CLINICAL PROGRAM MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Dec 10, 2024 - The Clinical Program Manager has experience in managing teams within residential treatment and children’s mental health settings, including specialized knowledge in foster care and adoption programs. This position demonstrates strong capabilities in utilizing interdisciplinary team approaches, driving organizational vehicles with a clean record, and mastering various software tools including Microsoft Office. Committed to fostering a diverse, equitable, and inclusive work environment, actively promotes crisis prevention techniques, and upholds the mission and values of the Agency.

Essential Hard and Soft Skills for a Standout Clinical Program Manager Resume
  • Clinical Trial Management
  • Regulatory Compliance
  • Budget Management
  • Data Analysis
  • Risk Management
  • Protocol Development
  • Statistical Analysis Software (SAS)
  • Clinical Data Management Systems (CDMS)
  • Project Management Software
  • Pharmacovigilance
  • Leadership
  • Communication
  • Problem Solving
  • Strategic Thinking
  • Teamwork
  • Adaptability
  • Negotiation
  • Attention to Detail
  • Conflict Resolution
  • Empathy

Summary of Clinical Program Manager Knowledge and Qualifications on Resume

1. BA in Public Health with 7 years of Experience

  • Graduate of an accredited program of professional nursing.
  • Nationally recognized certification in nursing administration and/or an appropriate specialty
  • Experience in direct patient care with current and previous experience in applicable clinical specialties.
  • Demonstrated leadership skills and proficiency in Microsoft Word and Excel.
  • In-depth knowledge of all facets of clinical operations including all applicable US regulations for Medical Devices (eg Class III) for pre-clinical and clinical activities, managing CROs, external vendors, and consultants. 
  • Working knowledge of OUS regulatory requirements (eg EU, LATAM, AsiaPac).
  • Ability to lead a cross-functional team through the various stages of the clinical product development process (eg strategic development, operational execution, and close-out).
  • Working knowledge of data management (data review and analysis), and safety surveillance and reporting, and Health Economic and Reimbursement practices.
  • Ability to persuasively influence external medical professionals to ensure project deliverables are completed on time and within budget.
  • Strong command of GCP/ ICH guidelines and effective analytical and problem-solving skills.
  • Ability to lead and motivate internal and external resources within an on-site and remote environment to meet objectives.
  • Excellent interpersonal and effective verbal and written communication skills and be ble to effectively work across departments with diverse needs.

2. BA in Clinical Research with 5 years of Experience

  • Excellent organizational and time management skills.
  • Ability to work in a highly matrixed team environment.
  • Ability to prioritize as well as adapt to changing priorities.
  • Knowledge of and skill in using Microsoft Office suite (eg Visio, PowerPoint, Word, Excel, and Outlook).
  • Excellent project management and strong scientific and technical presentation skills.
  • Medical device Clinical Research experiences and developing clinical strategies to support base business requirements.
  • Direct/indirect experience managing clinical research studies, financial modeling, process and/or vendors associated with CRO, Stats, Data Management, Safety Surveillance, Market Access, and Medical Writing initiatives
  • Strong understanding of the clinical trial process and associated ICH, GCP, FDA, and EU regulatory pathways and requirements, and supporting site and sponsor level FDA BIMO investigation(s) strongly preferred.
  • Experience collaborating with Marketing, Sales, Professional and Clinical Education (PACE), Medical Affairs, and Field Clinical to generate clinical evidence to support current and long-term claims matrix strongly preferred.
  • Peripheral and/or Cardiovascular clinical trials.
  • Demonstrated a strong track record of leadership, collaboration and people development.

3. BA in Healthcare Administration with 5 years of Experience

  • Experience managing individuals and teams and experience in residential treatment
  • Ability to work in an interdisciplinary team approach model
  • Ability to drive a van, maintain a clean driving record, and retain driving approval through the Department of Children and Family Services
  • Proficiency in Microsoft Word and Excel and ability to become proficient in other software packages and programs
  • Demonstrated commitment to diversity, equity, and inclusion. 
  • Must exhibit an appreciation and respect for a diverse work environment, inclusive of youth, families, and co-workers from many social, economic, cultural, racial, and ethnic backgrounds.
  • Ability to attend required Agency training (including CPR/First Adi and Crisis Prevention Institute Training) and maintain necessary training compliance. 
  • Flexibility to attend daytime training or sessions outside of regularly scheduled hours.
  • Promote, support, and role model the use of Crisis Prevention Institute (CPI) theory and practice for all coworkers in de-escalating situations.
  • Commitment to the mission, values, and goals of the Agency
  • Experience in the area of children’s mental health
  • Have foster care and/or adoption experience, working in the Foster Care and adoption program.

