• Greet customers warmly and ensure a good customer experience
• Build and develop professional relationships with customers
• Assess customer needs and provide expert advice on any products
• Participate in and organize special events for customers
• Follow up on orders and answer the phone.
• Prepare estimates/quotes on the store system, check availability of merchandise, delivery delays, prices, suppliers, etc.
• Keep the customer’s file up to date
• Keep current on competitors' pricing
• Keep up to date with new products and their functions
• Ensure compliance with procedures and the company’s standards
• Record transactions and collect payments for the purchased items
• Be aware of current promotions and flyers.
• Ensure and participate in the maintenance of their department.
• Comply with policies and procedures regarding loss prevention, breakage of goods, and health and safety

Skills: Customer Service, Relationship Building, Product Knowledge, Event Coordination, Order Processing, Inventory Management, Transaction Handling, Policy Compliance

• Manages the Storm Protection Program (SPP) contractor invoice payment processes, including the review and validation of invoices, before approval for payment.
• Prepares and provides monthly contractor-related accruals consistent with GAAP and Sarbanes-Oxley requirements
• Generates purchase requisitions.
• Maintains proper contractor-related documentation, such as spreadsheets of incoming work, invoices, incomplete contractor work, and monthly spend.
• Maintains contractor relationships, responding to questions, addressing needs/issues, source for cost information, and serving as liaison to TEC staff.
• Completes work management system-related tasks associated with closing requirements, reports, and corrections
• Reviews, analyzes, and distributes financial information to supervisors, managers, Project Management, and others.

Skills: Invoice Processing, Financial Reporting, Purchase Management, Document Management, Contractor Relations, System Administration, Financial Analysis, Stakeholder Communication

• Maintain and scheduling of service orders, Backlog using Care, using the closest qualified Technician.
• Prepare quotes for FFP services for extended start-up and urgent Technician needs.
• Maintain all records in the care for all service orders, including warranty scheduling.
• Track and follow up with customers on proposals issued by the Coordination team.
• Call existing customers to schedule services, advising the Technician expected on-site time.
• Assist the customer in identifying needs to ensure components are on-site and delivered before the technician's travel.
• Answer incoming requests on time
• Acknowledge calls via phone and then follow up with an email.
• Develop customer dialog in Care for history and reporting needs to allow for increased sales with consistent margin management
• Manage service order backlog.
• Provide weekly, monthly, and annual reporting, including service backlog, order status services, and technician utilization

Skills: Service Scheduling, Quote Preparation, Record Management, Customer Follow-up, Service Coordination, Needs Assessment, Call Handling, Reporting Management

• Devise and implement strategies to increase viewing and subscriber numbers across all the brand and Teacher’s channels
• Research on what content is performing well on YouTube, interesting topics, benchmark against competitors to plan channel content needs, and generate ideas for video content
• Audit existing channels to uncover short and long-term recommendations
• Ensure a sufficient supply of videos, either from internal stakeholders and teams, and collaborate with internal teams to create the relevant video inventory required to grow the channels
• Optimize videos for YouTube, including using correct tags, category descriptors, the right keywords, thumbnails, and video captions to ensure that potential viewers find the video
• Build the brand on YouTube with content and audience targeting.

Skills: YouTube Channel Strategy, Content Research, Competitive Benchmarking, Channel Auditing, Cross-Team Collaboration, Video Inventory Management, YouTube SEO Optimization, Audience Targeting

• Prepares and submits monthly management reporting for Renewables activities on performance versus budget
• Responsible for coordinating semi-annual forecasts of full-year performance and supporting management to explain deviations from the budget
• Provides monthly project-by-project analysis on cost spent, budget consumed, and project forecasts to completion in close coordination with the Project managers
• Responsible for overall coordination of the budgeting and long-term planning processes for all assets and projects of the Renewables Division, including preparation of budget submissions and overall presentations and management support.
• Ensures financial impacts of potential investments presented to senior management (CIREN, CDGRP, CORISK, COMEX) for approval are in line with group accounting standards and principles applicable to the Renewables activities of the group, and identifies any specific US GAAP impacts that may arise for local reporting
• Supports the production of the quarterly and annual financial statements for the affiliates
• Supports and implements financial reporting and budget process enhancements, and helps to strengthen the financial control framework for all Renewables activities
• Supports the Finance Manager and CEO in the modelling and impacts of new business streams initially for their assessment and, further, to integrate them into the planning, budgeting, and reporting processes.
• Supports US Accounting System development and integration projects
• Delivers timely, accurate customer service, ensuring the highest level of satisfaction
• Handles inbound telephone calls from borrowers, contractors, and/or insurance adjusters in regards to property damage claims to resolve customer inquiries
• Builds customer service knowledge by taking initiative for learning additional processes, queues, and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
• Works on Claim Packets when phone lines are slow
• Updates records and the note system

