• Responsible for the project passing the customer quality gate process on time
• Preparation and execution of quality reviews with the customer
• Ensures application of the applicable standards along the value chain
• Interfaces with internal and external stakeholders
• Provide customer requirements to the product development team
• Monitor solution implementations to verify the effectiveness of changes
• Continuous improvement to eliminate quality deviations (1st-time right aim/approach)
• Frequently monitor and review aggregated, office and individual performance and workload metrics.
• Utilize tools and systems to drive changes and advance processes and automation.
• Partner with IT and other internal teams to implement emerging technology that can be incorporated into operational strategies.

Skills: Quality Gate Management, Quality Review Execution, Standards Compliance, Stakeholder Coordination, Requirement Analysis, Implementation Monitoring, Continuous Improvement, Process Automation

• Lead business process management strategic initiatives that maximize customer value, increase operational efficiency and/or increase volume.
• Lead global CQM team strategy, design, structure, deployment, change management and ongoing evolution that is in line with enterprise strategies and goals.
• Identify and communicate industry issues, trends, and emerging market conditions.
• Build and develop strong, influential, and collaborative relationships with global customers.
• Collaborate with internal teams such as global operations, account management, IT and human resources to ensure system and business process standards are met and resources are aligned.
• Manage communication between all stakeholders including internal support resources, leadership, customers, and other involved parties.
• Overall project delivery and implementation of initiatives including document management, risk mitigation, prioritization, change management, and communications.
• Evaluate and engineer operational processes to ensure the least amount of waste, friction, and frustration from operational processes.
• Create mechanisms for proactively assessing the current and ongoing effectiveness and consistency of processes.
• Create dashboards/reports and present insights to a variety of stakeholders including internal support resources, leadership, customers, and others

Skills: Process Management Initiatives, Global Strategy Deployment, Industry Trend Analysis, Customer Relationship Building, Cross-Team Collaboration, Stakeholder Communication, Project Delivery and Implementation, Process Efficiency Evaluation

• Manage the Product Quality (PQE) team for the region and Ensure that Quality performance targets are achieved in the product/Represent the Regional PQE team in the PL Quality network.
• Represent Wabtec Quality in front of the Customer Quality organization.
• Lead the Project/product Quality activities (through the PQE team) according to the APQP Process.
• Set Product Quality Targets aligned with Product Line and Customer requirements. Manage and share associated KPIs with PL Quality Management
• Ensure that the Customer issues in the Region are managed according to Wabtec rules (WIM, QRQC, 8D or PDCA_FTA).
• For the Region, manage the PQE team through the PQE Leader by sites
• Set Project Quality Targets together with the Project Manager and Project Core Team members
• Ensure that Quality performance targets are achieved in the project led in the geographical region
• Ensure that the Critical Characteristic Management Process is respected and applied
• Ensure Interface with Customer for all quality-related matters (Project deliverables, NCR, etc.)

Skills: Product Quality Management, Customer Quality Representation, APQP Process Leadership, Quality KPI Management, Issue Resolution Management, Team Leadership, Project Quality Target Setting, Critical Characteristic Management

• Lead and prepare Customer Quality Visits, Audits and meetings (FAI, Project audit, etc. ) with involved Site Quality Managers
• In case of Hot issues (Safety, critical), ensure and coordinate regular communication of the progress status
• Support the PM on Process and tool application (GR preparation)/Has the authority to stop and release the execution of any process/product within the Project
• Ensure that validation of the Product is completed before the Customer FAI
• Ensure that any change request (ECR/PCR) is managed according to the internal (ECR/PCR) process and update quality-related documents accordingly
• Ensure the OTD of the Customer-FAI.
• Ensure that PQEs are leading Root cause Analysis according to PDCA FTA methodology with the necessary experts involved.
• Ensure the Customer Issues Management is reactive and regularly reported to the Customer
• Ensure the Integration/Sharing of the associated REX (LLC) within the PL (for Hot/Safety Issues). 
• Contribute and support the sharing committee for the LLC initiated in his scope.
• Ensure regular communication with the customer and Wabtec management level during the overall claim resolution period

Skills: Customer Quality Visit Management, Audit and Meeting Coordination, Hot Issue Communication, Process Validation Support, Change Request Management, On-Time Delivery Assurance, Root Cause Analysis Leadership, Customer Issue Resolution

