CUSTOMER FINANCE MANAGER RESUME EXAMPLE
Published: September 11, 2024 - The Customer Finance Manager coordinates financial forecasting and month-end closings, ensuring control of trade spend and supporting strategic sales decision-making through detailed financial analyses. Facilitates effective collaboration with sales, AR teams, and distributors to enhance sales management and customer engagement. Implements robust controls and supports cross-functional projects, driving continuous improvement and profitability in sales operations.
Tips for Customer Finance Manager Skills and Responsibilities on a Resume
1. Customer Finance Manager, Peterson Manufacturing, Omaha, NE
Job Summary:
- Delivering customer level strategies by determining accountabilities
- Communicating and enforcing values, policies, and procedures, building a successful team and driving its performance.
- Developing customer strategies by contributing financial and accounting insight, analysis, and recommendations, establishing functional objectives in line with organizational objectives
- Establishing strategies by evaluating trends
- Establishing critical measurements, supporting the determination of customer, technology and product strategies
- Designing systems, accumulating resources and resolving problem, and implementing change.
- Developing the organisation by identifying opportunities for improvement, cost reduction, and systems enhancement, accumulating capital to fund expansion.
- Developing financial strategies by forecasting cash (particularly working capital) and resource requirements
- Identifying monetary resources, developing and implementing action plans.
- Monitoring financial performance by measuring and analysing results
- Initiating corrective actions, minimizing the impact of variances.
- Reporting financial status by developing forecasts, reporting results, analysing variances, developing improvements.
Skills on Resume:
- Strategy Development (Hard Skills)
- Team Leadership (Soft Skills)
- Financial Analysis (Hard Skills)
- Trend Evaluation (Hard Skills)
- Systems Design (Hard Skills)
- Resource Management (Hard Skills)
- Performance Monitoring (Hard Skills)
- Financial Reporting (Hard Skills)
2. Customer Finance Manager, Summit Financial Solutions, Reno, NV
Job Summary:
- Participate across the remaining CPR Programme lifecycle, data readiness, data migration, functional and integrattion testing, documentation of processes, training, cutover planning, implementation and transition to business as usual.
- Complete financial reconciliations throughout the planned Customer releases to validate the integrity of the data.
- Work with the Business to ensure dependencies on Financial processes and reporting will meet requirements.
- Highlight any implications of approach, ensuring any impacts are identified in a timely manner so that informed decisions can be made.
- Complete testing across the system, reporting, new financial models, and integration to SSE’s Financial systems.
- Ensure all impacts of transition, dual running, and transition are considered as part of testing and business readiness checks.
- Support the definition of historic data reporting requirements for data from existing BE systems that will not be migrated to the new Core Platform.
- Support the remaining planning of the programme deliverables, including cutover planning, ensuring all impacts on Finance processes are identified.
- Support training on the Financial ledger within the new Core Platform for the BE Finance team and Group Tax team.
Skills on Resume:
- Program Lifecycle Management (Hard Skills)
- Financial Reconciliation (Hard Skills)
- Business Requirements Analysis (Hard Skills)
- Impact Analysis (Hard Skills)
- System Testing (Hard Skills)
- Transition Management (Hard Skills)
- Data Reporting Standards (Hard Skills)
- Training Facilitation (Soft Skills)
3. Manager Finance Customer Contact Center, Coastal Finance Group, Charleston, SC
Job Summary:
- Helps direct the finance support team with business leaders in all daily activities to deliver a ‘World Class’ Customer experience to all stakeholders.
- Directs email support center activities that assess & trouble-shoot all billing, contracts and other finance questions that come from sales (internal) or clients (external).
- Accomplishes the department objectives by recruiting, selecting, training, scheduling, coaching
- Communicating job expectations, planning, monitoring, measuring department key performance indicators (KPIs).
- Supports directional assistance to stakeholders to provide contract clarity, contract updates, billing support and collections details.
- Meets customer service finance objectives by forecasting headcount requirements, preparing targets, measuring department performance and proposing new work methods/processes and system efficiencies.
- Maintains existing Service Level Agreements (SLAs) that promote “Best In Class” Quality, Service, and Productivity metrics.
