COO Functions:

• Drive strategic prioritization and operational excellence
• Managing strategic co-packing and distribution partners
• Working with the CEO to create an at-scale operational plan
• Support and drive organic and inorganic growth strategy initiatives, ensuring supply chain effectiveness and readiness to achieve stated goals and objectives
• Forecast and anticipate fundamental shifts in the market and how they might impact the business
• Identifying the key operational metrics to drive company performance
• Determine a process for gathering and analyzing metrics, while working cross-departmentally to implement reporting processes.

COO Qualifications:

• Bachelor's Degree is required. Master's Degree is preferred
• Progressive leadership experience in Consumer-Packaged Goods (Client)
• Deep experience leading retail distribution of food products
• Experience working through sourcing relationships
• Proven experience scaling early-stage Client companies
• Experience leading operations of a venture-backed rapidly growing company
• Proven experience leading operations for a high growth startup
• Extensive experience standardizing operations, with a passion for owning and iterating processes.
• Strong interpersonal skills with the ability to provide concise insights and feedback to high-level stakeholders
• Strong knowledge of data analysis and KPI development and deployment
• Experienced operator with an entrepreneurial and proactive mindset
• Experience managing up, down and across
• Ambitious self-starter who loves to roll up their sleeves

Chief Operating Officer Duties and Roles:

• A board director responsible for the strategic development of all operational activities in the UK & Ireland
• Specific responsibility for Manufacturing, Engineering, Quality, Procurement, Logistics, Health and Safety and Distribution with strategic operational responsibility in the independent business units
• Direct responsibility for all operational P&L lines (material, direct labor, VOH, FPC & distribution costs).
• A clear focus on year on year improvement of Cost of Goods Sold
• As part of the management team ensure that business performance improves year on year (in line with agreed plans), Sales, EBIT and ROCE
• Responsible for all efficiency development activities including manufacturing footprint development (MFP), Lean, VA/VE, direct and indirect material development
• Responsible for sourcing, manufacturing and total supply chain strategy to ensure 'best cost' supply chain design including LCC development
• Responsible for providing all operational reports required by the group and for establishing KPI's to drive the operational development
• Ensure that capital plans are in line with budget and group strategy
• Developing a team ethic and ensuring that strategies are deployed throughout the business
• Deliver results according to budget and KPI's
• Develop and implement tools, processes, and methods to improve efficiency and results
• Measure, monitor, manage and report results on all Operations KPIs to the UK & Ireland and EMEA organisations
• Drive collaboration with EMEA Operations entities and other relevant stakeholders
• Drive quality, implementing efficient and effective issue resolution
• Lead improvement culture and ensuring operations team are trained and empowered to use improvement tools and techniques
• Execute and development of MFP programs
• Possess a minimum degree level in an engineering discipline and/or equivalent experience of working in a senior operational role

Chief Operating Officer Skills and Abilities:

• Have good practical manufacturing management experience in a fast-moving complex industrial environment
• Have strong and proven leadership skills
• Experience in outsourced Distribution/3PL
• Be experienced in leading an improvement culture both internally and in the wider end to end supply chain
• Have excellent planning and organisational skills, with a proven record for delivering on time, to plan and within budget
• Have good analytical skills and understanding of financial metrics
• Be a good communicator and motivator who is able to present and influence at all levels
• Be a great team player, who understands the importance of meeting deadlines and who thrives in a busy, challenging environment
• Have an appreciation/understanding of Industry 4.0

COO Accountabilities:

• Directs the preparation of short-term and long-range plans and budgets based on broad corporate goals and growth objectives.
• Develop and implement a facility optimization plan to support current and future capacity requirements for all business units, including add-on acquisitions for business expansion.
• Ensure that all managers and supervisors understand their respective roles and responsibilities.
• Develop and implement policies to ensure superb performance while improving the profitability of all business units.
• Lead the operations organization to establish customer satisfaction to achieve competitive advantage.
• Systematize, streamline and implement work flows and work processes across the entire organization to provide sustainable improvements in performance.
• Utilizes transportation management systems knowledge and experience in optimizing results.
• Guide and develop the regional team by integrating coaching and feedback into daily activities. 
• Provide regular, consistent, direct, fact-based, specific feedback to individuals to promote teamwork.
• Promote safe work practices and drive significant improvement in safety.
• Experience in multi-state warehouse acquisitions planning.
• Outstanding track record of managing operations and delivering results through developing significant improvements in costs and transport.

COO Education and Experience:

• Minimum of 10 years of related experience with a successful track record of developing and coordinating multiple sites for a rapidly growing company.
• Substantial experience in lean process development, inventory control, logistics, and distribution management.
• Experience managing a team of senior operations professionals.
• The ability to quickly assess the operational efficiency of a facility and prioritize improvement processes.
• Possesses the ability to creatively identify options to problem resolution and implementation methods.

