• Supervises flow of referrals, intakes, and discharges of participants and ensures accessibility and welcoming of all clients
• Provides backup support to direct service staff for the client in-take and screening process
• Works with staff to maintain thorough, accurate records of case management activities with every program participant and maintain files according to agency standards
• Oversees the maintenance of records and other administrative requirements
• Ensures compliance with documentation and charting requirements for all funding streams
• Facilitates and attends all client case conferencing to monitor client progress and ensure adequate levels of support to clients
• Intervenes and deescalates difficult clients or crises that arise and manages client grievances and complaints
• Coordinates and provides support to interns and volunteers
• Attends and participates in program, agency, and community meetings and training
• Monitors all staff job performance, completes evaluations
• Ensure ongoing staff training and development, and participates in the hiring of staff for the department
• Remains on-call outside of normal working hours for program support
• Provides backup support to direct service staff with programming needs including client rounds, documentation, case management, transportation

Skills: Client Intake and Screening Support, Case Management and Record-Keeping, Administrative Oversight, Client Progress Monitoring, Intern and Volunteer Coordination, Staff Supervision and Evaluation, Program and Community Engagement, Emergency and Backup Support

• Lead project management for a portfolio of priority Clinical team initiatives, tracking status and communicating with key stakeholders
• Identify and anticipate risks and areas for improvement, proactively suggesting and executing solutions
• Continually assess and make adjustments to ensure initiatives are tracking to meet strategic objectives
• Create documentation and dashboards so that all key stakeholders are informed of critical updates
• Be a trusted pair of hands who can deliver high-quality work with minimal supervision
• Be an example of the company values: patient first, time is brain, quality squared, kindness wins, and I am accountable
• Create and track complex global projects related to research and clinical activities
• Assist in the coordination of cross-functional teams to support initiatives
• Provides backup support to staff for shift coverage and participates in all staff meetings and training
• Participate in treatment by treatment planning, facilitating skill-building groups, and providing therapy & case management services
• Monitor clients’ progress, symptoms, & medication response and communicate with the assigned provider or nurse about medical needs
• Ensure safe medication self-administration practices

Skills: Project Management Expertise, Risk Identification and Mitigation, Stakeholder Communication, Autonomous Work Capability, Alignment with Company Values, Cross-Functional Team Coordination, Clinical and Research Project Management, Client and Therapy Management

• Managing the research program with the assigned institution(s) in alignment with the innovation strategies in place with the respective institution(s).
• Report out to the Research Steering Committee that oversees the collaboration.
• Maintain an overview of projects (in preparation and ongoing).
• Identify delays and take appropriate actions when possible and escalate to internal and external stakeholders
• Shaping and prioritizing the project funnel and translating it into research projects that are aligned with the strategic intent of the collaboration.
• Actively support the scoping and approval of those research projects in alignment with stakeholders of both organizations.
• Coordinating and actively participating in the execution of key projects conducted at the site(s), securing an effective and productive collaboration.
• Coordinating the entities involved in the program, e.g., institution, academia, potential 3rd parties as well as multiple (geographically dispersed) entities within Philips.
• Contributing to and coordinating joint grant applications to support the programs, in collaboration with grants offices at Philips and the institution.
• Responsible for monitoring and actively promoting the generation of deliverables from the research programs, e.g. invention disclosures, technical reports, and scientific publications.
• Identify innovative solutions (e.g. automation) to business operations and collaborate with product development teams in the creation and deployment

Skills: Program Management, Stakeholder Engagement, Project Coordination, Issue Resolution and Escalation, Cross-Functional Collaboration, Grant Application and Funding, Deliverable Management, Innovation and Automation

• Manages clinical operational plan, and incorporates the study and scientific plan
• Ensures the selection of qualified clinical trial sites
• Develops study-related documents and overall direction for the clinical sites to establish protocol development.
• Negotiates all aspects of clinical trial agreements Monitors clinical trial sites for compliance and performance
• Ensures compliance with good clinical practices GCPs and regulatory guidelines
• Recommends and implements innovative process ideas to impact clinical trials management
• Manages clinical budget and develops contingency plans for clinical trials
• Oversees Operations staff, both regular and contract staff, and manages all aspects of the clinical operational plan
• Responsible for managing the full scope of the study
• Review the data management and statistical plans and provide input for the execution of plan elements
• Assure data quality by planning data review and ongoing process control checks
• Develop and maintain effective communication across functions, including the Executive, RD, Medical Affairs, Regulatory, Finance, and Commercial teams including regular reporting on adherence to timelines, milestones and budget, with recommendations for plan adjustments

