CUSTOMER FINANCE MANAGER RESUME EXAMPLE

Published: September 11, 2024 - The Customer Finance Manager coordinates financial forecasting and month-end closings, ensuring control of trade spend and supporting strategic sales decision-making through detailed financial analyses. Facilitates effective collaboration with sales, AR teams, and distributors to enhance sales management and customer engagement. Implements robust controls and supports cross-functional projects, driving continuous improvement and profitability in sales operations.

Tips for Customer Finance Manager Skills and Responsibilities on a Resume

1. Customer Finance Manager, Peterson Manufacturing, Omaha, NE

Job Summary: 

  • Delivering customer level strategies by determining accountabilities
  • Communicating and enforcing values, policies, and procedures, building a successful team and driving its performance.
  • Developing customer strategies by contributing financial and accounting insight, analysis, and recommendations, establishing functional objectives in line with organizational objectives
  • Establishing strategies by evaluating trends
  • Establishing critical measurements, supporting the determination of customer, technology and product strategies 
  • Designing systems, accumulating resources and resolving problem, and implementing change.
  • Developing the organisation by identifying opportunities for improvement, cost reduction, and systems enhancement, accumulating capital to fund expansion.
  • Developing financial strategies by forecasting cash (particularly working capital) and resource requirements
  • Identifying monetary resources, developing and implementing action plans.
  • Monitoring financial performance by measuring and analysing results
  • Initiating corrective actions, minimizing the impact of variances.
  • Reporting financial status by developing forecasts, reporting results, analysing variances, developing improvements.


Skills on Resume: 

  • Strategy Development (Hard Skills)
  • Team Leadership (Soft Skills)
  • Financial Analysis (Hard Skills)
  • Trend Evaluation (Hard Skills)
  • Systems Design (Hard Skills)
  • Resource Management (Hard Skills)
  • Performance Monitoring (Hard Skills)
  • Financial Reporting (Hard Skills)

2. Customer Finance Manager, Summit Financial Solutions, Reno, NV

Job Summary: 

  • Participate across the remaining CPR Programme lifecycle, data readiness, data migration, functional and integrattion testing, documentation of processes, training, cutover planning, implementation and transition to business as usual.
  • Complete financial reconciliations throughout the planned Customer releases to validate the integrity of the data.
  • Work with the Business to ensure dependencies on Financial processes and reporting will meet requirements. 
  • Highlight any implications of approach, ensuring any impacts are identified in a timely manner so that informed decisions can be made.
  • Complete testing across the system, reporting, new financial models, and integration to SSE’s Financial systems. 
  • Ensure all impacts of transition, dual running, and transition are considered as part of testing and business readiness checks.
  • Support the definition of historic data reporting requirements for data from existing BE systems that will not be migrated to the new Core Platform.
  • Support the remaining planning of the programme deliverables, including cutover planning, ensuring all impacts on Finance processes are identified.
  • Support training on the Financial ledger within the new Core Platform for the BE Finance team and Group Tax team.


Skills on Resume: 

  • Program Lifecycle Management (Hard Skills)
  • Financial Reconciliation (Hard Skills)
  • Business Requirements Analysis (Hard Skills)
  • Impact Analysis (Hard Skills)
  • System Testing (Hard Skills)
  • Transition Management (Hard Skills)
  • Data Reporting Standards (Hard Skills)
  • Training Facilitation (Soft Skills)

3. Manager Finance Customer Contact Center, Coastal Finance Group, Charleston, SC

Job Summary: 

  • Helps direct the finance support team with business leaders in all daily activities to deliver a ‘World Class’ Customer experience to all stakeholders.
  • Directs email support center activities that assess & trouble-shoot all billing, contracts and other finance questions that come from sales (internal) or clients (external).
  • Accomplishes the department objectives by recruiting, selecting, training, scheduling, coaching
  • Communicating job expectations, planning, monitoring, measuring department key performance indicators (KPIs).
  • Supports directional assistance to stakeholders to provide contract clarity, contract updates, billing support and collections details.
  • Meets customer service finance objectives by forecasting headcount requirements, preparing targets, measuring department performance and proposing new work methods/processes and system efficiencies.
  • Maintains existing Service Level Agreements (SLAs) that promote “Best In Class” Quality, Service, and Productivity metrics.
  • Improves customer service quality results by studying, evaluating, and re-designing processes
  • Establishing and communicating service metrics, monitoring and analyzing results, implementing change.