4. BS in Nursing with 6 years of Experience

  • Have pharmaceutical industry/biotech/CRO/academic experience in clinical research project or clinical trial management including site agreements, informed consent forms, institutional review board submissions, budgeting, contracting, request for proposals (RFPs) and study execution
  • Be a proactive, creative problem solver and open to innovative solutions
  • Be detail-oriented and care about the quality of her or his work
  • Have demonstrated the ability to work independently in a distributed, interdisciplinary, team-oriented environment
  • Be proficient in the following Microsoft applications: Excel, PowerPoint, and Word
  • Be comfortable in a fast-paced, dynamic environment
  • Have excellent oral and written communication skills
  • Have experience in collaborative document development and management ideally through the publication of a scientific manuscript
  • Have excellent interpersonal skills as demonstrated by the ability to effectively manage relationships in a multi-stakeholder environment
  • Be comfortable and flexible with performing various roles (e.g., leadership, supportive, etc.) within and across project teams
  • Be willing to contribute to a positive, solutions-focused work environment

5. BA in Psychology with 5 years of Experience

  • Experience working with Serious Emotional Disabilities (SED) youth
  • California licensure as Licensed Clinical Social Worker (LCSW), Marriage and Family Therapist (MFT), Doctor of Philosophy (PhD) or Licensed Practitioner of the Healing Arts (LPHA) eligible
  • Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Child Abuse Index Check (CAIC) background clearance
  • Demonstrated history of successfully managing multiple concurrent initiatives and maintaining one’s workflow.
  • Demonstrated track record of timely completion within deadlines.
  • Demonstrated ability to work in a dynamic fast-paced team environment.
  • Strong interpersonal skills that include excellent skill in collaboration and problem-solving with other departments and colleagues.
  • Strong people management skills, influencing and interpersonal skills.
  • Self-starter, team player, result oriented.
  • Able to work under pressure and strong communication skills.
  • Strong planning, organizational skills and excellent knowledge of English (written and spoken).

6. BA in Pharmacy with 6 years of Experience

  • Relevant clinical trial experience in the pharmaceutical industry
  • Solid line management experience including managing staff as well as mentoring and developing junior staff
  • Experience in clinical study management and project oversight
  • Experience in developing RFPs, selection and management of CROs/vendors.
  • Ability to write study protocols, study reports, sections for investigator brochures and regulatory documents with minimal supervision
  • Excellent interpersonal skills and demonstrated ability to lead
  • Strong communication, influencing skills and ability to create a clear sense of direction
  • Fluency in English, including both oral and written communications. 
  • Proficiency in another European language(s)
  • Extensive knowledge of ICH GCP, FDA and EMEA regulations & guidelines
  • Must be able to resolve problems using national and international regulations, guidelines, and investigator interaction
  • Knowledge of drug development & commercialization processes

7. BS in Biomedical Science with 1 year of Experience

  • Knowledge of Federal, State, and Local ordinances and policies regarding therapeutic issues.
  • Previous experience involving continuous clinical Quality Improvement and Assurance standards
  • Experience with managing a team, employee selection, onboarding and performance evaluations.
  • Ability to oversee clinical programming relating to intake, and knowledge of counseling and clinical practices.
  • Ability to work as a team member, strong communication, organizational and interpersonal skills. 
  • Must be able to work collaboratively with other Coalition Programs and Leadership Teams.
  • Functional expertise to initiate, author, or contribute to SOP development, implementation, and training
  • Experience in participating in or leading departmental or interdepartmental strategic initiatives under limited supervision
  • Must meet all requirements for the position and have demonstrated proficiency in all relevant areas
  • Experience working within a matrix organization
  • Finance and budgeting experience, resource management experience
  • Excellent understanding of clinical trial cycle times & associated metrics

8. BS in Health Sciences with 6 years of Experience

  • Possession of a valid CA LMFT, LCSW, or Psychology License
  • Knowledge of Microsoft Office Suite, and Google Suite strongly
  • Demonstrated ability to maintain accurate records.
  • Must obtain Domestic Violence Counselor certification that meets the requirements under California Evidence Code 1037.1 within one year of hire date.
  • Must obtain Sexual Assault Counselor certification that meets the requirements under California Evidence Code 1305.2 within one year of hire date.
  • Must complete the agency’s LGBTQ+ 101 training within 6 months of hire.
  • Must be able to demonstrate working effectively with and showing respect to all survivors of violence, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds.
  • Ability to navigate crises and solve problems independently, using best judgment and critical thinking skills.
  • Maintain a positive, friendly, and welcoming attitude with clients and staff within the organization.
  • Must utilize assertiveness, professionalism, non-violent communication when handling issues w/clients or staff.
  • Must possess exceptional professional and ethical standards.