Skills: Clinical Operations Management, Site Selection and Management, Protocol Development and Documentation, Regulatory Compliance and GCP, Innovative Process Improvement, Budget Management and Contingency Planning, Staff Oversight and Leadership, Cross-functional Communication and Reporting

• Ensure that high-quality clinical studies are conducted following the highest ethical, regulatory and GCP standards.
• Asses the currently assigned study portfolio within 30 days and identify critical action items and develop/implement appropriate plans to meet company needs.
• Understand the Clinical needs and help ensure the needs are met with the new studies to be conducted.
• This will be done by interfacing with the medical community and the Clinical Affairs Director.
• Set study activity priorities together with the Operations, Monitoring and Data Management teams.
• Ensure close communication with all global stakeholders.
• Managing the delivery of multi-center global clinical studies to meet the needs and required inclusion rate, timelines and budget set for multiple studies.
• Able to understand and explain complex issues and concisely presents information.
• Responsible for communicating program results to various internal and external stakeholders.
• Get the chance to assist in the development and issuance of corporate-wide dashboards for major initiatives.
• Lead the general mentoring, training and assistance on protocol development and project management methodologies through experience and training to improve the skills of project managers.
• Provide project management direction, general mentoring, training, and assistance on project management methodologies, tools, and techniques.

Skills: Clinical Study Management, Strategic Planning, Stakeholder Communication, Project Management, Complex Problem Solving, Program Results Communication, Dashboard Development, Mentoring and Training

• Coordinate and participate in ongoing training courses and requirements for CHCO.
• Demonstrates knowledge of unit-specific responsibilities for care delivery, and organizational skills, including prioritization and time management of patient flow.
• Develops individual goals and initiates own evaluation within the department to enhance clinical practice and professional growth by assuming a leadership role in clinical education and the evaluation and communication of program goals and outcomes.
• Direct and monitor all program staff to meet and maintain all program competencies as well as assist with continuing education of staff and faculty.
• Participate in long-and short-term program development and planning.
• Full supervisory authority over staff including recruitment, disciplinary action, performance evaluations and orientation and training.
• Manager continuously strives to improve clinical, educational, research, and advocacy programs in the department
• Sets and models high-performance standards that empower staff to achieve agreed-upon outcomes.
• Maintain program to meet all national standards and requirements of accrediting organizations including collection and reporting of data to appropriate national registries and databases.
• Ensure all staff adhere to trauma-informed & recovery principles
• Effectively communicate changing priorities, within the cross-functional and Clinical teams, as studies progress
• Be instrumental in the creation of actual business cases that lead to more informed strategic decisions.

Skills: Training and Development, Clinical and Organizational Knowledge, Leadership and Goal Setting, Program Management, Program Development and Planning, High-Performance Standards, Compliance and Accreditation, Effective Communication

• Maintain shared fiscal accountability with program leadership in the development of annual budgets, managing, and providing variance reporting, payroll documentation, capital budget development, and revenue stream analysis.
• Understands, manages and communicates overall CHCO and departmental financial responsibilities and goals.
• Creates a worker-friendly environment that develops and realizes the full potential of the workforce.
• Provide consultative support to the CHCO Marketing Department by identifying opportunities to market programs and services and implementing promotional activities within CHCO as well as on a regional and national level.
• Monitor program activities to ensure the quality and accuracy of work outcomes. 
• Coordinate evaluation and quality improvement activities, including collaboration and evaluation with other hospitals and agencies as appropriate.
• Identify tools, resources, and best practices to help improve the ongoing program operations.
• Utilizes expert evidence-based practice to provide clinical expertise to the patient, family and healthcare team by coordinating developmentally appropriate care and evaluating outcomes as appropriate.
• Provides clinical follow-up outcomes are not achieved.
• Supervise & coach program staff and manage team schedules
• Attend weekly residential team meetings

