CLIENT SUPPORT SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: July 26, 2024 - The Client Support Specialist excels in customer service within high-stress call center environments, adept at troubleshooting and solving complex issues with SaaS products. Equipped with strong analytical and communication skills, this role effectively manages multiple priorities, ensuring high-quality outcomes and enhanced client experiences. Collaboration with cross-functional teams is central, to driving process improvements and fostering strong workplace relationships.

Essential Hard and Soft Skills for a Standout Client Support Specialist Resume
  • Technical Proficiency
  • Troubleshooting
  • Software Knowledge
  • Data Analysis
  • CRM Software Proficiency
  • Help Desk Support
  • Reporting Skills
  • Cybersecurity Basics
  • Network Management
  • SaaS Proficiency
  • Communication Skills
  • Problem-Solving
  • Empathy
  • Stress Management
  • Customer Service
  • Adaptability
  • Team Collaboration
  • Time Management
  • Conflict Resolution
  • Relationship Building

Summary of Client Support Specialist Knowledge and Qualifications on Resume

1. BA in Business Administration with 3 years of Experience

  • English/Spanish Bilingual
  • Must be able to provide own transportation to and from clients' homes and other relevant organizations/agencies
  • Must be able to provide DPS fingerprint clearance.
  • Must be able to meet training and agency compliance requirements for the position. 
  • Customer Service background and Call Center experience 
  • Excellent written communication skills
  • Experience in technical support within a corporate environment.
  • Previous experience working in a financial institution.
  • Intermediate Word & Excel skills
  • Keyboarding skills with a focus on efficiency and accuracy
  • Multi-tasking ability, and professional and courteous phone skills
  • Ability to use office equipment (fax, copier, scanner, etc.), troubleshoot and resolve problems
  • Customer service experience, preferably in a medical office or Laboratory
  • Knowledge of PowerPath software

2. BA in Communication Studies with 4 years of Experience

  • Healthcare/Health Plan or Medicare/ACA experience
  • Experience in healthcare, health insurance
  • Strong working knowledge of Risk Adjustment and government audits as demonstrated with health plans
  • High level of professionalism and must be self-directed and escalate concerns with potential solutions
  • Proficiency in Microsoft Office Suite and proprietary software tools
  • Strong written and verbal communication and presentation skills internally and client-facing
  • Excellent organizational skills and priority setting for self, team, and client(s)
  • Enjoys working on teams but succeeds even when flying solo.
  • A sense of humor and doesn’t take him/herself too seriously.
  • Hands-on problem solver who enjoys cracking difficult nuts
  • Project management experience to support the successful execution of the client experience road map and delivery of projects that will support clients’ business
  • Great attitude, experience in Customer Service, and strong communication skills.

3. BA in Information Technology with 2 years of Experience

  • Demonstrated experience in customer service and passionate about the customer experience.
  • Excellent oral and written communication skills, particularly through email and phone.
  • Ability to communicate complex information at a technical level appropriate to the audience.
  • Technical aptitude and familiarity with software concepts. 
  • Autonomously troubleshoot to fix a problem or to escalate to Tier 2 support.
  • Ability to multitask, prioritize, and manage time effectively.
  • Experience answering inbound requests with Zendesk, experience with configuring Zendesk
  • Experience working with Jira 
  • Experience working with local governments and school districts
  • High energy with a positive, customer-centric approach.
  • Self-motivated, gets stuff done, has an entrepreneurial spirit.
  • Track record of achievement.

4. BA in Customer Service Management with 5 years of Experience

  • Have professional work experience, ideally in a customer support/contact center environment
  • Strong proficiency in Excel, SQL, and knowledge of ZenDesk
  • Strong problem-solving orientation and proficiency in data analysis and manipulation
  • Detail-oriented, organized, process-driven
  • Ability to think creatively about, analyze, and understand complicated and abstract ideas, working with a solutions-orientated mindset to solve issues
  • A knack for synthesizing technical concepts into digestible bits of information and effectively convey this information to others
  • Outstanding and effective interpersonal skills, along with a strong ability to communicate complex issues internally, across departments and to Enterprise clients
  • Customer-facing experience preferred (retail, hospitality, online support, etc.)
  • Evidence of leadership, outstanding track record, and peer recognition
  • Ability to work quickly, independently, and accurately in a high-volume environment, with excellent time management skills
  • Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills
  • Strong computer skills, and the ability to adapt quickly and learn new programs, products and procedures
  • Flexible to adjust hours depending on customer needs/platform emergencies.

