Job Summary: 

• Maintain a positive, empathetic, and professional disposition towards customers during all points of engagement.
• Exemplify company core values throughout all contact. 
• Promptly respond to customer inquiries via email, messaging, chat, and phone.
• Troubleshoot and resolve conflict.
• Maintain detailed records of customer interactions and internal information related to each ticket.
• Take responsibility for daily order monitoring in Shopify, daily order estimate approvals in Fishbowl
• Fraud monitoring and notifications•Liaising with FedEx 
• Maintain QA log for packaging defects and logistics issues
• Follow cross-departmental workflow processes  
• Providing feedback and escalating issues within the Digital department
• Maintain a conducive, remote work environment with dependable Internet connectivity

Skills on Resume: 

• Customer Engagement (Soft Skills)
• Core Values Representation (Soft Skills)
• Multichannel Communication (Hard Skills)
• Conflict Resolution (Soft Skills)
• Record Keeping (Hard Skills)
• Order Monitoring (Hard Skills)
• Cross-Departmental Collaboration (Soft Skills)
• Remote Work Management (Hard Skills)

Job Summary: 

• Coordinate sales activities by managing calendars, organizing client information and documents, entering data in the ERP system and communicating information to staff
• Champion the customer and be the first point of contact with the customer by answering calls, emails and queries accurately and consistently.
• Maintain a smartly presented, polite, diligent, positive and professional attitude at all times while demonstrating product knowledge.
• Manage customer expectations by clearly explaining situations, next steps and potential outcomes.
• Take ownership of queries, resolve routine issues and escalate more complex issues to management.
• Assist in the preparation and keep an inventory of sales/marketing materials and order new ones when appropriate.
• Inform clients of unforeseen delays or problems, or work with sales reps to inform clients of delays and problems (as well as to solve these problems).
• Answer customer questions by phone and email.
• Track orders and maintain and communicate the delivery schedule.
• Produce reports or methods of statistical tracking and analysis.
• Support sales efforts before and after the sale to achieve sales goals.
• Interact with other Departments and Divisions to help sustain and grow sales efforts.

Skills on Resume: 

• Sales Activity Coordination (Hard Skills)
• Customer First Contact (Soft Skills)
• Professional Demeanor (Soft Skills)
• Customer Expectation Management (Soft Skills)
• Query Resolution (Soft Skills)
• Sales Material Management (Hard Skills)
• Order Tracking (Hard Skills)
• Cross-Departmental Collaboration (Soft Skills)

Job Summary: 

• Responsible for creating an innovative customer experience and building strong relationships with customers over the phone, email, and chat.
• Be the company's first point of contact for customers
• Responsible for driving a successful customer experience by assisting those at varying skill levels to get the best use of the product.
• Manage feedback or complaints and liaise with backend support to resolve issues
• Tracking and documenting customer data and service issues
• Exceed customer's expectations in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements
• Liaise with customers via telephone to provide information about products or services.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Ensure Customer Service satisfaction with clients.

Skills on Resume: 

• Customer Experience Management (Soft Skills)
• First Point of Contact (Soft Skills)
• Product Assistance (Soft Skills)
• Issue Resolution (Soft Skills)
• Data Tracking (Hard Skills)
• Exceeding Customer Expectations (Soft Skills)
• Team Collaboration (Soft Skills)
• Customer Communication (Hard Skills)

Job Summary: 

• Enhance and improve the current process.
• Follow the process and procedure of the project.
• Work with other departments to exceed customer expectations
• Generate and review reports to meet customer demands (e.g. Open Orders, Late Orders)
• Build and maintain sustainable customer and internal department relationships
• Recognizing and documenting Sales Leads
• Deliver personalized service via various channels (i.e. calls, emails, chat, social media) related to the customer effectively and efficiently.
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction, solicit customer feedback and identify trends for improvement actions.
• Coordinate with the relevant stakeholders to investigate and respond to customers on time.
• Be the voice of the customers. 
• Suggest improvements and seek opportunities for innovation in customer service standards, policies, and procedures for the company or department.

