Job Summary: 

• Research and resolve product or service issues, identify trends, determine solutions and suggest process improvements.
• Initiate customer contact through various communication channels to gather issue-related information to help resolve concerns.
• Partner with internal stakeholders to resolve customer issues and concerns.
• Engage and communicate with all levels within the organization in a professional manner, including senior leadership.
• Follow up with customers on issues received through multiple channels to ensure risks and issues are resolved to minimize impacts to the business.
• Multiple touchpoint interactions with customers to transact or engage with the brand to build a positive customer experience.
• Create exception brand experiences for existing or potential customers.
• Record all customer interactions utilizing SFDC.
• Adhere to schedules and manage time effectively to ensure customer concerns are being handled promptly.
• Demonstrate strong service knowledge along with the ability to efficiently interact with customers, and understand their journey and pain points.
• Records all customer interactions in SFDC.

Skills on Resume: 

• Problem-Solving (Soft Skills)
• Customer Communication (Soft Skills)
• Internal Collaboration (Soft Skills)
• Professional Communication (Soft Skills)
• Customer Follow-Up (Soft Skills)
• Customer Engagement (Soft Skills)
• Customer Experience Creation (Soft Skills)
• CRM Software Proficiency (SFDC) (Hard Skills)

Job Summary: 

• Resolve escalated customer inquiries via phone calls and email daily
• Maintain current customer account details to ensure security
• Work with consumers and merchants to gather and evaluate evidence to resolve escalated disputes and chargeback cases via phone and email
• Monitor and process compliance-related escalations (SCRA, bankruptcy, deceased, etc.) in adherence with regulatory guidelines
• Respond to customer disputes relating to credit bureau reporting
• Participate in ongoing training to develop new skills and responsibilities
• Help identify trends and areas of improvement including agent coaching, quality monitoring and product features
• Collaborate cross-functionally with other Affirm teams to analyze, assess and resolve complex customer issues
• Demonstrate high standards of professionalism and integrity by consistently adhering to the company's policies at all times.
• Provide feedback to direct Supervisor and/or Managers

Skills on Resume: 

• Customer Inquiry Resolution (Soft Skills)
• Account Security Maintenance (Hard Skills)
• Dispute and Chargeback Resolution (Hard Skills)
• Compliance Escalation Processing (Hard Skills)
• Credit Bureau Dispute Response (Hard Skills)
• Continuous Training Participation (Soft Skills)
• Trend Identification and Improvement (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary: 

• Explaining products, services and pricing to customers 
• Identify and execute upselling opportunities 
• Outbound calling to existing customer base 
• Ensuring each customer receives excellent customer service and an enjoyable customer experience. 
• Engage in productive time management to fulfill essential job functions 
• Regularly meet with management to discuss opportunities for improvement 
• Take responsibility for Accurate Order Entry 
• Process incoming order desk opportunities 
• Log calls and tasks in Salesforce  
• Proficiency with multi-phone systems 
• Adhere to company policies on pricing, shipping and discounts 
• Appropriately field a large volume of inbound calls 

Skills on Resume: 

• Product and Service Explanation (Soft Skills)
• Upselling Identification and Execution (Hard Skills)
• Outbound Calling (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Time Management (Soft Skills)
• Order Entry Accuracy (Hard Skills)
• Salesforce Logging (Hard Skills)
• Multi-Phone Systems Proficiency (Hard Skills)

Job Summary: 

• Be the single point of contact to respond and resolve questions/concerns for ResMed’s customers.
• Ensure all transactional activities are performed in an efficient, timely, and accurate manner. 
• Regularly and actively collaborate with execution teams including Logistics and fulfillment teams to enable a timely and efficient transition of customer orders from order processing into the order execution phase.
• Be external facing and build strong connections with and understanding of Customers as well market-wide commercial teams.
• Help Instill a culture of customer obsession while working collaboratively with Customer Supply Chain team members.
• Have a solid understanding of ResMed’s supply chain and its products and services.
• Help identify and implement efficiencies through process improvement, automation, and/or digital technologies.
• Research and resolve critical customer escalations.
• Demonstrate strong service knowledge with the ability to efficiently interact with customers and understand their journey and pain points.
• Align with internal stakeholders to identify improvement opportunities.

Skills on Resume: 

• Customer Query Resolution (Soft Skills)
• Efficient Transactional Activities (Hard Skills)
• Collaboration with Execution Teams (Soft Skills)
• Customer Relationship Building (Soft Skills)
• Customer Obsession Culture (Soft Skills)
• Supply Chain Understanding (Hard Skills)
• Process Improvement and Automation (Hard Skills)
• Critical Escalation Resolution (Soft Skills)