Published: July 26, 2024 - The Commercial Operations Coordinator initiates innovative strategies to enhance business operations, including the testing and implementation of new functionalities to improve main KPIs monitoring and workflow efficiency. Manages the optimization of curation tools and collaborates with product teams to maintain product attribute data and develop quality management reports, thereby ensuring robust auditing and feedback mechanisms. Establishes vital internal relationships to facilitate seamless information exchange and analyzes performance metrics to guide management on support strategies and sales targets achievements.
Tips for Commercial Operations Coordinator Skills and Responsibilities on a Resume
1. Commercial Operations Coordinator, Johnson Controls, Milwaukee, WI
Job Summary:
- Assist the Commercial Vehicle Team/Fleet Manager with various movements of vehicles.
- Monitor availability of specialty vehicles to meet the demand in each location including foreign fleet and assist locations
- Maintaining vehicle database to ensure it is up to date and accurate.
- Preparing operational, rate shop, accident and additional reports
- Dealing professionally with internal and external customers in the course of carrying out duties.
- Liaison with internal and external customers in relation to accident damage and organize repairs.
- Work with new corporate clients to assist with quotes, bookings and other client needs.
- Handle customer service issues that may arise
- Setting up CC chargeback accounts for new corporate clients
- Creating bookings for large projects and key accounts
- Liaise with car dealers and bodybuilders to ensure a timed delivery of the new cars on the fleet
Skills on Resume:
- Fleet Management (Hard Skills)
- Database Management (Hard Skills)
- Reporting (Hard Skills)
- Customer Service (Soft Skills)
- Liaison and Coordination (Soft Skills)
- Client Relations (Soft Skills)
- Problem Solving (Soft Skills)
- Project Management (Hard Skills)
2. Commercial Operations Coordinator, Cargill, Minneapolis, MN
Job Summary:
- Contribute and generate new ideas to support the overall area of business
- Test and coordinate the implementation of new functionalities, driving their adoption
- Implement appropriate control plans to monitor the impact of the implemented changes on the main KPIs
- Constantly evaluate workflows in liaison with the product teams and find ways for them to be more efficient, relevant and valuable both internally and externally
- Responsible for the maintenance and optimization of Curation tooling, including maintenance of product attribute data and response templates
- Help monitor adoption of category quality guidelines and initiate & work with Reporting Analyst to develop QM reports/ supporting auditing reports
- Manage and execute feedback loops
- Establish relationships with other internal stakeholders throughout the organization to ensure excellent information flow and feedback on the impacts of process, policy and product changes
- Analyse and report to management on main support drivers and the performance of the support workflows
- Generate correct sales report on time to monitor sales target achievement.
- Familiar with ERP master data creation flow to trigger proper process to onboarding any new customer by system on time.
Skills on Resume:
- Innovation Management (Hard Skills)
- Change Management (Hard Skills)
- Performance Monitoring (Hard Skills)
- Workflow Optimization (Hard Skills)
- Tool Maintenance & Optimization (Hard Skills)
- Quality Management (Hard Skills)
- Stakeholder Management (Soft Skills)
- Data Analysis & Reporting (Hard Skills)
3. Commercial Operations Coordinator, IBM, Armonk, NY
Job Summary:
- Keeping track of and acknowledging birthdays and staff anniversaries
- Looking up necessary information in the eXp Transaction Database.
- Documents/Sheets/Forms creation to acquire and maintain data retention.
- Assisting in Project Management and maintain accurate team staff directory
- Scribe team meetings Coordinating and communicating with other departments
- Identify and ground cars due for service ensuring vehicles are serviced on a timely basis
- Ability to learn ABG’s systems and an understanding of the current policies and procedures.
- Adhere to Company Quality Assurance
- Based on customer demand and stock level to propose a stock planning proposal on time with communication with sales, local logistic and distribution and review stocking parameters
- Handle order management from order entry, schedule delivery and order related payment AR,AP process with finance business partner for the task including credit and debit processing
- Be responsible for managing contracts effectively and archiving properly.
Skills on Resume:
- Data Management (Hard Skills)
- Document Creation (Hard Skills)
- Project Management (Hard Skills)
- Cross-Department Communication (Soft Skills)
- Inventory and Stock Management (Hard Skills)
- Order Management (Hard Skills)
- System and Policy Familiarity (Hard Skills)
- Quality Assurance (Hard Skills)
4. Commercial Operations Coordinator, Microsoft, Redmond, WA
Job Summary:
- Track project and Sales campaign budgets (revenue, expenses and effectiveness of marketing campaigns and customer projects) and timing
- Ensure the project/campaigns are on track according to forecast/budget
- Maintain Project and Campaign Charter information and aid in the collection of the data
- Complete internal purchase requisitions for external vendors and customer invoicing
- Drive internal improvement processes
- Analyze impact of issues across Delivery and Business development organization and disseminate information to mitigate risk
- Conduct monthly billing for supporting region
- Track performance metrics to ensure we are meeting expected campaign and project targets
- Provide analysis on business development and monitor business performance by territory, district, and department
- Review new sales orders and understand customer expectations upon receipt of order
- Assist in pricing and quote portion in the RFP process
- Engage in customer contract management process with task of contract review proces
- Follow internal contract risk control requirement with proper coordination with customer and sales team
Skills on Resume:
- Budget Management (Hard Skills)
- Project Tracking (Hard Skills)
- Data Management (Hard Skills)
- Procurement and Invoicing (Hard Skills)
- Process Improvement (Soft Skills)
- Risk Analysis (Hard Skills)
- Performance Tracking (Hard Skills)
- Contract Management (Hard Skills)