• Being the primary point of contact for healthcare workers while they are on travel assignments, and working tirelessly to solve their issues.
• Building strong relationships with working healthcare workers to keep them coming back for future opportunities.
• Ensuring that accurate, time-sensitive information is communicated to field staff at all times while providing a best-in-class experience.
• Identifying ways to improve internal team processes and workflow.
• Being the eyes and ears of the organization and always finding opportunities to improve the customer experience, often cross-functionally.
• Collaborating with the Product team to translate front-line insights into new products and services.
• Embracing an “all hands on deck” culture.
• Create best-in-class, meaningful care experiences for patients over the phone, and through messaging using the Spruce app.
• Act as a guide for patients by helping them with their needs tied to insurance, billing inquiries, appointment management, subscription renewals and community resources.
• Support providers with administrative tasks related to patient appointments, billing and care coordination.
• Provide valuable support and encouragement to patients throughout their treatment and recovery process by clearly communicating and enforcing policy and agreements, and goal setting.

Skills: Relationship Building, Accurate Communication, Process Improvement, Customer Experience Enhancement, Cross-functional Collaboration, Product Team Collaboration, Patient Guidance, Provider Support

• Handles all aspects of access management, including provisioning, updating and revoking access, following established guidelines and processes
• Assessing and troubleshooting access management requests or problems.
• Acts as the primary support for users of clinical trial systems which includes: responding to calls, emails, chats, and/or self-service requests
• Log support calls/resolutions, resolve incidents and provide the required assistance to customers
• Performs regular follow-ups to ensure all issues are resolved fully and promptly.
• Handles issues and requests about applications that enable and support digitally-enabled trials, including handling sensitive subjects and patient calls.
• Occasionally provides after-hours support by responding to after-hours inquiries within defined service level definitions.
• Maintains thorough and complete documentation of support calls/inquiries and resolution while following departmental guidelines.
• Understands and follows project-specific guidelines, training materials, and client documentation, as well as the department's WPDs, SOPs, and other guidelines, and contributes to their development
• Maintains strong knowledge of Good Clinical Practices (GCP), Good Documentation Practices (GDP) and other regulatory requirements.
• Master technology suite including but not limited to Spruce, G-suite, Zoom, and  Electronic Medical Record System Athena, to interact with team members and complete daily work
• Administrative tasks include maintaining accurate patient records, tracking patients' progress and promptly responding to patient messages.

Skills: Access Management, Troubleshooting Access Requests, Incident Resolution, Follow-up on Issues, Digital Trial Support, Documentation Maintenance, Guideline Adherence, Technology Proficiency

• Provide inputs to protocol development, review regulatory documentation
• Perform qualification, initiation, monitoring, and closeout at study
• Communicate with/ site staff to ensure continuity and issue resolution
• Assure sufficient investigator qualifications, training, facility resources, laboratories, equipment, and staff to properly support studies
• Perform medical record and research source documentation verification against case report form data, including informing the site staff of any entry errors
• Ensure good documentation practices are being adhered to and communicating protocol deviations appropriately per SOPs, GCP, and applicable regulatory requirements
• Provide medical device and/or investigational product/drug accountability and inventor, typically in coordination with the investigational product manager
• Manage the verification and review of adverse events, serious adverse events, etc. to confirm accurate data reporting by the protocol
• Monitor and assess the clinical research site's patient recruitment and retention success and offer suggestions for improvement
• Completion of monitoring reports and follow-up letters, which includes providing summaries of the significant findings, deviations, and deficiencies, and suggesting actions to obtain compliance
• Track, review and critique regulatory documentation for successful implementation, monitoring, and management of clinical trials
• Assist the Lead CRA, CRAs, and site staff in obtaining appropriate regulatory/IRB/IEC approval of study-specific documents

Skills: Protocol Development, Regulatory Review, Site Monitoring, Issue Resolution, Investigator Qualification, Documentation Verification, Good Practices Adherence, Regulatory Management

• Increases level of understanding of the Clinical Research Associate (CRA) role including site visit activities
• Support the clinical research team with the ongoing conduct of studies
• Manage, maintain and archive project documentation and regulatory materials
• File, update, organize and archive study documents and materials in compliance with project and/or sponsor SOPs
• Send correspondence to sites, sponsors, and project teams
• Regularly report all document collection and tracking issues to Project Manager/Project Team
• Track and process protocol deviation and process trip reports
• Conduct periodic site file review to ensure compliance with GCPs and SOPs
• Coordinate ordering and availability of trial materials
• Support and manage communications for team meetings, take minutes and provide status updates to the project team
• Assist in answering high-volume phone and email inquiries