5. BA in Psychology with 3 years of Experience

  • B2B client or merchant services environment with preferred experience communicating technical issues between external clients and internal technology team
  • Experience in the financial services industry
  • Experience in a dynamic, fast-paced environment with the proven ability to effectively prioritize and execute tasks including on-call escalations outside standard business hours
  • Dependable, flexibility to work weekends, evenings, and holidays and on-call as scheduled
  • Proficiency in MS Office, specifically Excel
  • Ability to work independently while monitoring multiple systems or collaboratively to help reduce resolution time or client impact
  • Strong verbal and written communication skills
  • High degree of independence and exceptional work ethic
  • Experience in a CNP (card not present) payment processing environment, including an understanding of Payment Gateways and the overall life cycle of a CNP transaction
  • Experience identifying opportunities for potential client upsells or contract extensions
  • Experience analyzing large amounts of data to identify trending metrics, potential system or product enhancements, or overall product success
  • Multi-line telephone experience and multi-tasking ability
  • Works well in a fast-paced environment and excellent attention to detail
  • Intermediate computer skills (Mac and/or PC)

6. BA in Business Administration with 4 years of Experience

  • Keen interest in startups, software, and entrepreneurism
  • Loves working in fast-paced environments and ability to navigate through ambiguity
  • Extremely detail-oriented and organized
  • Experience navigating complex work processes, tight timelines, and changing teams
  • Comfortable learning new software (for design, data management, and internal tools)
  • A strong growth mindset and excellent follow-up skills
  • Experience in a client services role
  • Excellent communication skills (Oral and Written) and Financial Markets knowledge
  • Previous experience working for a FinTech firm
  • Experience with Salesforce and reviewing HTML and API logs
  • Experience in a client relationship capacity, experience within the Financial industry working with high-profile clients
  • Ability to communicate effectively via email, orally, and in written form with co-workers, clients, and employees

7. BA in Communication Studies with 5 years of Experience

  • Experience with multiple computer system platforms
  • Highly developed sense of integrity and dedication to customer satisfaction
  • Demonstrated passion for excellence concerning interaction with customers
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Ability to handle complaints and unpleasant customers
  • Possess a pleasant, patient, and friendly attitude
  • Solid attention to detail and communication/listening skills
  • Possess a strong work ethic and team player mentality
  • Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer
  • Familiarity with performance requirements – Voice of the Customer, Quality, Schedule Adherence, etc.
  • Ability to pivot seamlessly from customer interaction to client-level updates, communication, and coordination
  • Excellent presentation skills. 
  • Previous success in delivering Customer and Client communications

8. BA in Information Technology with 3 years of Experience

  • Fluent in spoken and written English
  • Excellent communication skills, goal-oriented, accurate, and highly organized
  • Customer-focused mentality, be honest, act with integrity, and keep the conversation focused on helping the customer
  • Be creative and adaptable to solve problems in a collaborative environment
  • Positivity, bring a smile and a ‘can do’ attitude every day
  • Ability to deal with high volumes of work in a multi-task environment
  • Previous customer service or operations experience
  • Professional experience in insurance, healthcare, managed care, or related industry
  • Client-facing experience and high level of integrity
  • Ability to manage multiple priorities and deadlines independently and pro-actively
  • Ability to negotiate, manage expectations and creatively problem-solve effective client solutions
  • Strong customer service, passion to deliver exceptional service

9. BA in Customer Service Management with 5 years of Experience

  • Excellent communication and interpersonal skills, including the ability to communicate effectively to both technical & non-technical audiences
  • Ability to work independently and as part of a geographically dispersed team
  • Must be self-motivated and know when to escalate or seek guidance
  • Ability to manage multiple projects and tasks simultaneously
  • Detail-oriented and able to accomplish a wide variety of tasks in a fast-paced environment
  • Working knowledge of MS Office suite
  • Strong interpersonal and verbal/written communication skills
  • Strong organization skills and time management skills
  • Customer focus and adaptability to different personality types
  • Strong technical capacity, comfortable with diverse proprietary payroll software (SAAS background)
  • Communication proficiency, solid verbal and written skills
  • Exceptional time management skills

