CUSTOMER BUSINESS MANAGER RESUME EXAMPLE
Published: September 17, 2024 – The Customer Business Manager fosters strong relationships with customer executives to identify and develop key initiatives and growth opportunities. This role involves creating action plans to generate new business, implementing retail programs, and ensuring market prominence. Additionally, the manager works cross-functionally to improve processes and meet sales objectives while ensuring the execution of strategic sales promotion plans.
Tips for Customer Business Manager Skills and Responsibilities on a Resume
1. Customer Business Manager, Evergreen Distribution LLC, Charlotte, NC
Job Summary:
- Be the key touch-point with distributors across specific categories.
- Understand the distributor's business needs and build short and long-term strategies that support those distributor goals while achieving company sales targets and financial expectations
- Drive sustainable profitable growth within existing distributors
- Deliver year-in planned volume/revenue targets by selling/executing plans accordingly
- Manage day-to-day expectations of new item setup, ordering and forecasting expertise, pricing bracket management, and budget management.
- Action plan to identify and implement opportunities to close gaps to plan in the year
- Show a clear understanding of distributors' organizational decision-making structure to maneuver effectively within their organization
- Lead joint business planning meetings with distributors, locking down joint growth goals and pillars to support that growth, including innovation and new platform expansion.
- Work closely with cross-functional teams to achieve desired results for both distributor and organization
- Manage new product launches
- Conduct sales analytics, using available insights to provide solutions to customer needs
- Maximization of trade investments and efficiencies aligned with business objectives
Skills on Resume:
- Distributor Management (Hard Skills)
- Strategic Planning (Soft Skills)
- Sales Growth (Hard Skills)
- Forecasting Expertise (Hard Skills)
- Business Planning (Soft Skills)
- Cross-Functional Collaboration (Soft Skills)
- Sales Analytics (Hard Skills)
- Trade Investment Optimization (Hard Skills)
2. Customer Business Manager, Global Solutions Partners Inc., Austin, TX
Job Summary:
- Develop and implement an annual customer plan
- Strategize with the customer to create trade promotion strategies and tactical plans
- Analyze market and shopper trends by using category management practices and conducting category business reviews
- Forecast monthly and work cross-functionally to maximize efficiency
- Attain budget volume and contribution of the responsible key account channel
- Formulate yearly budgets, channel plans, customer plans, trading terms, and day-to-day sales programs by developing marketing strategies and sales channels to launch product mix to the market
- Formulate and review business strategic plan, sales forecast planning, and analysis reports
- Lead and develop the key account sales team to drive sales volume through local sales partners for residential projects
- Develop and maintain a good relationship with channel partners
- Collaborate with cross-functional team to launch product mix to assigned channels
- Utilize a trade spend management system to plan and track trade spend
- Analyze category and account-specific syndicated data
Skills on Resume:
- Customer Planning (Hard Skills)
- Trade Promotion Strategy (Hard Skills)
- Market Trend Analysis (Hard Skills)
- Cross-Functional Collaboration (Soft Skills)
- Budget Management (Hard Skills)
- Strategic Planning (Soft Skills)
- Sales Team Leadership (Soft Skills)
- Data Analysis (Hard Skills)
3. Customer Business Manager, Apex Retail Networks, Denver, CO
Job Summary:
- Promote and maintain a positive rapport with customer executives to maximize potential opportunities, identify customer needs and further develop key initiatives.
- Develop action plans related to the generation of new business and identify growth opportunities in the channel.
- Establish specific sales and merchandising objectives for each key customer within the assigned geography.
- Develop customer relationships through fact-based industry and category insights.
- Function as a “hands-on” leader interacting in the marketplace with customers to provide exceptional support and direction.
- Build market share, expand distribution and implement retail programs that will not only meet the needs of the customer’s requirements but will ensure Sovos Brands retail prominence.
- Build and maintain strong top-to-top relationships with assigned customer executives.
- Monitor attainment of goals and adjust strategies for the account sales team to ensure all objectives are exceeded.
- Identify, quantify, and develop growth opportunities at key accounts and communicate findings to the management team.
- Improve processes, procedures and efficiencies related to customer business, supply chain and service by working cross-functionally with other business units.
- Develop, implement, and evaluate sales promotion plans, utilization of market development funds and merchandising ideas and ensure execution, review, and tracking of all plans and programs.
- Develop plans for SMART (Shelving, Merchandising, Assortment, Retail Price, and Trade) across retailers and the marketplace
- Work cross-functionally to ensure plan delivery against established volume goals and spending parameters.
Skills on Resume:
- Customer Relationship Building (Soft Skills)
- New Business Generation (Hard Skills)
- Sales Strategy Development (Hard Skills)
- Industry Insights Analysis (Hard Skills)
- Hands-On Leadership (Soft Skills)
- Market Share Expansion (Hard Skills)
- Goal Monitoring (Soft Skills)
- Cross-Functional Collaboration (Soft Skills)