• Answer phones on the client service desk related to associates’ sales-related systems, general account set-up and maintenance, trades, reports, etc.
• Assist clients with questions and functions related to accounts
• Assist with all forms of account paperwork and questions from sales staff
• Follow and promote adherence to all compliance policies and industry regulations
• Work with internal service departments including Operations, New Accounts, Portfolio Services, Financial Services, and Research, among others
• Coordinate and prioritize work schedules and assignments of client services team members
• Involvement in special projects such as introducing and educating on new products and services
• Serve as an entitlement administrator and develop proficiency in all sales-related systems including Microsoft Outlook, Salesforce, NetX360 and others
• Develops an understanding of client's needs and workflows for specific product/content area
• Prioritizes issues most important to clients, provides examples, and documents the findings as well as steps to replicate (where applicable).

Skills: Client Service and Communication Skills, Account Management, Compliance Adherence, Cross-functional Collaboration, Team Coordination and Leadership, Project Management, System Proficiency, Client Needs Assessment and Documentation

• Analyze RAG status for all Solutions clients, assign ownership, and create resolution plans for each Red and Amber RAG.
• Identify any trends that may need further study, product development or change in service offering. 
• Drive reduction in at-risk clients on month over month basis
• Conduct research projects including competitor analysis, client segment analysis & product integration analysis to support the business’ commercial strategies. 
• Direct client engagement, project management, and presentation coordination where necessary
• Serve as an SME for all Solutions products and service offerings, able to join internal and external client meetings or calls to analyze client needs and make recommendations on operational flows and product usage
• Contribute presentation materials where necessary
• Capture and report client statistics, trends, and metrics based on a series of quantitative measures and key performance indicators across Solutions Operations, including client surveys and scorecards, client satisfaction measuring tools, and client volumes
• Identify Solutions where client experience needs development and standardization and lead or partner with relevant groups to remedy
• Assist all team members with daily project management, data validation, and data deliverables
• Manage day-to-day client inquiries including the orchestration of workflow and timely resolution between internal teams

Skills: Client Relationship Management, Project Management, Data Analysis and Reporting, Research and Analysis, Strategic Thinking, Presentation Skills, Subject Matter Expertise (SME), Problem Solving and Resolution

• Capture and report client statistics, trends, and metrics based on a series of quantitative measures (e.g. Assets Under Management)
• Prepare billing reports based on clients’ contractual schedules Including the presentation of trend/profitability analysis to Senior Management and Finance
• Provide overall support and customer service to the entirety of Services clients
• Ensuring team coverage model of 7am-7pm CST is in place and operating daily
• Provide and assist with quotes for retailers using an in-house package.
• Provide technical support to retailers using remote access
• Assist the Senior Technical Manager
• Give a helping hand within the office e.g. assist with delivery, assist with organizing marketing material. 
• Understand and interpret performance curves, review standing data, and provide an analytical approach to coaching the team
• Help the team come up with creative ideas to retain business

Skills: Data Analysis and Reporting, Financial Reporting and Analysis, Customer Service, Team Management and Coordination, Quoting and Technical Support, Technical Assistance, Administrative Support, Analytical and Creative Thinking

• Manage the market’s portfolio of clients, acting as the first point of contact for them for both technical and commercial requests
• Meet, nurture, and grow relationships with key partners and publishers, understanding businesses and the opportunities available for advertisers
• Ensure the best opportunities are presented to clients on a regular basis
• Present all client offers to the relevant partners and assist them in launching campaigns on an ongoing basis
• Work closely with colleagues in other markets to deliver the same offers and standard of work globally
• Own and manage the onboarding process of new clients, including an introduction call to demonstrate platform and answer any questions
• Provide support, assistance, and absentee cover for colleagues, in other markets, when needed
• Audit programs to ensure that have the best chance of success, suggesting improvements to clients
• Contact prospects to provide them with more information on services
• Participate in various projects and initiatives to support PWM and the larger organization including projects related to structure, systems and operational flows and roll out of new processes, products, and services.
• Oversee expense management activities, including budget tracking, headcount ratios, travel, and expense reports. 
• Ensure adherence to firm policies

Skills: Client Relationship Management, Business Development and Partner Relationship Building, Campaign Management and Optimization, Global Collaboration, Client Onboarding and Support, Program Audit and Improvement, Project Management, Financial Management and Adherence to Policies

• Accountable for directing and supporting all aspects of order fulfillment and day-to-day customer relationship management.
• Provide leadership and oversight of the Client Support Specialists
• Develop and communicate clear goals and expectations for the team.
• Attract, develop and retain high-performing, diverse talent within the business
• Build future leaders through mentoring and serving as a role model.
• Partner with the Business Process Optimization (BPO) team to develop internal quality tools and manuals that will help coach, develop and train staff.
• Ensure efficiency of the team through staff training, preparation of guidance manuals, and implementation of performance metrics.
• Cross-train Client Support Specialists on different accounts to ensure business continuity and staffing flexibility.
• Ensure daily goals, pertinent facility information, and company-wide communications are clearly communicated to all staff members in a timely, effective manner.
• Educate Client Support Specialists on Barrett’s business and open book financials.
• Foster a culture of continuous improvement and support improvement initiatives by encouraging collaboration and teamwork amongst all staff members.

