COMMERCIAL OPERATIONS MANAGER RESUME EXAMPLE

Published: August 08, 2024 - The Commercial Operations Manager facilitates the development and implementation of business and account planning schedules, supporting the sales team through data enrichment and analysis, and ensuring the alignment of financial controls with commercial decision-making. This role collaborates with finance and Integrated Business Planning (IBP) to secure investment funds and co-develop reports for meticulous sales performance analysis. Additionally, the manager assists in setting financial targets, monitoring account manager performance, and preparing essential management reports and commercial policies compliance documentation.

Tips for Commercial Operations Manager Skills and Responsibilities on a Resume

1. Commercial Operations Manager, Google Inc., Mountain View, CA

Job Summary: 

  • Provide oversight and development for leadership personnel relating to the commercial plant and field operations.
  • Assist Project Managers with problems or conflict resolution, keeping the COO informed of all issues requiring formal documentation, correspondence or risk management assessment.
  • Supervise estimating and work of commercial products and services.
  • Review bid documents, architectural plans and shop drawings.
  • Review and manage contracts, change orders and purchase orders.
  • Manage commercial budget and billings.
  • Evaluate the project mix and identify the need for additional internal or external resources to meet goals.
  • Maintain a sufficient backlog of contracted work to ensure the department's profitability and meet financial goals.
  • Monitor effectiveness and new processes of receiving and inventory tracking.
  • Develop standard operating procedures in various areas of the department.
  • Ensure the team has measurable goals and is trained, coached, and supported to help scale growth.
  • Establish and ensure clear goals and expectations that follow all safety procedures and schedules developed
  • Build/foster relationships and increase contact with General Contractors.
  • Participate in training programs, seminars, and industry functions


Skills on Resume:

  • Leadership Development (Soft Skills)  
  • Conflict Resolution (Soft Skills)  
  • Commercial Estimating (Hard Skills)  
  • Contract Management (Hard Skills)  
  • Budget Management (Hard Skills)  
  • Resource Allocation (Hard Skills)  
  • Process Optimization (Hard Skills)  
  • Relationship Building (Soft Skills)

2. Commercial Operations Manager, Microsoft Corporation, Redmond, WA

Job Summary: 

  • Support the development of the business planning schedule and account plan structure
  • Marshall the business planning and account planning cycle and support the sales team through planning implementation, data enrichment, and analysis
  • Develop the framework for the delegation of authority that enables account managers to make commercial decisions within the boundaries of financial control (e.g. price approvals)
  • Co-ordinate with finance to ensure investment funds are secured (e.g. through rebate provisions)
  • In conjunction with IBP, co-develops reports for sales performance analysis
  • Leverage market data (competition, market prices, etc) to build category management reports view for account managers to use with the key customers
  • Support leadership in evaluating investment proposals including promotion pricing, special deals & incremental investment cases
  • Ensure account plans, and sales through forecasts are integrated into the S&OP demand plan
  • Provide analysis and advice to sales to ensure appropriate sales through forecasts are made
  • Works alongside local leadership & finance to develop the annual budget from account/product level up to total regional revenue and contribution budget
  • Sets targets and monitors performance at the account and account manager level
  • Supports the regional sales leader in completing required management reports
  • Ensure commercial policies are adhered to with local accounts
  • Prepare Site Progress Report and Manpower Planning


Skills on Resume: 

  • Business Planning Support (Hard Skills)
  • Planning Management (Hard Skills)
  • Delegation Framework Development (Hard Skills)
  • Financial Coordination (Hard Skills)
  • Sales Performance Reporting (Hard Skills)
  • Market Data Analysis (Hard Skills)
  • Investment Evaluation Support (Hard Skills)
  • Budget Development (Hard Skills

3. Commercial Operations Manager, Apple Inc., Cupertino, CA

Job Summary: 

  • Facilitate weekly demand management team meetings and participate in Sales and Operations Planning meeting
  • Manage commercial prioritization to guide manufacturing.
  • Communicate and ensure alignment with customer supply plan commitments
  • Collaborate with the Supply Chain planning team to develop supply-demand plans.
  • Provide oversight for product status and life cycle changes (such as Make-to-Order to Make-to-Stock, change production to a new location, End of Life process)
  • Manage product disposition and consumption when navigating through specification or packaging/design changes
  • Support Product Line Management team offering reviews, and drive actions to ensure cross-functional teams and systems are prepared to support timely sample + mass production order execution
  • Manage customer contracts and governance
  • Prepare commercial operations responses to customer contracts (ex. supply agreements)
  • Manage contract governance to ensure AGS business compliance for commercial operations
  • Partners with Customer Service & Logistics Manager and collaborates with cross-functional team
  • Develop AGS services strategy and define and enforce policies
  • Drive annual Customer Scorecard survey process, including working with cross-functional leaders to prioritize and drive critical improvements.
  • Refine process to ensure adherence to customer contracts


