• Ensure the deliverance of the highest standard of care to all residents and families
• Treating the needs and rights of all residents as priority
• Build meaningful relationships with residents to allow for open dialogue, resident autonomy and feedback based decision-making
• Protect residents' sense of identity by engaging them, and promoting autonomy and choice in each step of their care plan
• Prioritise resident safety and quality care through valuing the privacy and dignity of all
• Collaboratively serve as a representative of the agency to staff, the people we serve, and the external community partners and stakeholders.
• Participate in team meetings and committees
• Interface and communicate with other organization managers, supervisors, staff and agency leaders.
• Responsible for onboarding, training and supervising new clinical staff including teaching the functionality, processes and expectations of the EHR in the home health program.
• Assist clinical staff in problem-solving related to routine service delivery, crisis, or other critical situations and ensure compliance with the program rules and clinical model of practice.

Skills: Resident Care and Advocacy, Relationship Building, Identity Protection and Autonomy Promotion, Safety and Quality Care, Representative and Collaborator, Team Participation, Interpersonal Communication, Clinical Leadership and Training

• Provide oversight of Clinical Services and Daily Operation
• Plan, develop, organize, and coordinate the clinical services responsive to client needs.
• Manage the delivery of quality home health care service in compliance with program/payer rules and physician orders.
• Participate in strategic program planning for on-going program operations, growth, and development.
• Implement best practice, evidence-based models, and efficient methods to support effective home health operations and service delivery.
• Assures current and accurate clinical records in compliance with documentation requirements and program specific rules for coverage and qualifying criteria.
• Assist in managing the program's financial performance.
• Participate in the Quality Assessment Performance Improvement activities to assure high quality care, Infection Control & Safety practices, and clinical operations.
• Participate in the Development and implementation of program policies and procedures.
• Track and implement changes in federal and state home health licensing and payment regulations to ensure program quality and compliance.
• Assure team competence and confidence by selecting, training, supervising, coaching staff, and evaluating staff performance.

Skills: Clinical Services Management, Quality Assurance and Compliance, Strategic Planning and Program Development, Implementation of Best Practices, Documentation and Regulatory Compliance, Financial Management, Quality Improvement Initiatives, Policy and Procedure Development, Team Leadership

• Work to NMC professional code of conduct, keeping up to date with continuous professional development and revalidation.
• Assist the CEO in the Clinical aspects of running the Home and in the provision and delivery of day to day support.
• Lead the team of Support Workers in area of work in planning the support for service users, escort duty for appointments etc.
• Ensure that rooms and common spaces are properly cleaned, maintained and adequately heated.
• To work with new starters and their allocated Team Leader to provide on the job training ensuring that learn the routine and best practice, promoting person centred care.
• Carrying out staff supervision.
• Participate in external assessments of prospective new service users involving the service users and relatives where practicable.
• Devise comprehensive care plans for new service users involving service users and relatives where possible.
• Maintain full and accurate Care Plans for the service users in care reviewing at least monthly and ensuring care team also adhere to this task
• Report any changes to the service users’ physical or emotional condition to the CEO
• Work with external health providers as appropriate (MDT)

Skills: Clinical Expertise and Compliance, Continuous Professional Development, Leadership and Team Management, Facility Maintenance, Training and Onboarding, Staff Supervision and Development, Assessment and Care Planning, Care Plan Management and Reporting

• Responsible for ordering of all medication, maintain records to ensure accuracy and controls are in place with regard to medication distributed to service users
• Train and review staff meds administration.
• Running core team meetings.
• Ensure that D&L Support’s Policies/Procedures and staff handbook are adhered to by all staff, taking appropriate informal action in the first instance, recording outcomes
• Referring to the CEO should any further concerns arise.
• Support the creation of a caring atmosphere, ensuring person centred care for the service users, family members and staff, whilst maintaining the highest degree of integrity and confidentiality.
• Be aware of security of both the service users and the building reporting any issues to the CEO and/or maintenance team.
• Working with the support team to encourage service users to maintain pre-existing hobbies, and ensuring the availability of equipment and materials
• Encourage the support team, relatives and friends to participate in these activities
• Maintain good relationships with all multidisciplinary teams
• Liaise with staff offering support and encouragement and promoting best practice and high quality care at all times

Skills: Medication Management, Staff Training and Review, Leadership and Team Coordination, Policy Adherence and Record-Keeping, Confidentiality and Integrity, Security Awareness and Maintenance, Person-Centered Care, Interdisciplinary Collaboration

