Job Summary: 

• Deliver administration and customer service to Employee Benefits clients and various distribution channels for meeting company objectives
• Provide support to clients, agents, and peers to resolve the problem
• Conduct client visits to understand employer clients’ needs and requirements in routine administration.
• Provide professional advice to help clients to resolve administrative or operational issues
• Liaise with various teams including Compliance, Collections & Recoveries, Business Risk, and Legal as part of complaint investigations and preparation of response letters.
• Where gaps are identified, actively participating in closing off any compliance issues that may have been identified during the complaint investigation
• Aid and support to Complaints Conduits and acting as a referral point for internal stakeholders for complaints they are dealing with.
• Manage redress costs and ensure all payments are made within approved limits when offering compensation in resolution to a complaint
• Build and maintain strong relationships with the team and stakeholders across all areas of Retail Banking
• Investigate complaints and respond to customers who have raised a collections dispute (including default listings).
• Maintain customer relationships, conduct member seminars and provide tailor-made service to VIP clients.

Skills on Resume: 

• Client Support (Soft Skills)
• Compliance Investigation (Hard Skills)
• Complaint Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• VIP Service (Soft Skills)
• Relationship Maintenance (Soft Skills)
• Compliance Closure (Hard Skills)

Job Summary: 

• Take high volumes of calls while maintaining impeccable customer service.
• Productively to drive customer engagement and build relationships with customers and stakeholders
• Respond to a broad range of complex, sensitive, and routine customer
• Determine needs and requirements, manage expectations, and provide effective, timely solutions for internal and external customers.
• Record and manage customer information on the customer management database.
• Provide administrative support including cash handling and cash reconciliation.
• Assist with developing and maintaining systems, policies, and procedures
• Take appropriate action in line with established policies and practices to maintain strong customer service.
• Comply with all relevant environmental legislation, regulations, and standards.
• Prepare reports, and presentation materials and take up ac hoc projects
• Resolve problems with clients with constructive advice and solution

Skills on Resume: 

• Call Handling (Soft Skills)
• Customer Engagement (Soft Skills)
• Problem Resolution (Soft Skills)
• Expectation Management (Soft Skills)
• Database Management (Hard Skills)
• Administrative Support (Hard Skills)
• Policy Compliance (Hard Skills)
• Report Preparation (Hard Skills)

Job Summary: 

• Efficiently handling all customer contact identifying and assessing customer needs from account opening
• Account closing, taking ownership of a customer request until completion
• Work closely with specialist teams to ensure the resolution of customer requests
• Assist customers in the completion of payment instructions, processing/keying / verifying transfers, and handing to Payments Team
• Assist the Payments Team in the verification of payments (CHAPS and SWIFT)
• Respond to customer calls and in the absence of Relationship Managers
• Ensure that KYC (Know Your Customer) documentation is completed and updated for customers and maintain customer record information in CRM
• Ensure due diligence is carried out on customers through verification of all customer instructions
• Attend to resident's feedback and complaints.
• Liaise with sub¬contractor to ensure that works are carried out smoothly.
• Handle inquiries from residents and assist in resolving issues that may arise.
• Liaise with project teams and residents on site matters.

Skills on Resume: 

• Customer Needs Assessment (Soft Skills)
• Account Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Payment Processing (Hard Skills)
• KYC Documentation (Hard Skills)
• Due Diligence (Hard Skills)
• Complaint Handling (Soft Skills)
• Site Liaison (Soft Skills)

Job Summary: 

• Guide the Member organizations in conforming to the rules for Member conduct set out by the Corporation.
• Ensure that Members understand and embrace the company’s rules and lead the resolution of issues that emerge in this context.
• Manage the workflow of the department and ensuring the efficient and effective operation
• Help resolve issues that may emerge in the context of relationships with members, primarily in connection with the Member Business Practices and Compliance function.
• Perform daily administrative tasks for the whole team and handle in and outbound calls.
• Carry out the NC Ambassador program and monitor the result of the NC Visit program which is conducted by vendors.
• Support for the department action plan, as well as goals and targets, are given.
• Address the ad hoc tasks when necessary.
• Manage the company’s social media handles.
• Keep customers updated on the latest products to increase sales.
• Negotiate and manage agreements through the business contract process.

Skills on Resume: 

• Member Guidance (Soft Skills)
• Issue Resolution (Soft Skills)
• Workflow Management (Hard Skills)
• Compliance Support (Hard Skills)
• Administrative Support (Hard Skills)
• Social Media Management (Hard Skills)
• Product Updates (Soft Skills)
• Contract Negotiation (Hard Skills)

Job Summary: 

• Work professionally and always provide helpful service to all customers at all times within the business unit as assigned.
• Operate the cashier task with a focus on ensuring the best possible customer service.
• Ensure the check-out counter is effectively equipped at all times throughout the day, clean, and organized before, during, and after use.
• Support to collect and fold yellow bags.
• Support loose hand activity, especially in front of the check-out counters (Activity 4 area).
• Ensure the store environment is safe and secure at all times for visitors and colleagues.
• Always practice a confident and knowledgeable approach to handling customers and make the buying process as easy as possible at all times.
• Offer solutions to frequently asked questions to help make a better shopping experience for customers and encourage return visits.
• Contribute to the check-out action plan and take ownership of my part in its delivery.
• Optimize the relationship with the customers to strive for sales growth and sustained long-term profitability for the company.
• Actively work together with other departments to continuously improve the shopping experience for customers.

Skills on Resume: 

• Customer Service (Soft Skills)
• Cashier Operation (Hard Skills)
• Counter Maintenance (Hard Skills)
• Bag Collection Support (Hard Skills)
• Store Safety (Hard Skills)
• FAQ Solutions (Soft Skills)
• Sales Growth (Soft Skills)
• Department Collaboration (Soft Skills)

Job Summary: 

• Respond to all customer inquiries by mail, text message, phone calls, website bookings, etc.
• Own overall relationship with customers
• Ensure retention and satisfaction of all customers
• Deliver the highest level of professional service to customers
• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Handle client issues and complaints throughout the implementation life cycle in a timely and accurate manner.
• Schedule and conduct status meetings with appropriate development resources and customers.
• Maintain complete and accurate customer correspondence data.
• Develop and update client-related reports.
• Understanding key customer individual needs and addressing these.
• Managing client relationships to build a reputation for excellent service and generate repeat business.

Skills on Resume: 

• Customer Inquiries (Soft Skills)
• Relationship Management (Soft Skills)
• Customer Retention (Soft Skills)
• Professional Service (Soft Skills)
• Issue Resolution (Soft Skills)
• Status Meetings (Hard Skills)
• Report Development (Hard Skills)
• Client Needs Understanding (Soft Skills)

Job Summary: 

• Act as the first point of contact for clients
• Build rapport with key stakeholders
• Build and maintain detailed and ordered customer and claim records
• Provide regular client updates via phone, email and face to face
• Communicate with subcontractors
• Ensure key performance indicators and company objectives are met/exceeded
• Use initiative to bridge gaps in communication, processes and outcomes
• Remain flexible and ensure all issues are escalated with priority and managed accordingly
• Provide regular feedback to management on service levels and new business trends
• Identify and develop problem-solving methodologies to resolve a customer issue.

Skills on Resume: 

• Client First Contact (Soft Skills)
• Stakeholder Rapport (Soft Skills)
• Record Maintenance (Hard Skills)
• Client Updates (Soft Skills)
• Subcontractor Communication (Soft Skills)
• KPI Achievement (Hard Skills)
• Issue Escalation (Soft Skills)
• Problem-Solving (Soft Skills)