and Engineering teams during product teardown analysis.
• Provide accurate cost of quality information on a monthly, quarterly, and yearly basis. 
• Monitors and tracks all associated losses related to warranty and customer quality.
• Support regional QMS and Customer audits based on IATF 16949 or specific customers’ requirements.
• Support the deployment of continuous improvement tools like Six Sigma methodology or equivalent in EMEA factories whenever applicable.

Skills on Resume: 

• Customer Quality Performance Monitoring (Hard Skills)
• Warranty Claim Investigation (Hard Skills)
• Customer Communication (Soft Skills)
• Portal Data Analysis (Hard Skills)
• Process Change Implementation (Hard Skills)
• Site Visit Coordination (Soft Skills)
• Cost of Quality Reporting (Hard Skills)
• Continuous Improvement Deployment (Hard Skills)

Job Summary: 

• Collaborate with other organizational leaders in and outside of the quality department to ensure the timely completion of NPI and continuous improvement projects and associated quality engineering work to achieve organizational goals and objectives
• Leads the Lean Daily Management Gemba walks as they relate to quality and drive operationally excellent performance in manufacturing and other areas through quality performance monitoring, coaching, mentoring, and leading improvement efforts. 
• Ensure a strong quality support presence in manufacturing operations during all shifts.
• Ensure their team and the organization resolve all customer and operations nonconformances and corrective actions with a sense of urgency and drive for success in excellence
• Collaborate with Customer Quality Managers and the Site Senior Leadership Team to implement new strategies and best practices that continuously move the organization toward best-in-class processes and culture that differentiates PLEXUS quality from competitors
• Accountable to execute Plexus’ Best People strategy, leaders will focus on evaluating potential, driving succession planning and ensuring that their employees receive the development and coaching required to realize their full potential.
• Provide input, analysis, and action plans for quality management reviews
• Ensure management, compliance, efficiency, effectiveness, and control of quality and operational processes
• Ensure site compliance with applicable QMS documentation and communication of QMS effectiveness
• Ensure site compliance with applicable quality control processes (i.e. calibration, ESD, MSD, etc.)

Skills on Resume: 

• NPI and Improvement Project Collaboration (Hard Skills)
• Gemba Walk Leadership (Soft Skills)
• Manufacturing Quality Support (Hard Skills)
• Nonconformance Resolution (Hard Skills)
• Strategy Implementation Collaboration (Soft Skills)
• Leadership Development Execution (Soft Skills)
• Quality Management Review Input (Hard Skills)
• QMS and Quality Control Compliance (Hard Skills)