CUSTOMER ASSOCIATE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Jan 15, 2025 - The Customer Associate has experience managing inbound and outbound communications using CRM tools to provide world-class customer support. The associate can thrive in a fast-paced environment while maintaining a high level of service and attention to detail. This role requires strong adaptability, a proactive approach, and the ability to absorb new information quickly.
Essential Hard and Soft Skills for a Standout Customer Associate Resume
- CRM Software
- Data Entry
- Email Communication
- Customer Service Software
- Product Knowledge
- Reporting and Analytics
- Multitasking on Multiple Platforms
- Technical Troubleshooting
- Time Management
- Basic Accounting
- Communication
- Adaptability
- Problem-Solving
- Empathy
- Attention to Detail
- Patience
- Active Listening
- Teamwork
- Conflict Resolution
- Stress Management
Summary of Customer Associate Knowledge and Qualifications on Resume
1. BA in Public Relations with 4 years of Experience
- Experience in a Training, Learning & Development, Analytics, Service Design, Vendor Management, or Content Management role.
- Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment.
- Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
- Excellent problem-solving and sleuthing skills.
- Excellent written and verbal communication skills.
- Excellent empathy, active listening, and resiliency skills
- The ability to internalize customer concerns, solve them, and keep them positive.
- Strong attention to detail and time management skills.
- Willingness and ability to flex weekend and night shift hours to support our growth.
- Written/verbal business fluency in Spanish and/or French.
2. BA in Business Administration with 1 year of Experience
- The ability to assist others by engaging in proactive problem-solving skills.
- Adaptable with the flexibility to thrive in various work environments (i.e. working from home, overtime, etc.)
- The ability to manage challenging situations and conversations driving towards a resolution suitable for all.
- Ability to uncover hidden customer needs utilizing effective questioning.
- The ability to identify actions necessary to complete tasks and obtain results.
- Ability to have a positive and constructive view of working with others/outstanding teammate
- Ability to listen to and work with diverse customers with a wide range of challenges to achieve outcomes where everybody wins.
- Learn quickly and retain information to assist with decision-making.
- Be able to display understanding.
- Excellent social skills both written and verbal.
3. BA in Marketing with 3 years of Experience
- Experience in a customer success role, using CRM tools to manage inbound and outbound written and verbal communications
- Must be flexible with scheduling.
- Be passionate about providing a world-class customer experience, working 1:1 with customers to deliver proactive, creative, and personalized support to customers
- Thrive in a dynamic, fast-paced, and team-based environment
- Demonstrate the ability to quickly and proficiently understand and absorb new information.
- Strong attention to detail and the ability to multitask, working on several platforms simultaneously.
- Be calm under stress, maintaining a high level of service and communication in the face of heavy pressure
- Have high standards and a strong work ethic.
- Able to respond positively to coaching and feedback from supervisors and peers
- Take personal accountability for acquiring the expertise, knowledge and information to effectively tackle customer's issues.
Relevant Information