• Leads workflow optimization efforts, in close collaboration with clinic and Health IT teams.
• Provide organizational support through disseminating experience-related learning and best practices, by way of team updates, written reports/articles, developing reference guides, toolkits and/or presentations.
• Performs technical review and testing of optimization requests and upgrade functionality to assess workflow impact. 
• Provides recommendations on proposed optimizations.
• Leads and facilitates improvement teams toward measurable outcomes with increasing practice independence over time.
• Assist practices in maximizing the use of available health information technology resources in order to accomplish improved patient outcomes and increased efficiency.
• Track record of clinical knowledge engineering - systematically taking a clinical evidence base and operationalizing it into an algorithm or software program
• Work with teams across a wide range of time zones, and stay on top of multiple projects
• Independently review and summarize research papers, clinical association guidelines, and other evidence sources

Skills: Workflow Optimization Leadership, Knowledge Dissemination, Technical Review and Testing, Optimization Recommendations, Improvement Team Leadership, Health IT Resource Maximization, Clinical Knowledge Engineering, Cross-Time Zone Collaboration

• Work within the clinical informatics group and closely with content, operations, and product groups to provide clinical input to conversation programs. 
• Compiling input and information from research papers, published guidelines, client clinicians, and clinical advisors 
• Create and maintain program specification documents that describe and reference the clinical content of programs. 
• Works with clients to operationalize the best available clinical evidence into algorithms, logic, and questions that capture clinically actionable patient-generated health data. 
• Understand and leverage Conversa’s taxonomy when designing a program
• Stay abreast of current clinical evidence and update existing programs and patient education in a diverse set of clinical domains
• Work closely with the content team to ensure clinical accuracy of chat programs and educational content
• Create and maintain documentation that describes all aspects and all versions of clinical programs
• Understand and explain to team members how to best integrate product into the client's clinical workflow
• Work with the analytics/operations team to incorporate user feedback and drive program improvement

Skills: Clinical Informatics Collaboration, Research Synthesis, Clinical Program Documentation, Clinical Algorithm Development, Taxonomy Utilization, Evidence-Based Updating, Clinical Content Accuracy, Workflow Integration

• Serves as the subject matter expert on EMR system, preferably Cerner but an EMR system is fine.
• Works as the liaison between hospital staff and technology teams.
• Optimizes application usage and workflow efficiency by working with assigned department heads.
• Collaborates with technical and clinical resources, and end-users 
• Ensure the EMR system meets the clinical end-user needs as well as the organization’s clinical and patient care needs.
• Executes specifications that support the design and successful adoption of clinical systems across the organization.
• Works with multidisciplinary teams to optimize patient-centered clinical systems through standardized education and training, change management, and end-user support 
• Promote improved quality and process efficiencies through technology.
• Maintains, updates, and develops assigned applications by translating business needs.
• Provides practice facilitation/quality improvement coaching for designated practices

Skills: EMR System Expertise, Interdepartmental Liaison, Application Optimization, Cross-functional Collaboration, Clinical System Design, Multidisciplinary Team Coordination, Quality Improvement Coaching, Technology-driven Process Efficiency

• Provide support to patient care and operational areas in identifying, developing, implementing and maintaining efficient, effective clinical information and operational systems
• Participate in the development, implementation and ongoing operation and optimization of clinical decision-making systems and processes and information systems that support effective, efficient, safe, timely, equitable and patient-centered care
• Participate in quality improvement projects - both in consultative and project lead roles
• Participate in other projects pertaining to organizational goals and strategies and regulatory requirements - both in consultative and project lead roles
• Provide consultative informatics services to clinical and operational staff
• Support the Analytic and Information Technology governance structure
• Provide direct support to clinical users of EHR and promote adoption of new or changed workflows amongst clinical users
• Perform data analysis on performance and utilization of alerts, order sets, and patient outcomes to evaluate effectiveness of interventions and opportunities for optimization. 
• Develop reports/spreadsheets/ databases using a variety of tools using data from multiple sources
• Maintain knowledge of Joint Commission, CMS and other relevant regulatory requirements and provides advice regarding information system impact on meeting regulatory standards

Skills: Clinical System Support, Clinical Decision-Making System Implementation, Quality Improvement Project Participation, Strategic Project Leadership, Consultative Informatics Services, IT Governance Support, EHR User Support, Data Analysis and Reporting

