Job Summary:

• Participate in the utilization and improvement of a new cutting-edge remote procedure support system.
• On-site and remotely operate Electromagnetic Navigation Systems to educate and train physicians and all hospital personnel on all aspects of products and services
• Provide remote guidance and assistance to physicians and medical staff by evaluating options and problem-solving during clinical procedures
• Direct and assist all hospital entities in performing necessary pre-procedural duties
• Effectively log support calls using all necessary metrics
• Respond to support emails efficiently, appropriately organize, analyze and communicate data
• Contribute to the quality improvement process by recommending product modifications
• Provide ongoing technical support for existing accounts
• Maintain a proper knowledge base regarding developments, products and services via ongoing training and independent research in the required medical fields
• Assist with field service requests, including but not limited to procedure support, installations, evaluations, and training
• Assist with Clinical Study procedure support, data entry, and tracking of data in conjunction with clinical trials

Skills on Resume:

• Remote Procedure Support (Hard Skills)
• Navigation Systems Operation (Hard Skills)
• Clinical Problem-Solving (Soft Skills)
• Pre-procedural Management (Hard Skills)
• Support Call Logging (Hard Skills)
• Data Analysis and Communication (Soft Skills)
• Quality Improvement (Hard Skills)
• Technical Support (Hard Skills)

Job Summary:

• Provide information to healthcare providers to increase access to genetic and personalized medicine tests for patients
• Support the Sales team in the field with implementation and follow-up of new business
• Optimize internal and external workflow and increase customer satisfaction
• Serve as an educational resource for the Sales team
• Develop and implement clinical and scientific presentations, case studies, and best practices for healthcare practitioners and community groups on various topics
• Research data to determine how it can be utilized with customers
• Provide information to healthcare providers
• Provide the highest level of customer service to patients and physicians
• Work with Sales from the office and in the field to support various clients
• Technical presentations and conference participation
• Provide first-level technical support to clients
• Work closely with marketing, sales, clinical staff, and billing to provide educational materials to patients and clients

Skills on Resume:

• Genetic Test Access (Hard Skills)
• Sales Support (Soft Skills)
• Workflow Optimization (Hard Skills)
• Educational Resource (Soft Skills)
• Clinical Presentations (Hard Skills)
• Data Research (Hard Skills)
• Customer Service (Soft Skills)
• Technical Support (Hard Skills)

Job Summary:

• Answer clinical-related questions regarding the use of MatrixCare Home Health, Hospice, & Private Duty Care application (HHP) in a friendly, effective, and efficient manner.
• Diagnose and resolve basic and complex customer clinical questions or problems over the telephone or through electronic communication.
• Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions.
• Document new issues, FAQs, and resolutions for a robust knowledge base.
• Identify critical issues that may impact all clients, and provide proactive communications, product fixes and subsequent uploads.
• Track and document inbound support requests and ensure proper notation of customer problems and issues.
• Work closely with customers to ensure we are providing solutions that meet their needs.
• Stay abreast of current technology in products, design changes, and new products offered.
• Accessing the facility's Electronic Medical Records and recording relevant data, allowing the clinician's time with the patients to be efficient
• Contact/notify MediTelecare clinicians with patient information that must be addressed
• Assist MediTelecare clinicians in providing various behavioral health screenings such as depression, cognitive, or insomnia screenings via telehealth video

Skills on Resume:

• Clinical Question Resolution (Soft Skills)
• Diagnose and Resolve Issues (Hard Skills)
• Customer Interaction and Troubleshooting (Soft Skills)
• Knowledge Base Documentation (Hard Skills)
• Proactive Issue Management (Soft Skills)
• Support Request Tracking (Hard Skills)
• Customer Solution Provision (Soft Skills)
• Technology Awareness (Hard Skills)

Job Summary:

