• Focus on operational improvement, and work with necessary stakeholders to implement process enhancements to measure performance and return on investment
• Meets strict service level agreements for timely responsiveness and high-quality standards
• Provides outstanding customer service to internal partners to ensure timely completion of requests
• Documents activity in multiple systems including, but not limited to, Salesforce and Tableau
• Advocates a proactive, insightful and result driven sales culture, methods and tools within the franchise organisation focusing on sales discovery and closure at all customer touch points
• Assists with research and implementation of continuous improvement initiatives, best practices, and development of solutions that improve performance, service delivery and quality
• Partner with Choice’s Business Intelligence Group to understand and resolve data management issues from upstream systems (e.g. Vertica / DAP)
• Verify accuracy of the shipment data
• Enter “Sales Leads” information and distribute it to salesforce 
• Assess individual crew member needs, provide training, and assist with skills-building

Skills: Operational Improvement, Stakeholder Collaboration, Service Level Management, Customer Service Excellence, System Documentation, Sales Culture Advocacy, Continuous Improvement Initiatives, Data Management and Verification

• Log, generate, and track sales quotes ensuring applicable commercial terms 
• Enter and/or assist with processing sales orders 
• Log and process special requests ensuring acquire appropriate approvals are obtained 
• Report on department metrics on a weekly and monthly basis 
• Coordinate with multiple departments regarding orders and financials 
• Review each order for commercial terms and work with customers and the global sales team to ensure they conform to company policy 
• Manage a contracts database including new contracts and scopes of work and coordinating process approvals with legal and finance
• Assist team with drafting agendas, coordinating presentations, taking minutes, and managing the scheduling for the commercialization team
• Enter purchase requisitioning, approval procedures/policies, tracking, and record-keeping tools
• Assist the commercial team with tightly controlled budgeting.
• Interface with HR to help manage hiring processes for new candidates and scheduling interviews

Skills: Sales Order Processing, Commercial Terms Compliance, Department Reporting, Cross-Department Coordination, Contract Management, Administrative Support, Budget Assistance, HR Coordination

• Ensure vendor invoices are paid and recorded by the commercial team.
• Help drive departmental initiatives and the use of technologies to increase efficiencies.
• Maintain commercial calendar and coordinate with the program team, including scheduling key meetings and major activities. 
• Coordinate key meetings, event logistics, and interactions with commercial partners. 
• Coordinate, schedule, and prepare agendas and minutes for key meetings.
• Coordinate development of key external deliverables from multiple team members, such as finalizing Powerpoint decks
• Organized and have excellent oral and written communication skills
• Work in a small company, fast-paced environment, multi-task and contribute to many different functions
• Team-oriented, with a good sense of humor, sound judgment, self-motivation and willingness to take initiative
• Serve as liaison with the finance team in performing monthly accounting accruals.

Skills: Invoice Management, Process Optimization, Calendar Management, Event Coordination, Meeting Documentation, Deliverable Management, Communication Skills, Adaptability and Teamwork

• Interface of customer order to answer customer query by call and email at the first time and bridge to right resource to offer a solution
• Responsible for daily commercial operations of supply/sales shipments in international oil trade for term and spot contracts. 
• Delivery planning and scheduling, invoicing and payments, quality and quantity monitoring, data entry, sustainability documents
• Fill and archive, external audits and other daily operational matters
• Manage terminal inventories and conclude daily reconciliation
• Entering supplier / customer and shipment data, making sure all contracts, purchase / sales orders and shipments are reported in ERP-systems accurately and on a timely manner
• Procure and manage custodial supplies for government contract
• Perform periodic custodial projects such as carpet cleaning, floor waxing, and washing windows with a pole-fed water system
• Understand the needs of custodial contracts, perform direct labor to meet those expectations, and supervise and support the crew
• Provide job coaching to crew members to achieve their full potential

Skills: Customer Service Management, International Trade Operations, Delivery Planning and Scheduling, Invoicing and Payments, Quality and Quantity Monitoring, Data Entry and ERP Management, Inventory Management and Reconciliation, Custodial Management