Skills: Budget Management and Variance Reporting, Financial Analysis and Revenue Stream Optimization, Workforce Development and Team Building, Marketing and Promotional Activities, Quality Improvement and Program Evaluation, Resource Identification and Best Practices, Clinical Expertise and Evidence-Based Practice, Team Coordination and Meeting Participation

• Maintain program quality in compliance with CHCO policies and procedures, standards as defined by national organizations and registries, and national accrediting bodies.
• Utilizes evidence-based practice to direct the development, revision and evaluation of policies, procedures and guidelines for practice.
• Encourages clinically-based research projects to evaluate practice outcomes.
• Mentors and evaluates staff in creating projects focused on improving clinical practice and recommending changes.
• Develops presentations and other materials for use during program–related events and meetings.
• Develops written and online tools for programmatic use including survey and evaluation instruments.
• Identifies partnerships and funding opportunities and promotes relationship-building with other organizations, agencies, and stakeholders.
• Conduct timely performance evaluations for direct reports as well as monitor the timeliness of all performance evaluations.
• Participate in Agency-wide quality management efforts and planning.
• Model, train to, and support the principles and practices of quality management.
• Manages staff and other resources to achieve department expectations for patient care.

Skills: Compliance Management, Evidence-Based Practice, Clinical Research Promotion, Staff Mentorship and Evaluation, Presentation and Communication, Tool Development, Partnership and Funding Identification, Performance Evaluation and Quality Management

• Implement a clinical program consistent with the overall agency treatment philosophy and within professional parameters for best practices.
• Plan, organize, manage, and coordinate the operational, administrative, and clinical activities in support of the mental health and social work programs.
• Participate in the development and implementation of the assigned program’s mission, goals, and objectives.
• Review and evaluate operations and activities of assigned programs continually.
• Oversee and participate in treatment planning and/or case management meetings and activities.
• Oversee, coordinate, and participate in client evaluations, program admissions, and discharge planning for the assigned program.
• Ensure prompt and appropriate attention to crisis management issues.
• Supervises and supports the clinical staff performing direct care to clients and families.
• Assists staff with the identification of individual skill or knowledge deficits and facilitates availability of learning opportunities and develops and administers a development plan.
• Adhere to policies, procedures, and regulations of the Children’s Receiving Home and Mental Health contract.
• Ensure orientation and training for new staff and subsequently ensure staff is enrolled in and/or has completed required training.
• Oversee staff, providing the necessary and appropriate counseling or disciplinary action by agency policies, consulting with the Director of Clinical Services and Human Resources when major disciplinary action

Skills: Clinical Program Management, Operational Coordination, Program Development, Performance Evaluation, Case Management, Crisis Management, Staff Supervision and Development, Compliance and Training

• Oversee the administrative, financial, and research operations
• Align program priorities with resources to achieve the needs of the community.
• Work collaboratively with research teams across the community to identify program needs, establish appropriate infrastructure, create project plans and timelines, and provide resources for the teams to achieve their goals.
• Provide leadership to project teams in the conduct of single-center and multi-center translational research studies.
• Work closely with PIs in the planning, preparation, organization, analysis, and delivery of project activities.
• Be responsible for assembling project plans, team and work assignments, directing and monitoring work efforts daily, identifying resource needs, performing quality reviews, and escalating functional, quality and timeline issues appropriately
• Be responsible for the financial management of the center and the corresponding projects.
• Planning for appropriate and cost-effective resource allocation, monitoring activity against the budget, and forecasting future needs.
• Oversees and participates in the interviewing and hiring process, ensuring compliance with all agency and regulatory policies, practices, and laws.
• Oversee staff schedules ensuring overtime usage stays within budget.
• Ensure completion and routing of all required original personnel and training forms and records to the Human Resources and Training Departments respectively.
• Responsible for the collection, review, approval, and submission of direct reports’ timesheets.