Chief Operating Officer Duties and Responsibilities:

• Supervise and work with management to ensure all operations are effectively integrated.
• Development, prioritization and implementation of strategies to accommodate current and future organizational plans.
• Ensures compliance with Bank policies, procedures and processes.
• Works closely with the Bank's Information Technology manager to ensure the integrity and availability of information at all levels.
• Keep abreast with current industry trends.
• Identify, track and mitigate operational risks.
• Review and guide key vendor relationships for strategic success and profitability.
• Previous experience in an operational leadership role with project management.
• Proven ability to plan and accomplish goals, while leading multiple departments.

Chief Operating Officer Qualifications and Requirements:

• Extensive knowledge of the various operational areas of the bank.
• Ability to adopt and lead change initiatives.
• Ability to work with the President/CEO, Board of Directors, shareholders and Bank management.
• Minimum 7 years of progressive experience in Bank Management.
• Degree in Business Administration or related field of study.
• Advanced studies in Finance/Accounting/Business Management. (Preferred not required)
• Additional training via the Graduate School of Banking/IBA. (Preferred not required)

Chief Operating Officer Responsibilities:

• Re-conceptualize our operational processes through each step in the journey of a customer order, from receiving product into the warehouse to delivery to our customers’ homes.
• Test and evolve space, processes, and logistics to enable our growth aspirations.
• Lead our warehouse space strategy, including capacity mapping, process reengineering, new warehouse space requirements and optimal set-up, lease negotiations, new space designing, and renovation and/or move coordination.
• Evolve our technology toward a warehouse management system, integrating it with our custom e-commerce management system to create a seamless, industry-leading system from end-to-end.
• Build operations & logistics team capabilities into a competitive differentiator.
• Identify skill and talent needs, gaps and any operational inefficiencies.
• Help transition the organization into a unionized environment, and help establish a highly productive and collaborative relationship between management, labor, and union representatives.
• Work closely with SLT to develop actionable operational business strategies and plans that ensure alignment with short- and long-term objectives.
• Also develops key performance indicators and formal reporting that identify opportunities, gaps and, corrective measures.
• Will be a key member of the Senior Leadership Team, working closely with the Chief Executive Officer, Chief Technology Officer, Chief Curation Officer, Chief Financial Officer, Chief People Officer, and Board of Directors to envision the future for Mama Earth and achieve all business, customer, and employee engagement metrics.

Chief Operating Officer Requirements:

• You are a seasoned warehouse logistics professional with at least 8+ years in a leadership role.
• You have 5+ years of experience in pick/pack/delivery in a retail/e-commerce business.
• You have obtained a Post-secondary degree in business or a related field
• You have lead teams with a predominantly hourly warehouse-based workforce.
• You have a proven track record of leading change, ideally having helped a small/medium-sized company scale.
• You are experienced in operating in a unionized environment and adept at fostering productive relationships.
• You’re in it for the long haul and are experienced at thriving in a fast-paced, startup environment.
• You’re able to operate up high and down low - high-level focus on the bigger picture while getting in the weeds to ensure flawless execution.
• You excel in a cross-functional role - gaining consensus across multiple teams and ensuring goals are accomplished within agreed-upon timelines.
• You excel at communicating effectively and empowering others.
• You’re a creative problem solver who is adept at rolling up your sleeves and working efficiently in a fast-paced environment.
• You don’t take yourself too seriously and believe a winning culture is an essential ingredient to building a great company.
• Ideally you love all things food!

Chief Operating Officer Roles and Responsibilities:

• Build out function-specific SOPs, internal reporting and accountability to ensure industry leading execution and brand service.
• Understand, optimize, and continue to build revenue generating programs within Dirty Hand's Whole Foods Market and Independent Retailer service channels.
• Work with the Director of Retail Execution and Leadership team to build out and manage a National Conventional program.
• Provide a roadmap and support to the General Manager to expand Dirty Hand's Headquarter Services nationally.
• Oversee Sr. HR Manager continue to evolve Dirty Hand's Human Resources department, focused on excellence in recruiting, training, employee development/growth, talent management, performance management and culture.
• Acts as a strategic partner on the leadership team and work closely with the team to ensure they are meeting performance expectations.
• Provides timely, accurate, and complete reports on the operating condition of the company.
• Identifies issues or areas of concern and builds action plans to enhance or resolve.
• Looks for methods to improve quality, efficiency, and productivity, reduce costs, increase profits, or improve control measures.
• Provides mentoring as a cornerstone to the management career development program.
• Work autonomously while ensuring company expectations are readily met and exceeded.
• Fosters a success-oriented, accountable environment within the company.
• Represents the company with clients and business partners.

Chief Operating Officer Skills, Experience, Qualifications:

• Proven experience as a Chief Operating Officer or VP/Director Level role.
• Minimum of 10 years of management experience.
• Depth of knowledge of the retail industry, from brands to retailers to service providers.
• In-depth management experience of Sales, Operations, and Human Resources. Proven understanding of Finance.
• Demonstrated strategic and tactical leadership ability.
• Experience building SOPs, internal reporting, and accountability measures.
• Experienced team builder, people motivator, and servant leader.