Skills on Resume: 

  • Demand Management (Hard Skills)
  • Commercial Prioritization (Hard Skills)
  • Supply Plan Alignment (Soft Skills)
  • Supply-Demand Planning (Hard Skills)
  • Product Lifecycle Management (Hard Skills)
  • Contract Management (Hard Skills)
  • Cross-functional Collaboration (Soft Skills)
  • Compliance Management (Hard Skills)

4. Commercial Operations Manager, Amazon, Seattle, WA

Job Summary: 

  • Own and lead the commercial and sales processes in the EMEA region, with a strong focus on the process governing commercial promotions and contracts.
  • Refine and optimize the cross-functional processes continuously to ensure the promotions and contracts are initiated, approved, and deployed on time and ensure a positive customer experience
  • Lean Six Sigma certification/ Process improvement experience will be an asset
  • Successful deployment, ongoing performances, and tracking of commercial promotions and contracts.
  • Coordinate the cross-functional commercial team including commercial marketing team, sales force effectiveness, Information Technology, Finance Business Operations, Software Quality Assurance, and Business Operations.
  • Develop and maintain a blueprint for deployment and management of promotions and contracts, across multiple customer channels of Orthodontics, GP, and Dental Service Organisations.
  • Ensure the process and technology apply to both Invisalign and iTero products.
  • Define and maintain KPIs for the commercial success of promotions and contracts, lead the development of analytics and reports for performance analysis and feed into the future selection and approval of promotions and contracts.
  • Key stakeholders are the commercial marketing team, SFE team, IT, finance, SQA, and business operations.
  • Act as receiver to innovation programs (driving commercial operations activities), enabling timely transitions to mass production, effective planning, and sales tracking
  • Maintain/develop demand management process documentation
  • Prioritize and drive systems improvements needed to ensure efficient and effective demand operations
  • Provide ad-hoc analytical support to address diverse data needs from senior management


Skills on Resume: 

  • Commercial Leadership (Hard Skills)  
  • Process Optimization (Hard Skills)  
  • Cross-functional Coordination (Soft Skills)  
  • Contracts Management (Hard Skills)  
  • KPI Development (Hard Skills)  
  • Performance Analytics (Hard Skills)  
  • Innovation Integration (Soft Skills)  
  • Demand Management Documentation (Hard Skills)

5. Commercial Operations Manager, Facebook Inc., Menlo Park, CA

Job Summary: 

  • Lead project efforts to identify, develop, and deploy business processes to support the Master Data Management (Customer Master) and Affiliation Hierarchy Management
  • Lead and define optimal processes associated with new customer data sources that will be integrated into MDM and corresponding changes in AHM solution
  • Provide sustainable solutions that are scalable and consistent across all SeaGen product teams
  • Own the communication of the analysis to improve business processes, communicate analysis findings, and propose projects or initiatives
  • Being a subject matter expert focusing in Improving the usability of MDM solutions across internal teams and measuring the adoption of customer data across brands
  • Owns the MDM & AHM support across all product teams and manages feature intake
  • Review current process, collaborating with the field and commercial ops teams to identify gaps, and solutions and provide improvements and efficiencies
  • Create a sustainable and scalable support process for the internal teams and establish an SLA for resolution
  • Lead MDM/AHM coaching/training sessions with the downstream application consumers – CRM, BI Reports, GMI team advisory meetings, and scheduled office hours to increase adoption of CRM and related sales technologies
  • Manage working relationships with Field, IT, GMI, GVA and Internal Commercial teams
  • Responsible for Managing team (Internal FTE/External Vendor teams working on a project)
  • Collaboration with the Commercial Training and Development, Non-Sales partners for Building out the team’s success- coaching and mentoring, aligning the team to strengths (Strength Finder) understanding other team’s strengths and how to use these differences in building stronger collaboration and communication
  • Helping define roles, accountability, and opportunity for each team member.