Skills: Study Support, Documentation Management, Regulatory Compliance, Correspondence, Reporting Issues, Protocol Deviation Tracking, Meeting Coordination, Inquiry Management

• Perform general clinical administrative functions such as clinical trial tracking and logistical support to the study execution teams (SET), including generation and distribution of SET meeting agendas and minutes
• Track and maintain study information and reports on study progress and enrollment
• Track and maintain study-related documents, including essential regulatory documents from clinical sites and any other supplementary documentation as appropriate (CVs, FDA 1572s, etc.)
• Independently maintain the study Trial Master File (TMF) by the relevant SOPs to ensure accuracy, completeness and adherence to the SOPs requirements.
• Maintains and ensures that all documentation is in a state of audit-readiness
• Assist in the review and development of study-related documents and tools including but not limited to site regulatory packages, study manuals, reference documents and instructions
• Assists with study closure activities such as ensuring final site payments, final reconciliation activities, filing, and archiving of all study documents.
• May assist with the tracking of study budgets and vendor invoices to ensure timely approval and payment
• Assist with vendor management and associated logistics, as assigned
• May assist with clinical data review, informed consent development and review
• Perform all responsibilities according to Standard Operating Procedures
• Established guidelines and work instructions, and appropriate industry and Good Clinical Practices standards

Skills: General Clinical Administrative Functions, Study Progress Tracking, Regulatory Document Maintenance, Trial Master File Management, Documentation Audit-readiness, Study-related Document Development, Study Closure Activities, Vendor Management

• Clinical planning dosimetry or international equivalent
• Clinical Medical Dosimetry experience essential
• Treatment Planning experience and proficiency in training others
• Knowledge of Varian Medical Systems Eclipse products
• Must have strong troubleshooting, analytic, and problem-solving skills
• Demonstrates ability and work under pressure situations
• Must be able to multitask, be organized, strong customer service skills
• Obtains and completes LMS training plan specific to assigned responsibility
• Must be able to communicate with patients, families, facility staff, and colleagues effectively and professionally
• Ability to work well with providers and other staff

Qualifications: BS in Nursing with 3 years of Experience 

• Demonstrate the ability to accept and adapt to different working practices by surgeons and hospitals whilst maintaining Zimmer Biomet protocols
• Full knowledge of divisional product portfolio
• Understanding of technical medical language and anatomy to interact with surgeons and theatre staff.
• Proven organizational skills and effective time management
• Confident and engaging presentation skills
• To be able to solve given problems in a quick and efficient manner.
• Education to A – Level standard or equivalent relevant qualification in science-related subjects.
• Have Nursing or Healthcare Qualification.
• Experience in a clinical environment preferably orthopedic theatre related.
• Knowledge of medical and behavioral health terminology

Qualifications: BS in Healthcare Administration with 3 years of Experience 

• Successful completion of a formal medical services training program of the United States Armed Forces 
• Intermediate computer proficiency, ability to prioritize work demands
• Ability to successfully serve a variety of diverse customers in difficult situations
• Ability to provide service excellence, kindness, and compassion.
• Skill in developing and maintaining professional relationships
• Ability to interpret and follow policies, procedures, and protocols
• Basic applied math skills, including calculations and conversions
• Proven record of reliable attendance, punctuality, and successful performance with past and present employers.
• Knowledge of patient care and aseptic technique
• Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work

Qualifications: BA in Biomedical Sciences with 5 years of Experience 

• LVN/LPN with current licensure to practice nursing in the practicing state
• Possess and maintain CPR certification
• Previous experience in a home care setting
• Must be a licensed driver with an automobile that is insured and by state and/or organization requirements and is in good working order
• Prior use of Electronic Medical Records (EMR)
• Completion of a nationally recognized accredited pharmacy technician (PhT or CPhT) training program
• Completion of a nationally recognized accredited licensed practical nurse (LPN) training program.
• Ability to meet requirements of insurance coverage
• Basic computer skills and proficiency in MS Word, Outlook, Excel and PowerPoint
• Experience in healthcare performance coaching
• Demonstrated experience managing data-driven outcomes and process improvement
• Experience developing and delivering training materials

Qualifications: BS in Clinical Research with 4 years of Experience 

• Experience in nursing & case scrubbing
• Initiative, drive and enthusiasm, excellent communication skills and team player
• Have current CPR certification
• Related experience in coordinating activities, administrative support functions and excellent customer service skills.
• Effective verbal and written communication skills.
• Excellent detail orientation and time management skills.
• Proficiency with Microsoft business software
• Expert in blood glucose curves and continuous glucose monitors
  
• Passionate about personalized medicine
• Excellent communicator with executive presence

Qualifications: BA in Public Health with 3 years of Experience