• Be the first line of support for the hotels having issues and questions with the channel manager, systems, OTAs, Wholesale, and the GDS.
• Ensure all distribution systems are working correctly and in-sync with one another
• Investigate and resolve any issues affecting revenue and distribution.
• Work with the revenue team to implement and maintain data integrity across all systems for accurate reporting and data analysis.
• Continuously suggest and implement improvements to the current flow of data, rates, availability, and restrictions to create efficiency in distribution.
• Support new hotel openings with a timely build of PMS, CRS, Channel Manager, RMS, OTA Extranets, and Website Booking Engine.
• Keep careful records of activities and progress.
• Reporting and ad hoc project management duties Updating data in various systems
• Assigning compliance duties Managing Standard Operating Procedures and other documents.
• Scheduling and maintaining Commercial Ops calendar system

Skills: Technical Support & Troubleshooting, System Integration & Data Synchronization, Revenue & Distribution Management, Data Integrity & Reporting, Process Improvement, Hotel System Setup & Support, Documentation & Compliance, Project Management & Scheduling

• Requires extensive administrative, transcription, dictation, organization, prioritization, problem-solving skills, and experience providing support to a senior-level manager.
• Strong emphasis on professionalism, confidentiality, interpersonal, oral and written communication skills
• Ability to remain flexible and cooperative in an environment of shifting priorities and varying responsibilities.
• Strong interpersonal skills to maintain excellent relationships with management, staff, and team members, using diplomacy and tact effectively. 
• Possesses motivational behaviors to facilitate leading by example and performing as an accomplished role model and team player.
• Superior time management and organizational skills
• Ability to coordinate own work and the work of others to keep projects on task.
• Knowledge of commercial lending procedures, documentation, and processing requirements.
• Proven outstanding customer service orientation.
• Expert knowledge of the Microsoft Office Suite and other PC-based software programs.

Qualifications: BA in Business Administration with 5 years of Experience

• Exceptional organization, coordination, and follow-up skills with the ability to work in a fast-paced environment.
• Proven ability to handle deadlines and prioritize effectively
• Ability to work well under pressure and confidently handles a variety of activities
• Superb communication skills (grammar mastery, succinct, quick response time)
• Impressive problem-solver with a positive attitude and the ability to collaborate with others throughout the organization
• Technology savvy, quick learner with software programs
• Experience supporting fast-paced, sales/marketing leaders, preferably in a sales environment.
• Strong MS Office skills, specifically Excel
• Experience with Learning Management Systems (LMS), marketing automation platforms, and Microsoft Dynamics CRM
• Event management experience

Qualifications: BS in Supply Chain Management with 3 years of Experience

• Understanding of Consulting Services business operations and drivers
• Demonstrated business acumen and experience with commercial negotiation and pricing of consulting services
• Problem-solving mindset, ability to collaborate across teams and business divisions to assemble solutions to customer problems
• Ability to consider isolated scope change requests in the context of the larger picture to ensure the integrity of the overall contract is not compromised
• Ability to balance the requests of the Sales organization with the Commercial and Operational needs of the business
• Strong oral and written English language skills
• Builds strong relationships internally and externally with core stakeholders
• Demonstrated experience in leading cross-functional and cross-cultural project teams
• Effective communication and organization skills
• Commitment to providing excellent customer service

Qualifications: BA in Operations Management with 4 years of Experience

• Experience within a role where a high level of coordination is needed. 
• Accuracy and attention to detail are critical
• Excellent communication (written and verbal) with a friendly telephone manner
• Strong organizational skills with a proven ability to successfully multitask in a fast-paced environment, with a good awareness of surroundings
• High degree of competency in MS Word and Excel, along with experience in Outlook
• Proven experience in leading complex commercial negotiations and contract management
• Prior experience with commercial, financial, and operating accountability for a consulting services organization
• Proven experience supporting the selling and delivery of consulting services
• Experience working with Sales organizations in support of defining and supporting the sales of consulting services
• Knowledge of processes and tools required to effectively support sales
• Track record and references that support positive and productive relationships with sales

Qualifications: BS in Industrial Engineering with 6 years of Experience

• Experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
• Ability to drive vehicles with standard and automatic transmission.
• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc.
• Previous exposure to Software as a Service (SaaS) engagements
• Basic knowledge and understanding of Life Sciences and/or Scientific Research helpful
• Requires flexibility, openness to suggestions highly effective verbal, written, interpersonal, and team-oriented skills 
• Ability to interact with staff from multiple departments.
• Strong knowledge of MS Office applications
• Finance/budget skills and attention to detail, highly motivated
• Organizational skills and positive attitude and willingness to participate and work with a team

Qualifications: BA in Logistics with 4 years of Experience