Skills on Resume: 

  • Project Leadership (Hard Skills)
  • Process Optimization (Hard Skills)
  • Solution Scalability (Hard Skills)
  • Communications Management (Soft Skills)
  • MDM Expertise (Hard Skills)
  • Process Improvement (Hard Skills)
  • Training and Coaching (Soft Skills)
  • Relationship Management (Soft Skills)

6. Commercial Operations Manager, Tesla Motors, Palo Alto, CA

Job Summary: 

  • Managing and leading strategy for key projects and people
  • Set up and update distribution partner’s profile: 1st Tier and Key 2nd Tier distributors
  • Improve distributor performance evaluation system continuously, mainly focusing on distributor price and inventory management, and monitor key product listing
  • Visit key business partners and approach proper channel candidates, widely understand channel development and management in the field
  • Arrange and organize distributor meetings and training
  • Ensuring the best possible service is delivered across the portfolio whilst managing customers' expectations.
  • Development and leading team whilst staying ahead of the game and always looking to continuously improve the offer.
  • Contract negotiation and management including oversight of project claims and variations and resolution of contract disputes
  • Proactively manage project risk and be a leader and champion of project quality and safety
  • Provide input into estimates, tenders, and proposals for new work
  • Be responsible for financial management, stewardship of budgets, and detailed reporting across a suite of projects
  • Be first and foremost able to manage, coach, and mentor a team to motivate and develop individuals and to produce results
  • Provide input and assistance to the CEO on business development to optimize commercial outcomes


Skills on Resume: 

  • Strategic Project Leadership (Soft Skills)
  • Distributor Management (Hard Skills)
  • Channel Development (Hard Skills)
  • Event Coordination (Soft Skills)
  • Customer Service Excellence (Soft Skills)
  • Team Development and Leadership (Soft Skills)
  • Negotiation Expertise (Hard Skills)
  • Risk Management (Hard Skills)

7. Senior Commercial Operations Manager, General Electric, Boston, MA

Job Summary: 

  • Overall sales operations support Sales functions from Customer inquiries to Orders to Delivery and Cash collection.
  • Managed and directed the sales operations team to provide professional support to the Sales Force and Achieve competitive efficiency & accuracy on day-to-day operations, including sales forecast, funnel management, order fulfillment, account operation, customer complaint handling, master data maintenance, delivery escalation, process improvement and Project management.
  • Set up and optimize Processes, Systems, and Resources by company policies and direction.
  • Address business needs with Programs (workflow/SOPs, tools, KPIs) developed with relevant functional teams and ensure effectiveness by regular communication and feedback with Users and Stakeholders.
  • Be responsible for funnel management (CRM pilot and rollout, leads and opportunity, sales call plan and bowler review), sales forecast (weekly/monthly/quarterly/annual budget)
  • Be responsible for Contract and terms review, Order/shipment and Product Forecasting, Order Processing, Channel management, and general Inside
  • Raise gaps and improvements on commercial operations policies and procedures, discuss improvement solutions with partners and implement follow-up actions to optimize overall procedure.
  • Work with team to optimize channel management excellence aligned with business developing trend, brand, and sales strategies, and set clear priorities for team across options
  • Set up and optimize controlling tools to ensure proper implementation of policy and tools for efficient follow-up with the sales operations team.
  • Measure essential KPIs at organizational and individual levels.
  • Ensure Smooth operations and resolve any operational problems to improve customer satisfaction while meeting sales operations KPI.
  • Follow policies, procedures, processes and workflow as per company guidelines & ensure the organization monitors.


Skills on Resume: 

  • Risk Management (Hard Skills)  
  • Quality Assurance (Hard Skills)  
  • Safety Compliance (Hard Skills)  
  • Proposal Development (Hard Skills)  
  • Team Coaching (Soft Skills)  
  • Business Development Strategy (Hard Skills)  
  • Relationship Management (Soft Skills)  
  • Negotiation Skills (Soft Skills)

8. Commercial Operations Manager, Pfizer Inc., New York, NY

Job Summary: 

  • Responsible for the improvement and streamlining of CS and T&O processes ensuring maximum business support.
  • Directing, optimizing and coordinating full order cycle.
  • Actively engage and contribute to current operating metrics and in long-term planning & strategy.
  • Constantly seeking to value-add to current processes, information systems, and business growth.
  • Create analytical models to support business cases and ad-hoc decision-making.
  • Looks for opportunities to grow a business, whether through partnerships or new initiatives and works to take advantage of those opportunities
  • Analyses sales and other reports that give insight into how a company can make adjustments to improve performance
  • Leads performance and continuous improvement projects and builds efficient operating mechanisms to seize commercial opportunities.
  • Define and implement internal procedures, guidelines and forms - with a continuously improving approach - for CS and T&O departments.
  • Proactively identify and implement tools and strategies to improve the quality of CS and T&O, productivity, and profitability.
  • Improves tender management processes in line with recognized best practices.
  • Oversees the whole Tender & Offer process, ensuring quality, compelling tenders are submitted promptly.
  • For complex tenders, support the operational teams on the process.
  • Supports the business by highlighting the specific technicality and tender/Quote requirements and all aspects of proposal preparation.
  • Ensures offers delivery according to customer requirements and Sales/Service department recommendations.


