CLIENT TECHNICAL SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Nov 20, 2024 - The Client Technical Specialist with extensive expertise in Business Automation tools adeptly bridges the gap between complex technology concepts and business utility, presenting innovative solutions to both executive and technical audiences. Proficient in modern platform technologies like RedHat Openshift, Kubernetes, and container-based architectures, the specialist applies these advanced solutions to solve pressing business challenges across diverse industries including Consumer, Retail, Travel, and Transportation. The role also encompasses hands-on experience with IBM's comprehensive Business Automation portfolio and competitive technologies, enhancing client engagements through solution-focused consultative selling and strategic discovery sessions.
Essential Hard and Soft Skills for a Standout Client Technical Specialist Resume
- Technical Proficiency In Specific Software Or Hardware
- Data Analysis
- Systems Troubleshooting
- Networking Skills
- Cybersecurity Fundamentals
- Project Management
- Programming Skills
- Cloud Computing
- Technical Writing
- CRM Systems
- Communication
- Problem-Solving
- Critical Thinking
- Customer Service
- Adaptability
- Team Collaboration
- Empathy
- Time Management
- Conflict Resolution
- Listening Skills
Summary of Client Technical Specialist Knowledge and Qualifications on Resume
1. BA in Computer Science with 4 years of Experience
- Working experience in creating and maintaining IT Solutions
- Experience in a leadership role in IT implementation and delivery projects
- Expert-level skills and hands-on experiences in Kubernetes/OpenShift-based architectures and Cloud Native/Container approaches
- Expert-level skills with IBM Kubernetes Service (or comparable Managed Service)
- Expert-level skills in designing end-to-end IT solutions, including networking, operating systems, and HA/Disaster Recovery
- Proven leadership for complex technical activities, ability to manage diverse stakeholder network
- Sales and business acumen, and the ability to translate between technical and business levels
- Proven track record of building lasting customer relationships
- Native German speaking, as the role is directly client-facing
2. BA in Information Technology with 6 years of Experience
- Extensive experience as a network engineer (or similar senior roles)
- Knowledge about network control and security including dynamic routing protocols
- Experience working with Virtualization Technology
- Understanding of the underlying open source and concepts around Storage, Networking, Security, Trouble Shooting, Management
- Knowledge of building and operating clusters effectively on a Kubernetes platform
- Cloud Platform knowledge and in Microsoft Azure, Google Cloud Platform/Anthos, Amazon/AWS, IBM Public Cloud
- Understanding of containers and microservices application architecture
- Must have strong Linux Skills
- Knowledge of the role of traditional IT Operations (ITOps) Engineers, the tools they are typically used and the pain points they face
- Working experience in selling and supporting software products to IT organizations.
- Experience with one or more leading Application Performance Management (APM), or Observability offerings in the market today (e.g. Dynatrace, New Relic, Datadog, App Dynamics, Splunk, SumoLogic, Devo, etc.)
- Excellent communication and presentation skills
- Strong observation and problem-solving skills
3. BA in Software Engineering with 5 years of Experience
- Experience with Business Automation tools - Business Process Management (BPM) and Enterprise Content Management (ECM)
- Experience presenting Business Automation technology concepts to executives and technical teams
- Knowledgeable about modern platform technologies including RedHat Openshift, Kubernetes, Microservices, Container based architecture
- Experience with applying technical solutions to solve business problems
- Experience as an Enterprise Technical Sales specialist working with clients across different industries
- Understanding of Robotic Process Automation (RPA)
- Hands-on experience with the IBM Business Automation portfolio including Content Services, Document Processing, Decision Management, Workflow Automation, RPA, and Process Mining
- Competitive experience with other ECM and BPM vendor technologies.
- Experienced industry knowledge within Consumer, Retail, Travel and Transportation
- Skilled in solution/consultative selling with the ability to lead and facilitate discovery sessions with clients across multiple organizations