Job Summary:

• Leads the creation and modification of world-class Customer Care and Sales training materials for both new hire onboarding and ongoing development opportunities. 
• Collaborate with internal departments to establish training objectives, complete training materials, measure performance, and iterate on those training programs to ensure success.
• Writing, reviewing, editing, and updating content for the company’s internal and external knowledge base.
• Refresh the creative and content for existing training materials for new hire, ongoing, and partner training
• Suggesting new ways to promote learning internally and to customers.
• Monitor and report on trainee customer support metricsAs needed deliver training sessions on company products, best practices, and internal policies. 
• Assist in program development and participate in pilot sessions
• Manage and coach new hires during the “nesting period”
• Evaluates agent call performance and asks agent to provide feedback on call experience
• Participates in the review, evaluation and development of training delivery tools and systems

Skills on Resume:

• Training Development (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Content Editing (Hard Skills)
• Creative Refresh (Hard Skills)
• Learning Promotion (Soft Skills)
• Performance Reporting (Hard Skills)
• Training Facilitation (Soft Skills)
• Coaching and Feedback (Soft Skills)

Job Summary:

• Work with various stakeholders to determine ideal use cases and solution benefits
• Collaborate with subject matter experts to assemble and deliver key information
• Clearly communicate security concepts and solutions through written word and the development of hands on labs.
• Position the value of specific security solutions from both a technical and business perspective.
• Design and validate virtual lab exercises to reinforce learning objectives
• Publish student and instructor material according to requested delivery mode formats
• Coordinate train-the-trainer activities for new and updated content to ensure internal trainers are ready to deliver
• Provide content expertise with learning outcomes that are structured to meet course hour requirements (varies by offering).
• Ensure curriculum content, including course materials, evaluations and assessments, is consistent with University policy and best practices.
• Use subject matter expertise to design relevant, robust, and effective curriculum according to assignment.

Skills on Resume:

• Stakeholder Engagement (Soft Skills)
• Collaborative Networking (Soft Skills)
• Technical Writing (Hard Skills)
• Strategic Positioning (Soft Skills)
• Instructional Design (Hard Skills)
• Content Publishing (Hard Skills)
• Training Coordination (Soft Skills)
• Policy Compliance (Hard Skills)

Job Summary:

• Reviewing and Re-imaging Scaled and Interactive Curriculums and Courses
• Build consulting partner role-based curricula, that are scaled, interactive and social
• Assist in the development of standards and practices for the development and deployment of courses and curricula for a variety of partner roles
• Participate in needs assessment and review instructional design standards
• Review materials in current practice and external benchmarks
• Create professional materials that are accessible and focused on the targeted outcomes.
• Select and use a variety of techniques to define and sequence the instructional content and strategies
• Select, modify, or develop instructional materials
• Design instruction that reflects an understanding of the diversity of learners and groups of learners
• Evaluate and assess instruction and its impact on learners and the business

Skills on Resume:

• Curriculum Review (Hard Skills)
• Curriculum Design (Hard Skills)
• Standards Development (Hard Skills)
• Needs Assessment (Hard Skills)
• Material Creation (Hard Skills)
• Instructional Strategies (Hard Skills)
• Diversity Awareness (Soft Skills)
• Impact Assessment (Hard Skills)

Job Summary:

• Develop a vision for how best to leverage core components of nXu's existing purpose development curriculum and to build a career exploration curriculum anchored around purpose development.
• Research other career exploration curricula.
• Develop a detailed scope and sequence for the curriculum especially for the career exploration components.
• Create facilitator guides, student materials, and associated slide decks for each lesson using existing nXu curricular templates. 
• Seek input from nXu team members as well as from key external constituents with expertise in career exploration curriculum.
• Ability to design curriculum according to relevant subject matter expertise.
• Develop student learning outcomes and relevant assessments.
• Design course materials.

Skills on Resume:

• Vision Development (Soft Skills)
• Curricular Research (Hard Skills)
• Scope Planning (Hard Skills)
• Material Creation (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Curriculum Design (Hard Skills)
• Outcome Development (Hard Skills)
• Course Design (Hard Skills)

Job Summary:

• Create technical presentations, hands-on labs, and certification exams as part of training curriculum
• Develop modern, engaging content and curriculum paths to enhance the learner experience as part of an evolving online commercial subscription strategy
• Participate in course development projects, initiatives, and strategies
• Learn Oracle Cloud Infrastructure services and use cases
• Collaborate with peers and work as part of a cross-organizational, virtual team
• Collaborate with Product Management, SMEs, Customer Success, and Support team 
• Create cutting edge content and designs for global client base
• Summarize (in verbal and written form) technical information to a diversified audience
• Identify the most visual and engaging ways to communicate the concepts and ideas

Skills on Resume:

• Technical Presentations (Hard Skills)
• Content Development (Hard Skills)
• Course Development (Hard Skills)
• Industry Learning (Hard Skills)
• Team Collaboration (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Creative Design (Hard Skills)
• Trend Analysis (Hard Skills)

Job Summary:

• Gather information from relevant materials, storyboard documentation, subject matter experts, and other project team members to design and create effective eLearning content.
• Work with clients' and subject matter experts, under the management of the VP, Learning and Development, to create training materials.
• Follow instructional design theories to conduct needs analyses, develop learning objectives, write storyboards, develop instructional materials, publish to the Learning Management System, and help evaluate business impact.
• Create captivating content and activities that maximize knowledge transfer and retention.
• Stays abreast of industry trends and emerging technologies and seeks to continually enhance work methodologies and standards.
• Facilitate 9-12-week boot camp sessions with specific learning objectives in mind to upskill consultants going through the Talent Path program.
• Designs and coordinates curriculum development and review.
• Work with program leaders to ensure curriculum is integrated and promoted.
• Work with program leaders to develop, guide and support curricular innovation.
• Maintain current knowledge of curricular trends and research.
• Make recommendations to group leaders as it relates to learning opportunities and curriculum instruction.
• Familiarity with curriculum design and assessment.

Skills on Resume:

• Instructional Design (Hard Skills)
• eLearning Development (Hard Skills)
• Curriculum Design (Hard Skills)
• Needs Analysis (Hard Skills)
• Project Management (Hard Skills)
• Content Creation (Hard Skills)
• Industry Trends and Technology (Hard Skills)
• Facilitation and Training (Soft Skills)