Skills on Resume:

  • Process Optimization (Hard Skills)  
  • Order Cycle Management (Hard Skills)  
  • Strategic Engagement (Soft Skills)  
  • Business Model Analysis (Hard Skills)  
  • Performance Analysis (Hard Skills)  
  • Continuous Improvement Leadership (Hard Skills)  
  • Tender Management (Hard Skills)  
  • Proposal Support (Hard Skills)

9. Commercial Operations Manager, Chevron Corporation, San Ramon, CA

Job Summary: 

  • Plan and orchestrate strategic sales administration requirements for all Aftermarket, OEM and Service market channels.
  • Lead and develop the proposal process for OEM and service
  • Leading cross-functional deal teams (Sales, Commercial Operations, Engineering, Finance, Marketing, Operations, Service), assembling and producing winning sales proposals, and ensuring strict adherence to the PLC, financial, and Operational process and associated deliverables for effective gate reviews.
  • Lead the Sales, Inventory, & Operations (SIOP) and BTO/Demand Planning processes through gathering and presentation of product forecasts including OEM, aftermarket, and interplant demand streams.
  • Support the Customer Account Managers to analyze the demand for products and services to support the entire customer base
  • Measure demands with the organization's goals, and support Global/Sales/Regional Account Managers with successful execution of BTO customer engagement goals and objectives.
  • Ensure correct price setting towards the customer by providing regional guidelines on optimized profitability by combining and aligning all cost and sales price boundary conditions.
  • Rigorously monitor the warranty status of the entire installed base and ensure adequate commercial behavior towards the customers accordingly.
  • Lead Customer Account/Support Representatives in the administration of customer orders and related customer service functions including customer call administration, order entry, quotation support, customer approvals, export license coordination, invoicing, and receivables management. Establish, and improve, standardized work instructions and policies to ensure consistency, efficiency, and superior customer service delivery.
  • Maintain and monitor the profit plan and sales forecast data and provide performance results (i.e., actuals vs. plan/forecast, site/product/business segment level detail, etc.) for the area of responsibility.
  • Direct and mentor Customer Account Managers to generate detailed product mix forecasts, for communicating requirements with the organizations.
  • Accountable for planning and execution of the Service Repair Process
  • Establish process metrics (KPIs) and apply Lean/Six Sigma principles for all core processes to develop a continuous improvement culture within the Commercial Operations function


Skills on Resume:

  • Sales Strategy (Hard Skills)  
  • Proposal Leadership (Hard Skills)  
  • Cross-functional Leadership (Soft Skills)  
  • Demand Planning (Hard Skills)  
  • Pricing Strategy (Hard Skills)  
  • Warranty Monitoring (Hard Skills)  
  • Customer Service Oversight (Soft Skills)  
  • Continuous Improvement (Hard Skills)

10. Commercial Operations Manager, Ford Motor Company, Dearborn, MI

Job Summary: 

  • Partner with Global Commercial and Technology organizations to implement and manage Salesforce-based tools, processes, and reporting 
  • Optimize commercial business functions and support the execution of the organization’s strategic roadmap
  • Serve as a connection between business users and technology partners (internal and external)
  • Understand business needs and use cases, and translate them into technical requirements
  • Improve tools and processes to streamline end-user experience and increase the availability and granularity of actionable data
  • Develop and maintain documentation and training materials
  • Onboard new users and provide ongoing training to ensure the organization is properly using existing tools and future rollouts of additional functionality
  • Manage projects and day-to-day activities to support continuous improvement and operational excellence
  • Define, communicate and ensure CS standards by company and legal
  • Planning and managing logistics, warehouse, transportation and customer services.
  • Responsible for the accuracy of the physical inventories in the warehouse and stock KPIs compliance.
  • Guarantees the correctness of invoice process in order to ensure smooth credit collection.
  • Enhances the best stock management and customer consignment and acts to identify and solve discrepancies.
  • Constantly interact with other departments to enhance the correct CS and T&O processes execution being a strong ambassador of transversal processes against silos approach.
  • Manage shipyard and anchorage projects ( Steel, piping, painting and mechanical works)