Skills on Resume: 

  • Team Leadership (Soft Skills)
  • Email Support Management (Hard Skills)
  • Staff Training and Development (Hard Skills)
  • Performance Monitoring (Hard Skills)
  • Contract and Billing Support (Hard Skills)
  • Forecasting and Planning (Hard Skills)
  • Service Level Management (Hard Skills)
  • Process Improvement (Hard Skills)

4. Customer Finance Manager, Heritage Financial Partners, Tulsa, OK

Job Summary: 

  • Facilitate and encourage the use of retail financing and related insurance products (Cat Financial or otherwise) to increase company sales volume, profitability and customer satisfaction
  • Coordinate with finance manager to maintain relationships beneficial to the company with finance companies, auditors and other entities providing financial services to the company
  • Assist sales managers and sales personnel with interpretation of Caterpillar Post Sale Credit programs and how to apply the programs to machine sales
  • Assist sales personnel in creating worksheets for the machine sale with manager oversight
  • Review and approve sales worksheets prior to sales administration personnel invoicing equipment
  • Maintain titles to equipment requiring titles. 
  • Acquire tags on the equipment
  • Complete monthly reports for the state
  • Work closely with all other departments within the company to assist them in serving customers
  • Provide ongoing support to local organizations (consulting) in regards to systems, processes & tools: best practices, community 


Skills on Resume: 

  • Retail Financing Utilization (Hard Skills)
  • Relationship Management (Soft Skills)
  • Financial Program Interpretation (Hard Skills)
  • Sales Support Analysis (Hard Skills)
  • Sales Process Approval (Hard Skills)
  • Title and Registration Handling (Hard Skills)
  • Report Compilation (Hard Skills)
  • Interdepartmental Collaboration (Soft Skills)

5. Customer Finance Manager, Gateway Finance Associates, Columbus, OH

Job Summary: 

  • Finance business partner for Sales Team in maximizing strategic investments through performance management, timely information, decision support, profitability review, and finance forecast submission and analysis for promo plan. 
  • Externally engage with the customer, distributor, and sales team to find opportunity and improvement plans for continuous sales development and management.
  • Coordinates and controls financial rolling forecast, month-end closing for all trade spend
  • Provides reliable & actionable financial information to support data-based decision making in sales strategy
  • Assist sales team to support analysis for customer profitability (front and back margin), Cost to Serve, customer/channel contribution statement, profitability analysis, and review productivity to business insight.
  • Provide sufficient and timely information for sales performance and financial review.
  • Ensures trade spend is in control. 
  • Manage pre/post promotion evaluation. 
  • Makes sure relevant controls and procedures well implemented
  • Coordinates with the AR team in managing DSO
  • Supports cross-functional projects with the sales team. 


Skills on Resume: 

  • Strategic Financial Planning (Hard Skills)
  • Performance Management (Hard Skills)
  • Financial Forecasting (Hard Skills)
  • Profitability Analysis (Hard Skills)
  • Stakeholder Engagement (Soft Skills)
  • Decision Support (Hard Skills)
  • Process Coordination (Hard Skills)
  • Cross-functional Collaboration (Soft Skills)

6. Customer Finance Manager, Horizon Credit Services, Fargo, ND

Job Summary: 

  • Provide stability and efficiency to these processes
  • Analyze and identify root causes
  • Provide hands-on and operational support: clearing of items
  • Implementing and managing metrics and measurements to successfully manage, control and profitably grow the business.
  • Identifying, assessing and communicating risks and exposures and developing measures to effectively mitigate these on a timely basis.
  • Coordinates with trade claim team in managing reliability on the consistency claim process.
  • Mastering the fund management system for spending plans and review tools.
  • Coordinates and leads improvement on business review operations.
  • Set up and implement standard processes, IT / organizational tools and interfaces


Skills on Resume: 

  • Process Optimization (Hard Skills)
  • Root Cause Analysis (Hard Skills)
  • Operational Support (Hard Skills)
  • Metrics Implementation (Hard Skills)
  • Risk Assessment (Hard Skills)
  • System Coordination (Hard Skills)
  • Fund Management (Hard Skills)
  • Project Leadership (Soft Skills)