9. BS in Biology with 4 years of Experience

  • Licensed Mental Health Practitioner (LMHP)
  • Licensed Independent Mental Health Practitioner (LIMHP) 
  • Experience providing clinical supervision to clinicians and/or master’s level interns.
  • Experience conducting assessments and providing mental health treatment to children and families.
  • Experience selecting, evaluating, and implementing therapeutic group models.
  • Excellent clinical supervision skills and strong crisis management skills
  • Knowledge of evidence-based mental health and prevention models.
  • Must be a self-starter and able to work independently as well as part of a team.
  • Excellent active listening, verbal, and written communication skills.
  • Strong knowledge and use of all Microsoft Word, Access and Outlook.
  • High level of initiative and energy.
  • Regularly expanding knowledge on topics of gendered violence, impacts of domestic and sexual assault on the community, working with survivors of violence and more by reading literature, blogs, articles, etc.

10. BS in Biochemistry with 5 years of Experience

  • Ability to be flexible and adjust to stressful and ever-changing situations.
  • Demonstrated problem-solving skills and ability to resolve conflicts.
  • Knowledge of the dynamics of child abuse and neglect.
  • Knowledge of the child welfare system and mental health community providers.
  • Solid organizational and time management skills.
  • Must respect and maintain confidentiality.
  • Must submit to a thorough criminal history background check.
  • Must have access to a vehicle, and possess a valid driver’s license and proof of insurance.
  • Must be flexible with occasional evening and weekend availability.
  • Ability to provide some community and/or home-based mental health services.

11. BA in Sociology with 6 years of Experience

  • Medical Device Marketing experience
  • Experience training/educating healthcare personnel on product use.
  • Strong communication skills (verbal, written, presentation).
  • Demonstrated consultative skills, creativity, and flexibility in generating solutions.
  • Understanding of mechanical Wound Care and Lymphedema therapy treatment.
  • Intermediate Microsoft Office skills in Excel, Word, and Outlook and familiarity with Customer Relationship Management (CRM) tools (SalesForce.com) and other database concepts.
  • Current professional license (national Wound Care certification preferred). 
  • Current licensure is required and must be maintained through the course of employment.
  • In-depth knowledge of international GCP regulatory requirements
  • Deep understanding of end-to-end clinical trial processes
  • Independently lead and manage cross-functional initiatives

12. BS in Life Sciences with 7 years of Experience

  • Active license with the California Board of Behavioral Sciences as a Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMFT) Licensed in California as a Licensed Clinical Social Worker (LCSW), Marriage and Family Therapist (LMFT)Associate Social Workers and Marriage and Family Therapist
  • Certified in LAC-DMH approved Evidence-Based Practices (EBP) and experience supervising clinicians trained in EBP.
  • Experience working with at-risk severely emotionally disturbed (SED) youth and/or non-minor dependents (NMDs).
  • Knowledge and experience in individual, group, and family therapy methods.
  • Negotiate sensitive issues in an objective manner
  • Critical and creative thinking to be able to resolve complex problems
  • Ability to prioritize and adjust workload to meet evolving department and regulatory needs
  • Lead by example to champion quality and compliance
  • Excellent communication skills, provide clear and concise instructions
  • Experience in the mental health field and experience in a clinical managerial capacity.
  • Experience with the behavioral health population.

13. BA in Business Administration with 4 years of Experience

  • Experience in a mental health field
  • Crisis work experience and knowledge of psychiatric disorders
  • Excellent written and oral skills including basic word processing computer skills
  • Culturally competent and group therapy experience and skills
  • Knowledge of psychotropic medications.
  • Knowledge of substance abuse disorders including drug and alcohol recovery principles
  • Experience in Motivational Interviewing, Dialectical Behavioral Therapy and Cognitive Behavioral Therapy
  • Ability to provide Clinical Supervision to program staff
  • Bilingual in Spanish and ability to work independently with minimal supervision.
  • Be able to obtain, a Level One Fingerprint Clearance Card through the Department of Public Safety background check/fingerprint clearance process.

14. BA in Healthcare Management with 5 years of Experience

  • Behavioral Health Professional (LCSW, LPC, LMFT, LMSW, LAC).
  • BLS/CPR certification by the American Heart Association
  • Orthopedic nursing experience and program management/coordinator experience
  • A strong clinical background with a high level of independent judgment and initiative is required.
  • Excellent interpersonal skills, a strategic vision, critical thinking
  • Experience working in a clinical environment service acute homeless, substance abuse, and mentally ill populations.
  • Experience in program development, management, and evaluation.
  • Experience in direct management/ oversight of staff.
  • Knowledge and experience with Microsoft Applications (Outlook, Word, Excel).
  • Ability to communicate and write clearly and professionally
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