• Monitors standardized workflows and informs Health Informatics team of practice variations. 
• Troubleshoots practice variations and modifies standardized enterprise workflows to support expected local variances.
• Designs data flows and reports ensuring data capture and data integrity to ensure data capture at the point of care.
• Demonstrates an understanding of analytics and designs data capture and data flows to support VH analytic initiatives.
• Is an active member of the implementation team as new technology is deployed in the clinical setting and performs assigned duties as a member of the project team.
• Serving as an informatics expert resource to assist in achieving committee/workgroup objectives.
• Participates in governance councils as requested, and completes and documents the required analyses necessary for advisory councils to make informed fact based decisions.
• Develops Health Informatics communication and training materials in collaboration with EHR educators, including tip sheets and bulletins. 
• Advises on EHR curriculum development, as requested by EHR educators.
• Designs and delivers change management activities to support clinical transformation and system adoption (e.g. roadshows, sneak previews, validation testing).

Skills: Workflow Monitoring, Troubleshooting, Data Integrity Assurance, Analytics Understanding, Project Team Participation, Informatics Expertise, Governance Participation, Educational Material Development

• Experience in healthcare IT solutions and/or healthcare data management
• Experience with healthcare interoperability standards and regulatory submission models (HL7, FHIR, CDM, OMOP) 
• Experience in ETL techniques
• Experience with cloud platforms, GCP 
• Experience with big data management solutions
• Expertise in SQL and Python
• Strong analytical and problem-solving skills
• Strong communication skills
• Knowledge of data interrogation and visualization techniques

Qualifications: BA in Nursing with specialization in Informatics and 3 years of Experience

• Experience working with healthcare data.
• Deep knowledge of medical billing and coding, claims, and EMR data.
• Well-versed in health data coding systems and terminologies, such as ICD, CPT, NDC, SNOMED, LOINC, and the like, including oncology-specific ontologies (eg, ICD-O, CTCAE) and data models (eg, mCODE, OMOP).
• Familiarity with oncology pharmaceuticals and oncology clinical workflows strongly.
• Understanding of statistical analysis techniques (e.g., linear/logistic regression, cluster analysis, significance testing, factor analysis, ANCOVA) 
• Excellent communication skills and ability to easily explain complex ideas to non-technical audiences.
• Skills MS Excel and SQL Developer/Report Writer 
• Analytically strong and familiar with clinical informatics concepts, practices, and procedures
• Familiarity with healthcare interoperability concepts including HL7 v2.x, FHIR, IHE, X12
• Experience in extensive exposure to management and maintenance of OR preference cards/case carts, and optimization through interaction with physicians 

Qualifications: BA in Health Information Management with 5 years of Experience

• Ability to successfully meet implementation timelines in a fast-paced vendor environment with high client expectations and limited resources.
• Strong problem solving and analytical skills.
• Effective organizational and multi-tasking skills with ability to manage multiple simultaneous clinical deployments.
• Demonstrated ability to collect, document, and negotiate client requirements.
• Efficient, organized, self-starter capable of managing competing priorities.
• Excellent interpersonal skills and ability to communicate professionally with clients, partners, and internal teams through strong written and verbal communications skills.
• Ability to teach technical courses and present information to clinical audiences.
• Have direct patient care experience preferably in the OR
• Combined experience in clinical informatics or clinical project implementation 

Qualifications: BA in Computer Science with 4 years of Experience

• Proficient knowledge of computer operations and ability to use MS Office.
• Experience in supply chain 
• Ability to translate market trends and customer needs into solution requirements.
• Ability to utilize resources appropriately and problem solve independently.
• Self-starter and ability to take initiative and work independently is essential.
• Excellent interpersonal skills and ability to communicate professionally with customers, partners and corporate interdepartmental teams.
• High organizational skills and flexibility
• General understanding of HL7 integrations
• Experience with heatlhcare vocabularies and code sets including ICD-10, CPT/HCPCS, SNOMED-CT, LOINC, and RxNorm

Qualifications: BA in Information Technology with 2 years of Experience

• Clinical and information technology experience including EHR 
• Project management experience from initiation phase to closure phase, including the ability to drive and measure change
• Excellent verbal and written communication skills, effectively articulating complex information to a variety of technical and non-technical users
• Ability to train clinical processes and systems
• Ability to work with various staff and managers, building collaboration, positive relationships, and serving as a process improvement change agent
• Ability to understand the customer's needs, research issues, design and deliver quality resolutions
• Knowledge and demonstrated success in clinical workflow analysis or process redesign
• Experience in clinical healthcare and/or informatics-related working in a health system directly with end users.
• Proven experience in a customer service type role.

Qualifications: BA in Health Informatics with 3 years of Experience