Skills: Management Reporting, Budgeting and Forecasting, Financial Analysis, Project Coordination, Financial Statement Preparation, US GAAP Compliance, Financial Process Improvement, Stakeholder Communication

• Prior experience with GxP record management in a pharmaceutical or biotech company setting, held a Quality or Document Control role.
• Ability to work independently and communicate project progress
• Microsoft Office suite (Word, Excel, SharePoint) knowledge and proficiency.
• Ability to effectively prioritize and manage multiple projects.
• A team player who listens effectively and invites a response.
• A collaborator who communicates in an open, clear, complete, timely, and consistent manner.
• An excellent communicator (especially over the phone) who can work well with others to resolve issues
• Demonstrated a positive attitude and a safety-first attitude

Qualifications: BS in Public Health with 4 years of Experience

• Extensive equipment fleet maintenance and leadership experience
• Service and maintenance experience, and supervisory experience
• Strong motivational and leadership skills
• Excellent customer service skills
• Strong knowledge of maintenance accounting and P&L
• Basic computer skills, particularly with Microsoft Excel
• Able to quickly learn new technology 
• Able to juggle a high volume of calls and multiple projects at a time
• A team player who contributes by accomplishing results

Qualifications: BA in Accounting with 5 years of Experience

• Must possess a mechanical and scientific aptitude and be able to clearly and thoroughly document all work on existing forms and records. 
• Biotech Certificate and industry experience
• Safety and the ability to maintain a compliant, highly effective, and efficient product environment
• A high level of attention to detail in both operations and documentation
• Must be able to execute strenuous, sometimes repetitive physical work on a manufacturing shift schedule in a classified cleanroom environment. 
• Ability to wear half-face and full-face respirators/PAPR for chemical processing.
• Strong time management skills, attention to detail, and an ability to work in a team setting
• Excellent communication skills.
• Self-starter with the ability to perform well under pressure and changing priorities

Qualifications: BS in Biochemistry with 3 years of Experience

• Experience in Statistics/Biostatistics, Bioengineering, Chemical Engineering, or a related field
• Sound knowledge of theoretical and applied statistics, with an emphasis on statistical process control.
• Hands-on experience with using and scripting statistical software packages, including JMP and R.
• Experience in the drug development field
• Must be an effective team player, able to thrive in a fast-paced team environment, and also work independently on projects.
• Excellent interpersonal, oral, and written communication skills.
• Demonstrated ability to obtain proper assistance when confronted with problem situations

Qualifications: BS in Chemical Engineering with 2 years of Experience

• Experience in Development and Production support on C#, .Net Core, Micro Services, Oracle data store, SQL, NOSQL Database, and .NET Web API
• Able to understand/support distributed architecture in microservices for reports
• Able to understand/develop Shared Unit testing components that are used to accelerate UI unit testing.
• Experience setting up configuration and security for micro services.
• Experience migrating and deploying the application between all environments using TFS.
• Working experience with CI/CD pipeline, analyzing Jenkins logs for build failures, encrypting, and setting configuration values in GitHub Enterprise.
• Ability to develop various Excel-based reports and data downloads
• Ability to write SQL queries and .NET code to group data and pivot in Excel.
• Excellent written and verbal communication skills.
• Experience in client interactions to understand the requirements and analyze, and design efficient solutions.
• Aware of the Agile Scrum process.
• Proven strong relationship-building and communication skills with team members and business users.
• Ability to identify problem trends and corrective actions, and document these through modification of existing best practices guidelines.
• Must be able to build application solutions in a collaborative, agile development environment.
• Demonstrated ability to use discretion and make sound decisions.
• Ability to work with a minimal amount of direction while being proactive in keeping their management informed of project-related issues.
• Ability to manage multiple projects at the same time and shift priorities quickly.
• Proven strong problem-solving skills, troubleshooting, and root cause analysis.
• Experience in the Insurance and Banking industries with good knowledge of version management tools

Qualifications: BS in Statistics with 11 years of Experience