Job Summary: 

• Supports customers from the order placement and fulfillment of services and problem resolution.
• Direct support to the sales team to assure client satisfaction.
• Expertise and leadership in the use and management of CRM platforms, direct-to-patient platforms, and ERP systems
• Build strong relationships with customers and serve as a primary technical liaison between customers and product development.
• Contribute to the company's ability to meet sales productivity and customer satisfaction goals
• Test all devices as and when installation is completed
• Ensure all devices are loaded onto the correct customer profiles
• Ensure technicians make use of the Installation app on all fitments
• Contributes to team effort by accomplishing related results
• Take responsibility for carrying out any ad-hoc functions

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Sales Support (Hard Skills)
• CRM and ERP Proficiency (Hard Skills)
• Technical Liaison (Soft Skills)
• Sales Productivity Enhancement (Soft Skills)
• Device Testing and Management (Hard Skills)
• Profile and Installation Management (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide timely and accurate troubleshooting for hardware and software issues
• Oversee the receiving, unpacking, and delivering of stock to shelves
• Assisting with processing and capturing technical-related documentation
• Perform device health checks as well as routine maintenance daily
• Troubleshoot faults and technical issues timeously and efficiently
• Set up and distribute devices in advance for fitment. 
• Daily verify how many devices will be required for the following few days and prepare these accordingly.
• Request stock from the warehouse manager
• Ensure stock is distributed to regions well in advance of fitment dates
• Ensure accurate records are kept of stock distribution to technicians in every region
• Maintain a deep knowledge of Fidelity SecureDrive’s products and services and keep up to date with changes

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• Logistics Management (Hard Skills)
• Documentation Management (Hard Skills)
• Device Maintenance and Health Checks (Hard Skills)
• Fault Diagnosis and Resolution (Hard Skills)
• Inventory Planning and Management (Hard Skills)
• Stock Distribution Oversight (Hard Skills)
• Product Knowledge and Updates (Hard Skills)

Job Summary: 

• Providing pre-sales technical support and assistance for customers. 
• Work to understand the customer’s business needs and technical challenges. 
• Deliver high-quality solution presentations and demonstrations to clients in response to varying business requirements by utilizing product, technology, industry and business skills. 
• Understand products, offerings, and services within their specialty.
• Collaborate with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions
• Take responsibility for leading and delivering Proof of Concepts
• Develop and deliver customized demonstrations
• Support critical situations, and answer technical questions. 
• Be engaged in customer-facing activities, be responsible for the technical accuracy of the proposed solution and lead the technical aspects of the sale.

Skills on Resume: 

• Technical Expertise (Hard Skills)
• Business Acumen (Soft Skills)
• Presentation Skills (Soft Skills)
• Collaboration (Soft Skills)
• Proof of Concept (PoC) Leadership (Hard Skills)
• Customization (Hard Skills)
• Problem-Solving (Hard Skills)
• Customer Engagement (Soft Skills)

Job Summary: 

• Interpret requirements of purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in the ERP system following contract guidelines and DxTerity policies and procedures.
• Content expert on ERP and CRM teams to enable a quote to invoice, opportunity management, and complaint management.
• Create and manage product returns, credit and debit memos in the ERP system and update CRM. 
• Coordinate with logistics and field team for pickup or RMA of instruments
• Provide information/updates to customers and internal teams
• Create and manage service requests to field teams in CRM and service contracts in the ERP system under purchase order details, quotes and sales or service management input.
• Handle product and order inquiries via phone and email with internal and external customers to provide direction or solutions.
• Monitor Back Orders and manage updates in the system and communication updates to customers and internal staff regularly.
• Take responsibility for validating the accuracy of sales orders. 
• Guide to resolve errors or escalate to Senior Staff or Manager for resolution of errors.
• Collaborate with internal and regional teams to drive on-time fulfillment of orders and resolutions of issues to meet or exceed customer expectations.
• Read/Analyze Reports in support of order fulfillment.

Skills on Resume: 

• ERP System Proficiency (Hard Skills)
• CRM Management (Hard Skills)
• Returns and Service Management (Hard Skills)
• Customer Communication (Soft Skills)
• Service Request Management (Hard Skills)
• Order Management and Back Order Handling (Hard Skills)
• Error Resolution and Escalation (Hard Skills)
• Cross-functional Collaboration (Soft Skills)