CUSTOMER RELATIONS MANAGER RESUME EXAMPLE
Published: September 13, 2024 – The Customer Relations Manager manages all aspects of customer receivable processing, including account setup, invoice management, and coordination with collections teams for overdue accounts. This role involves overseeing the Customer Relations department, driving measurable performance goals, and mentoring the team through training and regular reviews. The manager also provides expertise on end-to-end order-to-cash processes and offers recommendations to improve invoicing and collection procedures while ensuring timely cash collections and reporting.
Tips for Customer Relations Manager Skills and Responsibilities on a Resume
1. Customer Relations Manager, Horizon Connect Solutions, Fort Collins, CO
Job Summary:
- Take responsibility for client satisfaction, retention and loyalty.
- Collaborates with sales and Marketing team to reach prospective clients.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- Forecasts and tracks client account metrics.
- Makes sure clients receive requested responses and services in a timely fashion.
- Identifies opportunities to grow business with new and existing clients.
- Provides early recognition of potential risks with (major) business impact in the account.
- When necessary, escalate identified risks in time.
- Identifies potential areas of growth and improvement in service delivery with existing clients.
- Creating an inspiring team environment with an open communication culture.
Skills on Resume:
- Client Satisfaction and Loyalty (Soft Skills)
- Sales and Marketing Collaboration (Soft Skills)
- Internal Department Liaison (Soft Skills)
- Account Metrics Tracking (Hard Skills)
- Timely Service Delivery (Soft Skills)
- Business Growth Identification (Soft Skills)
- Risk Management (Hard Skills)
- Service Improvement (Hard Skills)
- Team Building and Communication (Soft Skills)
2. Customer Relations Manager, Blue Horizon Enterprises, Cary, NC
Job Summary:
- Drive Lean philosophy in Customer Relations Operations processes and ensure continuous improvement via regular reviews of customer interactions and KPI data
- Identify trends to drive quality, and efficiency and recommend changes in existing processes
- Ensure the required datasets (KPIs, performance metrics, contact rates) are developed and upgraded.
- Regular and consistent communication with stakeholders in the organization (Digital Development, Operations PMO, Distribution Centre)
- A key player in coordinating projects impacting Customer Relations and Operations
- Ensure consistent and regular Quality Assurance and coordinate the development of training and coaching guidelines to ensure CR provides a consistent and best-in-class service
- Analyse, create, develop, and propose Customer Relations strategies in line with the Ops development roadmap
- Working to build the brand within the local community by networking with groups/agencies to generate referrals into the home
- Ensure that show suites and apartments are well-maintained
- Following up with all enquiries and working closely with customers to ensure they are kept up to date with the progress of the sale
- Hold regular meetings with the Home Manager to review progress and discuss the following week's marketing and business development activities
- Work to create a positive and successful move-in experience for new residents and their families
Skills on Resume:
- Lean Operations in Customer Relations (Hard Skills)
- Process Improvement (Hard Skills)
- KPI Development (Hard Skills)
- Stakeholder Communication (Soft Skills)
- Project Coordination (Soft Skills)
- Quality Assurance and Training (Hard Skills)
- Customer Relations Strategy (Hard Skills)
- Community Networking (Soft Skills)
3. Customer Relations Manager, Everglade Services Group, Boca Raton, FL
Job Summary:
- Manage all aspects of customer receivable processing, including account setup, invoice creation and review, invoice delivery and follow-up, and transfer of problem accounts to the collections team.
- Manage Customer Relations department, establish measurable department/personal goals and measurable department performance metrics.
- Manage AR aging reviews with sales leadership.
- Drive focus on cash collection, and related processes, to limit AR 61+ DPD to less than 2% of total AR.
- Develop and mentor the Customer Relations team by setting job expectations, providing individual feedback and conducting routine performance reviews.
- Develop employee training tools that detail clear policies and procedures.
- Manage resolution of invoicing problems, and resolve non-routine, complex issues with internal and external customers.
- Provide weekly reporting of invoicing totals, cash receipts, cash applications, and invoice adjustments.
- Review accounts receivable agings and provide professional weekly status reports.
- Set actionable goals for improvement of DSO on billed and unbilled receivables.
- Provide subject matter expertise regarding Arrive’s end-to-end order-to-cash processes and related systems (NetSuite, Hubtran, Accelerate, EDI).
- Make recommendations to improve the quality of invoicing and collection procedures.
Skills on Resume:
- Receivable Management (Hard Skills)
- Department Management (Soft Skills)
- AR Review (Hard Skills)
- Cash Collection (Hard Skills)
- Team Mentoring (Soft Skills)
- Training Development (Hard Skills)
- Issue Resolution (Hard Skills)
- Reporting (Hard Skills)