Skills: Project Management, Financial Oversight, Leadership and Team Collaboration, Operational Coordination, Strategic Planning, Human Resources Management, Resource Management, Communication and Coordination

• Knowledge of global drug development, registration, and market launch requirements.
• A thorough understanding of each functional area's role and contribution to the development process and the commercialization process
• High-level analytical skills to enable the resolution of scientific, medical, regulatory, resource, and financial/business issues confronting the projects.
• A Project Management Institute (PMP) certification
• Background in pharmaceutical research and development project management.
• Have directly supporting clinical research or similar experience in a medical/scientific area.
• Have experience in managing projects and working with clinical professionals within a team as well as working in a cross-functional project development setting.
• High attention to detail and accuracy.
• Advanced written and oral communication skills.
• Able to manage multiple tasks and priorities.
• Proficient knowledge of medical terminology.

Qualifications: BA in Clinical Research Management with 7 years of Experience

• BSN, and current, valid Washington State Registered Nurse License
• Have relevant clinical experience
• Ability to analyze complex pathophysiological and patient care problems.
• Experience in program planning, implementation and evaluation.
• Ability to identify the educational needs of the patients, family, and staff, and to develop and implement appropriate educational programs.
• Public speaking skills and budgeting experience
• Excellent organizational, interpersonal and communication skills.
• Specialty certification (OCN) may be required
• Expertise with GCPs and regulatory compliance for clinical trials (e.g. applicable ISO Standards, FDA)Strong problem-solving skills.
• Solid analytical and research skills
• Great interpersonal skills and excellent communication skills (written and verbal)

Qualifications: BS in Health Sciences with 6 years of Experience

• Project Management experience in the Pharma or Biotech industry
• Solid understanding of the Clinical, Regulatory, and commercial requirements for Early and Late Stage Drug Development
• Knowledge of Clinical Operations and the regulatory process.
• Knowledge of Global Drug Development, registration, and market launch requirements
• Familiarity with IT solutions integrated into the Healthcare / Pharmaceutical business
• Solid understanding of Strategic Change Management
• Microsoft Office Suite proficient (Excel, Outlook, PowerPoint, Project, Word, etc.)
• Strong attention to detail and highly organized
• Drug / Product Development experience
• Familiarity with Planisware and Software Development

Qualifications: BA in Public Health with 5 years of Experience

• In-depth pharmaceutical industry experience and drug development in all phases of development 
• Significant experience within related functions preferred (e.g. Clinical Science, Clinical Operations, Research, Regulatory, CMC, Marketing)
• Program management experience leading complex pharmaceutical projects in a multi-disciplinary, global environment
• Demonstrated ability to positively influence outcomes, key project decision-making, and strategic problem-solving
• Proven ability to communicate clearly and present key information objectively to all levels of the organization including executive management
• Strong team orientation and highly collaborative
• Solutions and results-oriented focus
• Hands-on approach and resourceful and open to diverse points of view
• Comfortable in a fast-paced small company environment and able to adjust workload based upon changing priorities
• Fit with Nurix Culture and Value

Qualifications: BA in Nursing with 6 years of Experience

• Demonstrated knowledge of FDA, ICH and GCP regulations and guidelines
• Experience in leading teams, including CROs, consultants and vendors.
• Proficient in developing trial plans and implementing operational changes across multiple studies
• Highly developed leadership skills to successfully lead multiple direct reports
• Must display strong analytical and problem-solving skills at a program level and collaborate with colleagues to generate solutions
• Strong communication and influence skills and ability to create a clear sense of direction
• Ability to deal with time demands, incomplete information or unexpected events
• Outstanding organizational skills with the ability to multi-task and prioritize
• Prior work with psychiatric and chemical dependency patients.
• Inpatient healthcare experience and prior management experience.