Skills: Leadership and Team Management, Talent Development and Retention, Strategic Goal Setting and Communication, Training and Development, Process Improvement and Quality Management, Business Acumen and Financial Literacy, Adaptability and Flexibility, Collaboration and Teamwork

• Experience with payment processing or banking a solid understanding of financial products and strong financial industry
• Excellent written and verbal communication skills
• Strong analytical and client communication skills, as well as experience working in a team on various projects.
• Ability to be self-motivated to establish priorities, be results-oriented, and work independently.
• Knowledge of the Internet; knowledge of Windows and Microsoft Office programs helpful; able to learn new and customized programs
• Exposure to working with front, middle or back-office groups. 
• Successful experience managing call center and operational teams.
• Knowledge of the Financial Services industry specifically in the areas of Capital Markets and Corporate Trust
• Ability to support software delivery and installation process.
• Ability to track defects and client support issues.

Qualifications: BS in Business Administration with 5 years of Experience

• Experience in a client-facing role in media sales/research, analytics, consulting, or professional training.
• Experience with Nielsen National products strongly preferred: NPOWER, NNTV, Ad Intel, Total Content Ratings, my EVENTS/Nielsen Content Link, Clear Decisions, Advanced Audience Tools, Inclusion Analytics and Audience Predict.
• Familiarity with, and general interest in the media industry.
• Highly proficient and polished communicator. 
• Comfortable presenting to large audiences and various levels of client organizations.
• Client Service and growth mentality; a passionate problem solver.
• Ability to handle and prioritize multiple demands and projects simultaneously.
• Strong sense of urgency and accountability to drive positive client outcomes.
• Comfortable with Google Suite and Excel gleaning insights from data.
• Relationship management skills.

Qualifications: BA in Communication Studies with 4 years of Experience

• Strong understanding and previous hands-on working knowledge within a large enterprise environment with similar technology landscape as outlined below.
• Excellent oral, written, analytical, problem solving, governance and presentation skills
• Experience leading agile development teams, with a passion for excellence in delivery.
• Experience in developing high trust, high performing diverse technical teams with a people-first mindset and focus on a positive company culture
• Experience in leading and managing teams operating in a Scaled Agile environment
• Experience in POS application development and delivery.
• Provides technical consultation to the infrastructure teams supporting the POS application delivery and deployment process.
• Able to quickly assess new projects, assign appropriate team members, and adjust individuals across teams
• Provides technical consultation to the infrastructure teams supporting

Qualifications: BS in Information Technology with 6 years of Experience

• Knowledge of business operations, policies and practices
• Strong knowledge of the fintech and payments industry.
• Recommends strategy to support goals of the business
• Strong knowledge of IT/technical infrastructure practices and functional units
• Passionate about human centred design and engineering.
• Deep knowledge and experience with some or all of the following: Android, RESTFUL API development, Java and system integration, payment integration flows and standards such as NEXO.
• Deep knowledge and experience of payment processes and multi-device delivery.
• Deep knowledge and experience with Continuous Delivery pipelines and tooling such as Gitlab
• Appreciation of technical security as it applies to application and infrastructure design
• Knowledge of business/payments-related qualifications also desirable.

Qualifications: BA in Psychology with 3 years of Experience

• A strong technical background with SaaS products and a preferred focus on online marketing
• Knowledge and hands-on experience web technologies and standards (HTML & CSS/ DNS/ SMTP/ API/ data transfer protocols and databased)
• Experience with a programming language (PHP, Java Script preferred)
• Knowledge of MySQL  and sound knowledge of Linux
• Ability to analyse and troubleshoot technical issues and deliver technical instructions to a non-technical audience
• Good communication skills (written and verbal) over the phone, via email and on live chat
• Friendly, personable and approachable, with the ability to multi-task and work under pressure
• Proficiency in English language skills, second language
• Experience in laboratory operation
• Experience in a managerial role

Qualifications: BS in Management Information Systems with 4 years of Experience