Skills on Resume:

  • Salesforce Implementation (Hard Skills)
  • Business Optimization (Hard Skills)
  • Technical Liaison (Soft Skills)
  • Requirements Translation (Hard Skills)
  • Process Improvement (Hard Skills)
  • Training and Documentation (Hard Skills)
  • Project Management (Hard Skills)
  • Inventory Accuracy (Hard Skills)

11. Commercial Operations Manager, Boeing, Chicago, IL

Job Summary: 

  • Assist the team lead in engaging with clients and practice teams to identify new revenue opportunities for the products.
  • Building a strong network across PwC, educating the practice about technology, and enabling them to inform clients about digital services
  • Act as a spokesperson and evangelist for the products
  • Assisting team leader in identifying opportunities for presentations at appropriate internal/external forums.
  • Work with other teams to advise and capture technical requirements for projects, particularly about new functionality requests and building use cases where appropriate.
  • Oversee alignment for the delivery of work to the business which could involve anything from creating new instances from existing configuration to project managing new products or functionality releases.
  • Reporting on live products to team leader from delivery and operational perspective
  • Updating them on status, engagement pipeline, and any challenges/opportunities identified.
  • Ability to configure PwC technology products at the specification of client teams and the ability to review junior work from a quality assurance perspective.
  • Awareness and understanding of the Risk management process with the ability to navigate the technology through Technology Risk Assessments and mandatory requirements.
  • Knowledge of the firm's systems and processes including CRM (Salesforce) and Authentication (IdAM).
  • Act as a key point of contact for client relationships, representing the PwC brand.
  • Data modeling experience, Alteryx, Tableau, and Power BI knowledge would be advantageous, self-motivated to learn new systems.
  • Able to prepare quotations and cost estimations


Skills on Resume:

  • Client Engagement (Soft Skills)  
  • Network Building (Soft Skills)  
  • Product Evangelism (Soft Skills)  
  • Opportunity Identification (Soft Skills)  
  • Technical Advisory (Hard Skills)  
  • Project Management (Hard Skills)  
  • Reporting and Monitoring (Hard Skills)  
  • Risk Management (Hard Skills)

12. Commercial Operations Manager, Cisco Systems, San Jose, CA

Job Summary: 

  • Oversee the Sales Operations business function of Frauscher UK covering quotations, processing customer orders and after-sales (spares, returns, etc.).
  • Manage and develop the Operations team (one reported as of now)
  • Project Management for project delivery coordinating with the Engineering team
  • Oversee/coordinate the preparation of tender submissions/responses to RFQs.
  • Liaise with the Operations Manager and Sales in Frauscher Austria, to help resolve escalated/high-priority issues.
  • Ensure the Frauscher UK ERP tool (SOP App) is kept accurate and up to date with all Sales Operations data including customer price lists and variations.
  • Keeping the global CRM up to date and working closely with key stakeholders to develop processes
  • Oversee the commercial review of new customer agreements and contracts including involvement in pricing discussions.
  • Assist sales management in understanding process bottlenecks and inconsistencies.
  • Portfolio operation (e.g. fleet scheduling) and day-ahead electricity trading
  • Managing the flow of payments across the company’s energy market activities
  • Manage operational data flows and maintain database quality, monitoring on-site meter performance and ensuring data validity
  • Weekly reporting on the portfolio performance and fulfilling any energy market regulatory requirements
  • Responsible for staffing, performance management, development and succession planning of the commercial operations membership.


Skills on Resume:

  • Sales Operations Management (Hard Skills)  
  • Team Development (Soft Skills)  
  • Project Coordination (Hard Skills)  
  • Tender Management (Hard Skills)  
  • Issue Resolution (Soft Skills)  
  • ERP Management (Hard Skills)  
  • Contract Review (Hard Skills)  
  • Process Optimization (Hard Skills)

13. Commercial Operations Manager, Oracle Corporation, Austin, TX

Job Summary: 