Qualifications: BA in Biomedical Sciences with 7 years of Experience

• Exceptional communication and organizational skills
• Experience managing programs and stakeholders in rapid-growth, data-driven organizations
• Strong proficiency with Atlassian (Jira, Confluence) and Google suites
• Excitement for improving processes, reducing churn, and building effective workflows.
• ScrumMaster certification and experience working with healthcare data
• Education and experience in the social services needs of patients with psychiatric and substance abuse issues.
• State Licensure - Current unencumbered clinical social work or counseling license
• CPR and CPI Certification within 30 days of employment
• Exceptional knowledge of ICH-GCP principles.
• Experience in the selection of external providers, providing clear requirements, and development/review of contracts.
• Functional understanding of SQL

Qualifications: BS in Pharmaceutical Sciences with 5 years of Experience

• Program Management credentials (e.g., MBA, PRINC2, PMP).
• Drug development experience is proven in several roles.
• Experience directing studies/projects in Clinical Development/Medical Affairs.
• Demonstrated involvement in running projects in gene therapy or an advanced therapies field.
• Substantial experience of operating in a translational clinical research setting.
• Demonstrated strong project management experience within the context of Clinical Drug Development.
• Widespread and verified experience in initiating operational delivery - timelines, cost, and quality.
• Solid experience and strength in operating and directing matrix teams.
• Verified supervision of external providers.
• Extensive experience in business operations involving Quality Management Systems, attentiveness of Expenditure, and Processing of Requisitions.
• Former experience in a variety of academic/CRO/Sponsor organizations and countries.

Qualifications: BA in Healthcare Administration with 6 years of Experience

• Membership in good standing with the College of Nurses of Ontario (CNO)
• Membership with the Registered Nurses Association of Ontario (RNAO)
• Management experience in the Intensive Care/Critical Care Unit, Medicine or Respirology Unit
• Demonstrated strong communication and interpersonal skills, with the ability to work collaboratively with physicians, inter-professional team members, and other stakeholders
• Possesses highly developed analytical, problem solving and critical thinking skills
• Excellent oral, written, and presentation skills, with demonstrated competency in information and communication technology
• Demonstrated excellent organizational and coordination skills and the ability to prioritize multiple competing workload demands
• Demonstrates an ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations
• High level of initiative and self-direction.
• Ability to work with a diverse group of leaders and stakeholders with demonstrated success in moving key stakeholders to positive resolution and facilitating and coach clinical areas on change initiatives
• Strong interpersonal skills are important to achieve success 

Qualifications: BS in Biochemistry with 5 years of Experience

• Relevant clinical research experience within the pharmaceutical industry.
• A solid understanding of the drug development process, and specifically, each step within the clinical trial process.
• Experience in overseeing global clinical trials (pharmaceutical or research institute).
• Budget forecasting and management.
• Thorough knowledge of ICH guidelines/GCP and its applicability to all stages of the clinical development process.
• Experience in scientific/medical research.
• Specialist knowledge e.g. immunology, coagulation disorders, pulmonology, virology, oncology and cardiology.
• Demonstrated proficiency in advanced MS Project.
• Demonstrated ability to lead teams and work in a fast-paced team environment.
• Experienced in working within a Matrix Environment
• Excellent interpersonal and decision-making skills. 
• Demonstrates innovation and possesses drive, energy, and enthusiasm to deliver the program objectives.

Qualifications: BA in Psychology with 7 years of Experience

• Must possess a current Maryland RN license, or licensure in a compact state that allows practice in Maryland.
• Must maintain current CPR certification.
• Excellent understanding of all tasks involved in a clinical development program(s) from developing a protocol through to finalizing a clinical study report.
• Ability to plan, and ensure execution and completion of clinical program(s) to the highest ethical and scientific standards.
• Demonstrated ability to comprehend complex scientific concepts and data. Proficient in reviewing and assessing clinical data.
• Extensive and comprehensive knowledge of ICH guidelines/ GCP, Maintains current medical/scientific/regulatory knowledge.
• Demonstrated project management skills including simultaneous management of multiple projects. Possesses excellent planning, time management & coordination skills.
• Demonstrated ability to problem solve and use clear judgment about interactions with external parties, timelines, and complex clinical programs.
• Excellent written and oral communication skills.
• Maintains computer literacy in appropriate software.
• Self-directed, courageous, and highly motivated with excellent interpersonal and communication skills
• Experience managing competing demands in a fast-paced, multi-site, multi-disciplinary healthcare environment

Qualifications: BS in Molecular Biology with 5 years of Experience