CLIENT SUPPORT ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: July 15, 2024 -The Client Support Engineer excels in resolving complex technical issues and enhancing customer satisfaction. Proficiency in Oracle SQL query writing and familiarity with Microsoft Office tools complement the ability to effectively communicate and collaborate. This role serves as a pivotal point of contact for customers, adeptly handling incident investigations and providing crucial support to Application Administrators on workflow-related inquiries.
Essential Hard and Soft Skills for a Standout Client Support Engineer Resume
- Technical support proficiency
- Network troubleshooting
- Knowledge of operating systems
- Database management (SQL)
- Programming/scripting languages
- System administration
- IT security principles
- Customer relationship management (CRM) software
- Cloud services
- Hardware diagnostics and repair
- Problem-solving
- Communication
- Customer service orientation
- Adaptability
- Teamwork
- Empathy
- Attention to detail
- Time management
- Conflict resolution
- Patience
Summary of Client Support Engineer Knowledge and Qualifications on Resume
1. BS in Computer Science with 2 years of experience
- Experience troubleshooting macOS and iOS
- Experience with Google Workplace (Gsuite) Administration
- Knowledge of networking fundamentals, video conferencing systems, anti-malware tools and remediation
- Familiarity with file and share permissions
- Experience in JIRA, JAMF, zoom, and bash scripting
- Understanding of REST APIs and how they work.
- Familiarity with GitHub and version control.
- Experience with Atlassian Jira ServiceDesk or similar ticketing systems.
- Represent the customer when crafting new software features
- Participate in an on-call rotation and provide 24x7 support.
2. BS in Information Technology with 3 years of experience
- Strong verbal and written communication skills with the ability to communicate effectively to a variety of audiences.
- Ability to work well within a team environment is essential.
- Exceptional organizational skills and the ability to prioritize tasks.
- Ability to facilitate daily responsibilities with little to no direction.
- Outstanding general computer skills including the Microsoft suite of products and Outlook
- Experience with debugging and troubleshooting technical challenges.
- Experience in SaaS, eCommerce or related field.
- Familiarity with web-based technology including database structures and SQL.
- Overall understanding of how web applications work (frontend, backend, etc).
- Experience with copywriting, web-based image and brand assets, SEO / campaign optimization or similar.
3. BS in Software Engineering with 2 years of experience
- Familiarity with the Linux operating environment
- Experience in customer support
- Excellent written and verbal communication skills
- Ability to seek, and resolve difficult and technical problems
- A passion for working in a wide-ranging environment
- Experience writing Oracle SQL queries
- Experience with Microsoft Office tools
- Experience with application Administration or support
- Experience with Linux systems administration
- Ability to serve as a single point of contact for our customers
- Ability to investigate and seek resolutions to incidents raised by customers
- Assist Application Administrators with workflow-related questions, requests, and issues
4. BS in Network Engineering with 4 year of experience
- Technical skills necessary to conduct root cause analysis including relational database understanding and a problem-solving mindset.
- Possess a customer-centric attitude to listen with empathy and the ability to explain both technical and non-technical issues.
- Experience triaging and working support cases using a tool such as Zendesk.
- Ability to quickly master a complex SaaS application.
- Experience training customers to learn and effectively use a SaaS application.
- Ability to identify usability and functional enhancements that can increase customer satisfaction and/or reduce support requests.
- Superior written communication skills, with the ability to communicate simply and effectively to a wide range of audiences.
- Experience with thrives in a team environment focused on client
- Experience with HTML, CSS, Javascript and/or front-end frameworks.
- Experience implementing a SaaS solution such as a CRM or ERP application.
- Experience as a product trainer tasked with teaching customers to use a SaaS product.
5. BA in Systems Engineering with 3 years of experience
- Excellent customer service skills
- Excellent demonstrable written and verbal communication skills.
- Confidence in liaising with other personnel
- Ability to multi-task and work well under pressure
- Good teamwork skills essential
- Ability to document processes and procedures in a clear, concise and logical manner.
- Able to communicate in groups with confidence and conviction
- Experience. in Technical writing and have an ITIL certification
- Experience with Product Management or quality assurance
- Ability to provide project planning and management
- Ability to produce weekly status reports as well as provide business context analysis of feature improvements
- Ability to collect and detail end-user requirements