10. BA in Psychology with 3 years of Experience

  • Experience with the product, SaaS, SQL, or application support
  • Experience assisting external clients with troubleshooting technical issues related to the company's product
  • An understanding of basic networking concepts
  • Interest in working with technology. Database knowledge/understanding
  • Ability to thoroughly troubleshoot and articulate issues to the client
  • Special attention to detail and a willingness to document changes
  • Proficient in Microsoft Office tools such as Word, Excel and Outlook
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with the industry
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities, patience when handling tough cases

11. BA in Business Administration with 2 years of Experience

  • Must have experience providing 1st or 2nd line B2B service/support to Bank, financial institutions, or fintech clients
  • Experienced working within a function that is solely or primarily concerned with the delivery of payment services/support
  • Must have experience investigating and resolving incidents and inquiries.
  • Demonstratable capability to resolve service issues at 1st line / First contact
  • Be committed to delivering a “best in class” client experience
  • Be an analytical and methodical problem solver with a high attention to detail
  • Be collaborative and capable of working closely with others to deliver results
  • Can build rapport and develop/sustain effective professional relationships
  • Be self-motivated, organized with excellent time management skills
  • Have a detailed knowledge of cross-border and/or local ACH payment principles/rules / operating practices/industry norms
  • Have a solid understanding of FX (Foreign Exchange) concepts and processes
  • Previous exposure to SWIFT messaging standards and understand the core message types and usages

12. BA in Communication Studies with 3 years of Experience

  • Relevant experience in an enterprise-level technical support environment
  • Proficient with multiple operating systems environments including Windows, Solaris, and Red Hat
  • Solid problem-solving skills
  • Excellent oral and written communication skills with a focus on professional communication style in a business environment
  • Ability to effectively convey complex ideas to both internal team members and external clients
  • Familiarity with front-end debugging tools (inspector, console, and network tool)
  • A general understanding of web server architecture (Linux, Apache, SQL, and Python)
  • Knowledge of web technologies (HTML, CSS, JavaScript, HTTP)
  • Ability to analyze information, identify key trends, and follow a playbook to diagnose technical and application issues
  • Ability to work in a distributed team environment
  • Ability to prioritize and multitask daily work with frequent interruptions
  • Fluency in written and spoken English at CEF B2 level or above
  • Previous use of Blackboard Learn or similar LMS

13. BA in Information Technology with 1 years of Experience

  • PBM, retail, or healthcare experience
  • Strong customer service skills, including courteous telephone etiquette and professionalism
  • Ability to exhibit patience and empathy
  • Strong oral, interpersonal, and written communication skills
  • Ability to express assurance and confidence
  • Demonstrates strong analytical skills with the ability to
  • evaluate, develop, and deliver alternative courses of action
  • Proven ability to multitask and meet deadlines
  • PC proficiency in Windows-based applications and strong internet skills
  • Team-oriented with the ability to work effectively with others
  • Fluency in Portuguese and ITIL certification

14. BA in Customer Service Management with 4 years of Experience

  • Experience in demonstrated performance in a goal-driven customer-focused environment
  • Experience supporting customers through phone, email, and chat channels
  • Ability to perform extensive online research to resolve complex customer inquiries
  • Be process-driven and possess the ability to make suggestions about departmental improvements
  • Self-motivated and proactive
  • Exceptional organizational and multitasking skills
  • Active problem solver who listens for customer cues and actively resolves problems with grace and integrity
  • Comfort and confidence when interacting with clients/customers
  • Strong PC skills, including experience with Microsoft Office, Google Suite, and comfortable with Mac (Apple products)
  • Experience troubleshooting basic to advanced computer issues
  • Experience working in K-12 or higher education

15. BA in Psychology with 2 years of Experience

  • Able to diagnose and troubleshoot hardware and software issues related to DreamBox software
  • Experience using ticket systems for case management (Salesforce or Zendesk preferred)
  • Time management skills including the ability to prioritize and manage multiple tasks
  • Ability to quickly learn new technology and newly released features with training
  • Excellent written and verbal communication skills
  • Proven ability to communicate clearly and effectively
  • Professional in stressful situations
  • Must be passionate about customer experience, satisfaction, and quality of support to work effectively with ambiguity
  • Able to thrive in a fast-paced environment
  • Fluent English plus one of the following languages would be an advantage: French, German, or Italian
  • Operations/Customer Service experience
  • Enjoyment of talking to people on the phone 