Skills on Resume: 

• Process Improvement (Hard Skills)
• Procedure Adherence (Hard Skills)
• Cross-Departmental Collaboration (Soft Skills)
• Report Generation (Hard Skills)
• Relationship Building (Soft Skills)
• Sales Lead Recognition (Hard Skills)
• Multichannel Customer Service (Soft Skills)
• Customer Feedback Analysis (Soft Skills)

Job Summary: 

• Support the CRG team’s day-to-day operations
• Generate proposals, create templates, and collect account data
• Take responsibility for database entry/maintenance
• Contact customers by phone to gather information
• Assist with quarterly sales campaign materials
• Assist with license modifications and creation
• Gather information for CRG Reps about market trends in regional and industry sectors to be used for developing sales campaigns and strategies.
• Coordinate and interface with other departments
• Maintain reports and spreadsheets with a high degree of accuracy
• Gathering information and communicating it clearly to others

Skills on Resume: 

• Operations Support (Soft Skills)
• Proposal Generation (Hard Skills)
• Database Management (Hard Skills)
• Customer Information Gathering (Soft Skills)
• Sales Campaign Assistance (Hard Skills)
• License Management (Hard Skills)
• Market Trend Analysis (Hard Skills)
• Cross-Departmental Coordination (Soft Skills)

Job Summary: 

• Take responsibility for Data Entry into the ERP System
• Generating, reviewing and analyzing reports related to customer and sales activity
• Fills orders by transferring orders to fulfillment, communicating expected delivery dates, communicating tracking and follow-up information regarding customer orders
• Take responsibility for command of general order entry skills
• Take responsibility for quoting products and services
• Generate and recommend additional sales by identifying customer opportunities
• Generate and recommend additional sales due to command of product knowledge
• Take responsibility for product selection
• Quote follow including answering customer questions on pricing, product, and lead time
• Margin adjustments within the designated approval matrix
• Identify customer needs for overall customer satisfaction

Skills on Resume: 

• ERP Data Entry (Hard Skills)
• Report Analysis (Hard Skills)
• Order Fulfillment Coordination (Hard Skills)
• Order Entry (Hard Skills)
• Quoting Products and Services (Hard Skills)
• Sales Opportunity Identification (Soft Skills)
• Product Knowledge (Hard Skills)
• Customer Need Identification (Soft Skills)

Job Summary: 

• Provide excellent customer service to residents, apartment building managers, and businesses while following all customer service procedures.
• Provide verbal and written communication of programs, organizational initiatives and priorities to customers, partners and employees
• Use web-based customer service database and routing system and review GPS data for daily route management. 
• Accurately enter data from calls and emails.
• Engage in thorough investigations of service issues and creative problem-solving to fully understand the issue with a resident's service and resolve it. 
• Collaborate with team members and participate in training on various web-based platforms, such as Slack and Zoom.
• Assist with other tasks to support the work of the team and the overall zero-waste mission.
• Provide backup support as directed in the role of Dispatcher, including communicating with recycling collection drivers through phone and text messages, tracking any issues they report, and monitoring their progress on routes using routing software.
• Provide back-up support as directed in the role of Scale Operator.
• Support community engagement efforts throughout the year by participating in outreach events (a few per year), recycling facility tours, and other special projects.
• Understand, demonstrate, and support the mission of the organization.
• Recognize and resolve customer needs including selecting and explaining the best solution for the customer and expediting corrections or adjustments

Skills on Resume: 

• Customer Service Delivery (Soft Skills)
• Verbal and Written Communication (Soft Skills)
• Web-Based System Management (Hard Skills)
• Data Entry (Hard Skills)
• Problem Solving (Soft Skills)
• Team Collaboration (Soft Skills)
• Dispatcher Support (Hard Skills)
• Community Engagement (Soft Skills)

Job Summary: 

• Administers sporting and special event tickets
• Populating and maintaining ticketing software
• Ensuring the accurate delivery of tickets to key individuals
• Managing ticket usage to ensure tickets are fully utilized
• Coordinating proper documentation of ticket usage
• Acting as primary liaison with the ticketing software vendor
• Provides administrative and application support to the Sales
• Developing reports for various data sets or pieces of information.
• Analyzing various data sets or pieces of information.
• Updating data within a Customer Relationship Management (CRM) tool, and reporting on CRM data.
• Performs the functions necessary to plan, coordinate, facilitate and execute statewide, regional and local events and meetings.
• Performs the functions necessary to plan, design, purchase and execute the delivery of promotional items and corporate gifts. 
• Uses business software applications (word processing, presentation and spreadsheet) to prepare/generate correspondence, presentations, etc.

Skills on Resume: 

• Ticket Administration (Hard Skills)
• Ticketing Software Management (Hard Skills)
• Documentation Coordination (Hard Skills)
• Vendor Liaison (Soft Skills)
• Data Reporting (Hard Skills)
• Data Analysis (Hard Skills)
• Event Planning and Coordination (Soft Skills)
• Business Software Proficiency (Hard Skills)