• Oversees the general clinical operations including record keeping and filing, ordering and purchasing of general medical/surgical supplies and office supplies and equipment.
• Develops work schedules and assignments for professional and ancillary staff with attention to equitable distribution and adequacy of coverage.
• Assists with assessing department fiscal requirements, preparing budgetary recommendations, and monitoring and reconciling expenditures.
• Assists with various personnel functions including hiring, scheduling, and performance planning.
• Prepares management reports (technical, operational, fiscal) that detail patient or procedure volumes, resource utilization, trends, revenues, expenditures, etc.
• Cross-trains staff and oversees staff development in areas of computer access, and lab and diagnostic testing requisitions.
• Oversees maintenance of office space, equipment, and facilities.
• Maintains inventory of supplies, meets with sales personnel, evaluates purchase orders, and makes decisions regarding purchases for the clinic.
• Acts as a liaison between physicians and nursing staff to facilitate the care of the patients and clinical flow.
• Answers by phone and in-person inquiries concerning clinic policies and procedures.
• Conduct client outreach to obtain missing information or discrepancies reported.
• Follow all laboratory QA required documentation for client service

Skills on Resume:

• Clinical Operations Oversight (Hard Skills)
• Scheduling and Staff Assignments (Soft Skills)
• Budgetary Management (Hard Skills)
• Personnel Functions (Soft Skills)
• Management Reporting (Hard Skills)
• Staff Cross-Training (Soft Skills)
• Office and Equipment Maintenance (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Answer client questions surrounding test results, turnaround time, client portal, etc.
• Answer incoming calls into the laboratory.
• Service all Sales Team members and clients promptly via email and/or phone.
• Understand Bridge Diagnostics' Client Services policies and procedures.
• Work with marketing to determine products and services needed to compete within the clinical market
• Identify issues and contribute to process improvements creating an efficient working environment while maintaining high service levels
• Collaborate with teams to ensure we are providing the best service and experience to all customers
• Providing end-to-end case management and clinical support to Surgeons in the operating theatre
• Engaging and providing education & in-service training on products
• Providing excellent customer service to existing customer base and fostering/maintaining strong relationships
• Supporting the greater sales team in NZ
• Provide various behavioral health screenings such as depression, cognitive or insomnia screenings via telehealth video
• Follows HIPAA, OSHA and Compliance Plan regulations.

Skills on Resume:

• Client Questions Answering (Soft Skills)
• Incoming Calls Handling (Soft Skills)
• Sales Team Support (Soft Skills)
• Policy and Procedure Understanding (Hard Skills)
• Marketing Collaboration (Soft Skills)
• Process Improvement (Soft Skills)
• Team Collaboration (Soft Skills)
• Case Management (Hard Skills)

Job Summary:

• Monitors project work schedules and completion dates.
• Oversees and performs system testing and quality assurance for application enhancements and upgrades.
• Provides secondary support for the pharmacy information system.
• Maintains system interfaces with Electronic Health Record (EHR) (Cerner Millennium Solution).
• Ensures regulatory requirements are met with system capabilities
• Works with multidisciplinary healthcare teams in the specification, implementation and ongoing support of Computerized Physician Order Entry (CPOE).
• Review, analyze, refine, and evaluate existing programs and interfaces.
• Provides support for the technical and administrative resolution of problems about clinical integration issues with ancillary applications in outpatient and inpatient settings.
• Develops procedures for both IT and other support services to maintain system performance, usability and uptime.
• Coordinates and attends project team meetings and user meetings.
• Access the facility's Electronic Medical Records and recording relevant data, allowing the clinician's time with the patients to be efficient
• Contact/notify MediTelecare clinicians with patient information that must be addressed

Skills on Resume:

• Schedule Monitoring (Soft Skills)
• System Testing (Hard Skills)
• System Support (Hard Skills)
• EHR Interface Maintenance (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Team Collaboration (Soft Skills)
• Program Evaluation (Hard Skills)
• Integration Issue Resolution (Hard Skills)

Job Summary:

• Review case-specific information and consult with care managers to ensure coordination of services
• Provide clinical recommendations to enhance service delivery
• In partnership with the care coordination team, provide training and information to individuals and family members, to promote health and well-being and ensure ongoing support
• Educate Care Managers, individuals and family members on diagnoses, health conditions and medications
• Provide discharge planning assistance to care managers, and attend discharge conferences, to support the care manager and family 
• Ensure the plan is in the best interest of the individual
• Under the supervision of the director, monitor the quality of care outcomes that contribute to overall team performance in achieving desired clinical and operational performance measures.
• Assist care managers with the interpretation of assessments and screening tools, recommend additional screening or assessment, and facilitate access to preventive health screenings.
• Work in partnership with care managers, assess safety concerns in an individual’s environment to promote accessibility and mobility and provide instruction in patient safety
• Conduct assessments and assist in developing Life Plans
• Conduct clinical reviews for individual specific needs or overall program trends and outcomes
• Conduct home visits for assessment and planning for individuals and families with complex health needs