16. BA in Business Administration with 5 years of Experience

  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
  • Knowledge of communities, property, real estate and homeowners associations
  • Knowledge of the role of the association board, and the Community Association Manager, and how those roles interface with the requests of homeowners
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
  • Knowledge of conflict resolution techniques at a proficient level
  • Professional communication skills (phone, interpersonal, written, verbal, etc.).
  • Professional customer service skills
  • Self-motivated, proactive, detail-oriented and a team player
  • Time management and time-critical prioritization skills
  • Have community Association Management or relevant experience
  • Experience with a high call volume 
  • Must have experience using ticket/case management systems to exclusively manage workload/customer enquiries

17. BA in Communication Studies with 7 years of Experience

  • A strengths-based, engagement-focused and performance-oriented culture
  • Continuous learning and development opportunities
  • Flexible scheduling with day, evening and weekend shifts available
  • World-class managers who guide and empower associates based on unique skills and strengths
  • Mission-driven work that changes the lives of people around the world
  • Familiarity with AWS, console, EC2, and RDS
  • System administration skills (MCSA, RHCSA certification)
  • Experience with system maintenance tasks including operating system installs and upgrades
  • Data networking knowledge to include routers, configuration, and operation
  • Knowledge of CRM (Salesforce.com) and have Industry certification (A+, Linux+, CCNA, etc.)
  • Excellent (English) written and verbal communication skills
  • Must convey a friendly, yet professional manner

18. BA in Information Technology with 4 years of Experience

  • Experience in Customer services, software-related business or similar experience, Claims Adjudication
  • Able to read and parse claim files (835/837). 
  • Familiar with EDI file formats and ANSI standards.
  • Active Directory, performance tuning, virtualization, novice scripting or programming experience
  • Hardware maintenance, proprietary software troubleshooting, and data analysis.
  • Broad technology background in SQL administration or T-SQL development
  • Requires practical knowledge of technical discipline typically obtained through advanced education combined with experience.
  • Resolves several routine issues by applying standard company policies and procedures.
  • Knowledge of healthcare terminology, HL7
  • The ability of the individual to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems and the ability to deal with a variety of abstract and concrete variables.
  • Ability of the individual to recognize courses of action that can be taken to handle problems or potential problems, and apply contingency plans to solve those problems.
  • Communicates with economy and clarity, actively engaging in conversations to clearly understand others' message and intent, and receives and processes feedback.

19. BA in Customer Service Management with 2 years of Experience

  • Have clerical and/or customer-related work experience
  • Must have excellent phone skills and customer service
  • Must have solid computer skills, including familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow)
  • Must be able to organize, prioritize, and use time management tools
  • Ability to demonstrate basic mathematical aptitude
  • Must have basic problem-solving abilities
  • Must be a team player, dependable and have a sense of ownership
  • Must be able to adapt to change easily
  • Must be flexible with schedule and available for overtime work 
  • Have a desire to serve both external and internal clients by focusing effort on meeting the clients needs, understanding concerns, and seeking to build trust.
  • The Ability oto determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

20. BA in Psychology with 5 years of Experience

  • Troubleshooting products: iPhones, iPads, mobile apps, and/or other wireless devices
  • Experience in tech support for cable/internet
  • Experience in tech support for security systems
  • Good job stability and have strong verbal skills and the ability to prioritize and multitask
  • Positive and professional demeanor
  • Writes concise, clear letters, reports, articles, or e-mails, including proofing and editing.
  • Ability to go beyond the conventional, a willingness to try different solutions, and to encourage new ideas from employees and co-workers.
  • Ability of the individual to form sound opinions or make decisions by evaluating available information.
  • Ability to ask appropriate, probing questions to clearly understand the client’s needs. 
  • Using good judgment when responding and selecting language and examples tailored to the specific experience level of the client.
  • Collaborative and relationship-focused work style with demonstrated success in a team environment.
  • Ability to manage multiple client situations, needs and inquiries simultaneously
  • Client Service, Financial Services and/or Brokerage Services experience interacting with clients in a proactive and consultative manner.
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