  • Focus on driving profit, through a combination of both expansion and effective cost control
  • Ensure that Retail/Catering continues to significantly increase its financial contribution to the Trading Company (Rothschild Waddesdon Ltd) year-on-year
  • Actively seek exciting, relevant, and sustainable, commercial opportunities for Retail/Catering
  • Lead with creative ideas to ensure that the Waddesdon shops, restaurants and food-to-go outlets are compelling and current.
  • Sourcing and, where appropriate, developing products for the Waddesdon shops and restaurants that inspire the customers to buy, reinforce the Waddesdon brand values, and set us apart from other visitor attractions
  • Motivate Retail/Catering staff and create an efficient, flexible, and happy working environment, fostering individual commitment, enthusiasm, and confidence
  • Work closely with the RWL Marketing Executive and the Marketing team to drive the engaging and productive marketing and promotion of Retail/Catering
  • Ultimately be responsible for ensuring that the Health, Safety, and Hygiene standards are maintained in all the shops and restaurants
  • Work with the CEO to set challenging but achievable annual Retail/Catering budgets to drive the business forward and ensure key staff are motivated by targets
  • Deliver on budgeted targets for margins, staff costs, and operational expenses
  • Create comprehensive and accurate monthly forecasts and react quickly and decisively when difficult financial decisions need to be taken to achieve budgeted year-end targets
  • Fully utilize all available management information to analyze and improve the business
  • Ensure stock holding across the businesses is as low as possible and that stock is carefully managed
  • Ensure that all financial procedures are executed according to company policy
  • Work with the CEO to actively develop new business opportunities


Skills on Resume: 

  • Profit Growth Focus (Hard Skills)
  • Financial Contribution Management (Hard Skills)
  • Opportunity Identification (Hard Skills)
  • Creative Merchandising (Soft Skills)
  • Team Motivation (Soft Skills)
  • Marketing Collaboration (Soft Skills)
  • Safety Standards Oversight (Hard Skills)
  • Financial Management (Hard Skills)

14. Commercial Operations Manager, Honeywell International Inc., Charlotte, NC

Job Summary: 

  • Work closely with the Marketing department to maximize cross-selling opportunities with the day visitor, specialist and VIP groups and targeted partnerships (e.g. Times, Telegraph and St James’s Place)
  • Maintain commercial oversight of the use of Waddesdon’s intellectual property for use by any third party, including negotiation of contracts and fees
  • Seek external opportunities for benchmarking, collaboration and further learning
  • Ensure that the Retail/Catering food offer reflects the mission of seasonal, British and simple
  • Work closely with the Waddesdon Estate to build the ‘From the Farm’ story in the shops and restaurants and ensure that the story is told in a compelling way
  • Work with the Retail/Catering teams to ensure that all the food on offer in the shops and restaurants is interesting, current and delicious
  • Work with Waddesdon’s Wine Advisor to ensure that the Waddesdon wine story is as celebrated and interlinked as possible throughout all shops and restaurants
  • Develop a strategic buying plan that both reflects the quality and image of Waddesdon and appeals to the Waddesdon visitor, including the development of Waddesdon’s own-brand products where appropriate
  • Ensure that all budgeted gross margins are achieved
  • Work with the CEO, Head of Public Events and the Marketing team to devise attractive ticketed events including evening dinners, music and food events, wine events, and in-house Retail/Catering offers as part of larger event weekends
  • Develop a customer-focused commitment amongst Retail/Catering staff with a drive to promote the food, wine and products
  • Focus on developing the leaders of the future
  • Work with the Catering/Retail Supervisors to oversee the training of Retail/Catering staff to enable them to meet the high standards required by the organization
  • Ensure the bi-annual staff performance appraisals are used effectively to motivate and address issues 


Skills on Resume:

  • Marketing Collaboration (Soft Skills)  
  • Intellectual Property Management (Hard Skills)  
  • External Collaboration (Soft Skills)  
  • Menu Curation (Hard Skills)  
  • Storytelling Integration (Soft Skills)  
  • Strategic Buying (Hard Skills)  
  • Event Planning (Soft Skills)  
  • Team Development (Soft Skills)

15. Commercial Operations Manager, Intel Corporation, Santa Clara, CA

Job Summary: 

  • Ensure the accurate and timely set-up of customer pricing, volume commitments, and incentives.
  • Develop and manage contract compliance initiatives.
  • Manage processes that identify and minimize the impact of contractual issues and pricing discrepancies.
  • Guide to Marketing in conjunction with product launches, program initiatives and price modeling and drive execution
  • Creating analytical tools to support and drive contract profitability
  • Reporting on contract results and partnering with IT on tool enhancements for sales visibility.
  • A key member of contract profitability and price strategy teams
  • Drives profitability improvements and ensures pricing alignment within the contract portfolio.
  • Drive process innovation to develop solutions, and efficiencies, achieve results and enhance contractual compliance processes.
  • Lead a weekly exception review team amongst multiple cross-functional leaders 
  • Govern contractual exception requests and gain alignment while protecting operational processes.
  • Ensure employee conformance to established policies and practices by providing timely training and regular A.C.E. meetings.
  • Work with Marketing to promote Retail/Catering activities in a lively and informative way, both digitally and in print
  • Work with Marketing to inspire the joined-up promotion of the businesses to present a coherent brand message and to maximize cross-selling opportunities