• Show prospective service users and their relatives/representatives around the home
• Arrange for staff cover caused by unexpected absences, with the core team’s assistance.
• Ensure all team members and colleagues conform to presentation standards at all times
• Support the management team to ensure staff attend their annual mandatory training
• Attend and participate in staff meetings, training, supervision and development activities
• Inform the CEO of any incidents that occur when carrying out  duties
• Aware of the Health and Safety at Work Act and report any hazards to the CEO
• Aware of the fire policy and respond to all fire alarms appropriately, ensure that fire audits are undertaken in a timely and effective manner.
• Ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties
• Undertake any task or duty that is within range of skill, qualification and/or experience
• Ensure the home is ‘inspection ready’ for CQC, be the lead person for the inspection and able to provide any information inspectors ask for in a timely manner.

Skills: Customer Service Skills, Staff Coordination, Team Leadership, Training and Development, Communication and Reporting, Incident Management, Health and Safety Compliance, Regulatory Compliance

• A registered General Nurse or Psychiatric Nurse on the Register of Nurses held by NMBI.
• Experience with some experience at the CNM level.
• Experience in Gerontology/Management
• Ability to respond quickly and appropriately across a variety of situations.
• Have fluent spoken and written English.
• Experience as an RN in Emergency settings
• Experience with all patient ages, from Pediatric to Geriatric
• Experience as current CPR card
• Maintain active state RN license with the ability to obtain multi-state licensure
• Strong and effective verbal, written, and interpersonal communication skills

Qualifications: BA in Nursing with 2 years of Experience

• Strong personal management and staff development skills
• Excellent time management and organizational skills
• Nursing skills as defined as generally accepted standards of practice.
• Good interpersonal skills
• Ability to adhere to established standards for educational quality
• Familiar with basic computer applications and functions.
• Demonstrated teaching and educational facilitation skills
• Proficient Bilingual translation skills
• Experience with clinical data gathering and Ethical Principles
• Have an understanding of quality assurance and improvement processes
• Management experience in clinical area
• RNC in leadership/administration/clinical

Qualifications: BA in Healthcare Administration with 3 years of Experience

• Experience with clinical operations and/or leadership 
• Ability to lead by example while effectively managing multiple competing priorities.
• Experience in clinical program development and evaluation.
• Analytical ability to solve systems issues, synthesize and interpret available data and design/conduct quality improvement projects.
• Demonstrated critical thinking and problem solving ability.
• Organizational skill to appropriately set priorities and efficiently complete work.
• Advanced verbal, interpersonal, conflict management, and writing skills in order to perform required leadership duties.
• Ability as an effective public speaker and presenter.
• Computer proficiency inclusive of ability to access and enter data from computerized information systems, e.g., MEDITECH and Microsoft Office programs.
• Ability to perform core job responsibilities by practice setting demands for patient and staff populations regularly served.
• Experience with collaboration with entities across BILH system or attend external meetings.
• Current RN licensure in the Commonwealth of Massachusetts

Qualifications: BA in Health Sciences with 5 years of Experience

• Experience with registration as an AHPRA Registered Nurse
• Strong people management skills and know-how to motivate and fully engage team
• Able to create a culture of continuous improvement and have a demonstrated capacity to support and encourage change
• Patient and understanding of the needs of residents and families
• Able to clearly demonstrate a strong passion for promoting health and well-being
• Strong self-management skills, and flexibility to adapt to unexpected changes
• Excellent knowledge of aged care legislation, including the Aged Care Quality Standards, and demonstrated experience maintaining compliance
• Possess highly developed interpersonal and communication skills and the ability to build strong relationships with staff, residents, and families
• A passion for working in aged care
• Ability to maintain dignity, privacy, and respect of all patients.

Qualifications: BA in Public Health with 4 years of Experience

• Facilitate and lead an effective multi-disciplinary team working.
• Communicate effectively at all levels.
• Effectively manage staff performance.
• Demonstrate own professional development.
• Promote the development of staff through the creation of a learning environment committed to personal and professional enhancement.
• Verbal and written communication skills
• Able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his/her unit
• Excellent organization and self-management skills.
• Knowledge of manual handling regulations particularly with regards to the moving and handling of patients. 
• Experience in ensuring that assessment of patient’s manual handling needs are carried out.
• Excellent motivational and team leadership skills.

Qualifications: BA in Health Services Management with 3 years of Experience