Job Summary: 

• Responsible for handling incoming calls and placing outgoing calls
• Fulfill incoming customer orders and provide product requests.
• Manage the customer through the sales cycle.
• Process customer orders/changes according to established department policies and procedures.
• Work closely with the customers to guarantee excellent customer service.
• Provide timely feedback to the company regarding service customer questions.
• Exceeds customer service expectations.
• Provide on-the-job training to new employees and current employees.
• Answer inquiries via email.
• Take responsibility for outgoing mail campaigns, and Outbound Call Campaigns
• Educate merchant on iAccess self-service

Skills on Resume: 

• Call Handling (Hard Skills)
• Order Processing (Hard Skills)
• Sales Cycle Management (Soft Skills)
• Policy Adherence (Hard Skills)
• Customer Service (Soft Skills)
• Feedback Provision (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Employee Training (Soft Skills)

Job Summary: 

• Retain existing lab customers and prospect for new business revenue within that customer base
• Daily external visits to existing customer locations.
• Make outbound follow-up calls to existing customers via telephone and e-mail, cross-sell and up-sell
• Build solid relationships with Clinicians and staff members in the customer office
• Relationships with local lab General Manager, Field Sales Representatives, and NDX Marketing team.
• Promptly relay issues and concerns to the appropriate department or General Manager.
• Be courteous and treat external customers as well as internal customers with respect
• Organize work areas for the highest function and efficiency.
• Professionally represent the laboratory at seminars, trade shows, and study clubs, including tracking relative results
• Develop marketing strategies with laboratory leadership

Skills on Resume: 

• Customer Retention (Soft Skills)
• Prospecting for New Business (Hard Skills)
• External Customer Visits (Hard Skills)
• Outbound Follow-up Calls (Hard Skills)
• Relationship Building with Clinicians (Soft Skills)
• Internal Relationship Management (Soft Skills)
• Issue Resolution (Soft Skills)
• Customer Respect and Courtesy (Soft Skills)

Job Summary: 

• Retain, identify, research, and resolve merchant issues by reviewing current account costs and details.
• Answer inbound telephone calls and respond to closure requests.
• Work with internal departments as well as Agents and Vendors to ensure proper setup and pricing structure for each account.
• Follow up on customer inquiries.
• Complete call logs, and reports, and maintain Excel spreadsheets.
• Recognize, document, and alert the manager of trends in customer calls.
• Recommend process improvements.
• Take personal responsibility for delivering maximum results.
• Focus on the customer by serving them better than anyone in the industry.
• Create clarity and understanding through clear communication
• Maintain a committed servant attitude to foster teamwork and trust.

Skills on Resume: 

• Issue Resolution (Soft Skills)
• Inbound Call Handling (Hard Skills)
• Account Setup and Pricing (Hard Skills)
• Customer Inquiry Follow-up (Soft Skills)
• Call Log and Report Management (Hard Skills)
• Trend Identification (Soft Skills)
• Process Improvement Recommendation (Soft Skills)
• Clear Communication (Soft Skills)

Job Summary: 

• Meet or exceed all established scorecard requirements.
• Complete all cycle assessments with an 80% or better outcome.
• Consistently maintain a positive attitude and be an active and supportive team member
• Treat others with respect while speaking in positive words.
• Be receptive to constructive feedback and deploy the Customer Service Golden Rule.
• Share frustrations with someone who can make a difference or decision with the information.
• Provide support to team, department, and internal customers emulating the ‘team-first, self-second’ mentality.
• Develop relationships to address customer needs by involving the right people at the right time.
• As an Order Response Consultant, engage in training, Continue personal development, and participate in initiatives.
• Serve the customer better than anyone else. Serve with passion, purpose, and excellence to foster relationships and trust.
• Accurately identify customer requirements, expectations, and needs.

Skills on Resume: 

• Scorecard Performance (Hard Skills)
• Cycle Assessment Completion (Hard Skills)
• Positive Attitude and Teamwork (Soft Skills)
• Respectful Communication (Soft Skills)
• Receptiveness to Feedback (Soft Skills)
• Frustration Management (Soft Skills)
• Team Support (Soft Skills)
• Customer Needs Identification (Soft Skills)

Job Summary: 

• Meet the needs of customers and utilize soft skills to maximize call satisfaction.
• Exceed customer’s expectations on every call. 
• Go the extra mile by following through on every promise.
• Be accountable for complying with policies, procedures, and work requirements.
• Adhere to the guidelines outlined in the Employee Guidelines document and Market Development Handbook.
• Maintain a sense of urgency in the handling of IIRs in the queue.
• Adhere to work and lunch schedules to demonstrate commitment to serving customers and team.
• Play an active role in developing professionally.
• Proactively acquire new knowledge and skills through OneSource or ProSite exploration, department shadowing, and independent research.
• Efficiently utilize department-approved knowledgebase resources and applications.
• Attend and participate in department training.
• As an Order Response Consultant, complete and pass the knowledge assessment annually.
• As an Order Response Consultant, complete a knowledge refresher course annually.

Skills on Resume: 

• Customer Satisfaction Maximization (Soft Skills)
• Exceeding Customer Expectations (Soft Skills)
• Accountability for Policies and Procedures (Hard Skills)
• Sense of Urgency (Soft Skills)
• Schedule Adherence (Hard Skills)
• Professional Development (Soft Skills)
• Knowledge Acquisition (Hard Skills)
• Efficient Knowledgebase Utilization (Hard Skills)

Job Summary: 

• Answer incoming customer calls and return calls involving various issues.
• Answer incoming emails and confirm receipt of all customer inquiries.
• Coordinate with delivery and service/parts department and communicate updates to the customer.
• Ensure parts are ordered from manufacturers (via the service department) for damaged units in customers' homes.
• Contact manufacturers and warranty companies to secure reimbursement for damaged and/or non-returnable products.
• Negotiate with customers and manufacturers to resolve customer issues.
• Schedule service via the service department to address product issues and evaluate any previous service to determine if an exchange is warranted.
• Key new sales and credit memos, complete Debit Memos or other paperwork (e.g., Short Forms), and schedule installation, for product exchanges.
• Issue Purchase Orders (PO) for Standard's Extended Service Plan (ESP) service performed by outside service providers.
• Approve POs given to outside service providers to complete a service call.
• Develop mastery in specified competencies.

Skills on Resume: 

• Customer Call Handling (Hard Skills)
• Email Response Management (Hard Skills)
• Coordination with Departments (Soft Skills)
• Parts Ordering (Hard Skills)
• Reimbursement Negotiation (Soft Skills)
• Issue Resolution (Soft Skills)
• Service Scheduling (Hard Skills)
• Documentation and Paperwork Completion (Hard Skills)