Skills on Resume:

  • Customer Pricing Setup (Hard Skills)
  • Contract Compliance Management (Hard Skills)
  • Issue Identification (Hard Skills)
  • Marketing Guidance (Soft Skills)
  • Analytical Tool Development (Hard Skills)
  • Contract Reporting (Hard Skills)
  • Process Innovation (Hard Skills)
  • Policy Enforcement (Soft Skills)

16. Commercial Operations Manager, Lockheed Martin, Bethesda, MD

Job Summary: 

  • Work with the Analysts and Sales Management, to help manage territory alignments.
  • Provide key information to management such as forecasts and quotas.
  • Work with the contacts at partner brands to collect data related to leads and sales.
  • Liaise between local customers & global corporate teams by providing top-quality customer service to achieve high-quality solutions to technical inquiries or issues
  • Building SOPs for operational efficiency across multi-functions
  • Ensure that the budgeted staff-to-sales ratio is not exceeded in any part of the business
  • Be the local point of contact for the Commercial teams for anything related to Commercial Operations.
  • Own embedding all processes and analyzing the data related to the US teams and continuously looking for ways to improve and embed these.
  • Be a partner to the (senior) management in the US offices, to discuss performance and potential areas of improvement.
  • Develop, analyze & administer all KPIs, reporting & commission for the US teams.
  • Assist in projects incorporating new partners and acquisitions into the current processes and workflows.
  • Focus on increasing the collaboration with the mother company Cision.
  • Work closely on shared global projects with the counterpart.
  • Continuously look for opportunities to increase the scalability of the Sales teams.
  • Work in close partnership with commercial teams across all the regions 


Skills on Resume:

  • Territory Management (Hard Skills)  
  • Forecasting Setting (Hard Skills)  
  • Data Collection (Hard Skills)  
  • Customer Liaison (Soft Skills)  
  • SOP Development (Hard Skills)  
  • Budget Management (Hard Skills)  
  • Process Ownership (Hard Skills)  
  • Performance Analysis (Hard Skills)

17. Commercial Operations Manager, Raytheon Technologies, Waltham, MA

Job Summary: 

  • Act as the key relationship manager for customers (existing and new) working within a given site and ensure a superior level of communication occurs between the parties.
  • Cooperate with Legal, Finance, Business Development, and Operations to prepare MSAs and commercial contracts for targeted customers and
  • Lead existing contract extensions and galvanize the Retail/Catering teams to be sales-orientated and target-focused
  • Serve as a key member of the negotiation team and execute new contracts with support from Business Development.
  • Oversee proposal lead function and provide appropriate oversight in the preparation/pricing of new business proposals.
  • Provide support to BD team members on strategy/negotiation of proposals, development agreements and commercial supply agreements.
  • Track commercial supply agreements to ensure the capture of relevant provisions (e.g., fees, price increases, KPIs, forecasts, renewals).
  • Work with BD and the site team to implement value pricing practices and processes and support the BD team in reporting and tracking activities.
  • Work as an integral member of the European business, working closely with site GM, NPI, supply chain director, customer service, and BD team
  • Identify and pursue current fiscal year revenue opportunities with existing customers.
  • Develop and own delivery of budgeted customer revenue numbers for a site through participation in the site S&OP process
  • Conducting due diligence on external suppliers and vendorsCoordinate integration of external suppliers and vendors into operations functions
  • Collaborate with risk and compliance functions to ensure operations meet compliance requirements
  • Develop and provide MI reporting to the leadership team


Skills on Resume:

  • Relationship Management (Soft Skills)  
  • Contract Preparation (Hard Skills)  
  • Sales Leadership (Soft Skills)  
  • Negotiation (Soft Skills)  
  • Proposal Oversight (Hard Skills)  
  • Strategic Support (Soft Skills)  
  • Pricing Strategy (Hard Skills)  
  • Compliance Management (Hard Skills)

18. Commercial Operations Manager, Caterpillar Inc., Deerfield, IL

Job Summary: 

