CLIENT SUPPORT MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: July 15, 2024 - The Client Support Manager excels in driving team performance with minimal supervision and using innovative strategies tailored to software and hardware nuances. Proficient in Oracle and technical platforms like MS Windows, SQL Server, IIS, and MQ, this role adeptly handles multitasking in dynamic environments and collaborates effectively with cross-functional teams. With a strong focus on technology trends and customer service advancements, the ability to manage sensitive information securely is paramount.

Essential Hard and Soft Skills for a Standout Client Support Manager Resume
  • Technical troubleshooting
  • Customer relationship management (CRM) software
  • Data analysis
  • Reporting tools
  • Product knowledge
  • IT skills
  • Process optimization
  • Project management
  • Regulatory compliance
  • Multilingual communication
  • Active listening
  • Empathy
  • Problem-solving
  • Adaptability
  • Team leadership
  • Conflict resolution
  • Effective communication
  • Customer service orientation
  • Stress management
  • Negotiation skills

Summary of Client Support Manager Knowledge and Qualifications on Resume

1. BS in Business Administration with 5 years of Experience

  • Proficient in current Windows operating systems and Office suite of applications and Salesforce
  • Proven leadership, mentoring and management experience with the ability to motivate, train and develop staff
  • Excellent interpersonal and communication skills
  • Strategic analytical skills to thoroughly understand users and other support teams needs
  • Ability to process feedback from teams in order to simplify and/or improve process
  • Proven ability to manage priorities in an ever-changing environment
  • The ability to lead, supervise, guide and train subordinates are essential
  • Keen interest to learn and genuine passion demonstrated work
  • Strong team player with positive work attitude, analytical minded, result-oriented, good communication and interpersonal skills
  • Performing in-house training to clients in both group and individual formats.

2. BA in Communication with 4 years of Experience

  • Experience in outbound call center/inside sales 
  • Knowledge of/fluency in Spanish language
  • Outstanding communication skills: written, verbal and listening
  • Comfort with multi-tasking and working in a fast pace environment
  • Accuracy and attention to detail is a must
  • Insight into organizational and operational best practices for customer service
  • Experience with “save teams” or other support-driven retention approaches
  • Excellent skills in data analysis, communication and problem solving
  • Proficiency in Salesforce
  • Proficiency in Microsoft Office applications including Excel, Word and PowerPoint
  • Ability to translate skills to other associates through training and mentoring

3. BS in Information Technology with 3 years of Experience

  • Experience with project management and employee assessment/accountability measurement
  • Technical savvy and ability to learn about our software and hardware
  • Ability to identify, track and coach performance issues
  • High degree of innovation and independence and the ability to work with minimal supervision
  • Tech-savvy orientation and up-to-date on the latest customer service technology trends
  • Experience with Oracle
  • Comfort with multi-tasking and working in a fast-paced environment
  • Skill in handling confidential matters
  • Able to work with cross-functional teams within the organization
  • Experience with technical platforms of MS-Windows, SQL Server, IIS and MQ.

4. BA in Psychology with 4 years of Experience

  • Understanding of call center technology (ACD, Workforce Management, IVR)
  • Experience training and mentoring or leading a team
  • Experience coaching phone specialists to enhance performance
  • Worked in a customer-facing role, dealing with corporate customers.
  • Comfortable with group presentation / in front of customers
  • Good sense of responsibility and ownership.
  • An excellent communicator with strong coaching and stakeholder management skills. 
  • Proficiency in Mandarin and have good English language skills.
  • Experience in applying effective project management methodologies and control techniques.
  • Experience with Full Suite of MS Office including Word, Excel, PowerPoint, Project and Visio as well as application development systems such as Azure Dev Ops and/or JIRA
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