• Manage a team of customer quality engineers globally
• Work closely with customers during product development to provide input to design teams on customer expectations
• Drive the problem-solving activities related to customer issues
• Provide day-to-day customer support for quality issues
• Develop and maintain communications cooperatively and professionally with all levels of staff and customers
• Understand customer’s applications for end products and recommend solutions to handle the units on the customer side
• Coordinate with local Field Application Engineers to manage customer concerns related to reliability, failure analysis, qualification, and quality assurance testing.
• Act as the front line for evaluation and reporting of customer concerns and issues to headquarters
• Manage and follow-up SCAR, CAR, PACR, and RMA issues
• Support internal ECN and external PCN reporting

Skills: Global Team Management, Customer Collaboration, Problem Solving, Quality Issue Support, Professional Communication, Application Solution Recommendation, Customer Concern Coordination, Issue Reporting and Follow-Up

• Prior relevant experience unless prohibited by local laws/regulations.
• Thorough understanding of common Quality tools including PPAP, APQP, Control Plan, FMEA, SPC, 8D, 5Y, MSA, etc.
• Proficient in Conversational and written English, and able to efficiently communicate with corporate leaders and customers both in person and in reports/via email.
• A good working knowledge of SAP Navigation
• Previous aerospace/aviation AS9100 industry experience
• Experience working in Quality Management.
• Basic knowledge of business management systems ERP/MRP (SAP), configuration tools, etc.
• The previous customer-facing Quality role, such as hosting customer visits and audits.
• Negotiating with customers to achieve mutually beneficial outcomes.
• Must be able to read and understand data reports to analyze opportunities for improvement.

Qualifications: BS in Mechanical Engineering with 10 years of Experience

• Knowledge of electrical power systems
• Background in quality function or project management/engineering in gas-insulated switchgear field
• Fluent English skills, German, and any other language
• Experience in quality management and/or project management
• Good communication and cultural sensitivity
• Familiarity with mass production and assembly lines in a multinational environment
• Ability to work under pressure while maintaining poise and tact in dealing with quality issues.
• Excellent planning and organization skills and attention to detail
• Competent in the use of common IT software including Microsoft Word/Excel/Access databases and SharePoint.
• Willingness to travel if needed (max 10%)

Qualifications: BA in Supply Chain Management with 5 years of Experience

• Related quality working experience
• Quality experience in manufacturing/plant function
• Strong management experience
• Solid experience in quality areas and with clients
• Knowledge of risk assessment
• Advanced knowledge of MS Office (Word, Excel, PowerPoint)
• Good interpersonal abilities and communication skills
• Analytical thinking, flexibility, organization and team player
• Knowledge of the standards ISO 9001, ISO 13485, IATF 16949
• Proficient English level in communication

Qualifications: BA in Product Management with 6 years of Experience

• A strong background with a preference for engineering or equivalent (industrial, mechanical, or electrical)
• Progressively responsible and successful experience in an automotive quality role, or a combination of engineering and quality roles in an operations environment.
• Experience with automotive electronics, preferably audio and/or infotainment modules.
• Experience using AIAG guidelines (APQP, PPAP, PFMEA)
• Audit experience in product, process, and system audits.
• Excellent analysis and problem-solving skills
• Practical experience in root cause analysis using tools such as Fault Tree Analysis, Root Cause Failure Analysis, Fishbone, Pareto, 5Y, Is-Is not, Cause and Effect, etc.
• Excellent interpersonal, organizational, verbal, and written communication skills
• Experience in a similar customer quality role at a global Automotive Tier1
• Knowledge of design and manufacturing processes for PCBA-based electronic assemblies, and mechatronics with the latest microprocessors and SMT components.
• Be willing to travel up to 20% domestic and international travel

Qualifications: BS in Industrial Engineering with 12 years of Experience

• Quality or Engineering experience in a High-tech manufacturing environment
• Managerial experience or program managerial experience.
• Experience with people leadership and development.
• Broad manufacturing knowledge in World-class operations, Lean Manufacturing, Cleanroom standards, and procedures with different technologies (e.g. mechanical, optical, electrical).
• ASQ CQE, CMQ/OE, or Six Sigma Black belt
• Experience with new product introductions.
• Good knowledge of International Quality Management Standards (e.g. ISO-9001, QS 9000, etc., Sustainability, Environmental Health and Safety).
• Experience in the application of quality tools (8-D, SPC, TQM, FMEA, Gauge R&R, etc.).
• Strong executive presence and a track record of working well in cross-functional teams
• Strong interpersonal and team-building skills

Qualifications: BA in Operations Management with 8 years of Experience