Skills on Resume:

• Service Coordination (Soft Skills)
• Clinical Recommendations (Hard Skills)
• Training and Information (Soft Skills)
• Health Education (Soft Skills)
• Discharge Planning (Hard Skills)
• Plan Evaluation (Soft Skills)
• Quality Monitoring (Hard Skills)
• Assessment Assistance (Soft Skills)

Job Summary:

• Provide regular presentations, and education to customers and business partners – introducing product clinical values and techniques for product promotion
• Provide quality application training and support to customers, assist the customer in verification, validation, and implementation of assays
• Coordinate scheduling of other Cepheid resource utilization within the Territory including Marketing and Field Service Engineer(s)
• Demonstrate product features to meet customers’ unmet needs
• Collect, analyze and share market information (public procurements, competitors, business partners)
• Understand and know the clinical environment and competitor products
• Develop strategic plans to drive business in the designated Territory for the point-of-care market
• Represent Prime Care Coordination on appropriate committees, boards, and task forces.
• Establish and maintain positive relationships at all levels inside and outside the organization.
• Support multiple clinicians including Psychiatrists, Nurse Practitioners and Psychologist
• Clinical Sales and Support Specialist Resume Example

Skills on Resume:

• Presentations and Education (Soft Skills)
• Training and Support (Hard Skills)
• Resource Coordination (Soft Skills)
• Product Demonstration (Hard Skills)
• Market Analysis (Hard Skills)
• Clinical Environment Knowledge (Hard Skills)
• Strategic Planning (Soft Skills)
• Relationship Management (Soft Skills)

Job Summary:

• Oversee the general clinical operations including record keeping and filing, ordering and purchasing of general medical/surgical supplies and office supplies and equipment.
• Develop work schedules and assignments for professional and ancillary staff with attention to equitable distribution and adequacy of coverage.
• Assist with assessing department fiscal requirements, prepare budgetary recommendations and monitor and reconcile expenditures.
• Assist with various personnel functions including hiring, scheduling, and performance planning.
• Prepare management reports (technical, operational, fiscal) that detail patient or procedure volumes, resource utilization, trends, revenues, expenditures, etc.
• Cross-trains staff and oversees staff development in areas of computer access, and lab and diagnostic testing requisitions.
• Oversee maintenance of office space, equipment, and facilities.
• Maintain the inventory of supplies, meets with sales personnel
• Evaluate purchase orders, and make decisions regarding purchases for the clinic.
• Act as a liaison between physicians and nursing staff to facilitate the care of the patients and clinical flow.
• Answer by phone and in-person inquiries concerning clinic policies and procedures.

Skills on Resume:

• Clinical Operations (Hard Skills)
• Staff Scheduling (Soft Skills)
• Budget Management (Hard Skills)
• Personnel Functions (Soft Skills)
• Management Reporting (Hard Skills)
• Staff Development (Soft Skills)
• Office Maintenance (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Contribute to the ongoing effort to improve training materials and programs designed to enhance the learning experience of new customers.
• Contribute to the ongoing development and improvements of the Thera-Oral system User Manual and associated Instructions for Use (IFU).
• Adhere to approved training materials and documents when training or instructing customers.
• Maintain medical device directive compliance in all customer interactions and communications.
• Successfully explain the benefits of the Thera-Oral system over competitive products or systems.
• Guide customers through the Mavrik formal certification program with all applicable documentation.
• Post-install, continue to be a resource for customers that have procedure-related questions and collaborate with sales personnel 
• Collect customer feedback to assist with the improvement of products and processes.
• Formally submit complaint reports for any product or system malfunctions or defects.
• Attend trade shows to promote the product and demonstrate its use to interested or potential customers.
• Comply with company procedures, policies and HIPAA regulations.

Skills on Resume:

• Training Improvement (Soft Skills)
• User Manual Updates (Hard Skills)
• Training Adherence (Hard Skills)
• Compliance (Hard Skills)
• Product Explanation (Soft Skills)
• Certification Guidance (Soft Skills)
• Post-Install Support (Soft Skills)
• Feedback Collection (Soft Skills)