- Improves customer service quality results by studying, evaluating, and re-designing processes
- Establishing and communicating service metrics, monitoring and analyzing results, implementing change.
Skills on Resume:
- Team Leadership (Soft Skills)
- Email Support Management (Hard Skills)
- Staff Training and Development (Hard Skills)
- Performance Monitoring (Hard Skills)
- Contract and Billing Support (Hard Skills)
- Forecasting and Planning (Hard Skills)
- Service Level Management (Hard Skills)
- Process Improvement (Hard Skills)
4. Customer Finance Manager, Heritage Financial Partners, Tulsa, OK
Job Summary:
- Facilitate and encourage the use of retail financing and related insurance products (Cat Financial or otherwise) to increase company sales volume, profitability and customer satisfaction
- Coordinate with finance manager to maintain relationships beneficial to the company with finance companies, auditors and other entities providing financial services to the company
- Assist sales managers and sales personnel with interpretation of Caterpillar Post Sale Credit programs and how to apply the programs to machine sales
- Assist sales personnel in creating worksheets for the machine sale with manager oversight
- Review and approve sales worksheets prior to sales administration personnel invoicing equipment
- Maintain titles to equipment requiring titles.
- Acquire tags on the equipment
- Complete monthly reports for the state
- Work closely with all other departments within the company to assist them in serving customers
- Provide ongoing support to local organizations (consulting) in regards to systems, processes & tools: best practices, community
Skills on Resume:
- Retail Financing Utilization (Hard Skills)
- Relationship Management (Soft Skills)
- Financial Program Interpretation (Hard Skills)
- Sales Support Analysis (Hard Skills)
- Sales Process Approval (Hard Skills)
- Title and Registration Handling (Hard Skills)
- Report Compilation (Hard Skills)
- Interdepartmental Collaboration (Soft Skills)
5. Customer Finance Manager, Gateway Finance Associates, Columbus, OH
Job Summary:
- Finance business partner for Sales Team in maximizing strategic investments through performance management, timely information, decision support, profitability review, and finance forecast submission and analysis for promo plan.
- Externally engage with the customer, distributor, and sales team to find opportunity and improvement plans for continuous sales development and management.
- Coordinates and controls financial rolling forecast, month-end closing for all trade spend
- Provides reliable & actionable financial information to support data-based decision making in sales strategy
- Assist sales team to support analysis for customer profitability (front and back margin), Cost to Serve, customer/channel contribution statement, profitability analysis, and review productivity to business insight.
- Provide sufficient and timely information for sales performance and financial review.
- Ensures trade spend is in control.
- Manage pre/post promotion evaluation.
- Makes sure relevant controls and procedures well implemented
- Coordinates with the AR team in managing DSO
- Supports cross-functional projects with the sales team.
Skills on Resume:
- Strategic Financial Planning (Hard Skills)
- Performance Management (Hard Skills)
- Financial Forecasting (Hard Skills)
- Profitability Analysis (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- Decision Support (Hard Skills)
- Process Coordination (Hard Skills)
- Cross-functional Collaboration (Soft Skills)
6. Customer Finance Manager, Horizon Credit Services, Fargo, ND
Job Summary:
- Provide stability and efficiency to these processes
- Analyze and identify root causes
- Provide hands-on and operational support: clearing of items
- Implementing and managing metrics and measurements to successfully manage, control and profitably grow the business.
- Identifying, assessing and communicating risks and exposures and developing measures to effectively mitigate these on a timely basis.
- Coordinates with trade claim team in managing reliability on the consistency claim process.
- Mastering the fund management system for spending plans and review tools.
- Coordinates and leads improvement on business review operations.
- Set up and implement standard processes, IT / organizational tools and interfaces
Skills on Resume:
- Process Optimization (Hard Skills)
- Root Cause Analysis (Hard Skills)
- Operational Support (Hard Skills)
- Metrics Implementation (Hard Skills)
- Risk Assessment (Hard Skills)
- System Coordination (Hard Skills)
- Fund Management (Hard Skills)
- Project Leadership (Soft Skills)