  • Developing plans and strategies for the insurance operation
  • Utilize analytics, automation, and technology to improve efficiencies within the insurance operation
  • Developing and launching new operational capabilities
  • Collaborating with operational, business and functional leaders to develop solutions to identified opportunities
  • Maintain and monitor key performance indicators to drive operational efficiency and optimal allocation of resources
  • Negotiate commercial contracts with external suppliers and networks
  • Determine the sales processes required to maintain data for the team.
  • Including standardization of product codes in all locations, standardization of MAC codes in all locations, standardization of fields used in SAP, global terms and conditions (regional customization where applicable), global customer policies, global price parameters, and global business documentation processes.
  • IT Process Owner for the critical business segments of Account Management, Sales Analysis & Reporting, Financial Analysis, and Service & Customer Support.
  • Responsible for review, approval and prioritization of the IT development project requests for e-business Customer Care, SAP Sales Modules, SAP Order Entry Modules, Customer EDI, Business Objects and SMS.
  • Manage the budget for Commercial Operations including full-time, contract, and temporary personnel expenses and all discretionary expense items.
  • Negotiates strategic commercial agreements with key customers
  • Serves as point of escalation for customer relations issues
  • Uses Lean Tools and Six Sigma to streamline processes and drive customer satisfaction


Skills on Resume:

  • Operational Strategy (Hard Skills)  
  • Efficiency Optimization (Hard Skills)  
  • Capability Development (Hard Skills)  
  • Cross-functional Collaboration (Soft Skills)  
  • Performance Monitoring (Hard Skills)  
  • Contract Negotiation (Hard Skills)  
  • IT Process Management (Hard Skills)  
  • Budget Management (Hard Skills)

19. Commercial Operations Manager, Johnson & Johnson, New Brunswick, NJ

Job Summary: 

  • Leads commercial strategy implementation for global bearing business
  • Manages a team of product support and pricing associates within the bearing team
  • Delivers business growth goals which include key customer growth at both OEM and Industrial Distribution
  • Executive report outs monthly, track/ drive profitability
  • Works with Marketing, Sales, and Customer Support to produce business forecasts
  • Responsible for bearing price implementation
  • Ensure profitability and market competitiveness of pricing activities
  • Oversees price increase process and escalation of price deviation approvals
  • Manage operations with heavy steel and pipe repair works
  • Oversee site inspection and resolve site matters about the project, sub-contractor's works and progress of works
  • Deliver proposal metrics dashboards to measure regional KPIs
  • Performs people and performance management tasks for all direct reports.
  • Develop and motivate the team and provide guidance and assistance to the team
  • Uses Continuous Improvement tools and processes to improve proposal quality, reduce cycle time, and eliminate waste


Skills on Resume:

  • Commercial Strategy Leadership (Hard Skills)
  • Team Management (Soft Skills)
  • Business Growth Management (Hard Skills)
  • Profitability Tracking (Hard Skills)
  • Forecast Development (Hard Skills)
  • Pricing Strategy Oversight (Hard Skills)
  • Site Management (Hard Skills)
  • Continuous Improvement Implementation (Hard Skills)

20. Commercial Operations Manager, 3M Company, Maplewood, MN

Job Summary: 

  • Oversees the coordination of the bid process to ensure the Inquiry to Order (ITO) activities occur on time and with high quality from proposal receipt to execution hand-over
  • Ensures the teams’ proposal output is effectively managed, such as:
  • Preparation and delivery of project proposal deliverables, including bid packages, and detailed drawing packages in support of the commercial bid process
  • Review and evaluate bids, proposals, and vendor agreements in coordination with Supply Chain Management for acceptability of customer specifications, price, and delivery times
  • Development of schedules and costs for each project proposal
  • Facilitate review and evaluation of detailed technical specifications for equipment.
  • Extracts applicable client requirements and communicates specifications to subcontractors, sub-vendors and internal organization
  • Coordinates with the Project Management team to ensure seamless transition of won orders
  • Shares responsibility with Sales Directors to win deals and achieve company business goals.
  • Has the ultimate responsibility to capture, register, and manage risk in the ITO phase, yet maintain higher win rates and market share.
  • Implement processes to ensure DOA compliance to deliver contracts that drive shareholder value
  • Establish evidence-based competitive pricing and lead pricing exercises to ensure competitiveness
  • Manages the funnel of deals across each of the respective product lines
  • Major contribution to the strategic plan of the CELEROS FT enterprise in the region


Skills on Resume:

  • Bid Process Coordination (Hard Skills)
  • Proposal Management (Hard Skills)
  • Bid Evaluation (Hard Skills)
  • Project Costing (Hard Skills)
  • Technical Specification Review (Hard Skills)
  • Project Transition Coordination (Hard Skills)
  • Risk Management (Hard Skills)
  • Competitive Pricing Strategy (Hard Skills)